1. OS Terms

    1. OS Terms

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    La Mirada, CA

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    8 months ago

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    1 year ago

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    1 year ago

    Great response time. Those guys are always available for tech support, work always done on time.

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (152 reviews)

    $$

    The experience at t-mobile is so great a worker name Karen is very nice generous respectful and…read morehelpful my phone wasn't working so she made it work again great experience thank you Karen

    TERRIBLE CUSTOMER SERVICE!…read more I had a very disappointing experience at this T-Mobile Authorized Dealer. The Assistant Manager, Rupali, and one of the customer representatives were extremely rude, lacked any sense of urgency, and showed no empathy toward a customer who had just had their phone stolen. I visited the store in the afternoon, and there were no other customers waiting. I was asked to wait, which I did. I was extremely anxious because every minute mattered--I was worried someone could access my personal information and steal my identity. When I saw another representative enter the store, I politely asked if she could help me. The Assistant Manager immediately interrupted and said the employee had not logged in or clocked in yet, so I continued waiting. A few moments later, the representative came back out. She clearly knew I was waiting for assistance, but instead of logging in and helping me, she delayed. Because I was desperate and anxious, I politely asked again if she could assist me. Instead of showing any understanding, she refused to help and told me to "just go to another location." She then told me that I needed to "respect her," when in reality, she was the one being rude and dismissive. Rather than addressing the situation, the Assistant Manager tolerated and supported this unacceptable behavior. I understand that employees have procedures to follow, but when a customer comes in after having their phone stolen, empathy and urgency should be a priority. A stolen phone is not just an inconvenience--it can lead to identity theft and financial fraud. This is an Authorized Dealer representing the T-Mobile brand. I sincerely hope T-Mobile looks into how this location treats its customers because experiences like this damage the company's reputation. No customer should be treated with such indifference during a stressful and urgent situation.

    OS Terms - telecommunications - Updated September 2026

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