I have used Otterbox ever since the 1st model came available for iPhone. I recall one commercial that showed a large truck running over the iPhone in the case & the iPhone was unharmed. That's what sold me. My phone is my pacifier (unhealthy, I know) and carry it on me mostly all the time, I drop my phone often enough to know I NEED the Otterbox Defender on at all times. I have tried to use other cases and have had broken screens twice. I've just learned my lesson over the years that it is imperative I keep an otter box on at all times I had a horrible experience online with otter box. Made a dedicated trip to come to the store and my experience was wonderful. Thank you Otter Box for keeping it real and having a retail store. Customer 4 Life. read more

If I could give a zero rating, I would. Have been coming to this store for several years. They have always had a hard time finding one of our accounts and we have given the info several times. We always get it worked out but never seems easy. Today, we went in to buy a new case and replace the screen protector. The employee asked our name. It was given. She couldn't find the name in the system. The employee continued looking under different names and asked several times for different spellings like maybe it was entered incorrectly. She was trying hard to find our name. The employee seemed to be getting upset about not finding it. We assured her we have bought several things and frequently replace screen protector. Employee continued to ask for spellings of our name and getting a bit upset. The other employee at the counter suggested we just start new and then asked if it was a new phone. It was. That maybe changed things. At that time , the first employee seemed to lose control a bit of her emotions, shaking and getting really upset. We had already moved on with the second employee to re-enter the name and info. Not sure why the first employee got so upset and then left to the back room. None of us " complained" or was mad just was giving the info the first employee was asking for. After purchase was made for the case and new screen protector another male employee , possible manager maybe , came out and started helping . There was a man at the register he was helping and that man asked how his day was. The male employee , right in front of us, stated that he had to leave lunch and talk to an employee in back and that some people just like to complain and do a lot of complaining about things. I turned to look at him, knowing full well he was talking about us and our experience. I am appalled at the utter rude behavior on his part. There was not one complaint from us.... we were justified in doing so but we NEVER ONCE complained or got mad. We gave the info to be re-entered into the system and went about our business and spent another 97.00. I cannot believe the treatment we received and why the first employee would say we complained or did anything wrong at all. We gave her names and spellings and she couldn't find it. Is it frustrating for us... yes. But never once a complaint or raised voices or anger. This employee clearly has the problem not us and I am so disappointed in how it was handled. I'd really like an explanation from the male employee or if the 2nd female employee ( who was helpful) that was at the counter and watched and heard all of this today could explain why this went this way. I cannot prove the male employee was talking about us but considering he mentioned" talking to one of his employees and coming out right after and then complaining about "people complaining" is VERY coincidental. I think it would have been much more beneficial for him to come ask us about the transaction. Would have been much more responsible and respectful. So sad yo not be able to support this local business or recommend them again. read more

Great customer service!! I walked in on a Sunday late afternoon and the young lady went right to work helping us. Update! My screen saver I purchased 6 days ago for $49.00 already has two shattered sides. Wow!! Not what I was expecting. Hopefully some kind of warranty. I will call them when they open today. read more

Went to Otter to find a backup battery for my iPhone 13. The staff were amazing! I had dropped my phone a year ago & they warrantied the case for no charge & made a great recommendation for a battery charger. I'm so happy I went! I feel like I have a brand new phone!! Thx! read more

They used to be really customer friendly, helping customers out that needed the help, fulfilling warranties in the shop, now they just want money. They will only do a replacement if you purchase the case at the shop. It would be great if they focused on customer service instead of nickel and dimes. I stopped purchasing their case cause of this. read more

Not the store, but Otterbox the company, are the absolute worst company I've ever had to try deal after their product so completely FAILED. Broken box, broken glass screen, and destroyed phone screen. And then they wanted to charge me for shipping a new proof duct that clearly did no out work as advertised. Garbage company. read more

Their store hours are silly for a retail shop. Closing at 6 is absurd for retail. I got their 2 minutes after closing and watched 3 other people try to get in. read more

This correspondence is to relay my utter frustration and disappointment with OTTERBOX. I am a 34-year client with T-mobile. I purchase all of my cellular service and equipment through them for both home and business, trusting the line of equipment and accessories they carry. I used to think Otterbox was the premium in phone case protection until recently. I purchased an Otterbox upon recommendation from my T-Mobile representative, used the case for approximately two months, and noticed during that time the corner at the edge of the phone's camera was stretching and starting dismemberment around the right edge. I contacted T-Mobile and they informed me to get in contact with Otterbox. I spoke with a representative at Otterbox who informed me that Otterbox would replace the defective item with one of higher quality, and all I needed to do was pay shipping. A few weeks passed and I had heard nothing from them. I called to find out that Otterbox had no intention of sending a better replacement, in fact, they would be sending the same defective model. This is not what I would consider as good customer service practices, but an all-out attempt to swindle me into buying a more expensive item while paying for the shipment of that item. This is blatantly, indicative of nothing less than a bait-and-switch maneuver to extort buyers. I expect all charges to my credit card to be canceled and all amounts credited back to my card immediately. I will further make strong recommendations that my carrier not suggest the purchase of your defective gear, and not open their market base to Otterbox's vague and ambiguous warranty policies. read more

Otter Shop - The corner of the case stretches over time. handling the case in normal uses, like removing it from your pocket, causes dismemberment. - Mobile Phone Accessories Near Me - Fort Collins, Colorado