I know the struggle that Tiffany is going through. She told me. That is why I drove her back home…read moreafter she was complete so that she didn't have to spend money on an Uber. If you look at my review and actually read it, I don't say anything bad about her. My review is based on your lack of communication. If you look at that timeframe on the photo, that says "8-10", do you see the date? It says 1 June. At no time did you or your agent, clarify the time for 8 June which was the only day I requested your service. ** you are the one who quoted me $150 for my 2 bath, kitchen request. If you look at the picture, it says "pet friendly" products and in the details section it states "pet friendly home". Nowhere in your communication does it say $35 pet fee. How are now coming back to act like a victim? Again this yet another example of your lack of attention to detail. Stop trying to blame me for your lack of understanding. I was clear.

I communicated with Amanda. I needed a clean out for a move…read moreand she accommodated me. I had 1000 sq ft & was quoted $200. After she got there, she texted me, "normally this would cost $250 plus a $35 pet fee, but we'll do it for $200." Ok... no mention of "pet fee" previously, & I'm not sure why they said that after giving me the quote. Anyway, I was at the place the night before the clean & told her I didn't have enough room in my car to get the rest of the food out of the freezer. I TOLD HER TO LEAVE THE FOOD IN THE FREEZER & I WOULD PICK IT UP THE NEXT DAY WHEN I CAME TO INSPECT THE CLEAN & PAY HER. When I got there, all my food was gone! They threw it out! DID NOT FOLLOW MY INSTRUCTIONS. I was very mad, that was a lot of money in food! Then, she told me that while the 2 of them were cleaning, she left the KEY in the front door, which was open while they were taking trash out. She said a young black man wandered into the house, said he wanted to look around, & she let him! After he left, the key was missing & she couldn't find it anywhere! I told her how foolish it was to let a strange man come in, he could've hurt them, and he stole the key, which meant the locks would need to be changed! Luckily for me the owner was too cheap to change the locks so I wasn't charged for that; had I been, I would've had to deduct it from her fee. They did a good job, but had to come back because they hadn't swept off the patios or cleaned some paper that was stuck to the floor. They definitely need to step up their security & follow directions better, but I gave them 4 stars cuz they worked their asses off & the place was spotless afterward. In response to THEIR response, THERE WAS NO CAT FECES ANYWHERE IN THE HOUSE. Some litter on the floor, BUT NO FECES ANYWHERE. I don't appreciate that remark!

I found The Cleaning Maids through a Yelp Service Request & they got back quite promptly! I was…read moretexting with a live person which is what made me eventually decide to go with them over the other services that reached out. I want to address the -1 star immediately, this is due to price alone. In Miami, I booked a Move-out Clean and it was $315 - they were amazing and the home was about 1,700 SqFt (3 BR 2.5 Bth) - Move Outs cleans are ROUGH for sure. Here I booked a Move-in Clean, mostly for construction clean up and it was $370 for a 1,017 SqFt (2 BR 2 Bth) IMO the work was way lighter and I was quite shocked but they did do a great job. Some of the cleaners left steaks on the bathroom floors which easily show footprints but other than that I think the house looks amazing, I am still just getting over the sticker shock I guess.- I do apologize for the -1 star but I can't seem to get over the huge price difference for the home size and work required. The Cleaning Maids were Phenomenal - clear, concise communication, got in and out - sent me photos, and payment was a breeze - I would definitely use them again however, I think I would be shopping around first - again this is solely due to the pricing of services but maybe this is a higher-priced area...for cleaning..... I'm not sure so I can't say for certain.

Daniel and his team are absolutely amazing. From the timely reply on an initial quote and first…read morecleaning-nothing but a wonderful experience. Super professional and they do an amazing job- they are the cleaning service to work with in Pensacola!

We have used The Maids of Pensacola for over a year now and we Love Maria & her Teams…read more They come and clean our house on the same day each week and we have the same Team Leader who we love. The Maids do such a fantastic quality job of cleaning so that our house just Sparkles! I am so Happy with them after trying many different cleaners since we moved to Gulf Breeze in 2017 bedsore The Maids came here. Highly recommended! Thank you.

Caila, Mya, and Alba were awesome! so sweet, polite, thorough and thoughtful. They asked questions…read moreon their first visit to make sure that we were happy with the work. they were very fast and I highly recommend.

The cleaning crew is always different so our actual cleanings were a bit inconsistent. After a only…read morea few months we had dirty dishes, crumbs under the sofas, and a picture left hanging by one nail on the wall after the cleaner(s) left. We got the general feeling that the owner was not happy to have us as a customer whenever these inconsistencies were brought to her attention. One of the other customer invoices was sent to me, she had monthly billing, yet they wanted me to pay weekly even after requesting monthly billing. Often times I would hear "we have a staff shortage" or receive emails saying they couldn't clean on specific days because traffic was so bad on the beach that their cleaner's vehicles would overheat. It just seems like a poorly run business. No one is doing audit checks on the cleanings. We are happily now using other cleaners!

Amazing service and very responsive staff. Summers Cleaning was able to clean my house within a…read moreday's notice before I moved in. They were very very thorough and and paid a lot of attention to detail. I would definitely recommend using this service!

I needed a deep clean, having been in our house for five years with only regular maintenance. I was…read moregiven a fair quote after a walk-through, and was shown paperwork that this company is licensed and insured. I also decided to get my carpets cleaned for an additional reasonable fee. I had no worries leaving our home in her care for hours. She had agreed to use only pet-friendly chemicals and just seemed very professional and trustworthy. When she was going to be delayed, she got in touch immediately. Very pleasant person. After she was done our whole house looked and felt fantastic. I'm definitely going to hire this company again when I need a deep clean -- worth every penny.

We bought a house in Jay FL, met Julia there to explain what we wanted done, paid her $400 for a…read moredeep clean. I regret hiring her. We couldn't have been more disappointed. We've spent hours going back and re-cleaning what she missed, and we're still not done. Some easy obvious stuff, my fiancee said repeatedly I can't believe she missed this. Julia seems honest and nice, I think her intentions were good, so the only explanation I can come up with is that she's not competent to do an unsupervised deep clean.