Horrible experience. The clowns behind the gun counter are clueless. Some of the worst customer…read moreservice ever. When I spoke to a front end cashier, she said she wasn't surprised at my comments/ concerns. I don't k ow how this business is still around. I've been in numerous locations. Their service, supply, and customer service simply sucks. I'll never go back.

Nice large store, but selection of some basics is very limited. Also they may carry only few of…read moresome items. I always walk away either empty handed or with not enough. It seems like they are afraid that they will sell too much. Typical problem for big businesses run by corporate office.

place is great !! Found hard to find parts for my propane hook up…read more Great Place and always willing to help !!!

Lovely customer service and amazing products! They always make me feel welcomed and remember us,…read moreand they always Are so nice to my son

We rented e bikes to ride on the ski hill. They had just got their ebike in and had to put them…read moretogether for us. Happy to do it. Even put together an extra one for me so I had two choices of bikes. They let us do a have day instead of a whole day . They let us keep a change of clothes there. They we so helpful and friendly. We will definitely do that again. So much fun and they made it easy. Since we were able to do a half day it was cheaper then the other place we checked.

Der Sportsmann is always one of our first stops in Leavenworth, because my wife continually loses…read moreher gloves, and we end up buying a new pair here immediately upon arrival! What was once a minor inconvenience has now become both an in-joke and a holiday tradition! The apparel and accessories here are all high quality, stylish, and reasonably priced. Everything from coats, shirts, pants, thermals, boots (snow & hiking), hats and everything else you would need to bundle up in the snow can be found here. Additionally, all manner of sporting goods, from knives to canteens, survival goods, fishing gear (rods, tackle, etc), skis, snowboards, sleds (great for that awesome sledding hill in Front Street Park!) are available here as well, making Der Sportsmann your one-stop shop for all outdoor odysseys and endeavors in the Leavenworth area!

Absolute worst customer service ever. Front manager was rude and mouthy. amd according to customer…read moreservice we called at the corporate office he lied to us as well. We will never buy another thing from that store. Looks like ranch and home and cabelas are getting all our fishing and hunting business

I would rate these guys zero stars if I could. I will never buy anything from them again. The…read morecustomer service is a joke...don't take my word for it, go ahead and try to call them right now...see if you can get anyone on the phone. HA!

I was in your East Wenatchee Store, when I was standing at the gun counter. I was waiting my turn,…read morewhen a redheaded employee with a beard took a gun from the case went to the computer to check inventory. While he was at the computer he pointed the firearm to his right. He pointed the firearm at me and the customers that who he was helping. I commented that he had just flagged me with a firearm. He shrugged his shoulders and kept on walking. He didn't apologize or say anything. It was the most disrespected i have ever felt in the store. Anyone that is handling firearms, with a trigger lock or not, should know the universal firearm rules. 1. Treat all firearms as loaded and always point in a safe direction. 2. Never point a firearm at anything you don't want to destroy or pay for. 3. Keep your finger indexed until you have sights on target and you have made the decision to fire. 4. Know your backstop and what lies beyond it. Your employee violated universal rules 1,2, 4. I don't know the condition of the firearm. I know that I was looking at the muzzle and that he was pointing toward the other customers and toward the corner of the store. This event occurred at approximately 1315 hours. You can review the camera footage and see what I am talking about. I also spoke to the fishing manager about the incident. I was very upset at the lack of respect. A simple sorry would have sufficed. I have Hunter Education Students that are better at muzzle control then this associate. I recommend he be fired for violating the firearm rules. If he has done it once, I am sure he has done it multiple times. I am not going to let this rest. This is not the way people need to be treated.

Staff in firearms is, at best, mediocre!! Not very knowledgeable! I only buy if I can't find it…read moreelsewhere. Very little ammo selection in store. You have to order ammo many times

Went in there today to pick up my gun range membership and that shop is awesome. Definitely going…read moreto let my fishing friends know about this little gem. Lots of product and a super friendly golden retriever!!

I purchased an inexpensive ($27) pool cue package about two weeks ago and have only played 5-6…read moregames with it. The upper portion of the cue established a rattle of some sort. Each time I hit the cue ball it was thought there was a split in the wood or something was loose, obviously a defect. I went in today to the Moses Lake store to exchange it, possibly upgrade it. I talked to the polite counter person who said they would need to call a manager to the front. While waiting I went back to see if there was another one like mine. There was not so I decided to upgrade to a significantly higher quality set, $90. I got to the counter to finish the return and new transaction only to be informed by the manager on duty they do not take returns on pool cues because they are like baseball bats, an "impact" piece of equipment, store policy. Their return policy on their website clearly states no returns on bats and to refer to the "in-store policy" which there was a link to. That policy further defined non-returnable items, nowhere mentioning pool cues. I explained that I was about to purchase something of far greater value with a higher profit margin, to which the manager said "I would get in trouble if I allow this return." I asked for the next level of management's phone number, to which he provided me their corporate customer service number. I then asked for the actual store manager's name because I want to speak with someone locally to resolve this issue, which I got but they are not in today. In the past three years I have spent about $1,000 on merchandise in this store. Seems a shame to lose a customer over an unpublished return policy and $5.00 profit when I was ready to spend far more than that. I'll let you know how it goes.

Prices might be good but the customer service sucks. You can be in the store for over 10 minutes…read moreand not have a single employee ask if you need help or even greet you. If your purchase requires someone to retrieve something from the back, like a pair of shoes, forget it. It's not gonna happen.

Staff here is fantastic! Came in during the Farmers Market and saw their sale for hiking boots and…read moreLOVED the prices on their clearance! Selection was excellent too! Hubby found shorts he loved, which was perfect as the sun and heat was coming out and he hadn't packed any for our Parents/Family Weekend at CWU. They have a great seasonal & recreation selection of a shop similar to a small REI in downtown Ellensburg. Highly recommend!

Ben was just amazing!! He was SO patient, kind and knowledgeable and really took his time helping…read moremyself and my partner find affordable used ski gear. With customer service like this we will definitely be back!! Thank you Ben.

Great selection, fair prices, great people! Went twice in one day, ended up buying two pair of…read moreshoes and some other stuff. Layne is the best, and Hallie (spelling) is a top notch manager. Shop local!!

Excellent service…read more The owner followed up on my experience via email. I can tell that if there had been something wrong he would have made it right. It was such a pleasing experience I'll go out of my way to order my next pair through here rather than Amazon.