I've been a customer of Jeff Smith Ford for the past six years always had a positive experience…read morewith the fleet service side of Jeff Smith Ford when coming in for a simple car maintenance schedule with my Ford Edge Titanium. AJ is my service advisor and always been upfront and very helpful when there is an issue comes a long and need it fixed. The service technicians who work on the vehicles are nice and very helpful when explaining where is an issue. There is plenty of seating inside of the fleet service building, drinks and eat machine are available just incase you get hungry. Plenty of parking upfront by the entrance to the fleet service building. How long is the normal wait to get your vehicle looked at? All depends on the current day and time you arrive with your vehicle it is best for you to drop off the vehicle just incase you do not want to wait for the vehicle to be looked at and to see what is wrong with it. If I had to recommend the fleet service center side of Jeff Smith Ford I definately will!

Totally overpromised and under delivered! We wanted a specific package.... They "secured" the…read moreexact truck AND a back up identical truck... to be picked up Tuesday... We were out of state on business until Friday... and arrived Friday for final purchase of our new truck!.... Manager went on a 10 minute story about how hard he worked- I interrupted and told my husband- "he doesn't have your truck".... Why waste our time... why not just call us and say there was a problem before we drive to your distant location... Promised and "located" another ideal truck, but it had to be delivered... "we could get it on Saturday!".... NOPE... closed Sunday, so 3pm on Monday we went! Truck was wrong COLOR, wrong PACKAGE...WAY LESS AMENITIES! Oh and had crushed Doritos in the back seats, a dent in the side and the truck bed was not coated...the list goes on..back seats not heated/cooled, the locked back compartment was not there, the generator not available.... Etc, etc. DEMANDED MY TRADE IN BACK! And guess what... after pulling out of the Jeff Smith Ford lot in Byron...my kid found 3 EXACT TRUCKS with requested amenities IN THE STATE WE ARE HEADING TO FOR THE NEXT MONTH! The manager talked a good game... tried to wow us with his "flight school", his "contacts" etc. ...but we don't care about that.... My family has had its own airplane, been to Marsh Harbor (Bahamas) which he bragged about, and my extended family had a house there! I don't give a crap about any of that! We own ALL OF OUR vehicles...and I was willing to buy a $100,000 truck outright!... we can trade in, and finance... but even if we don't, I can write the check and be done! My husband has worked his butt off for over 30 years providing for our family... he's had the "used" car, the "economical" choice, etc... It is time for him to get HIS IDEAL TRUCK! Pathetic that Jeff Smith Ford OVER PROMISED and tried to pawn off a SUB-par vehicle! Lack of communication, salesman "pitch" to try and redirect, all of it was BS! People with money rarely look like it... those that drip it are most likely in debt...can someone just shoot straight?

I won't go there again especially after I brought my family up there we were looking at the cars…read moreand I opened the door to see inside and the worker shut the door in my face and told me no looking inside vehicle until you buy like how am I supposed to know if I can't check it out they were rude and disrespectful will never send anyone to them again

Yes I bought a 2006 Hyundai sonata August 23rd 2025 I know it's my fault I should have never bought…read moreit the engine light was on they said it was admission but I find out it's Cadillac convertible tie rods in up and lower transmission slipping

If i could give 0 stars i would this is your typical shiesty scamming buy here pay here hey they…read moredon't check credit but they do I use your credit to determine how nice of a vehicle they choose to put you in. The staff is all completely unprofessional all of the women can barely answer phones have nasty attitudes and get paid to do nothing I don't even know why they're there. Scott well yes you to death offer you vehicles that never show or even sell them from underneath you. Told me 2 grand down for a newer body style tahoe or suburban and then stopped answer my calls and gave me the run-around yet he continued to show me Vehicles over 200,000 miles barely running not safe can't pass a basic inspection I offered to trade in my 2011 Ford Expedition EL XLT King Ranch with 160,000 miles on it he marked my trade in at $7,000 and still continue to show me vehicles way over 200,000 miles beaten up barely running. And began to pressure and rush me into making a decision just to obtain my vehicle that he planned on selling for over $30,000 when I finally take the vehicle that was originally supposed to be the $7,000 trade in as my down payment he rushed me into signing paperwork and contracts and then had the audacity to ask me for another $1,000 on an older vehicle with what was about to be 200,000 miles on the dash. Never gave me the actual reason on why he lied about being able to put me in a newer body style Chevy Suburban Tahoe or Yukon my theory is that these trucks do credit checks and then they determine what they feel they want to put you in if you have a low score you get a high mileage vehicle . Told me the vehicle that I was getting was a 2012 as I'm signing the paperwork come to find out it's a 2007. Me being a certified ASE technician gave him an entire work up of things the vehicle needed in order to be a decent vehicle he told me that he would get me squared away and take care of all of my concerns which I already knew was not going to happen that way. Didn't even make it an inch out of the parking lot before the vehicle began stalling. Banging crunching thumping you name it. Wall symptoms that weren't there a week prior when I test drove the vehicle not only that the vehicle racked up way more mileage than when I test drove it because for some reason these Crooks think it's professional to drive their merchandise home and pick and choose whatever vehicle they feel like driving even if a deal is pending. When I realized that the shop was not going to abide by my list of mandatory fixes that they agreed to and even put in writing I told him that they need to give me my vehicle back because at this point they stole my vehicle from me. He was in such a rush to scam a customer that he mistakenly had my fiance who is the co-owner signed the vehicle over has the owner making the trade-in and sale illegal when I asked for my vehicle back staff told me that the car had already been flatbedded to their other location and another town knowing that couldn't possibly be true I was able to locate my vehicle in their back lot hidden and tucked away behind several other vehicles they told me that it was too late to give me my vehicle back up until the point where I had to call the police for my vehicle being STOLEN there are other dealerships like Car-Mart American Car Center and so on that offered me more as a trade-in and was able to put me in the vehicle I wanted even with my credit being challenged so that verifies the fact that THIS BUISNESS IS A JOKE. I will be coming for them legally as they ran my credit without my permission I'm contacting the Better Business Bureau because they're practices are unethical they put me in three loaner Vehicles off their lot within this time frame all over 250,000 miles and everyday I had to bring it back first vehicle leaked gasoline every time you put gas in it at the gas station which was a fire hazard the second vehicle stalled at red lights which was very dangerous and had a bad front end control arm ball joints the third loner had two seasons did not roll and drive and sounded like a jet plane or bad hubs all around ALSO NOT SAFE. I will be consolidating with my attorney over discrimination because I feel as if I was singled out and mistreated because of my parents credit score and sexual orientation THIS DOES NOT END WITH JUST A GOOGLE REVIEW . Don't even go to this place if you're desperate and it's highly unlikely that this place will remain in business in the near future -0 STARS ALSO STAFF AT BYRON ARE UNPROFESSIONAL AS WELL. Didnt want to put the work into the vehicle as the list was extensive they were hostile and overwhelmed. Also had terrible attitudes because prior going to the location on Mercer my first thought was Byron where the manager also said he can get me in the newer body style Chevy until he seen my credit prior to running my credit told me that approval and down payment does not go by credit so they weren't willing to do the work

I would never buy a vehicle from here and I would recommend…read moreno one else does either. I bought a used truck from there this past weekend and was promised by the salesman and the sales manager that they would pay to fix the brakes. They wanted to fix the brakes right then (but take 3-4 days) but I needed the truck to move so I went ahead and took it and they promised me they would either pay to have them done or pay for the parts for me to do them myself. I contacted them today about getting the parts and they are both going back from their word. saying it was sold "as is". And I also had a witness to them making these promises. DO NOT SHOP HERE. Our sales man was Alexis. If they will lie about that they will lie about anything. AVOID AT ALL COST

If you want a smooth sailing purchase process, this is the place you want to go! I walked in, told…read morethem what car I was looking at, test drove, took care of any issues at hand, did the paperwork and I was out of there within an hour or LESS! I can honestly say that after all my years of purchasing vehicles, this was by far, the easiest dealer I have ever dealt with! And their choice of vehicles is top notch! I honestly couldn't decide! But I went with a 2020 Nissan Altima and I am sooooooooo happy! They also gave me a fair deal on my trade in which helped tremendously! I would highly recommend checking them out! They are nothing like these bigger dealerships and you will NOT leave with a headache! Ask for Kip Rice!!

Bought a Certified Pre-Owned Highlander today from Lowe Toyota and had an excellent experience. I'm…read morebased in Atlanta and searched all over the Southeast for the right make, model, and mileage. Lowe had the best deal on exactly what I wanted. I drove down early this morning, and Juli, Don, Tyler, and sales manager Mike were awesome to work with. They handled the entire process with professionalism and courtesy. From start to finish, I was in and out in about 2.5 hours and back in Atlanta that afternoon. I truly appreciate their help and wanted to give them the praise they deserve. If you're in the market for a Toyota, I highly recommend Lowe Toyota in Warner Robins!

I've been a Lowe Toyota customer for years and I bought my first Toyota Tundra Platinum from Mr…read more Lowe himself self. I recently visited the dealership to try to get a new truck, and I was approached by a white ball, headed with a beard, glasses and a baseball cap. Salesman, who seems like he was on crack? I told crack out salesman that I was just looking, but he was persistent for me to buy a car. (YOU ARE NOT OBLIGATED TO BUY FROM ANYONE) So he went to his sales manager (short fat, white guy) and he presented an offer to me. I told him I was only looking so now. The sales manager just told me in front of everybody and he stood up and said, "don't work with this guy, he just come in the store and looks around then don't buy anything" VERY DISRESPECTFUL, ( Could have fire back him but I took the high road. What he don't know is. I bought at least 3 vehicles from this dealership cash. I reach out to Jeremy Smith the GeneralManager, who is the grandson of Mr. Lowe and I have not heard from Jeremy Smith yet, so that lets me know that Jeremy Smith took the side of the 2 trailer park trash employees that works for him. This dealership Lowe "Down" Toyota has been going down the drain ever since Mr Lowe has passed. The new staff that Jeremy has there now are crooks even Kevin (was the GM) who sold me a 2023 Tacoma in which he was fired from fighting with a customer. From the service department, all the way to the finance department. So Buyer, Beware.!!!

We use Alan's Alignment & Automotive Center for all of our work vehicles they are very professional…read moreand helpful with getting our vehicles back on the road. We have used them many times and will continue to use them again!

My car overheated on the way to Atlanta from south ga. I'm very thankful I was able to get it to…read moreAlan's. I was able to leave it with them for a few days and return back to Atlanta. They are very professional and honest. I feel more comfortable on my long rides home knowing this shop is here.

Mike and Steve, father and son know their stuff. Honest as the day is long. Friendly, and at a…read moremuch lower price than I was getting at Hughes Honda or Walsh Honda and I believe they did every bit as good of a service or better. They are now my ONLY go to shop.

The absolute best customer service I have ever seen with a automotive company! My sons truck drive…read moreshaft broke late one night. Since he is new to the area the tow truck driver took the truck to M & S, we didn't have anyone we had worked with in the past. The absolute BEST hospitality ever! I called on a Saturday and left a message. They were closed so I didn't think I would hear back until Monday morning. Saturday night the owner called me himself. He knew I lived over a 1,000 miles away and wanted me to have piece of mind over the weekend.......I couldn't thank him enough!!! He took great care of the truck and had it back faster than we expected for a VERY reasonable price!

I wish I could give them a zero rating. Multiple issues to point out…read more 1. Service Tech (Daniel) told me my recall appt would take 1 day. It took 3 days. No courtesy call stating that my car was taking longer than expected. 2. They sent me a video of my car's inspection on the day of drop off. Car sat for 2 full days and they had the nerve to send me the same video 2 days later as if they were working on my car. 3. On pickup day, received my car with a flat tire. I had to buy a new tire for my vehicle. No explanation. I brought my car in with no indicator lights on. That how my vehicle should've been returned. 4. Daniel had the audacity to schedule a future appt without asking me if I even wanted an appt. That appt was cancelled. 5. I WILL NEVER RETURN TO THAT DEALERSHIP FOR MY AUTO SERVICES!!!

The sales was great. The service dept this last service in July. It's like the people had no idea…read morewhat to do, no phone calls. Vehicle was there overnight and nothing was done. The problem I called about was not looked into, and the door handle that I mentioned was having problems. Ordered the part without calling. I'll never go back to 5- star Warner Robins!! Very disappointed

I brought my car in for issues with idling, limp and hesitation on acceleration.. After doing my…read moreown research, prior to bringing it to the dealership, I concluded the issue had to be either related to old spark plugs or a bad Air/Fuel sensor, which I explained. On the first day, they wanted to do a compression test, which costs $645. I explained that at wide open throttle, the vehicle didn't seem to be missing any power at all, and I was certain compression was not the issue. They replied that they had checked my spark plugs and ignition coils, but they couldn't check for fuel until removing the intake... I feel like they simply chose to jump straight to the most expensive form of troubleshooting at this point. They had my car at the dealership for 3 days total and the issue ended up being a bad upstream O2 sensor, like I had guessed in the beginning! In the end, it cost me $1900 just for replace my spark plugs and one AFR/O2 sensor.. then a week later my clutch pedal has issues....

Terrible deal trade off they moved numbers around and wouldn't give me warranty and I came in…read moreuniform they don't care just money hungry