I live in the area and was desperate for an eyebrow wax before traveling, so I found the nearest salon with good ratings and online booking with same-day appointments available. Strike 1: I booked with Vann but when I showed up they were just like, "Oh, Eric's going to do it." I thought, "Okay, I only read Vann's profile online, so I have no clue about Eric's background and here he is about to wax my face." I didn't say anything but was trying to subtly understand his expertise. The other owner (Rob) chimed in like, "Oh, Eric's great at everything." Strike 2: The wax was way too hot and I had to wait like 10 mins for it to cool down. If this is something by yall do, why is overheated wax a thing?? Strike 3: Eric's technique was slow, "off" and definitely seemed amateur. He was also asking me too many questions for feedback along the way. I'm thinking, "Sir, you're supposed to be the expert here..." Strike 4: He was "done" and was ready to send me on my way without cleaning up the top of my brows. Like who does that?!? In 20+ years I've never had a brow waxing where the tech didn't automatically clean around the top. I CLEARLY grow a lot of strays all around there. I shouldn't have had to ask him to finish the job. He was like "Oh, I should do that?" Bruh...YES!! I can say that the staff I encountered were kind and I appreciated the easy online booking--the only reason why this is a 2 vs a 1. If you're going to advertise "brow shaping" and charge $27 for a basic job, at least hire someone who can dedicate themselves to doing it well--don't just have unsuspecting clients get a random job by a hair stylist. I guess it was partly my bad for taking a chance on a random place I found in Yelp. I was hopeful that this would become my regular neighborhood brow spot. Not at all! read more

I got my hair done here for an event because work had been stressful and I wanted one thing off my plate. Unfortunately, the experience was really upsetting. The stylist barely spoke to me throughout the appointment, and it honestly felt like she had no idea what she was doing. She even put a hair piece in my hair without asking me first, which added an extra cost I never agreed to. When I expressed concerns about how my hair looked, I felt completely dismissed or that what I was asking for wasn't possible. (A basic half up half down) When I got home, even my friends were shocked by how bad it looked, and I ended up having to redo everything myself before my event. I also emailed the salon afterward to address my concerns and never received a response, which was even more disappointing. read more

I left with an awful color, ugly invisible highlights, and an unbelievably ugly haircut. Would not recommend her to anyone.

I highly recommend this beautiful salon! Vann is attentive, detailed and fabulous! He actively listens and follows through on all the little details - I am so happy I found this salon! Robert is welcoming and super helpful and the music selection is fantastic! read more

I really like this salon. First and foremost they are friendly every time I came in. The crew know their craft. Everytime I came in with ideas of what I want, they suggest other wise out of professionalism because they believe this would make me look better and I appreciate it. It's also a convenient location in the neighborhood for me to walk to. Speaking of the neighborhood. Expect a higher price point. But then again nowadays even Chinatown is charging an arm and a leg. I once waited over 8hrs to have my hair cut, bleached and colored. Way too long. read more

We are big Ou Salon fans! My wife and 2 year old and mother-in-law all get their hair cut at this gem in Fairmount. After my family's glowing reviews and seeing their hair after haircuts, I was sold. I also had about 5 consecutive BAD haircuts in a row from other spots around the area. I had almost given up. So happy I did not, because I recently had the pleasure of getting my haircut with Vann and was extremely pleased. He is really an artist at his craft. The whole place felt warm and cozy and they took the COVID measures seriously. All in all, I would give it an A+ experience and will absolutely return and recommend it. Thanks, read more

I'm in love with my haircut! After a lot of DIY bleaching and dyeing, my hair desperately needed a trim, and I'm so glad I decided on this salon. The atmosphere is chill and intimate, the owners are friendly and fun to chat with, AND they give great service. Overall, I'm very satisfied with how my hair came out, and would definitely come back here again. 100% recommend!! read more

Ou Salon - trimmed ends and layered haircut - Hair Salons Near Me - Philadelphia, Pennsylvania

Ou salon is fantastic. I am very particular about my hair because my blond easily turns yellow, orange, brassy. Vann was my stylist and he knew how to troubleshoot all of my hair issues. Hands of an Angel read more

Ou Salon - Hair color - Hair Salons Near Me - Philadelphia, Pennsylvania

It was my second haircut with the owner . He talked over me the entire time . I didn't like my haircut and he said if you don't like it come back and we'll adjust it . When I called the next day he wanted to charge me to change it . I have no problem going elsewhere and laying 2x as much for a haircut I like Z he just lost a customer and I live in walking distance so I won't be recommending them to anybody! Awful experience and now I'm going to NY to get a haircut . read more

Very disappointed and honestly appalled that anyone would let me leave a salon looking like this. I had to completely redo my hair for an out of town wedding. Nice staff, but I asked for "loose curls" and it did not turn out as I expected. Will not be going back. read more

Ou Salon - Hair Salons Near Me - Philadelphia, Pennsylvania

I got a beautiful haircut done here by Amanda, she was lovely and I walked out feeling beautiful

Nicole is amazing. I booked an appt on the Yelp app, was messaged about my appt on there and called to verify (very efficient) and sent them a pic of my hair, what I wanted, etc. Nicole took me from a box-dyed black/dark brown to some GORGEOUS balayage highlights. They were toned well, my hair is hydrated and she was funny and personable the whole time. Can't wait to book another appt to have y'all help me again! read more

Ou Salon - Hair Salons Near Me - Philadelphia, Pennsylvania

I've just been to Ou for my first appointment. After moving to Philly from New York I needed to find a salon to do my highlights. I'm really picky about my hair color so after much research I found Ou. Vann did my hair and he is excellent! This has been one of the best colors I've had, and I've been coloring my hair for over 20 years. Also, an excellent blow dry. The salon itself is lovely and the crew are really friendly and courteous. I absolutely recommend this salon. read more

I came in looking scruffy, left looking amazing. First off, my stylist Kit talked to me about what I wanted, my hair type, face shape, etc. Basically, all the things you WISH a stylist would do, but so rarely happens. We agreed on an interim style to get me where I wanted to be. I was treated to the best head massage, and a style I love. I really felt that Kit loves what he does, and was willing to spend the time to give me the best experience. I found the prices to be very reasonable for Philadelphia. What a gem of a place. I made another appointment before I left. read more

UPDATE: Not only is Vann amazing - but he was off yesterday, so I took a chance and I got my hair cut by Eric - and he was equally as awesome. I love this place and their staff. I walk in with a disaster of an overdue, wavy head of hair and they transform it perfectly every time. I will continue to drive into the city just for a haircut here, and I'm pretty sure I'll never go anywhere else. Never change, Vann, Rob, and Eric! read more

I wish I didn't even have to leave a star! This place is THE ABSOLUTE WORST! The service was terrible from the moment I walked in! The guy Rob should NEVER be allowed to work with people! The man definitely needs classes on customer service. RUDE!!!!!!!!!! And I too embarrassed to post a picture of my hair! I am literally going somewhere else to get it redone or I'll have to wear a hat to cover this mess for a month! Disgusting all around from start to finish! I will make so no one I know goes to this salon!!!! read more

Love love love Ou Salon! Thank you Vann for making me look fabulous as always. Such a serene and calm place to relax and the best full service salon in Philadelphia. They also use the most heavenly hair products. Parking is never a problem and easily accessible to public transportation. Be sure to check out this newly opened salon. Here's a peek. read more

Ou Salon - Hair Salons Near Me - Philadelphia, Pennsylvania

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I thoroughly enjoyed my first visit to Ou! I appreciate how Vann & staff went above and beyond with COVID safety measures (one client at a time, temp check, masks/face shields, frequent sanitation), and my experience was still enjoyable and relaxing. Love my results and have already booked my next visit! read more

Vann is unbelievably talented! He cuts both my and my husband's hair, as well as does my color. Every time I leave, I can't imagine my hair looking any better. He does a fabulous job every time. This is definitely my new salon, I won't go anywhere else! read more

Great place, people, and vibe. The welcoming is amazing A little disappointed tho I asked the lady to check a girl in a video I have cuz I want my hair color exactly like her. The girl has different highlights color in her hair. I made sure to tell her it was different color in each side of the hair. Anyway she started with darkening the base even tho I told her I want you to add the highlights to my hair with no darkening. But idk my hair turned out nothing like her. I'm waiting two weeks to see the difference cuz she told me the dark parts will fade eventually. Conclusion, is not bad it's just not what I asked for read more

Love my hair cut. Nicole was my hair stylist and she did a fantastic job and she really took her time. The space is welcoming and the staff is super friendly. Definitely coming back :) read more

Vann was awesome and gave me a wonderful haircut! The COVID measures they had in place were very thorough and everyone was friendly and welcoming. I would definitely go back here for another cut. read more

Do not go to Salon Ou. I scheduled two appointments two weeks in advance and confirmed them on the phone with a man named Rob. When I arrived, Rob claimed there were no appointments on the books for us. I have never felt so disrespected and appalled by the behavior of someone responsible for the customer service of a business. He was extremely condescending to the point we left the salon in tears. We followed up to find a solution, and he was less than willing to help; making us feel inferior to others in the salon. I will not be supporting this business, and I recommend others to do the same. In such a tense environment, we were looking forward to finally getting our hair done. However, after the treatment Rob gave us, I will never recommend the services at Salon Ou to anyone. I am disgusted by this establishment. read more

I get the sense that people who left reviews below hating on Rob are of the "Karen" flavor of people (AKA entitled, "the customer is always right" type... they also left the reviews on the same day... maybe they came in together...) so first, I want to start this review by setting the record straight and saying that Rob is the kindest, most friendly person there is! He does enforce the COVID-19 rules, as he absolutely should! He is the gatekeeper of the small business. That's a tough job nowadays. This does not mean he isn't friendly! In fact, he is extraordinarily personable and a happy person. I appreciate the precautions OU salon has taken and believe this is necessary for businesses to survive, nowadays. I just had my second-ever cut at the salon and I cannot say enough good things. The stylists here know what they're doing! I've never gotten a more thorough, detailed, and yet affordable haircut. I've always been pretty easy-going with my hair, but even what I see as a basic haircut is taken seriously here, and both stylists I've had have been very detail-oriented. The music is awesome. The atmosphere is warm. I wish I could get my hair cut more often, this place is the best! Everyone raves about Nicole - she did my hair the first time I came here. Best haircut I ever had, hands down, no question. I told her the things that bothered me most about my hair and she completely fixed it - FIXED it! I've also had Katherine, who was equally outstanding! She taught me things about my hair that I've never known before (and I know my hair better than anyone, of course!) I was very impressed. Vann is very friendly and quite obviously is passionate about what he does. Highly recommend this place. Fairmount was in need of a salon like this! read more

Absolutely horrendous receptionist named Rob. He is so rude to customers and has no respect for others feelings. Could not be less helpful and outright rude. Beware of him if you were to decide to still go here, but my recommendation STAY AWAY. There are plenty of other salons which will treat you with respect. read more

Love Ou Salon! Since moving from NY, I haven't had my hair cut in Philadelphia because I was putting off finding a new stylist. I found Vann through his many great Yelp/Google reviews and I was able to easily make an appointment through Yelp. Rob is so personable and was very easy to talk to while waiting at the front. Vann is so attentive and friendly as well. I came in just for a trim since I'm trying to grow out my forever shoulder-length hair. The reviews do not disappoint - highly recommend! read more

Vann and Rob are great and super welcoming! I will definitely be back! Vann listened and helped me pick out a style that would be best for my hair. I have super thick, heavy long hair and he was able to make it feel 10x lighter, while maintaining the length. read more

Ou Salon - Hair Salons Near Me - Philadelphia, Pennsylvania

I am thrilled that I tried Ou Salon today for my first time and had the best experience! Rob was friendly and helpful on the phone and so welcoming when I arrived. Vann the owner consulted with Katherine my stylist so that my color would be perfect. Katherine was so attentive to make certain I knew the plan for cut and color and she did a fabulous job with both. I'm particular how my natural curls are cut and shaped and I could not be happier. Everything was clean, safe, masks on. So happy to find this Salon in my neighborhood and I highly recommend. read more

This will be my go-to salon after just one visit! Robert is so personable and accommodating at the front of the salon and Kit is so friendly, skilled and attentive! He trimmed all my dead-ends, matched my color perfectly and recommended some great treatments for my next visit. Not to mention they carry Davines color and they're reasonably priced for a higher end salon. I can't wait to go back! read more

Vann is excellent! I am thrilled he has opened his own salon as I've been a loyal client for several years. He always knows just what my hair needs to keep it looking great, and I've loved every cut he's given me - I used to have a pixie cut and now it's past my shoulders. A few words about the salon: Staff: just as lovely and skilled as Vann. Knowledgeable about hair care products and techniques, and up to date on latest styles. Rob manages the desk and always greets me by name, takes my coat, and offers a beverage (and a candy). Ambience: relaxed, chic, welcoming. Location: beautiful area with many nice businesses Price: very good! He also offers a discount to students and military - another considerate touch! Appointments: great hours and flexibility, which is great for my busy schedule. Plus I trust all of his employees with my hair. They're always skilled, efficient, and considerate. read more

Vann is the best stylist I've ever had. He's creative, precise and has always given me an awesome cut. His passion for hair is evident in his Salon, Ou. He also happens to be very friendly and fun to talk to. My hair is thick and curly so I've always had a difficult time finding a stylist that can deal with my hair. Vann is the only stylist that has been able to consistently give me a great cut - I've been going to him for 4 years! Ou Salon is a beautiful and welcoming salon. Rob always greets me with a smile when I walk in and is quick to offer refreshments and to make sure I am comfortable. The salon itself is clean and always stocked - it is truly a great place for a cut and style. Go to Ou if you are looking for a professional level of service, top quality products and a fresh cut & style. read more

Who Ou? You Ou? Me Ou? Nah, Vern Ou is Ou. Ou as in Outstanding! Desperately needing a haircut pronto, I called Ou Salon today. They actually fit me in the same day. How often does that happen? I've rarely had more fun getting my haircut! Vern is a genius, most important, he listens to the client. You would think all hair stylists do, but no. I love my haircut and I've found my new salon. It's within walking distance of my house. If you live in the neighborhood, walk. Otherwise, Uber. If you insist on driving (and you know who you are...), try parking on 22nd Street across from Eastern State, there's 2 hour parking there. Make sure you talk to Rob. He's fascinating and fun! What are you waiting for? Go! read more

I cannot express how forever grateful I am to everyone at Ou Salon for pulling together hair and makeup for my Covid microwedding. The service here is unbelievable and they take such pride in their work, which definitely shows. Catherine did such an amazing job with my sister and my updos and created what we were looking for. Vann treated my mom like a VIP. I have never seen my mom's hair look more fabulous than it did that day. Our makeup was also spot on and fabulous. Rob did an amazing job orchestrating all of the moving pieces and have this come together. I cannot thank the salon enough for being part of my day and making me feel special. I was already a regular customer here, but they went above and beyond on my wedding day. Thank you Ou Salon!! read more

I have had the best experience at this salon. I have difficult hair to work with and every time I leave feeling like a new person with beautiful hair. Everyone is friendly and respectful. A choice of beverages including water, tea and coffee is offered. It's a modern quaint environment where the the stylist listen to your needs. I would recommend this salon to anyone. read more

Absolutely love my new haircut, and loved that they took the COVID precautions seriously. One customer at a time, face shields worn by staff, and lots of hand sanitizing. This was my first time here, and I will certainly be coming back. read more

Friday was my first visit to OU Salon. I really wanted to give something in the neighborhood a try. Vann was amazing. Did EXACTLY what I wanted! We discussed all of the best options for my hair and the final outcome was PERFECT! The salon is clean modern and friendly. Not your typical run of the mill hair salon. This is upscale yet fun, casual and stylish. I have a new salon and it's great to be able to walk a few blocks! An amazing addition to the neighborhood! Just what Fairmount needs! I can't wait to bring my toddler son for his first haircut and my husband! Wish I visited sooner! read more

Vann is amazing! I highly recommend this salon. I have gone to several highly rated salons throughout the city and Vann is the best of the best! I will never go anywhere else! read more

I just wen to Ou Salon for the first time last night and I can't speak highly enough about it! Nicole, my stylist, was excellent and took great care of my hair which had been damaged by a previous salon. She fixed it right up and it's never felt healthier and the style is so sleek. I was very impressed by the safety precautions they have put in place for COVID-19 (i.e, temperature taken at door, everyone wearing masks, glass shields etc.)- definitely felt super safe there! Everyone was friendly and the experience was great. I will absolutely be going back! read more

VanN is a true artist and Super great stylist I love this new fairmount business. A world class cut above!

Great haircut and salon in Fairmount. Chill and casual but also classy. I will definitely be coming back here for the next cut.