In my experience, if you are looking for a doctor who will give you a mix of Hydrocodone pain…read morepills, Flexeril muscle relaxants, as well as Adderall, every single month for years and years, and who falsifies medical records just to hurry you through your prescription appointment, then Dr. Mark Collins and his staff at Osterville Internal Medicine is the place for you. But, be careful if you decide to bring it to the attention of the office manager, she will immediately drop you as a patient.

Collins misdiagosed, or more accurately ignored, my mom for the many years she was his patient. She…read moresuffered for many years from hearing and balance problems.When she finally demanded an MRI after her symptoms became so bad she could no longer balance a huge aneurysm was found. Collins arranged an appointment in a few months with a specialist. We managed to schedule an appointment with a Boston surgeon within two weeks. That doctor saw my mom on a Friday and had her scheduled for major surgery the following Monday morning. Her case was that dire. She died Sunday night 12 hours before we were supposed to be at the hospital in Boston for surgery. On my mom's death certificate it stated that the aneurysm had been present for years. A day would have made all the difference for my mom. Collins denied her that day by ignoring her complaints for years. She died as much from Collins' indifference as she did from an aneurysm she had for many years as his patient. This evil man ignored an old woman's pleas for help. He might as well have killed her with his bare hands.

We arrived here at 5:30 with them closing at 6pm and were seen directly…read more This place is huge! They take Medicare. The personnel were professional. It's directly across the street from the Margaritaville Resort.

I got seen quickly but the doctor spent about 20 seconds in the room before saying he'd write me a…read moreprescription. I got a notification that my ins had to approve it and they reached out to the office. about two hours after I called after not hearing anything and was quickly told they would call me back. after 4 hours (and a LOT of pain and discomfort from what I had to go to the urgent care for) I called again and was told the same thing by a someone who sounded like they really could not care at all and was rude over the phone. I still haven't heard from them yet and this is the day after the visit if you want good care and an office that'll help you out don't go here

Ability to be seen quickly. To be assessed for illness, sent for x-rays and then downstairs to pick…read moreup the necessary prescriptions was very efficient. Treatment seems to be appropriate and I will return.

Currently the CHC in Falmouth has no available appointments for several months. I just had tests…read moredone to find out why I'm suffering with major pain . They told me to go to the E.R. to get a treatment plan. This is not helpful.

Very down to earth and great bedside manner. Willing to work with a diseased liver. They are very…read morewelcoming as soon as you get to the door

This practice has been an incredibly frustrating experience and is the complete opposite of a…read more"Better Way." One of many large concerns is that Shannon doesn't listen to patients. Despite promoting a holistic approach, my appointments felt no different than a typical rushed doctor's visit. For example, I explained that I already follow a low-glycemic diet, and she handed me a basic low-glycemic diet sheet and suggested I try it, as if she hadn't heard anything I said. The office management is even more concerning. Getting prescriptions often requires multiple phone calls, and referrals are handled very poorly. A few years ago, they called expressing concern that my son might have an autoimmune disease affecting his kidneys. It then took an entire year for Russ to successfully send a referral to a nephrologist. Communication is consistently disorganized. Last year, they called me while I was driving to my son's annual appointment to tell me he was overdue even though we were literally on our way to the appointment. The final straw happened today. We had an appointment scheduled for this morning and last night I realized that we had not received a reminder text. I tried calling them a bunch of times and messaging but they don't have an answering service. My son and I drove 80 minutes for our 10:30 am appointments only to find the office completely closed. The sign on the door clearly states they are open on Fridays from 10 to 1 but no one was there. There was no notice, no answering service, and no way to reach anyone. To make matters worse, when your child is diagnosed with something like an infection, don't expect prescriptions to be sent promptly. In our experience, they often weren't sent until the end of the day, delaying treatment unnecessarily. Unfortunately, after multiple years of disorganization, poor communication, and lack of follow-through, I cannot recommend this practice. Update: Office manager is texting me ON A SUNDAY after already giving me a hard time all afternoon Friday about calling a few times on Friday checking to see if they had opened their phone lines. Apparently they are so inconvenienced that they had a few missed calls when I was the one who wasted 3 hours of my day because they never informed me that my appointment was cancelled. They need to be shut down. Response to their response: Proof of how he has no idea what he's talking about in the photos. I didn't call all afternoon after my appointment. I didn't call all day Sunday. He was texting me Friday and Sunday even though he's claiming it was Saturday. He's claiming I called after hours the night before my appointment. I called at 3:47. They close at 4. I mean I hate putting effort into this at this point but it's ridiculous to have your character questioned over something so dumb. I'm not sure why they would think everyone knows how their phone system works. I had no idea they were going to get a bunch of missed calls to cell phones. I was simply calling hoping that their phones had opened up so I could see if my appointment was still on before dragging two kids to the cape. Apparently I'm entitled for wanting to check on that. And yes it's a long review because we have had a terrible experience at their practice and so has everyone I know. They're crazy thinking I would receive any benefit from lying about this. Just beware. Night before my appointment 7/9- Called at 3:47 - they should have been open. Didn't leave a voicemail because it said they were closed but I got a text response and it said to text a message so I did. I called one other time a little while later to see if anyone answered. Day of my appointment 7/10 I did call a bunch of times between 8:30 and 10:15 hoping their phones would be on. I had no idea it went to cell phones. Figured it went to an office phone they wouldn't hear so I just kept calling to check. Called once at 3:22 to see if their message said their hours like Russ was claiming. It did not. When I called today to request records I do notice that they changed it. Sunday 7/12 - my husband called once.

I went in February 2021, it is now October 2021. Dr Maier's office did not submit a…read morepreauthorization for the visit and I am being billed over $100 that should be paid by insurance. I also questioned her license as she did not appear on the Massachusetts medical professional license website. I was given paperwork to prove she trained and was licensed in Colorado. My primary reviewed the expensive test she ordered and was confused that a simple cortisol test was not done. I cancelled my follow up appointment after she prescribed a medication not covered by my insurance. Unfortunately until there is better organization in this office I would recommend exploring other options.

Dr. Maier is one of the only two doctors I currently have on Cape Cod who is outstanding. She has…read moregone out of her way and used her own personal time to help me with my weight gain issues due to taking Gabapentin. She is extremely compassionate and understanding. She actually listens, absorbs the information, and then acts upon it. She is a rarity and a treasure here, and I am blessed to be one of her patients.

Walked in on time, waited, was taken to a room. One hour later still not seen walked out. Had the…read morereception refund my money. Horrible experience Don't go there.