I highly recommend Jason Black at Rentals America. Throughout our experience, Jason was…read moreprofessional, knowledgeable, and genuinely helpful. He consistently returned our phone calls promptly, kept us informed every step of the way, and was always friendly and courteous. What stood out most was his dedication to excellent customer service. Jason was responsive, reliable, and made the entire process smooth and stress-free. It's rare to find someone who combines professionalism with such a personable approach. If you're looking for a property manager who is attentive, communicative, and truly cares about his clients, I would not hesitate to recommend Jason Black. He exceeded our expectations, and we are very grateful for all of his assistance. Jason is a true asset to Rentals America and a great example of outstanding customer service. Thank you, Mi'chelle LeMay and Matthew Shusta :)

I've been working with Kim McGill at Rentals America for several years, and she has been absolutely…read moreoutstanding. Kim always communicates quickly and clearly about any potential repairs, tenant concerns, or HOA notifications, which gives me tremendous peace of mind as a landlord. She also performs a thorough six-month check of my rental property to ensure it's being well cared for, and she always keeps me informed of anything I need to know. Kim is professional, organized, and incredibly conscientious. I truly appreciate the level of care and attention she gives to managing my property. If you're looking for someone you can trust with your rental home, I highly recommend Kim McGill. She's fantastic.

Excellent service. Answered the phone right away. Super knowledgeable and helpful. Highly recommend.read more

ever time we have an issue with clogged plumbing and rat issue they never get back to you unless…read moreyou send several maintenance request. the issue never gets fixed they just put a band aid on thing. they say pest control is the tenants problem. they don't update or fix things horrible service

Moved us out every 2 years to sell, would not renew leases. Took 800.00 out of our deposit when we…read morechanged companies, to clean carpets and touch up paint! Where in earth is that 800.00! We sunk so much much money into moving every 2 years that we could not afford to do anything else! Do not rent from them they only care about the home owners / investors but could care less about renters! Run away.

Don't waste your time this company blows! So rude and so unprofessional. We've been renting from…read morethem for two months and can't wait for our lease ro be up. We've had nothing but problems with this company supper nice at first until you sign the lease! Most current issue is the AC it's been two days now since this AC has been out and they have been so rude and mean to us. I ask what's my options for me and my two babies if the AC doesn't get fixes today and will tells me your going to have to tough it out nothing I can do about it. These people are a joke even time will was supposed to show up he was 1-2 hours late and always smells like beer. I can't wait untill this lease to be over so much more I could go on about !

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Paid for work not done or done very poorly Charges were…read moreextremely high for poor quality work Did not manage our property well. Did not check up on how poorly tenant was keeping property

Charlie is a great guy. He is the one you need to talk to if you need to rent or purchase! Keep up…read morethe great work Charlie!

I left two messages and never received a response…read more I went elsewhere and received the service I needed. It was a waste of my time. I star one too many.

We recently bought a property from this group! Ugh what a nightmare! No disclosures...wonder…read morewhy? They are trailer "flippers"..... wether they did the work inside themselves or not does not matter it's their name....they washed all of their remodeling scrap down the tubs, sinks etc...clogging up the main drain and leaving unusable . Less than a week of occupying We needed to have the plumbing cut out and replaced and empty out their junk! ( see pic) .... trailer hitches were to be cut and removed....they are cut but still here! Just buried! They fixed some of the sub floor but left other areas that needed to be addressed soft and un-repaired ! We were told roof was 3 years old..It was repaired and leaks terribly! The sink and shower drain were rerouted under the trailer without a vent... both gurgle when the other is in use ! The AC was installed a year ago without enough FREON, and the duct work under the trailer ripped and torn ... again resulting in costly repair . They refused to let the AC run fius to cool down.... now we know why! It never would've cooled down ! So remember: ASK Otero FOR DISCLOSURES or better advice look elsewhere !!

Well, what can I say about the managers of our former property, Otero Realty Group? Only this; My…read morewife and I recently received a notice that Otero will be retaining our deposit, (of $1,100.00), as well as charging us $41.68 in damages.The Charges where as follows:$400 Yard clean up and maintenance. No maintenance on the yard was ever performed before we moved in (as a matter of fact, we tore down yards of overgrown savanna grass and trimmed overgrown trees and bushes). Repainting $350. We repainted 98% of the house due to dirt smears and lack luster painting to begin with. Even basic painting wasn't done before we moved in. Carpet cleaning $285, we cleaned the carpets before moving out and the carpet was Berber, not used since the early 90's. Rent ready cleaning (which we already did) $250. Install closet doors $75 (which where damaged and we replaced at a cost of over $150). Not to mention that there's a lack of attention to a renters need. We had a garbage disposal issue. I replaced and installed it myself. It took them over three months to reimburse us. I installed fans in every room as well as landscape lighting, a tile back splash over the kitchen sink, installed outdoor speakers, fully wired, on the patio, Upgraded the alarm system myself, and semi floored the attic over the garage. All these UPGRADES still cost us our deposit plus more. I should also mention that we were featured as "Ideal Renters" on the Otero website. Granted, we've been late on rent a few months over the course of years, but still loyal renters. Before we moved out, my wife and I lost her Mother and Father to cancer (within a span of 18 months).When that hardship was communicated, we got a generic reprieve. They could coldly care less. Don't trust this company. No matter how much you improve the property or be "Ideal Renters", they will just take your money and over charge you upon exit. In short: no customer care, no actual "property management", and no concern outside of the monthly check.

Brandon Boxrud at Apartment Hunters managed my rental townhouse in Chandler for more than 10 years…read morewhile I lived out of state. It can be frustrating and worrisome to be a property owner when you aren't anywhere nearby, but I had total trust in Brandon to take care of things. He led a few renovation projects for me and was always able to get good tenants in quickly. When it came time for me to sell the place recently, I turned to Brandon, who is also a real estate agent. He again managed some reno projects to freshen up the place for sale -- all without me having to come to AZ. The townhouse sold within a week of it going on the market at a very good price, better than I'd hoped. I had to pay a commission for Brandon's services as a real estate agent and an additional commission to Apartment Hunters, since he was working in that capacity. It was a little pricey but I felt it was well worth it for me to have peace of mind and not have to worry about doing any of the prep work myself. I'd recommend Brandon to anyone in the Phoenix/East Valley area needing property management services or real estate services.

This company managed a rental house in North Phoenix in Middle Vista, the rental house has had…read morenumberous compliants, they refused to listen to HOA fines, and compliants. Never notified the owner, Tenants moved out and left a pile of trash that has been sitting in front of the house now since Thursday. It is leaking chemicals, spoiled food and now maggots. The house is totally destroyed by this tenant who the police has been called 8 times on for various violations. This home owner, sadly, is in for a serious shock at the amount of money it is going to cost to totally renovate this home that is less than 1 1/2 years old. Sadly, I feel they absolutely did not screen these past tenants who by all accounts it was a drug house. Neighbors have tried to contact this company and they won't even acknowledge our concerns.

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

Have a couple income properties. A.J has been managing them and…read more able to secure tenants and will address all concerns in a timely matter. Fees are reasonable and service is good.

Upon moving in we experienced a few issues and the owner of the rental property took his time with…read moregetting the issues fixed. We are talking months from major to minor fixes and yes keep your text messages and emails as proof always. Every issue that arises, you are the " technician" your job is to solve the issue. Not actually rent the property and pay on time. Why does it take weeks to send out a technician to fix anything? Yes, we had scorpions in the beginning when we first moved in we mentioned it and all they said, was " tenant is responsible for pest control. " Terri Young has her days, some days she is nice and pleasant other days she is a bit dismissive. She does try to resolve the issues, but whoever is over the maintenance line is going to frustrate you. Again expect to be the handyman or technician. They ask for you to be the technician/handyman so you can try and figure out the issues of the maintenance request. Versus just sending out a "licensed " technician in the first place. Not sure how this place received 4 star or higher when issues arise and they throw the issues back on the owner either not responsive or taking forever to respond. Only rent from this property management company if you have not found any rental properties at a cheaper price. Nightmare on Stratton Street coming to a neighborhood near you.