Never again! we'd give no stars, if we could. We've purchased many appliances here over the years, and have never had a bad experience. We won't patronize them again, for sure. We purchased a d/w and a OTR microwave, and paid for installation. The mess that was left behind was no where near "broom clean." In addition, when we opened our front door later in the evening, we found boxes, plastic wrapping, parts, etc strewn across our steps! the employees had entered thru our rear door, so we had no idea they had left such a mess behind. not only was the d/w poorly installed, it took us sending multiple photos and e/mails and making several phone calls to get someone out to correct the issue. We try to support local companies, but when friends purchased appliances for less money from one of the big boxes, had no installation problems and no debris left behind, why would anyone shop at orvilles? Past experience certainly no longer predicts current service. read more

Repair person finally came out. Stove needs new circuit board. Have to order new circuit board. One week later....

Almost avoided Orville's based upon bad reviews...glad I did not! Got the dryer that I wanted delivered with haul away of my old one for $100 less than the base price of the same dryer at Lowe's. Customer service was excellent both in store and with delivery. read more

So after trying again, one of the service managers escalated the request to Whirlpool and Whirlpool ended up sending them a new dishwasher to install. Had to pay Orville's $200 to install the thing, but I suppose that's understandable. Overall, I hope I don't have to call Whirlpool again for a long time and the new unit they sent over actually works for a long time. read more

Sales told us if we purchased extra warrenty and didnt use it after 5 years it would be refunded That was false so i will shop elsewhere from now on . read more

Terrible! Bought a range stove online for instore pickup, employee loaded it on my trailer for me with a 2 wheeler (against store policy) got it home and unboxed and the whole side is crushed on a $1000 stove!!! Called and they transferred me to online customer service agent "bonnie" who had me send pics and then called the next day saying her manager wont help because its store policy for me to open it and check it in the store..... then transport it home in the rain with no box and how do i do that when your employee loaded it on the trailer and never told me that policy?!?! Absolutely trash company!!! read more

My husband and I went to Orville's at approximately 5pm on today to look at gas ranges!! We looked at the displays for approximately 10-15 minutes and was not approached one time by a sales associate!! Very poor or non assistant customer service!! I think we'll visit the one on transit rd!! read more

I do not recommend Orville's for anyone. Orville's customer service has deteriorated. I bought a washer and dryer in December 2025. I had to call service because the delivery guy didn't level the machine and it jumped around in the basement. And they never turned on the gas. After I purchase the machine and before delivery, they stuck a delivery bill on the dryer with permanent adhesive. I was unable to remove the adhesive,. I called service to come and remove it or give me a new machine. A week later they sent someone out with goo gone but the adhesive would not come off. I called Whirlpool and they told me to use goo gone. Then Orville's told me it is "my responsibility to remove blemishes from the machine" even though they guaranteed my machine would arrive in the condition in which I bought it and that any blemishes would be fixed by Orville's. I called Orville's 4 times, and all staff and supevisors have told me that the problems with my machine which are due to delivery "are the customer's responsibility," and that this is my problem and they will no longer address the issue. My machine is not in the conditon in which I bought it, due to the fault of Orville's. I do not recommend Orville's to anyone. They do not stand by their guarantee. Steer clear of Orville's. read more

Purchased a new G.E. washer- delivered Monday did 2 loads of laundry Tuesday and tried doing one on Friday and washer now isn't working. Told had to deal with G.E. service not Orville. Can't get anyone out now till Tuesday. WTH!! I am posting this for buyer beware!! UNACCEPTABLE TO HAVE TO WAIT 5 DAYS TO HAVE A BRAND NEW APPLIANCE REPAIRED!! We have been repeating customers of Orvilles for over 35 years. This is Unacceptable customer service. I think this business has gotten to large and the "small caring business " has long gone. read more

This wasn't my first experience with Orville's and I still prefer them to the big box stores like Lowe's and Home Depot for appliances, however, I'm taking stars off for not installing my clothes washer properly the first time and the poor attitude of the manager when I called to get them to come back and fix the problem. Was it resolved? Yes. Could it have been handled better? 100% I was offered a 'free' 3 year extended warranty for my trouble - I was supposed to receive that this morning in my email - I have yet to receive it. I will not purchase from them again - I talked to 2 different managers and was given attitude by the Store Manager who acted like he was doing me a favor for the '3 year extended warranty' that I will probably never use and have to to receive. I wish I would've checked Yelp before I purchased this but I had had a previous good experience - seems their Customer Service has gone down the drain along with my broken washer. read more

Please, look at your appliances before you take them from the store. We had a dishwasher installed and once it was almost fully installed, the plumber opened the door to find it crushed. On calling Orville's to request assistance from them, the sales manager told me that there was nothing they could do; he took no responsibility for the additional time and labor we have to pay for in now swapping this dishwasher out for another and he told me that my requesting something (namely, a discount on the dishwasher) was such that would be quite happy for me to no longer buy products from them. Wow. Way to try to make a happy customer. I will purchase my future products from Lowe's and Home Depot-so much for local businesses. read more

I have purchased numerous appliances at this location. I purchased a microwave and wall oven combination. Due to the cost of this appliance I also purchased the extended 5 year warranted. When I purchased I was told that I would get half the cost of the warranted plan back if the warranted was not used. I now have a malfunction bulb inside the framing of the microwave that needs to be changed. I made a claim through new leaf the warranted company and have been told that the warranted does not cover bulbs even though a dyi home owner can't really change this without taking a chance of damaging the unit. Orville's service cameout to look at unit. I have been back and forth with them about this and now they have stopped returning my calls. Even though the cost of the labor and part is fairly minimal Orville's does not appear to be willing to anything to remedy this situation. I also now have been told that the refund of half the cost of the warrantee is a store credit not half the money paid for the warranted plan. This was not explained when I bought the plan. Terrible customer service and outright dishonesty concerning the refund of half the cost of the warrantee plan. still waiting for them to make it right. Bailey store in Amherst Ny. read more

Zero stars if I could. I'm not one to make complaints public but I hope this saves someone else the trouble of working with this location. Our new washer and dryer was delivered four days ago and we still have not heard back from a manager. Our carpet that's not even two years old was destroyed. We filed a complaint and was told that we'd hear back from a manager yesterday .. still nothing. read more

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When it comes to appliances you can always go to Lowes and Home Depot, but you have to try Orvilles. There are so many more choices to choose from. The prices are exactly in par with other places. Orville's also carry high end appliances. There is a scratch and dent section that you can browse through to take advantage of even more savings. The salesman that we were dealing with was very helpful. He answered all of my questions thoroughly and even gave me his practical advice. I really like the fact he wasn't pushy and he didn't try to up sale me anything. He actually listened to what we were looking for, and showed us a few items that match our wants. I can say we will be back again for any other appliance needs. read more

Orville's Home Appliances - Appliances & Repair Near Me - Amherst, New York

I purchased a dryer. The dryer was installed on January 28th I went back to Orville's the following morning to tell them the dryer wasn't working properly (clothes were damp). I was told that's how dryers work nowadays. I needed to select "very dry" if I wanted the new dryer to perform like my old dryer. My clothes were still not drying! I went back for a second time and again I was told dryers don't completely dry the clothes because people like to hang them up (what???). Then I was told if I exchanged it I would need to pay a 50% (of what I paid for the dryer) as a restocking fee and I wouldn't be happy! At that point...I asked to speak to the manager...I had to call him the following day. I explained I came to the store the following day that it was installed with the issue. He told me I just needed to learn a different way to dry clothes. I told him when I googled my model number it stated the issue was the clothes don't dry. The manager said you can't believe what you read...even though it's exactly the problem I'm having?! I ended up calling Samsung. They ended up walking me through some tests and told me it was indicating the sensors were dirty. They instructed me on how to clean them. It appears to be working a little better. I would NEVER purchase anything from Orville's!!! read more

Orville's Home Appliances - Google search - Appliances & Repair Near Me - Amherst, New York

10 month old $1500 Kitchenaid dishwasher purchased and installed by Orville's Home Appliances (Orchard Park NY sale store); the door is now crooked, 1 inch gap, seal has popped out, and dropping on the right side over last 3 weeks. (It has not been banged into, bent or stepped on). The water is shooting at the door sounds like its leaking. I called, set up service appt thru Orvilles. Today a service person called and said they would only come out if I agreed (while still under warranty) to pay $199.99 to have it reinstalled! Before even looking at it. I shared my opinion this is BS! I was told "if I think it's BS go somewhere else to fix it!" They do not view this as "needing service". I suggested a bracket might have broke, the seal is coming away and water leaking. This did not change anything. They were not interested in servicing it - even under warranty. I called Kitchenaid direct, in 10 min was set up with a service call for next week under warranty. I have purchased 10 major appliances from Orvilles over last 22 years. Their service team is unacceptable. If they would have politely alerted me - after looking at it - if nothing is BROKEN they would have to reinstall and charge me $200, I would have agreed. The manner in which your service person spoke to me - telling me this is "not your problem if the installation is bad" - and "I should have called earlier before now to tell them its crooked." It just became crooked after 10 months of operation. So I will take your service person's advice, and go elsewhere for all major appliance purchases from now on. Thanks for doing me a favor! read more

Sold me a dishwasher that doesn't work, wouldn't repair it or replace it though it was brand new. Don't buy LG products from anyone and don't buy anything from Orville's, they treat you worse than a big box store. read more

Orville's Home Appliances - Appliances & Repair Near Me - Amherst, New York

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This was my first time shopping here - it's time for a new stove and refrigerator. I first went to Lowe's and wanted to check another store before committing. Which landed me here. I first met with a salesperson named Brandon that needs more experience and people skills. If it weren't for the next salesperson named Brian I would've left - he took over and I'm glad I was able to purchase the appliances from a smaller company. I'd recommend Orville's as long as you're able to get a salesperson that takes more of an interest in you and your needs. read more

worst experience ever! go anywhere but here and avoid salesperson Jewel! I'm elderly and handicapped and I bought a refrigerator dishwasher and microwave with a cooktop on order...which I will cancel! they made the delivery and the delivery men refused to break down the boxes for my recycling. they left them right in the middle of my driveway behind my garage door. the young man that usually helps me with things like this is away for the summer in Germany. for all the money I spent they refused to do a simple customers courtesy for a handicapped individual and break down the boxes! never do business with these people! read more

Bought nearly all of my appliances from them for the past 25 years but we are DONE with Orville's. The past few years they have gone downhill with their customer service & in-store assistance. I used to like going there instead of other stores because of the assistance you'd get but they are just arrogant and give false information. They are worse than going to one of the big box stores and the management is arrogant & condescending. They treat their installers like garbage and I'm surprised anyone still works there. I'll glad pay a bit extra if needed and buy my appliances elsewhere. Not worth dealing with employees who withhold information & are disrespectful to customers. read more

I purchased a Bertazzoni dishwasher in January 2023 the first time I used it it leaked. Orvilles has been out several time but can not figure out why its leaking. They will not refund my money or give me another dishwasher until Bertazzoni authorizes it. I think Orvilles should stand behind what they sell and they should work it out with Bertazzoni. I will never shop at Orvilles again or purchase a Bertazzoni product. It now June and I still cannot use my brand new dishwasher. read more

We purchased a freezer had it delivered. We paid $99.00 for set up. The gentleman that delivered the freezer said we should not have been charged the $99.00 set up fee, just $29.00. There was absolutely nothing to set up. My wife called the store spoke to Jason the store manager, he could have cared less. She was told we still had to pay the $99.00. Well, we will post what transpired on every social media outlet and I will tell every client that comes to my office our experience. It is unfortunate that something like this occurred, I thought Orville's was reputable company, this is the first time buying anything there and it will be the last Joe C PS It is not the $99.00, it is the principle. read more

Should be a zero stars but 1 is lowest allowed. Wish I could post the videos of how loud my new Maytag washer sounds and how bad it shakes but no way to post videos here. Have had service people at my house 8 times, Orville's says it's up to Maytag to determine if it should be replaced or my money refunded Maytag says it's up to Orville's....the name of their game seems to be PASS THE BUCK. Orville's did say they will take it back at a 50% restocking fee...would they turn around and then resell it to another unsuspecting customer. No way will I take anything than what I paid for this piece of junk. Oh and now I am also starting to get an error code and the door will not unlock unless machine is unplugged and then plugged in again. BUYER BEWARE!!! read more

My Wife's Review: I am very upset. My husband ordered us a new dryer about a week and an half ago and from its first use the timer is not working, it just runs and runs and it doesn't heat up. So the clothes are damp even if it's ran for 2 whole cycles. I could cry bc Orville's says essentially they can't do anything. We have to have a technician come and look at it. A dryer that doesn't stop running and has never worked. How am I supposed to feel safe with this running in my home with my children when there is no shut off? Also, I have a family with many people. Each load can't take hours to dry and finish off with air drying bc they're endlessly damp. I'm so frustrated we don't get a refund or a replacement. I'm sick about this. If you get something defective you're essentially screwed. Orville's can't help you. Be careful I'm so upset. I gave 2 stars bc the guys delivering it were great. It's not their fault read more

Buyer beware!!!! Purchased a refrigerator and salesman gave me the pitch to purchase a extended warranty, $129.00n if you never use it they will refund you your money after 5 years. Went to claim my money and was told I should have received a booklet and a claim form to make this request for (50 percent of my money returned) This NEVER HAPPENED! I was never told only 50 percent, Never received any booklet / claim form. Now when asked for any of my money returned they inform me there is nothing they can do!!!!!! Shop around, many other companies would be happy to do business with you! read more

Ordered a dryer and had it delivered 6 days later. Delivery went smoothly but the dryer wouldn't start. My husband called store manager of the Williamsville location. Yes, my husband was upset. Manager was not helpful and did nothing to help the situation. He was supposed to contact service for us. I called service hours later and they knew nothing about it. No customer service skills whatsoever. Apparently, it's not a big deal for a major purchase to not turn on and we should patiently wait weeks for it to be resolved. I was told we were "lucky" there was a service opening the next day. Service came out and turns out their warehouse team never flipped the door switch. read more

absolutely horrible exchange policies. The salesperson never explained the lack of features with the product. As such, I contacted the store to inquire about an exchange. I was told there are no exchanges. Don't use this store because if you do you will be very sorry. read more

Our 17 year old dryer broke. It had been very reliable until it wasn't. Had a DC repair guy come in to help it out and he said not worth fixing because the parts have to be special ordered, given its age. So came here and HD and Lowe's to check out options. This place can deliver the next day. So if speed matters, come here and don't waste time with the other options. It's a wide open floor plan and the sales people know their info. I learned a little, which I'll forget by he time I have to buy another dryer. But that's fine. I didn't find this the cheapest option, but it's certainly competitive. And they deliver and install the next day. Sometimes that matters. A lot. Spend local. read more

Orville's sells complete garbage appliances and then couldn't care less when they break within a year of owning them. Think you'll go right to the manufacturer for a resolution? They care even less than Orville's. Buy elsewhere the first time. read more

Great service and beautiful, simple store. All of my questions were answered immediately and their staff was very accommodating.

i bought a samsung washer and dryer from a sales person who worked there for years. He sold me the 'popular' samsung washer and dryer that is not worth the money. I've already had a technician in for the washer that knocks super loud because I've been overloading! Overloading is more than 5 sweatshirts for this huge washer. The dryer does NOT dry, everything comes out damp. It was on sale, and my fault was listening to how great it was without asking questions on how good the product really was. The sales folks are not trustworthy, go anywhere else! read more

I really wanted to love this home-town local appliance store, but I have to split the difference in my rating. Here's why: ** We abruptly needed a new economy-model fridge. I was going to go with a Lowe's model that was the best deal, but Lowe's couldn't deliver for a week. Not ideal, since we were fridge'less. Plus they don't remove the old fridge, so an added hassle. ** We ended up at Orville's, expecting the prices to be too high and just having to suck it up and wait. But we were pleasantly surprised. We found a bit nicer fridge they could deliver the next day and remove the old fridge for $100 more than what we planned on spending. So we dug in the couch cushions for the extra dough, and went with it. ** The fridge came the next day. My dad was home to accept it while we were at work. Dad called me right away, there were problems with delivery. He told the crew about the issues immediately, to which they said "it will just buff out when you wipe it down." It had two large razor-blade scratches across one side, a divot-dent on the same side, plus a large dent all the way across the top-front. We bought a brand new fridge, not a scratch-and-dent, so this was unacceptable. And definitely not something that could be "buffed out." ** I called Orville's immediately to demand a replacement. They said I had to text photos of the damage. My dad has no idea how to text photos, so I had to go home at lunch and lose my parking at work to do so. Definitely not pleased at this point. ** After they reviewed the texted photos, the service desk woman called and said her boss approved a replacement. PHEW! I was prepared to go to the mattresses if they gave me a hard time, but luckily the exchange was easy. They could deliver a new fridge the next day. ** I stayed home the next day to ensure a quality fridge was delivered. I'm not as nice as my dad. ;-) The replacement fridge was in great shape, and the delivery crew was very friendly and careful. Had this been the first fridge and first crew, this would have been a five-star review. We've had the new fridge a couple weeks now, and are happy with the product itself. It is unfortunate that Orville's didn't get it right the first time so we could have avoided the added inconveniences, on top of the stresses of being fridge'less and unexpected major expenses. But they did ultimately do right by us, and rectified our problems quickly. When we're in need of another appliance someday, I'd be willing to give them another shot. read more

I purchased a washer and dryer set for my son here and so far so good! I then called my salesman Mike and told him I wanted to buy a portable air conditioner and he said no problem stop by and pick it up I'll have it ready for you! My son in turn purchased the same one! My son got his home and it didn't cool off his room! So first red flag! He took it back no worries gave him credit back on his card! I waited a bit longer to put mine in the window, sealed everything up nice turned it on closed the door! About an hour later I went into my 12x10 bedroom and it wasn't cool! I tried it one more evening it blows cold but doesn't cool the room! I call Orville's talk to Mike and he says I bought a air conditioner to small for a room my size! I said the room is 12x10 is this air conditioner for a closet? He said he couldn't take it back! I asked to speak to a manager so Chris calls me back and tells me that now they are not taking any air conditioners back because of Covid 19! I said to him I don't have to bring it back but please give me credit on my credit card and he said NO! So I nicely told him I will dispute it with my credit union and if that doesn't work, I will sue them in Amherst court! His response was go ahead! So not great business to deal with if you have a problem! They don't care about the customer! I will never shop there again! read more

Orville's Home Appliances - Keystone Portable Air Conditioner! Junk! - Appliances & Repair Near Me - Amherst, New York

If I could give them zero stars I would. I bought a new washer. It was delivered on Wednesday. By Saturday it didn't work. I called because I wanted them to take it back and bring a new one. They refused. They said once it was delivered it was under warranty. The soonest repair call available is nearly a week away. Don't buy from them. They don't stand behind their products. read more

I bought a wash machine there and it was a Samsung (which I would never buy again) I also bought the extended warranty. Samsung is refunding my money for the machine because in 6 months the machine couldn't be repaired. Everyone knows that a machine has a year warranty on it to start with and the extended doesn't start until after that year, Orvilles won't refund my 150.00 dollars because it's over the 30 day limit!! I said no one told me that upon purchasing it Madeline said I know why would they!!! So I'm out 150.00.. don't buy from them!!! I never will again read more

Orville's used to be our go to place for appliances but over the years we started going to Home Depot or Lowe's. We decided to give oroville's a try again because we were always satisfied with our appliances we purchased from there. On this visit we were looking for an over the range microwave. We were greeted promply when we entered and were given time to look around to see what we liked. The salesman came back, explained a couple of options answered our questions and even showed us options that we had not considered. I appreciate the fact that he did not try to upsell with features and gadgets. We made our purchase and because they did not have ithe microwave in the store we were given the opportunity to either pick it up from their warehouse or come back the next day when it was available for pickup. We opted to drive out to the warehouse which was not very far and a nice ride. The warehouse was prompt, brought out the microwave & loaded it and to the trunk. I am very pleased with the purchase and the shopping experience. I would recommend Orville's if you are looking for any type of appliances for your home read more

Orville's Home Appliances - Appliances & Repair Near Me - Amherst, New York

I purchased a new subzero refrigerator from this place. The refrigerator was delivered with a hole in the gasket! And the freezer is not working!!! All they offered was service call! Not even an apology! If you want to buy high end appliances, AVOID this place. The installer also stole the handles of our old subzero refrigerator. This place is a nightmare, with rude managers. They blame everything, even their awful attitude on the pandemic! read more

Orville's Home Appliances - My new subzero has been taken apart three times already! They can't even fix it. - Appliances & Repair Near Me - Amherst, New York

We bought a microwave from them as part of our new build. From the beginning, the microwave kept on flipping its circuit breaker. We had an electrician (twice) check the breaker. They sent out an old guy who replaced some parts and that was useless. I asked to just replace the machine. NO! You have to call the manfacturer. So we did and it was total screw up getting them on the phone and making an appointment for their repair guy. That old toot came out with the same story, replaced parts and that did nothing, The manufacturer wouldn't replace it. I know stores try to throw you off by saying they have no responsibilities for what they sell and go to the manufacturer but it seems to me that if you run a business you should do what you can for the customer. They did nothing. Second, our washer went belly up. So I went to the store to check out new ones. When we first dealt with them the saleswoman was polite and helpful. This time, the person I talked with was in sleazy used car mode. Tried to mislead me on what was available. NO, they don't make that - BS. It was on the catalog and the big box folks had them. She went into mystery mode as to price and delivery. Has to check on that! Used CAR! Exhorbitant delivery price as compared to the big box guys. So the new washer and microwave (we threw it out), came from a big box with no hassles, cheaper. read more

THEY DESTROYED MY PROPERTY! DON'T EVER DO BUSINESS HERE! They took advantage of an old woman! My mother purchased a new dishwasher and paid Orville to install it. Their technician screwed up the install and caused water damage to the kitchen floor and basement ceiling. My mom isn't fluent in English and asked one of our neighbors to help advocate for her. Orville took advantage of the situation and asked my mom to accept $150 for the damage! They told her to take the money or you get nothing! In what world is that acceptable? In what world do you pay for a professional installation to have them screw destroy your property and not accept responsibility?!?? How dare they try to bully my mother into accepting $150 for the damage. Does that damage look like it will cost ONLY $150 to repair? I am posting this to warn others and to ask others to hold this company responsible and fully repair the damage they caused. read more

Orville's Home Appliances - Appliances & Repair Near Me - Amherst, New York

Loved the selection & price, but getting it delivered at a convenient time was impossible - ended up taking a day off