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Otter Energy

1.0 (1 review)
Closed • 9:00 am - 5:00 pm

Services - Otter Energy

Solar system installation

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2 years ago

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Solar by CIR - Lancaster, NY

Solar by CIR

(10 reviews)

CIR Electrical is synonymous with quality, dedication, and hard work. I've had the pleasure of…read morebeing their storage provider for over a decade now, and it's easy to state that they have a stellar team. CIR is so adaptable- they do schools, large facilities, hospitals, you name it, they've mastered it. Tom and Greg really run a fantastic company there- they should be very proud. There aren't enough stars to express how valuable Paolo, Jordan, Janice, Craig, Gene, and the rest of the CIR Electrical team are! I highly recommend them!

It's been almost a year since my solar install. Some things have been good and one thing really…read moregrinds my gears. The quoting portion was fast. They use REC panels which are the best panels for the dollar. (Best value vs expensive/cheap). They're like buying and expensive panel for a moderate price. Longevity/durability and the fact they meet or exceed their production stays. Installation was fast but then the hoops for connection were not. I got to use my panels 2-3 months after install. The city blamed CIR and CIR blamed the city. Either way I missed out on some nice production months. The bad: I didn't check the inverters used on each panel. I had 425 panels but inverters that capped at under 400. This means my solar panel flattens out instead of being a bell curve and I lose about 2-4kwh a day of production. I didn't catch this until reviewing the final paper work because I ASSUMED they would give me an inverter appropriate for the panels. Prior to this discovery I would have given them high marks and the benefit of the doubt with the city/electrical/utility/ whatever fiasco. However, that's capping not only adds up, but my panels were more expensive than they needed or should have been, which makes it a rip off in my book. So, research not only your panels, but make sure the inverter is appropriate to your panel size. They're the experts and should have done this. They had no remorse or care when I called about this and clearly wanted me to just shit up and go away. So, I did and here's my review. It's unfortunate because I thought they did everything else well, but the lack of care at the end, ownership of a clear mistake, and frankly overcharging for what my final project was has me reducing them all the way to one star.

Otter Energy - solarinstallation - Updated June 2026

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