I know this is a chain store but REI customer service on the phone and staff in the store is A+…read moreeverytime. The many products that we've purchased have been of high quality. Mostly hiking and camping gear. This has been our go to outdoor brand for many years.

The hubby and I went to REI to get some nice swimming shoes, and we were so impressed with the…read moreexperience. This store has just about every camping and hiking item you could need. I've never been in a store with so many genuinely kind and helpful employees. Everyone seemed happy to assist and took the time to educate us on what we needed. We were able to browse comfortably without feeling hovered over, but help was always available when we needed it. It made for such a pleasant and stress-free shopping trip!

I'm honestly surprised I've never written a review for Scheels before. I come here often--probably…read moremore than I should--and I genuinely love everything about this place. Scheels is absolutely massive and somehow manages to have just about everything you could possibly want for sports, hunting, outdoor activities, and more. The selection is impressive, the store is consistently clean, and the staff is generally friendly and helpful. Beyond the sporting goods, they also have an enormous selection of clothing, footwear, accessories, and other gear. One of my favorite things about Scheels is that they carry a lot of unique brands and products that you simply don't see at most other retailers. That alone makes it worth the trip. There are really only two downsides: it's almost always busy, and it's not cheap. That said, the sheer size of the store usually keeps the crowds from feeling too overwhelming--unless you're at checkout. And while the prices can definitely be on the higher side, I somehow manage to walk out with something almost every time. I honestly wish there were several Scheels locations throughout the Metroplex instead of just one. This is the kind of store you can spend hours wandering around in and still find something new. If you're into sports, hunting, outdoors, or just great gear in general, Scheels is absolutely worth checking out.

It is very big. I had lots of fun exploring this place. I was not expecting to see an aquarium,…read morefairus wheel, cafe, Lego store or a who room dedicated to E bikes. The food was delicious and speedy. There was lots of puppies everywhere. I love that it is pet friendly. This place is enormous! I had a blast exploring it. I never expected to find an aquarium, Ferris wheel, cafe, Lego store, or even a room dedicated to e-bikes. The food was delicious and served quickly. There were also lots of puppies everywhere, which I loved since it's pet-friendly.

Great service! Called and left messages when product was ready. Also friendly and helpful.read more

Not the easiest people to deal with. Not big on customer service…read more... I wasn't greeted at all, as I wondered throughout the store. The lady was snippy and gave me a very hard time.

The store is well stocked with lots of staff. Unfortunately, the AC was broken so it was very…read moreuncomfortable.

Excellent products to cheer your team to victory! Very friendly and knowledgeable staff to assist!read more

We were at the mall and hubby thought he could pop in quick to buy some grip tape for his…read morepickleball paddle. First thing I noticed was- no signage! So frustrating! On a search to find someone to ask where the pickleball section might be. Finally found someone that works there. We find the escalators and head upstairs. We eventually found what we came in for but it was painful. The grip tape was $3.50, so the price was average. I found navigating this store to be irritating because it is just an odd shaped store to begin with and the layout is all over the place. This store needs more signage - even to find the escalators!

This store has really gone downhill, Escalators don't work,…read morenot enough employees to service. Next time I will drive the extra few miles to go to Scheels. never coming back to the store again. Sad because it used to be a very clean and well run store.

We came to this Academy to purchase a canopy to have a little shade in the Texas sun. While I…read moregenerally like Academy, they are pretty much serve yourself in the customer service department. That's alright by me though because I generally like to not be bothered by salespeople and be left alone to make my own decisions. If you require boutique like service, this is not your place. Value-wise, Academy Sports and Outdoors generally has pretty good quality for pretty decent prices.

With everything in the world seemingly getting so much more expensive, Academy seems like one of…read morethe only places I go, where i look at things and think "that is a decent price for that". They have a good selection and all the sports gear you need and a pretty decent selection of athleisure wear.

The customer service of this store is unreal. I have never had a bad experience at 5.11 and always…read morehave a great time shopping. They have awesome sales, the patch of the month and other patches that are constantly updated. I pass by just to pick up patches from time to time. Their women's clothes is so high quality. I love wearing their stuff.

2016 was my first visit when store opened. Most of items are out of my price range but they have…read more20-40% discount during Black Friday weekend Nov 2022 so I came back. Sales staff very helpful including the Marine veteran (OooRah!) to help me find trousers best for me. I bought one pair and will get a couple more now.

Josh was so amazing and helpful, he helped us find the right bat and even got it rewrapped for us…read more We found everything we needed for baseball and football season at a fraction of the cost at academy!

I thought as popular as pickle ball is, they would have some items for getting started. Nothing of…read morethe sort.

Such a cool store, went in a little bit ago and the staff was so friendly. Kyler was very helpful…read morewith explaining the differences in all the pants I wanted to look at, got some nice ones for work, will be returning soon for sure.

Excellent customer service , I was in the Plano store and had the best service , good enough to…read moreremember who was helping me , next thing I'm in Tyler Tx 2 weeks later , Harrison was at this store , super professional guy , knows all the product info , literally treated the store as if he owned it , hard worker would like to hire this guy for my company , Thanks Harrison keep it up !! 5.1.1 you guys have a great team member , hang on to him !!

I had a very good experience shopping there today. Got good deal on shirts, but the highlight was…read morethe sweet lady who checked me out....Tasha. She was so friendly and helpful that I left the store in such a better mood....just from having visited with her. - She's the kind of employee that keeps people coming back. - Thanks Tasha. Bruce Davidson - Carrollton, TX

This review is not about the employees. Everyone I interacted with was polite and professional. My…read moreissue is with a fitting room policy that makes absolutely no sense from a customer's perspective. I walked into the fitting room area with three shirts. The employee counted them which is completely reasonable. Then I was told I could not enter because they were not on hangers. I explained that I picked them up from the sales floor without hangers and asked for three hangers. They gave them to me but then told me I still had to place every shirt back onto the rack outside the fitting room before I could go in. So I had to hang the shirts on the rack outside the dressing room just so I could walk inside and immediately remove them again. There was no purpose to it other than creating extra work and slowing the process down. As I was leaving I watched another customer get stopped because she had not rehung her clothing before exiting. Customers are now expected to do work that fitting room attendants have always handled. Retail stores are competing with online shopping where convenience is everything. Policies like this make the in store experience slower more frustrating and less enjoyable. I hope someone at the corporate level reevaluates whether this policy is actually helping anyone because from a customer's perspective it only creates unnecessary inconvenience.