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1. Osim

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Santa Clara, CA

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Osim

3.7 (9 reviews)
Closed 10:00 am - 9:00 pm
Updated 3 months ago

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Joe B.

Stay away . Staff is stupid or something. I wanted to try a massage chair and she just insisted I purchase one . I told her I need to try it first and she said no buy it then try it. Like wtf

Brown B.

If anyone read this review and still going to buy anything from this company, then they deserve what's coming for them. My 5 star review and good experience after a year turned into a 1 star review and a horrible experience. A year ago I decided to buy a chair from this company. From the begging I told them this purchase is for health reasons not for pleasure. They couldn't care less. Since day one I had multiple multiple issues with the chair that I learned it's super cheap quality. But when I bought mine I purchased the most expensive one /$14K/ hoping that it will last long, it's a better quality and more reliable. I was wrong about everything. Osim Customer Service was rude mostly each and every time...never been helpful and I had to fight with them always. My last issue was few weeks ago, when the main roller broke, and if you thought a company that's sells these extremely expensive chairs in the US they have parts to fix them, then you are wrong just like I was, because they making me wait 4 months just for the part to arrive. I was begging them to replace my chair because my health situation won't make me last that long and I become handicapped, but they didn't just ignored my request, but totally refused to come up with a customer friendly or human solution. I was asking them even just to borrow one until they fix mine or give my money back, but these people doesn't care about my disability or health. I contacted many Law firms for help, and all of them said that I have a case and I should sue them if they refuse to cooperate because they are breaking many California's law. I hesitated for awhile and tried to give them a second chance, but they didn't even replied back to me, so now I have to take days off of work to go to court to deal with this company and people. I strongly advise anyone who wants to buy anything from this company, to go elsewhere you won't regret it.

UDream massage chair

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1 year ago

Helpful 2
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Oh no 1
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10 months ago

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1 year ago

We have decided to go for OSIM because of their their better technology and nice customer service

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1 year ago

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11 months ago

We got udream. This is best massage chair we never had before. Big difference than Costco one. Luxury leather

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2 years ago

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2 years ago

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1 year ago

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What A Room Furniture

What A Room Furniture

4.6
(450 reviews)
3.8 mi
$$
Offers customized solutions
Free consultations

Almost three months now since I received my sofa and I still can't believe how much I really like…read moreit. It is just so comfortable that I don't want to get up from it. I had been looking for a while now to replace a rather "lived in" sofa and I couldn't find anything out there I really liked, that is until I came across "WhatARoom". Their numerous custom designs, sizes, incredible fabrics and seating comfort choices available I knew I was at the right place. I was a bit hesitant about buying without trying/seeing as I'm from out of state but through many back-and-forth emails with staff I felt at ease with my decision. Delivery was fantastic too and the care taken by the delivery company was perfect.

I purchased my first adult couch from them about 10 years ago. No more hand-me-downs. What A Room…read moremakse your coach to your customization so everything's going to fit exactly as you need. Their customer service is great and they're responsive. They have lots of fabric to choose from and most are machine washable. The only reason I didn't give them 5 stars is because of the price. They ain't cheap - but most things in this world that last long aren't. If you're considering buying new couches, drop by and test out their cushions, it may only cost you the loose change in your pockets.

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Alex U Shaped Sectional with Chaise in Marquis Rust
Alex U Shaped Sectional with Chaise in Marquis Rust
Florida Double Chaise Sectional in Delray Sand
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48" deep sofa with reversible chaise. Down filled cushions. Made to order and delivered in 4-6 weeks.

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48" deep sofa with reversible chaise. Down filled cushions. Made to order and delivered in 4-6 weeks.
American Furniture & Mattress

American Furniture & Mattress

3.3
(10 reviews)
2.4 mi

What a great place to find quality furniture at a decent price! This furniture store is a diamond…read morein the rough! Excellent craftsmanship and just what we were looking for! Very affordable and comfortable as well!!! Definitely five star! Ask for Danny!!! He's the Best!!! I also wanted to add A HUGE Thank you to Brandon!!! He's another Superman!!! Thank you Danny and Brandon!!! Jim H.

1st red flag, no pictures can be taken in the store. I think this is so you don't find the same…read morepiece online for less (which you will even at so called discounts). 2nd red flag Brandon (the owner) would not give me the name of the piece I had bought. (Instead sent pictures of dimensions.) Just refused, I think this is so I couldn't google it and see the better pricing online. They put vague names on the furniture like "sofa chair" or "sofa chaise". Great way to keep customers in the dark. 3rd red flag, he covered the terms and conditions section on the paper work with a receipt. I've always seen people staple it at the top left/right hand corners. 4th red flag, he wanted me to send him pictures of the front/back of my credit/debit card and I did what anyone would have done and said no. He got defensive. 5th red flag, he wanted to keep the copy of MY purchase receipt, for what? Don't know because he has a copy. Delayed delivery first he said that Thursday (May 8th) then it was the following Tuesday (May 13th) then on delivery day it was "we are coming between 2-4pm" then they were "coming maybe at 5pm." Couldn't shake the fact that I thought I was getting a floor model and so I wanted the sofa assembled at my home fresh out a box because the doubt was already set in at this point. When that wasn't going to happen I asked for a refund and Brandon responded with a lot of exclamation points i.e. what I think is yelling via text. So if you see the store reply to my post and get defensive take that as your sign to do business elsewhere. Shop at your own risk.

Photos
The Man!!! Thank you Danny!!!
The Man!!! Thank you Danny!!!
Images sent by Brandon (store owner)
Images sent by Brandon (store owner)
Jim H.

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Jim H.
Scandinavian Designs

Scandinavian Designs

4.3
(109 reviews)
5.1 mi
$$

Huge Selection of high quality furnishings and some pretty good prices when they have a big weekend…read moresale. Surprisingly good service with EXCELLENT delivery too! For years we have been searching for a good set of dining chairs to replace the worn ones at our dining table. It's a bit like the story of the three bears - quality varied greatly from place to place, either quality was too low or prices too high, or the style just didn't work wherever we went. Then one day, we happened to find the time and purely on happenstance on our morning walk, we wandered on in here to find a set of chairs that matched our existing table at a price that seemed quite reasonable after discount. Our shopping experience was low key.. we wandered in, looked all around for maybe 15-20 minutes and once we found what we liked, we actually had to flag down a salesperson to initiate the transaction. We never felt pressured at all during the whole time. The Delivery - PRO TIP WARNING: As Murphy's Law dictates, I happened to mistakenly schedule the furniture delivery on a day and time that I would not be home. That would not be a problem, except that to reschedule a delivery, there is a $49 surcharge once scheduled.. However, I called the delivery center to explain my situation, and the delivery came early on the scheduled day BEFORE I had to leave for my other appointment. BRAVO! Overall - 4.5 stars - a half star off for the mandatory penalty charge to reschedule a delivery. Again, they made every effort to show up early ahead of my other time commitment and like in the Olympics, they PLANTED the landing! And oh yes, the dining new chairs are wonderful! - and guess what, the chairs REALLY are made in Denmark.. works for me!

Very conveniently located with friendly customer service. Prices are on the higher side but you're…read moresure to find something that suits your tastes here. I loved some of the pillow designs that they had on offer. One of my go-to spots when I need something for the house and honestly very similar to West Elm in terms of both vibe and price. I would recommend looking through the extensive clearance section to find the best value items that they have.

Photos
Table
Table
Scandinavian Designs
Scandinavian Designs

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Osim - furniture - Updated July 2026

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