I want to bring to your attention a recent experience I had with Jerome Brandenburg. I am working…read moreon opening our new Scottsdale office and was put in charge of choosing furniture and getting estimates for the items that we will need for our space. This is foreign territory to me and I couldn't be happier that Jerome was the person who happened upon me that hot, incredibly hot, day in August when I showed up at your warehouse. Jerome was fantastic! He showed me where I could find everything I was looking for (new, used, chairs, desks, etc.) and then walked me through several different options. He let me know the difference in comfort, durability, variances and price on several items. When I couldn't decide between a couple items, he would let me know which one was a more popular option which helped me decide. He was kind enough to give me small wood samples so I could match up (what will be our new furniture) with some existing furniture we had/have on hand as well as share with my execs. He gave me other very useful tools to help choose additional furniture for once we decided on our final office space. Jerome's communication skills were excellent, he was professional, courteous, patient, organized, and amazingly skilled and knowledgeable in the products and inventory. When we were going over the selected items, he always gave me the other variations that came with that item and always confirmed that he understood what I was requesting. Jerome was also quick to respond when I would email him with requests, changes, final price quotes and, with your help, some discounts, which ultimately won over my execs. Not only was he quick to respond, but he answered all of my questions in my email, which seems to be such a rarity these days. He informed when the items will be available, which items may not be, how he can loan us some items if need be and so much more! I also sent him a picture of a workspace I wanted to have created and he got that estimate to me faster than I anticipated. I rarely write reviews, but feel compelled to do so based on the extraordinary service by Jerome and the wonderful experience I've had with Jerry's Office Furniture. I congratulate you for having an employee as skilled and dedicated to extraordinary customer service as Jerome. As our office fills out, I will be contacting Jerome for the additional items we will undoubtedly need and I will continue to highly recommend him as well as your company.

Came in here looking for a single desk chair. Dwayne was so attentive and treated me like I was…read morefurnishing a whole building. I browsed on my own for a while. Once he understood what I was looking for he started pulling options out for me. I ended up getting a high quality commercial chair for a dorm chair price. It was very gently used if not new. This place is huge. It's well lit and very clean. The furniture can be dusty, but they thoroughly clean and polish it before loading it up for you. If you're looking for anything in the office furniture realm (including recycle bins) I would make this your first stop.

The general manager there Jon Celery is rude to woman. Very unprofessional…read more I also called to ask his name and got hung up on 3 times.

Had an order that I needed same day and was after their 2pm deadline. The amazing people in…read moreprinting went above and beyond to get my poster done in 2 hours and in time for our presentation. Thank you so much!!!

The showroom is nice and well stocked with a variety of brands of office chairs and furniture…read more We enjoyed the friendly demeanor and knowledgeable and information Jeano B provided us. He knew the Steelcase chair products inside and out! Jeano provided the best service out of the three chair retailers we visited that day. The store offers pre-owned chairs at a discount too. When my daughter decides which chair she likes she would purchase it here. We love his friendly, non pressure, attentive service.

We just received new front office furniture from Bill. He was so very accommodating and helpful…read more The guys came and hauled the old desk away and installed the new one very efficiently. We will definitely be using Markets West again in the near future.

I came to purchase two external hard drives and it would have been $200, so that's the amount of…read morethe lost sales. I went to the back of the store where the customer is supposed to pick up a paper slip for the hard drive desired but alas, no paper slips in the one I wanted. So I go to the check-out and wait for the clerk to check out the two people in front of me and then I say that I want these two hard drives. Naturally, she knows nothing so she shouts out into the store, "Hey, Joe." Joe doesn't respond. The clerk tells me he's with another customer. So I wait. She checks out the guy behind me and he also cannot find what he needs. After five minutes, I lose patience and leave. It's frustrating because I know they have what I want; I just cannot get to it without a long wait. My suggestions: 1) maintain a sufficient supply of paper slips with the hard drives. 2) hire enough staff to handle customers. I will go elsewhere to buy the hard drives.

Unprofessional and insulting manager . My association spends…read moremillions with this company and will never return to officemax - depot or whatever they call themselves . They refused to do a printing job as promised and forced us to go to Staples , which cost more, but not concerned because they are polite and professional business people . The manager at OfficeMax was condescending and took an attitude that I "cussed "at him . I'm speaking with my $ and taking our business elsewhere !

Emma in the print department was so accommodating and helpful a super young lady…read more She is a True Blue company employee as is Joelle. I was impressed with their talent and expertise in assisting us in a mind blowing experience trying to print from an IPhone, etc.

Hello, I have a complaint about an OfficeMax location that I just left and how unfriendly and…read morepretty much rude my husband and I were treated. I would think that employees would be more customer service oriented and appreciative of having a job at a brick-and-mortar location or any job at any location............and just appreciative that they have a job at all. I am in Glendale AZ and was at the Office Max location below: Office Max Store #6171 Store #6171 7974 WEST BELL ROAD GLENDALE, AZ 85308 (623) 486-2444 3:30 p.m. Mountain time on Wed, 4/9/2025. My husband and I came into the store to see if this location had a TSA Pre-check service (as some locations have discontinued that service). I asked the cashier (did not get her name) and she said they did have that service, but I had to make an appt. I asked if we could make that appt and she said "you have to make it on line, you cannot make it in person", I looked away at my husband and then she said..........do you want to know how to make it online? It wasn't "Well we cannot make it in person as you have to fill out an application online to reserve your spot" (giving me an explanation of why as that would have been nice to know details) The issue I had was the curtness and her attitude as if I was interrupting her when there was no one in the store). I was quite shocked...........to say the least. The attitude was not at all warranted nor was it provoked. I literally just looked at my husband (who was standing behind me away from the cashier) what happened to "Customer Service" There was literally no one in the store at all except 4 employees that I see up at the front of the store. Her attitude was one of......that I was interrupting her and pretty much made us feel like we were bothering her. I came home and called another location near me in Peoria, AZ and I was met with (on the phone) a very nice and giving employee that explained to me why I couldn't make an appt. over the phone or just coming in. Now that is an employee that is going places but the lady at the location above should not be in a customer service position. I did make an appt at the Store #6758 25340 N LAKE PLEASANT PARKWAY PEORIA, AZ 85383 (623) 376-2320 I believe that employee's name was Abigale that helped me on the phone and will go to Office Max again but Never to the location on Bell RD as this is not the 1st time that location has not been a place that I feel comfortable at (not welcoming AT ALL). The 1st time was awhile ago and didnt really think it would happen again but since it did, twice at the same location says alot for either the Management that employ's and trains and/or management themselves for not making sure "checking in" to make sure their employees represent the brand in a Welcome environment. I am sure that is what they get paid for, right?

As an educator in town, I frequent stores for school supplies. This Office Max along with a nearby…read moreStaples that has since closed are the two stores I frequented the most over the years. Now, if I am heading to a store for supplies, this is the one I'd go to (as I did yesterday). The staff are always helpful, the supplies are always in stock, and they often have special deals or clearance offers. Sometimes the prices are more expensive for store items compared to other places though. The store offers professional printing including advice on design, materials, and techniques to ensure vibrant, high-quality prints with sharp details. There is also self-service printing which offers a quick option for making copies, sending faxes, and scanning documents. I have used the self-service kiosks on multiple occasions over the years. There are also packing services and FedEx and USPS shipping services offered. Other services include shredding services, tech services, ink and toner recycling (for a credit!), and applying for TSA PreCheck. This store offers free store pick-up (ready in 15 minutes) and free same-day print services printed (if ordered by 2 PM). The store hours are weekdays from 9 AM to 8 PM and Saturday and Sunday from 10 AM to 6 PM. To make the most out of Office Max (and Office Depot) shopping, you should sign up for their reward program, which you can find more details at https://www.officedepot.com/l/rewards. By signing up for the free program, you will earn 2% back in rewards, earn $2 back in rewards for reviews, earn rewards on print and copy, earn rewards for ink/toner recycling, and if you spend $500, you would become VIP and get 5% back plus free delivery. There are also weekly deals announced every Monday. Rewards members can even earn 100% back in bonus rewards on Duracell Coppertop batteries! I certainly recommend this store for those who need to get something printed or purchase some store supplies.

The employees at this location are really helpful. I go here for all of my office needs.read more

OfficeMax is located in the Summit shopping area. I needed a ream of copy paper. Lucky for me they…read morewere having a sale on paper. I was able to get what I needed on sale. Always a good thing. Shared parking lot.

I visit this Officemax a few times a year to use their self-serve printers. It's the easiest thing…read more I email the document(s) to the printing email and it gives me a code which makes the documents magically appear at the printer. I make my paper size and color selections and I'm out the door faster than I can say "do you have a paper clip?" Always a great and seamless experience.

Spacious store w easy to find location off the main highway heading into Prescott . Grabbed a…read moreclipboard and a pack of pens for work. Anthony was super nice and helpful to me. They print here too so I'll be back to get some work docs printed

Online shows 7pm as closing time. (See pic)…read moreArrived at the door at 6 pm, and the male locking the doors laughed at us and said we are closed and proceeded to lock the door. First of all, zero professionalism. Second, extremely rude. Third, we will take our business someplace else. It truly is a hit or miss if the copy machines work and if the staff is paying attention. (Usually on their phone or complaining loudly about each other).