This is the worst outback i have ever been to. I went with a party of seven on a monday night. The waitress was slow and had no manners. She almost elbowed me in the face when trying to refill my drink. Terrible service she barely acknowledged our table. We didnt get our food till an hour after we ordered. And my steak came out burnt. I would avoid this place altogether. Bad food and terrible service. Instead head on over to southern exposure, because titties and beer. read more

This letter was prompted by an experience on 5/14/14. It is also representative of a progressive deterioration of quality and service at this location over the years as I have been patronizing this restaurant since it opened. I remember when this restaurant opened. I thought it was in fact quite good in keeping with other Outbacks in which I had eaten in various locations. This was years ago. My rating at the time would have been 4 stars. Over the intervening years, I have eaten at this Outback probably twenty times. Last night I ate there again with my family. It was probably the last time. Our experience began after walking thru the door. We were greeted by two "hosts", a young man and woman who despite the fact that we were the only customers it the front area didn't seem to notice us. They didn't even look up. The male was too busy giving the female a back rub. Once we were seated, we couldn't find a waitperson to take our drink order. In fact we were not even acknowledged by any wait staff for 10 minutes or so. When it became apparent we would not be able to put in a drink order from the table, I went to the bar to put in our order. At the bar was the bartender sitting on one of the bar stools texting on her cellphone. She didn't even look up or acknowledge me in any way. I sat down and waited for a couple of minutes. Still nothing. I then said excuse me, can I order a drink? She responded, "how long have you been sitting there? In any event, she made the drinks using the shot glass but not even filling it making this probably one of the worst drink values I have seen. Back at the table, a waiter finally approached us and inquired if we had been helped yet. We hadn't. He became our waiter. He was a very nice waiter, eager to please. His hands appeared dirty as did his uniform. He did give us the requisite sales job on the appetizers and we ordered cheese fries and ahi tuna. It took a long time but when they came out, the fries were cold but the tuna was very good. We then ordered our main courses. I ordered salmon with broccoli and a side salad. Two in my party ordered prime rib, while two others ordered mahi mahi. After a really long time, in fact just prior to our food coming out, our waiter informed us they were out of prime rib. Two of my party had to re-think their orders and they both ordered the ribs We then ordered more drinks as well. After another long wait the food came. We then realized we had no silverware at the table. We asked the waiter for silverware. With our food on the table he walked off to get silverware. After about 5 minutes, we saw him cannibalizing silverware off of other tables. Apparently they ran out of clean silverware. This restaurant was not busy. Less than 50% of tables were occupied and there were only 2 or 3 patrons at the bar. The salads were very small. Less than half the size I have seen at this particular restaurant in the past (years ago). My salmon was tiny an dried out without flavor. My daughters mahi mahi was fishy and inedible. The vegetables were way overcooked. The ribs were good. It is apparent that either the management at this store either has no idea what they are doing or they don't care. I do not know if this is a systemic problem thru out the Outback organization or if it is limited to this store. This store has demonstrated an insidious degradation to where it is now deserving of one star. It seems as though achieving a higher profit margin by reducing portion sizes, food and staff quality, etc takes priority over quality and customer service. The experience at this store is a very poor value. The restaurant seems dirty, the staff seems too busy texting or giving each other back rubs to do the job they are there for. In my view, this is a perfect prescription for failure. read more

My experience was one for the record. I eat out quite often and i also manage 36 grocery stores so i know a little about customer service and efficiency. When we first placed our order (4 people) our server said they had no fries...ok no problem...but 5 min later he came back and said they didnt have my soup...5 min later...didnt have my daughters blumming onion...5 min later the deliver the saltiest onion soup ever...i had them take it back 10 min later they deliver the food...but dont bring my salad. He comes back 5 min later and says? you guessed it...no salad. Im the only person who is now sitting at my table with no dinner Shane the manager really stepped up. He took responsability and took care of our meal. The issue remains that a customer came out hungry. When asked if they could bring me anything else on the menu i asked for ahi tuna salad...and again....they didnt have it! shane found this to be incorrect. I would suggest hiring servers that are efficent. By the way...my husband did leave a small tip because that was the right thing to do but this server really missed out on a very good table read more

Our server Chad Cook was an amazing server. He took care if every need. We were a party of 8 and we never had to wait on anythung. He is very knowledgeable of the menu and stayed on top of everything we needed. The food was awesome and the service made it even more enjoyable. read more

Don't ever go to this Outback location. The service is terrible, they never have prime rib steak, and sadly when you call ahead the person that answers the phone doesn't even know prime rib is a steak. When I called ahead the person who answered thought I was talking about ribs. After I finally got it across that prime rib is a type of steak sold at Outback and after a long hold, I was told they wasn't serving prime rib today. The reason I called ahead is because I've visited this particular Outback 3 other times and every time they never have prime rib. The last time we walked out and drove to another Outback over an hour away in Christiansburg, VA and the Christiansbug Outback had prime rib. Today is Memorial Day and no prime rib! Prime rib starts being served around 4 pm. I called ahead at 3:50 pm and no prime rib at this location for the day. Just don't visit this Outback!!! read more

Avoid at all cost. Worse steak Ive ever had. Shoe leather would have been better. Ordered a 12 oz got a 6oz. Over cooked. Tough. The staff was friendly. read more

After much discussion and seeing all the negative reviews my husband, son and I decided to take a gamble. I have to say the server was very friendly and prompt and the place was very clean. We were there at 6pm on a Sunday. My husband ordered a filet perfectly done to his medium-well specifications (I know seems overdone but his medical issues require it). I had the grilled salmon also perfectly cooked. Son's grilled chicken and shrimp dish was hot, well seasoned and a generous portion. To think we almost missed out on a delicious meal because of bad reviews! Be your own judge people. read more

The service has always been excellent here. Plus the free unlimited bread is a huge plus. The one downside is the lack of variety on the menu. Price is fair with other restaurants in the area. The major downside is the portion size of the entrees. For some reason the appetizers are always a huge platter, but the entrees always seem to be small in portion size. read more

Always love a good steak at Outback and this location was just great! We stopped here on our way back home from a day on the slopes & a nice steak was just what we needed. Out waiter was just awesome (the dude kept brining more bread!)....can't say enough..... read more

Unbelievable that a steakhouse would run out of burgers ... but it happened here. I'd say poor management not to do proper ordering. Kitchen or server, not sure which, was EXTREMELY slow. We waited 50 mins between the time we sat down and got our food. Granted it took 15 minutes to find out there were no burgers. Horrible experience read more

Have eaten at this particular restaurant twice. And once in WV while visiting family. This one is way better than the one in WV. The French onion soup is really good. Salads are always great. I love the Foster's cheese fondue. My last trip I got the NY strip. I asked for medium well & it was cooked to perfection. Staff is always courteous & quick. All 3 times I had a 15% coupon from RetailMeNot & there was never an issue with using it. read more

Not as friendly as most Outbacks I've been to but I must say I did appreciate being left alone. Had the Ahi Tuna. It was over cooked especially at the ends. All in all I'll say it was a neutral dinning experience. Could have been better, could've been worse. read more

The food is good and plentiful for the price. I highly recommend the avocado crab stack appetizer. Our service was excellent although the kitchen was a little slow but on a Friday night you expect some delays. Our orders were accurate but two tables around us had a few problems. Management was in evidence and the problems were quickly resolved. read more

Outback was very good, they had friendly staff, the food was made to our liking. We will definitely be coming back! Much better service than their neighbor to the right! read more

Outback is a great choice for a special meal. The only drawback is that it is very expensive compared to other restaurants in our area. I love their specialty non-alcoholic drinks--delish. Dave had the rack of ribs last time we were there. They were very impressive. I had shrimp cocktail and mashed potato soup and enjoyed those, although the serving of soup was smaller than I would have expected. Service was quite good. Not as noisy as some other restaurants which was very nice. Definitely a good choice for a special night out. read more

Went to eat for lunch and when we arrived, we were seated immediately. Our waitress was very polite and helped answer my questions on some items from the menu. We came on free Bloomin Onion Monday so that was a nice bonus. We had to wait a while for our lunch and the place was not busy, we had only ordered soup, a burger and mac n cheese. When our food did arrive, I will say it was flavorful, hot, and worth the wait. We enjoyed our lunch and will be coming back again. read more

The food is great and the service is good, but the prices are outrageous. If you're hungry when you get there, you'll be dying of starvation by the time you finally get seated. I really enjoy the food, but between having to wait forever and the strain on my wallet, I'll only give this one 3 stars. read more

So, was heading out from our house in Wytheville to go somewhere to get some good ribs, was cravin em like crazy. First, the game plan was chili's, as their dry rub ribs are pretty well perfect, but as we were waiting 45 minutes to be seated I remembered outback's current ribs and steak deal for 15.99 and to me, it was a no brainer. So we pop in, order our drinks (strawberry lemonade and a tall Fosters for me), a blooming onion, and our meals. I got of course the steak and ribs, dry rub, medium steak. My fiancé got the steak quesadillas. After sitting for a few minutes, drinks came very quick, and almost 2 minutes after so did her steak quesadillas. This was a bit troubling as it was her entree, but can't be mad for getting food quickly. Once our waiter, Norman, came by, he noticed they had came out well before mine had and apologized. We asked about our blooming onion, and he said he totally didn't hear about the blooming onion, so he'd get it in and get it out ASAP. I want to take a moment to say Norman is one of the coolest and most positive waiters I've experienced, very caring of the customer. My food came and very quickly after so did the blooming onion. Norman was very awesome about this with the onion and didn't even put it on the bill, seriously a great guy doing a great job although we would have gladly paid! Everything was downright delicious, steak was perfect, fries, blooming onion, quesadillas all very good, but the one thing I had came out for unfortunately weren't edible, the ribs. Now, I worked in the food industry for 4 and a half years, I never ever ever complain about food, but these ribs were damn near impossible to pull apart let alone chew. I was so disappointed as I was beyond excited for them. As I struggled through what I could, the manager came by and asked if everything was good. I hesitated and said yes, everything is delicious. She asked if I was sure about that and my fiancé made mention I couldn't even pull my ribs apart. The manager immediately responded and said she'd get me some to go home with me. After this, Norman came out and asked if everything was ok, and I told him about the ribs and showed that I couldn't pull them apart and he was beyond cool about the whole thing. I told him I absolutely hate complaining about anything and he assured me this is a completely understandable situation. Once I got my ribs, I took a quick bite, as I was craving them, before heading home and man were they good, absolutely delicious. Got the bill, no onion charge, and no charge for the extra ribs. They didn't have to do that, but that extra effort and care took a situation that wasn't perfect and made it a 5 star experience to me! Norman, your manager and the crew at outback, thanks for a delicious dinner and the amount of care you gave in making sure I was a satisfied customer! read more

The only redeemable thing about this place is the wait staff. The food is terrible I have ate this location several times and it seems to be worse every time. Blooming onion burnt and basically not anle to eat.the rest of the food that took almost An hour to get was cold and bland. Last time eating at Outback read more

We came in before three parties waited 35 minutes and all three parties were seated before us. The worst Outback I've ever been to and it's not even close. read more

This is the worst outback I've ever been to. Cold food and long waits. I would recommend trying some of the finer establishments such as chilis or Campestre. read more

I went on Twitter out of all places to complain and someone from Outback contacted me with the head managers phone number. She send me the gift cards certified mail which is how they should of being send in the first place. I am happy I got what I wanted even though I was promised coupons etc. I really just wanted the gift cards. I am glad someone finally contacted me after 3 months! I am also disappointed that I had to go on Twitter with a food complain & it took them 3 months to correct this mistake. I will give them 2 stars for fixing it. I am glad they fixed the problem, but the way I had to go about getting it handles was frustrating. I feel like customers deserve to be able to call someone when the manager(s) are NOT doing their job. I will probably never eat at the Outback again after I use my gift cards. read more

Waited 25 min out on the porch only to be sat on one side of the restaurant with 12-15 empty tables. Opted for the full order of ahi tuna appetizer and got enough tuna to maybe cover my palm - last time I waste my money on that ! Some locations are definitely ran differen read more

We used to stop here every time we were traveling to West Virginia (which was quite often), our favorite spot until our last experience was so awful we will not be back; we will head to Chili's down the street. We sat ourselves in the bar area, our server let us know he would be right with us. We sat and waited and waited and waited. My boyfriend eventually told our server he was going to nail his foot to the floor if he told us to "hold on" one more time, mind you, it was NOT busy. We ordered our drinks and the bartender brought those to us. The blooming onion we ordered came out right when our food did and it was cold so it clearly had been sitting in the kitchen, the other couple that was with us had to ask 3 times for ranch dressing. I always order the Hearts of Gold Mahi, when they brought it out, it was cold and raw. My boyfriend's sweet potato was so cold that the butter wouldn't even melt along with cold tilapia. We rarely complain about food, this time I did, not that it actually did any good. The manager (who said she just moved here) took my food, brought it back within minutes. She asked me to take a bite, I did and it was ok (not good, the bite I took was edible). Once I took another bite realized it was the same fish because it was still gooey and raw. I asked for her to come back and let her know I did not expect any kind of compensation for our meal, just wanted to let her know how terrible it was. Her response was "you told me it was ok, what's wrong with it now?" implying that it was my problem with a sarcastic grin. I am the consumer; the consumer is always right (even if they are wrong) but in this case, we were not wrong and we were trying to be polite. We finally asked for our bill, paid and left to never return. The manager was just as bad-mannered as the server, which explains why the server was allowed to act the way he did. It's a shame that Outback has allowed their restaurant to become so unpleasant. read more