I relocated from SoCal with no furniture, no mattress. Tight budget and found this place close to…read morework. Dan assisted me with ordering what I needed for comfortable nights' sleep. His prices reasonable and offers good furniture on tight budgets. I went to him again for a sofa with sleeper. Excellent selection through his catalogs. No hidden charges, everything's explained, upfront, and delivers with set up. Thank you, Dan.

I stopped by Mattress Discounters to check out their selection. Their prices are very reasonable,…read moreand their mattresses seem to be priced at least 30% lower than comparable models from other competitors. Highly recommended if you are shopping for mattresses locally.

Doaa was so incredibly helpful and kind as I searched for a new mattress. She helped me stay within…read moremy budget and found me the absolute perfect mattress. She was incredibly knowledgeable in the different mattress types, the benefits of each type, and was so patient as I tested out the many different types. I truly could not have asked for a better experience. She deserves a raise, so I hope management gives her what she deserves!

Shout-out to Carlos in the showroom and Arthur for delivery!…read moreCarlos: Knowledgable with both products & services, cool and super patient with all our questions and flip-flopping about what we wanted, helped us ultimately pick the right mattress at the right price, and overall great customer service! Arthur and teammate: Clean shoe covers inside the house, double-checked height setup of frame to ensure it's exactly the height we wanted; informed about haul-away details, gave us a quick demo of the adjustable base, and cleaned up thoroughly afterwards.

Almost three months now since I received my sofa and I still can't believe how much I really like…read moreit. It is just so comfortable that I don't want to get up from it. I had been looking for a while now to replace a rather "lived in" sofa and I couldn't find anything out there I really liked, that is until I came across "WhatARoom". Their numerous custom designs, sizes, incredible fabrics and seating comfort choices available I knew I was at the right place. I was a bit hesitant about buying without trying/seeing as I'm from out of state but through many back-and-forth emails with staff I felt at ease with my decision. Delivery was fantastic too and the care taken by the delivery company was perfect.

I purchased my first adult couch from them about 10 years ago. No more hand-me-downs. What A Room…read moremakse your coach to your customization so everything's going to fit exactly as you need. Their customer service is great and they're responsive. They have lots of fabric to choose from and most are machine washable. The only reason I didn't give them 5 stars is because of the price. They ain't cheap - but most things in this world that last long aren't. If you're considering buying new couches, drop by and test out their cushions, it may only cost you the loose change in your pockets.

I have tried many mattresses in my search for a good nights sleep, there are so many options…read moreavailable it makes it almost impossible to choose and find one that checks all the right boxes. The first and most important thing is the rep showing the mattresses and their personal knowledge and goals, one has to make sure this person checks all the right boxes as well. This brings me to Hanna, she was 100% amazing! She listened, made observations and then went the extra mile to ensure not only that I made the right decision, but that she did everything she could to make sure it was possible. Let me be clear, there were a few choices, she made sure that the best choice aligned with me, my budget and then made it happen. She made a difficult process easy, made me feel confident in my decision and didn't take a long time to make it happen, with a price that sealed the deal. To top it all off she made sure that I was able to get a quick delivery that met my crazy schedule. There are a few different places to look at mattresses, there are a ton of reps to give you their opinions, but there is only 1 Hanna. There are 3 keys to earning my business: 1. The business 2. The product 3. The person. Hanna made sure all three were perfect, she is now my go to for all my mattress needs and should be yours as well!!!

My girlfriend and I are were looking to buy a mattress, as we're college students moving into our…read morefirst apartment together this week. At this Mattress Firm, Cynthia the district manager was extremely helpful in answering our questions, suggesting different mattresses, and assessing what exactly we wanted. We eventually got a queen-sized, good quality mattress priced just under $500, and Cynthia thoroughly explained the warranty, the addition of an adjustable base with no charge, and free delivery. The process was a lot simpler than we thought, and we thank Cynthia for her help!

I recently purchased furniture from NorCal Furniture, and I couldn't be happier with the…read moreexperience. Ben is awesome! He's honest, knowledgeable, and has helped me on multiple occasions find high-quality furniture at very reasonable prices. He's always quick to respond whenever I have questions, and he consistently has a smile on his face, making the entire process easy and enjoyable. If you're looking for great furniture and exceptional customer service, I highly recommend Ben and NorCal Furniture!

Shop no more! This is the place for you!!! I had the…read morepleasure of working with Bao of NORCAL Furniture some items I needed. Bao was honest, trustworthy, and communicated very professionally. I would recommend their products and services! Highly Recommended!

I had the absolute pleasure of working with Charles. From the moment I walked in, he was kind,…read moreattentive, and made me feel like a valued customer. He kept me well-informed throughout the process and gave me the space to make decisions that best fit my needs and budget. I especially appreciated that he did not use any high-pressure or sales tactics. After explaining my situation, I chose an Extra Firm Twin XL Stearns & Foster. While it was at the top of my budget, Charles made me feel confident in my decision and reassured me about exchange options if needed. My husband and I are very happy with the mattress so far and plan to return soon to explore upgrading his side and ultimately getting the Split California King. All in all, thank you to Charles for making this such a positive experience. Purchasing a mattress is a significant investment, and it feels great to be confident in that decision. Shoutout as well to Kenny for his excellent and friendly customer service!

This afternoon, I visited this store with my elderly mother. She was looking for a mattress, but…read moreunfortunately, the only salesperson on the floor was not having a good day. He was very rude and condescending; he was not friendly at all and became irritated when we asked questions. About four years ago, I purchased a Tempur-Pedic bed from this store, and another salesperson, Charles, was very helpful, knowledgeable, and friendly. Nothing compares to my experience today."

Well, I honestly didn't read the reviews until I was just going to leave my review right now…read more I was greeted fairly quickly and when I mentioned I had specific fabric needs they got me a specialist. Zaina was extremely helpful. She asked questions about firmness, configuration, fabric etc and we narrowed down the couch fairly fast. If I would have gone in by myself without help I would have been overwhelmed. Zaina made it seamless. She also reconfirmed my choices throughout the ordering process just to make sure everything was correct. Also I had multiple sales people come by and compliment me on various things. I don't know if that's something management asks the employees to do, but their compliments sounded sincere and every person I interacted with was super friendly. So this review is purely based on my initial experience. I'm hopeful that the rest of my experience turns out great and then I'll add an update to my review.

### 1-Star Review -- Extremely Frustrating Customer Service Experience…read more I have been trying to contact Living Spaces customer service for **over a week regarding a defective sofa I purchased**, and the entire experience has been unbelievably frustrating. First, the quality of the sofa itself has been terrible. I purchased it only about **six months ago, and it is already falling apart**. For a piece of furniture that is essentially brand new, this is completely unacceptable. What has made the situation even worse is trying to get someone at Living Spaces to actually help me. I submitted a support ticket **over a week ago and still have not received a response**. Since then, I have repeatedly tried using their online chat, but I just keep going in circles with their AI agent. Today was more of the same. The AI agent told me, **"I'm connecting you to one of our human agents now who can assist you further with your warranty claim."** After waiting and trying to get assistance, I was then told that **all of their agents were busy, they were unable to assist me, and I should simply "try again later."** The problem is, **I HAVE been trying again.** I have repeatedly asked to speak with an actual person because I am getting nowhere, yet I continue to receive the same response with absolutely no resolution. At this point, I have a six-month-old sofa that is falling apart, an unanswered support ticket that has been sitting for more than a week, and an AI customer service system that repeatedly tells me to try again later because no human agents are available. This has been incredibly frustrating and unnecessarily time-consuming. Customers should not have to spend this much time chasing down a company simply to get assistance with a defective product. I have purchased from Living Spaces before, but after the poor quality of this sofa and the complete lack of customer support when something went wrong, **I will never purchase anything from Living Spaces again.**

When I came into this furniture store I was so excited about everything I was saying. The prices…read moreseem reasonable and the furniture was beautiful. However actually purchasing with them was an absolute nightmare of an experience. I purchase two items a bunkbed, and a king size bed frame. The bunkbed arrived with chips on the ladder. The delivery person tried to tell me that it was OK that the ladder had chips and I proceeded to let him know it was not OK and I took pictures of it so that I could send it to the store themselves. Once he saw me do this then he took the ladder down and he took it back to the warehouse to fix it. I had not heard from anyone for three weeks. I finally called the furniture store to ask them where my latter was, and they immediately they immediately delivered it within 48 hours. The king size bed however, was not nearly prompt. The bed was estimated to arrive within 4 to 6 weeks. I called them nine weeks after I purchased the bed that cost me a lot of money and I was told that they had tried to get in contact with me. I had never received any missed calls or any voicemail from the furniture store. Then once I did call them and follow up the bed was delivered to me within a week but it was missing the four drawers that were at the bottom. The delivery folks had attempted to call me but hung up after one ring and left my apartment when I did not open the door. Finally, I received the drawers two weeks after the bed and even then did not receive the phone call that was promised to me on what time they were delivered the drawers. The drawers were left outside of my door and I found them when I came outside. I found the service to be very poor. The follow up on the side of the furniture store was very slow, and I had to follow up many times in order to actually receive my furniture. I would not purchase from the store.

I came to the store. Was looking around for a dining table and had a phone call. It was 5-10 mins I…read morewas sitting inside and they kicked us out. Lol you are selling $2k-$3k table but service is not good as McDonalds. Actually McDonald service is much better. Next time when the manager says something make sure don't lose a customer that came to your store to spent money. Bad service! Bad vibe! Super expensive! Go to Santana row cb2 or go to z gallerie much better and cheaper than this store.