Had a Doctors appointment today. Pleasant Bay Medical was fantastic. Especially with the pandemic…read moregoing on. Had my blood work done a week ago and Dr. Topolewski had all the results. She always reviews all results and how they affect my health and how to bring my numbers back into normal range. Exercise, diet, medicine etc. With so much going on because of Virus, I feel greatly at ease because of everyone at Pleasant Bay Medical. Right there when I have an issue. Thanks Again !!!

Garret in referrals is incompetent, Outer cape is mess, I used to love outer cape but the last few…read moremonths they've dropped the ball. The loss of Dr.Matthew Libby is felt, I don't believe they have one caring soul left in that hell hole. The staff are extremely rude, gossipy and inprofesion

Been going here for a few years, and recently last year or so, the customer service/call…read moreback/follow up is literally non-existent! Quality of care with Doc's, PA's etc is good. But what does that matter when a nurse calls you back regarding test results and I've called back 3X to return that call, even been escalated to "priority" and still no call back at all. In addition, referrals are critical, and when you can't get a call back for that assistance either, it is totally unacceptable. Stay away from this health center, they do not seem to have the infrastructure for follow through and continuing care. Sure they take your appoint for the insurance, but anything after that, they just ignore you, I guess until you have to go back to them, and they can hit your insurance again, and again, and still leave you old in the cold and in pain. I was literally crying in pain on the phone, and the person I spoke with had absolutely no empathy, no concern I needed help, just took yet another message.

Bickford Health Associates have been my health care providers for two decades. I am extremely…read morefortunate to have had their excellent care all this time. The entire team, including the front desk staff, R.N's, Medical Technicians, Nurse Practitioners, Doctors, and everyone-in-between is top notch. Not only are they professional, caring, and thorough, but also they go the extra mile! On a number of occasions a staff member has called me to check that I've had a routine test done on time. My primary care physician, Susan Duenas Vecchione, N.P. initiated a 20 minute call to me from her cell phone at 8:30 at night. I feel inadequate in conveying all they've done for me and my appreciation. My husband and I are moving out of state and will have to find a new resource for healthcare. There will be no replacing Bickford Health Associates. I've experienced THE BEST!!!

Susan Duenas and her staff are amazing and have taken very good care of myself and my husband…read more They are responsive and take extra time to listen and follow through.

I've been to quite a few clinics over the years, and I have to say, this one really stood out. The…read morestaff were very kind and made me feel comfortable right away. Didn't have to sit around waiting forever, which I appreciated. The doctor took the time to listen and explained everything clearly -- no rush, no confusion. You can tell they really care. It's rare to find a place like this these days.

Had a doctors appointment today Pleasant Bay medical is fantastic especially with the pandemic…read moregoing on. had my blood work done a week ago and Dr. Topolewski had all the results. She always reviews all results and how they affect my health and how to bring my numbers back into normal range. Exercise ,diet ,medicine ,Etc . With so much going on because of virus I feel greatly at ease because of everyone at Pleasant Bay. medical right there when I have an issue thanks Again. And Thanks for being right here, in the community. Thanks

Dr. Biliouris is never on time, but if you're looking for a doctor that cares about you then he's…read morethe guy. His office staff is caring and efficient. Best practice I have been to.

My mom has had Dr.Biliouris as her primary care doctor for many years.After my sister passed away 2…read moremonths ago,I have taken over as caregiver for her and have been there with her to her doctors appointments about 5 times now.I find Dr. Biliouris to be a very caring and a compassionate doctor and my mom loves him However,I find the emplyees that he staffs or should I say some of them, are very incompetent for the position they hold with no customer service manners at all.My mom was nauseus for a few days so I called the office trying to get her a prescription for a mild medication to help her stomach settle.The receptionist who answered said she would speak with the doctor and have him call something in..I never heard another word all day about it.I called the pharmacy she uses and bothered them 4 times that day but was told nothing was called or faxed in.I called the doctor's office the next morning only to be told that he didn't want to call anything in because he doesn't know why she is nauseus.Mind you,we were there 5 days prior and she was fine.They know her whole history,know the fact that she is stressed and depressed from losing a 2nd daughter and they also know she has transportation issues because I work full time on week days when they are open.I was upset that they didn't even call me back to tell me this the day it was requested..At the very least, I should have gotten a return call to let me know there would be no prescription and they should have recommended something she could try over the counter . I then requested that the doctor call me As my mom thought,that also never happened after wasting another day trying to make her feel better. I honestly question whether he was even given the message.I called back a 3rd day in the morning to see why I hadn't heard from him and was told he was there til after 5:00PM and didn't have time to call. I only wish I only worked until 5 and could ignore requests for a phone call from a sick patient.I then asked why he didn't call when he returned the following morning.My answer again was, "He doesn't come in until 8:30AM and there were 3 patients waiting for him and he didn't have time..My first thought was well we've been waiting for 4 days to hear something.After getting impatient with the foolish excuses the recepstionist was giving me ,I again told her I wanted to hear from him that day.We had a few more words and her last words to me were "I'm not listening to you yelling on the telephone, she hung up on my ear.At this point,I am apalled at the "lack of customer service" and care that was shown for my 86 year old mom.She put her trust in him and his staff many years ago but, now when she needs them,they don't even have time for a phone call.It is now 5 days later and I still have not heard a word from the doctors office.This is the fine care being given to our senior citizens on Cape Cod.Unfortunately,I'm not sure where the blame lies.I tend to believe that its from the lack of careness in his staff.Something that should be the protocal for being hired at any physicians office.They should be made to attend "Customer Service" classes after being hired and learn the "do's" and "don't" for customer service.Quite naturally, they will have alot of communication with the elderly when employed by a physician..Hanging up on ones ear is inexcusable in my book especially when one puts their trust in you to care for them. I was taught, right or wrong...Customers are always right!....I feel it should be the same way in any public facility.After this incident,I'm truly considering finding her a new primary care doctor for her, one that will be there when needed,one who make calls when needed and one who hires a staff that are trained properly who can handle stressful times "on the job" in a physicians office.Hanging up on ones ear does nothing for a doctor's office reputation.I find it hard to believe that this is the best staff he can find and if its a matter of holding down "the budget", then its time to rethink whats most important and find qualified willing and able experienced people who love their job ,ones who have a personality before he finds his "patient list" depleting! It may be worth the few extra bucks he may have to pay out to find the qualified staff to keep the good reputation up that he's always had!

First, it took over 3 months to even get an appointment. After several of my calls, they finally…read moreprocessed getting the medical records and set up something. I confirmed with insurance and the office before coming that we were in network. AFTER the appointment, I was told they would not submit to insurance and hit me with nearly a $1K bill they had said insurance was supposed to cover. I took my daughter in for her 9 month well visit and vaccines. She had had complications soon after birth and the doctor did not do any evaluation herself at the appointment. My daughter was also cutting SIX teeth and she never checked her mouth. No feedback was given to me, written or oral, about her growth and development, but they did have several intrusive questions about our home and family life, and "offering" government programs. (my husband is a nurse, we earn a good income, and have nothing even close to a criminal history) I felt quite uncomfortable with the whole visit, so we switched to a different pediatrician in the area. Briarpatch charged me a $25 fee PER CHILD for me to PICK UP MY OWN CHILD'S medical records and personally bring it to the other office. Otherwise, they said it would take weeks for the request to be processed.

They were great when we had my husbands health insurance "real insurance" , but when he passed away…read moreand we got on MassHealth, it's been horrible experience since. No care at all for children who are suffering from migraines. Takes weeks to get any where and then a dead halt and bring brushed off to somewhere else because they simply don't care when your on masshealth, Oh and lets not forget the rudeness of the NP that doesn't even acknowledge the parent in the room, talks to the child instead and asks a question like, are you sexual to a 13 year old girl?! yea completely inappropriate. Talk to the parent first would be the first suggestion. My child had the deer in the headlights look! To the admins when making an appointment, don't ask what's your availably instead ask " this is what we have open" and then state the dates and time. So bottom line DONT GO HERE IF YOU HAVE MASSHEALTH!!!!!

I came here for a pre-employment physical, so this was not my regular doctors office. I was…read moredisappointed by the dismissive tone which the secretary and nurse both used with me. I did not feel welcomed, and when the doctor asked me questions, I would further clarify and he would ignore me and act as if I hadn't spoken. The only reason I gave this place 2 stars was because I was in and out in under a half an hour, which is rare for a physical. I will find another doctors office in the future.

I have been using this Medical center and Doctor for four years. I am very pleased with all aspects…read moreof this medical center. All the employees are very friendly and helpful. The Doctor is terrific and very thorough.