excellent customer service repaired my older vw van when others would not. highly recommend this…read moreshop.

Needed a simple fix got it done quick and easy and didn't even charge me. I was in and out in…read moreminutes.

Awesome complete service on my F-150 142K Engine repair…read more 03 F150 135K Shocks plugs intake manifold coolent flush and radiator heat sensor and thermostat. Diagnostic testing for misfires at idle. All repairs and parts installed / completed at 1/2 to 1/3 rd what I was quoted elsewhere. Make appointment and he'll help you save a lot. Thank you Robert / Jesse

While on an RV trip from Northern California to Coos Bay, Oregon we lost hydraulics which includes…read moresteering and brakes on I-5 430pm on a Saturday. Luckily we were able to keep control enough to coast down the offramp at grants Pass. It was hot and lonely there on the side of the freeway and I was thinking there is no way this trip is going to continue. We started calling for tow trucks and mechanics, but on a Saturday I I had very low expectations and was assuming that I would be spending the weekend and Moore in Grants Pass. After making several unanswered phone calls, I finally had luck when I called Jesse's automotive not only did Robert answer his phone on a Saturday it was minutes before closing! I can tell you from experience that no Mechanic enjoys working on a motorhome and even less so minutes before closing on a Saturday Somehow, Robert was able to get the parts and changed out the serpentine belt! While he was digging through this mess on a hot engine, he noticed that the radiator had developed some cracks and pointed them out to me. I thought for sure I would be spending the weekend in grants Pass waiting for him to open on Monday. I was wrong. That saint of a man started calling around, looking for a radiator before the parts stores closed. Stayed well past dark completing our repairs. I highly recommend Robert and his business to anybody looking for a highly skilled (and compassionate) mechanic. Thank you Robert! You went above and beyond for my family and I. Thank you!

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.

OMG! This place saved me today. Shout out to Jared!!…read more I had just started my first leg of a solo two day trip from Oregon to San Diego. I need to also mention that I have never done a road trip before. I was only a couple hours into my drive when I got a "low engine coolant" warning from my car. Panic stricken, I pulled over and managed to find that this place was close. Jared let me know that they could rearrange their schedule and check my coolant levels quickly. Fortunately, they found no leaks and only needed to top off my coolant. I was there a total of two hours. Excellent service! While I waited some exceptional things I want to point out about this place besides the service and friendly staff. The place is very clean. From the front desk, coffee station, and waiting room to the bathroom. Very clean. In the restroom, there was a lovely small basket that contained various travel size items from combs to pads and tampons. If you were traveling, they were free to take. I helped myself to an Emery board. In the waiting room, they had an area with books that were free to take if you so wished too. This place is a gem and I feel it is very community oriented. If I ever have a problem in this area again, I know exactly where I'm bringing my car.

Driving from Canada to Napa our Toyota sequoia stopped on I-5 north of Grants Pass. Thanks to AAA…read morewe were towed to Kelly's where they replaced our radiator and had us back on the road in 2 1/2 hours. We are so grateful for the fast and effective service!

Chris was persistent in making sure it was resolved before he felt satisfied with the outcome…read more He also spotted a few other issues that were obvious and needed addressing.

This started out a simple power steering line replacement. From the first interaction. We were put…read moreoff and treated like he is too busy and unimportant. The final straw was him saying he's going to get a hose clamp and he'll be back. He did not return and my car is not working and actually worse. Not happy with the way we were treated secondary. Not confident in his ability to schedule a job and finish it. He is a likable guy but likable doesn't fix cars unfortunately. Get your schedule in order and stick to the job until finished. Customers appreciate diligence.

I will always get my GMC's serviced here. Although they are a bit more pricey, they make sure to…read moreget the work done correctly. They are always honest. They have helped me numerous times to correct issues another mechanic made on my vehicles.

We had the best buying experience! We had not bought a new car in 20 years so we were really out…read moreof the loop, but Shawn walked us through everything and was there to help us every step of the way! The "money gal" Stephanie was amazing also and both of them have reached out to us, post purchase, to ensure that we are happy. Great communication and wonderful customer service...this place really cares about their customers.

no way that I can express my thanks Automotive repair in grants Pass. I found broken down car and…read more800 miles from I asked local residence and for a recommendation on who I should send my to both of them said automotive repair. They were absolutely right. My car was repaired that afternoon and I was back on the road. This could've been a real nightmare trying to get back home. I just want to thank them personally for the work they did and they called me in the next day when I was on the road to check on me. You just don't see that. thanks Scotty.

this business was able to save my butt when my car decided to stop working on a cross country road…read moretrip. I called last minute and they were able to fit me in and get me back on the road right away! the atmosphere is clean and safe and the staff is kind! the dog is also a big bonus. if I lived locally I would definitely use his service again! A+

Highly recommended…read more Shawn is honest, efficient, and has great communication with you while he has your vehicle. He got my car into his shop as fast as he got my car out. Impressed! Shawn is very knowledgeable and provides excellent customer service. Will definitely return for ANY service needed! Thank you for everything,

I would HIGHLY recommend Streamline Auto! They are knowledgeable, courteous, thorough and fast!…read more After the Chevy dealership had our truck for 8 days and did $4000 of work, our truck was still not fixed! We had it towed to Streamline Auto late in the day and Shawn told us he'd check it out first thing in the morning, and he did! When we got to the shop at 8:30 he already had it diagnosed and parts ordered! We were able to pick it up the following afternoon, running like a top and at a fair price! Thank you Shawn for getting us back on the road and finally able to get back home to Idaho!