Our pool maintainer suddenly moved out of state, which was devastating because he was reliable,…read moreconsistently provided us with great service, communicated service updates (with pictures) after every visit, and monitored, serviced and replaced support equipment, as required....basically a one-stop -shop.....PLUS he was a SUPER nice guy!! I was not looking forward to trying out "new guys". In my experience, there's a lot of "popular" trade service providers who will talk a great game but after you sign up, certain services cost extra $$ on top of regular fee, the quality of service is inconsistent and communication with "decision makers" is awful. Yelp is my go-to to find great restaurants and service providers. 360 Pools sparked my interest because even though there were only 2 reviews, both were 5 stars and the customer commentary reflected the sentiments I was looking for in a provider. When I called 360 Pools, Vincent answered right away. He was polite, courteous and professional. He understood the situation (2 weeks no pool cleaning) and told me he would call Daniel (his partner) to see if someone could come that same day. Daniel came to our house that same day, after his work day had ended. He spoke with me and my husband, evaluated pool and equipment, then gave us a very affordable quote (on par with my previous maintainer). Daniel, then offered to clean pool immediately! My husband told him he didn't have to because it was getting late, in case he had a family to get home to. Daniel insisted on staying, cleaning up all the debris, checking chemical/salt levels, cleaning, basket, filters, and troubleshooting creepy crawler. He left us with a perfectly pristine pool! As prior military we have very high expectations of work standards. In our minds, it is a waste of money to pay for subpar service because you end up picking up the slack, left by the "provider". So, when someone comes along and EXCEEDS our expectations and standards, we are loyal fans! The one caveat I have, which may not bother some people, is their invoicing process. Customers will receive their monthly invoice PRIOR to services being rendered. I understand a "deposit" or a percentage of the total sum is sometimes required for large construction or landscaping jobs but to ask me to pay the whole bill before any work is done is a completely foreign concept to me and I am not a fan. I firmly believe that no matter the size or type of company, recurring services should only be invoiced after the completion of task or service, allowing the consumer to provide positive feedback or to communicate to the business that expectations have not been met. Payments being remitted after work has been completed encourages businesses to consistently maintain customer service expectations. I voiced my opinion to Vincent and he took it under advisement, so perhaps this process might change. All that being said, we are very happy so far! We can now sit back and enjoy our pool because the people taking care of our property are doing it BETTER than we would.

Vicente and Dan are really great. Professional, on time, reasonable priced. Helped re plumb , and…read morefix two major leaks.

I had a really good experience! They were able to fix my pool leak quickly in their visit. Both JC…read moreand Camilo were very nice and a pleasure to work with. So grateful. Thank you guys!

I requested a quote for a pool rebuild and have continued with the monthly service. Everything…read morehas gone great thus far compared to my last service.

Fernando really came to the rescue. We had been working on removing silt from the pool for a week…read moreafter the recent flooding. Once he contacted me he came the next morning as promised. Really a very nice person and did exactly what he said. Our pool is now as his company name: cleand and clear!. Highly recommend this company.

From the owner: With over 10 years of experience we are specialize in pool and spa maintenance cleaning and…read morerepairs. Commercial and residential pool cleaning and repairs. Call today mention yelp for a free estimate!

This guy is horrible. If you want your pool messed up hire this guy. His service has cost me two…read morebad airbnb reviews. When you text him he just blows it off.

Franco knows his trade well showed up on time and got me then information I needed to get my pool…read morefixed.

Horrible experience. Felipe is just too new to working with clients and doesn't know how to…read morecommunicate properly. From the beginning I told him we had only PayPal or Venmo to make the payment for the cleaning that he did on Wednesday and I just can't seem to understand even today if the kid CAN'T read. He behaved like the pool cleaning wasn't going to be paid and started texting uncontrollably to pay him, that I wasn't being fair etc (I'm attaching screenshots) when I told him from the beginning that we didn't have cash, cards or checks and needed to pay via one of the methods used and he just kept sending the payment link which doesn't have the option of paying with PayPal or Venmo so I decided to wait until our cards arrived in the mail on Friday (today) to go ahead and proceed with both of the quotes he gave us which was $580 for fixing the motor of the pool and $75 for the pool cleaning. He still decided to behave as if though we need to request someone cleans the pool for free and were never going to pay him. They are prompt in answering and he accommodated for his employee to come out on Wednesday and treated the pool for a bit of algae that had accumulated due to the motor being damaged but the way he handles business is unfortunately not good. We were going to hire his company for our monthly plus the fixing of the motor and he completely ruined that because of the way he behaved. Muy irrespetuoso y desesperado, los negocios se hacen con calma, no tratando a la gente como tráfalas.

Knowledgeable technician. Seemed to have a good grasp on what is needed to bring my new pool up…read moreproperly.

Had a pool pump that needed replacing and was on a tight schedule. Lissy handled all my problems…read moreand had a new pool pump installed by the weekend. The technician was neat and well trained. My new pump is up and running perfectly. I highly recommend Pool Pump Services and will use them again in the future.

I just had a great experience with Pool Depot Services. I had an issue with my heater and…read moretemperature sensor. They scheduled a tech right away, and the visit was on-time, quick and super professional. They were very honest and did their best to solve my problem with the lowest cost possible. I would definitely recommend them.

Even though I had been paying on time for service, they let my pool become green three times. The…read morefirst time he said he was away, and someone was supposed to be covering for him. The second time he blamed it on rain. The third time,he said, he'd been in an accident but never responded to texts after that even after saying he would come to take care of the pool. It cost me $300 to have another company clean up the mess

Quick and responsive, good follow up with pictures before and after. Timely billing. Would…read morerecommend.