The patches on my property are terribly done and my foundation is still moving. They will not honor…read moremy warranty because we now have a slow leak but the slow leak was obviously caused by a moving foundation. I now have to hire another company to redo everything. I've had three other companies come out and they all noted the same exact shotty work.

Although I was not a direct Customer of Douglas Foundation, I live on the same property in the…read morehouse in the back. I was super impressed with how nice the guys were, how considerate they were of the neighbors. They never left trash everywhere, they always cleaned up after every day, and they were nice as they could be! This is so exceptional to the usual contractors, I just had to let you guys know how great the experience was for the person in the middle of everything. Thank you so much! --Carrie

We had an area of ceiling sheetrock repaired twice and the problem recurred. When contractors gave…read moreus estimates to repair it a 3rd time, they told us there would be no warranty on their work, because it was likely that frame movement resulted in the cracking... and that the root cause could be a foundation problem. They suggested we have it looked at. I spent some time looking at reviews of foundation companies, and settled on Bats. When I called, I was asked a few questions about my issue, and an appointment time was set with Calvin Burnett for about a week later. Calvin called ahead because he was running early the day of the appointment. He spent over an hour inspecting our home inside and out. He took precise measurements from a high point on our floor, and at points throughout our home. When he was done, he explained what he found, which was that the foundation measurements were within specification. He sent a report including a map of our home with the measurements later that same day. There was no charge for this, and Bats will keep the data in their records for comparison if the need arises in the future. Both the person I spoke with over the phone and Calvin were professional and helpful. There was no obligation or charge for the excellent service we received. I highly recommend this business for their honesty and professionalism.

After a long process of vetting companies and getting multiple bids, we decided on bats and glad we…read moredid. They were not the cheapest, nor the most expensive; however, they were the most comprehensive, especially for the price. The work was done quickly, and correctly. It has been a couple of months now and my house is doing great! From the sales representative, to the office personnel, to the crew, and even the owner...top notch customer service! Things that other companies would charge extra for or make you do it yourself, they didn't BAT an eyelash to (PUN INTENDED)! I have since told several neighbors about them and will continue you to do so. One neighbor has already used them and another one is preparing to. If you are reading this, I promise I have done all of the exhaustive leg work to find the right contractor....LOOK NO MORE! You found them! Great job guys and thanks again!

Great professional service! Quick response time. I would highly recommend this business if you are…read morein need of a foundation assessment!

They are very knowledgeable and thorough with the repair that they do to your home. Their employees…read moreare kind respectful neat. Pick up after themselves. Good recommend this company if you need your foundation repaired.thank you again Lori Parslow Kyle TX

Provided that email... Still waiting on that followup that…read morewas promised from Milan. Bad business practice?

no stars, I have a lifetime warranty, they sent a guy out telling me they will not honor warranty…read morebut would not give me anything in writing about anything. I tried to record him and he ran out if my house. what losers.

It was very easy to book our appointment. The inspection took about 40 minutes and then we had a 15…read moreminute question and answer session followed by an overall review of what we will receive as a report. Before our inspector left he assured us that we did not need any slab leveling or repairs and reminded us of some actions we should take in the near future. We now have piece of mind. We had seen a few cracks in our tile flooring and seam separating in a ceiling area. We also had several cracks in our concrete sidewalk and garage floor. We will now go ahead with tile replacement and having our concrete repaired and coated. Well worth the money! We live in Georgetown Texas.

I was so impressed with this company! They came to my house within a few days. Lisa was very…read moreaccommodating setting up the appointment and answering questions. Thomas Appelbaum arrived on time, carefully explained the entire procedure , answered all my questions, and immediately put me at ease. He was polite and very informative- assuring me would also send a written report. A realtor friend referred Foundation Guru. I am so glad I went this route instead calling a foundation leveling company. Thanks Thomas. I enjoyed working with you. Jackie P

I called Hercules Foundation when I noticed cracks in my ceramic flooring. Called another…read morecompetitor and they were much higher with same lifetime warranty. Rudy with Hercules came out, took measurements of my foundation levels and found that my foundation had cracked in half. He explained what would be done and they gave me a fair deal. They had 8 guys come out and repaired my foundation in two days. The guys worked long hours to get it done right. Did lots of work and cleaned it up and had it back to normal before they left in two days. Great explanations of their work before and afterwards. Rudy was great and kept up with me while it was being done! Would definitely recommend them for Foundation repair! 5 stars!

Following up on a previous review. After dealing with the most unprofessional people I have ever…read morehad to deal with, they were able to squeeze out a $500.00 discount just because they didn't like me sending in a review. On the fifth day of this three to four day job, they finally were able to almost finish the job late into the evening, resulting in me not being able to have the plumber there early to fix a pipe that they busted. ($400.00 extra). The last member of the contracted team said he would wait for the plumber to finish and he would get the hole buried. As it was already getting dark, he decided to head home and said to have the foreman call him tomorrow and he would come back out to bury the hole. I contacted the supervisor on Saturday and told him that all that was left was a large crack in the driveway that needed to be filled in and the large hole left by the crew. He said that the hole was not his problem and it needs to be filled in by the plumber and he would do nothing about the crack. It has now been over a week and I still have a large hole in the front yard and a pretty significant crack in the driveway. If you want excuses and apologies than this is definitely the company to use. If you want a professional job than I would suggest another company.

I hired Perma Pier in 2014 for a big foundation lift, which was covered through Lennar. They DID do…read morea good job, but have been MIA ever since - so much for a lifetime warranty. I called many times to get them to come out in 2019. They reinspected and said everything was fine. 5 months later, my water line broke due to shifting of the home. Now, my sewer line is broken. I call and get no answer at all. I heard they are no longer in business - at least not in San Antonio/Austin. Still, warranties should be honored if the Dallas location is open!

William Saved The Day!!! Even while stuck at home with 2 young boys to get in his way, he was…read morepunctual, professional, and informative. He took the time to not only answer my questions, but to help me understand why, how, and what we could do to help. He covered all bases. Thank you very much William and Perma-Pier. - Johnny