The techs at Tom's auto service are amazing! Very knowledgeable and helpful…read more I'm an Oregon native but currently live in California. I was up visiting in grants pass when all of a sudden, a terrible noise was coming from the front right of my engine bay. Not knowing the exact cause, had my suv towed into Tom's early on a Monday. By Monday afternoon they knew what was wrong, had the part is stock and could get me back on the road by end of the next day. They were even complete early and upon pickup, the tech showed me the broken fan from the radiator fan assembly that was basically wobbling away making quite the ruckus. I am so thankful that Tom's was helpful, knowledgeable and quick. They did come highly recommended by some friends so I'm glad I trusted them. If needed, will definitely take vehicles back to Tom's.

Worst Brake job I have ever had. Brake dust everywhere and they screech as new brakes. I called to…read moresee about a refund and I was rudely told no and to deal with it

OMG! This place saved me today. Shout out to Jared!!…read more I had just started my first leg of a solo two day trip from Oregon to San Diego. I need to also mention that I have never done a road trip before. I was only a couple hours into my drive when I got a "low engine coolant" warning from my car. Panic stricken, I pulled over and managed to find that this place was close. Jared let me know that they could rearrange their schedule and check my coolant levels quickly. Fortunately, they found no leaks and only needed to top off my coolant. I was there a total of two hours. Excellent service! While I waited some exceptional things I want to point out about this place besides the service and friendly staff. The place is very clean. From the front desk, coffee station, and waiting room to the bathroom. Very clean. In the restroom, there was a lovely small basket that contained various travel size items from combs to pads and tampons. If you were traveling, they were free to take. I helped myself to an Emery board. In the waiting room, they had an area with books that were free to take if you so wished too. This place is a gem and I feel it is very community oriented. If I ever have a problem in this area again, I know exactly where I'm bringing my car.

Driving from Canada to Napa our Toyota sequoia stopped on I-5 north of Grants Pass. Thanks to AAA…read morewe were towed to Kelly's where they replaced our radiator and had us back on the road in 2 1/2 hours. We are so grateful for the fast and effective service!

While on an RV trip from Northern California to Coos Bay, Oregon we lost hydraulics which includes…read moresteering and brakes on I-5 430pm on a Saturday. Luckily we were able to keep control enough to coast down the offramp at grants Pass. It was hot and lonely there on the side of the freeway and I was thinking there is no way this trip is going to continue. We started calling for tow trucks and mechanics, but on a Saturday I I had very low expectations and was assuming that I would be spending the weekend and Moore in Grants Pass. After making several unanswered phone calls, I finally had luck when I called Jesse's automotive not only did Robert answer his phone on a Saturday it was minutes before closing! I can tell you from experience that no Mechanic enjoys working on a motorhome and even less so minutes before closing on a Saturday Somehow, Robert was able to get the parts and changed out the serpentine belt! While he was digging through this mess on a hot engine, he noticed that the radiator had developed some cracks and pointed them out to me. I thought for sure I would be spending the weekend in grants Pass waiting for him to open on Monday. I was wrong. That saint of a man started calling around, looking for a radiator before the parts stores closed. Stayed well past dark completing our repairs. I highly recommend Robert and his business to anybody looking for a highly skilled (and compassionate) mechanic. Thank you Robert! You went above and beyond for my family and I. Thank you!

They had my vehicle for almost a year. They lost the book to the vehicle and the registration. They…read morerefused to give me the stuff that I had bought. They shoved screwdrivers through hoses on the engine that was in the vehicle. When I pulled up to check on my vehicle because they wouldn't answer their phone, they would yell costumer put it out. I can only assume they were using drugs. They are a very rude bunch of humans. They spend more time sitting then anything from what I have observed. I'm in the process of getting a lawyer. They broke the gas tank and gard. So many other things that they have done and won't own up to it.

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.

Highly recommended…read more Shawn is honest, efficient, and has great communication with you while he has your vehicle. He got my car into his shop as fast as he got my car out. Impressed! Shawn is very knowledgeable and provides excellent customer service. Will definitely return for ANY service needed! Thank you for everything,

I would HIGHLY recommend Streamline Auto! They are knowledgeable, courteous, thorough and fast!…read more After the Chevy dealership had our truck for 8 days and did $4000 of work, our truck was still not fixed! We had it towed to Streamline Auto late in the day and Shawn told us he'd check it out first thing in the morning, and he did! When we got to the shop at 8:30 he already had it diagnosed and parts ordered! We were able to pick it up the following afternoon, running like a top and at a fair price! Thank you Shawn for getting us back on the road and finally able to get back home to Idaho!

Been going to Curtis since I moved here 8 years ago on a word of mouth referral and never looked…read moreback!!! Ray Houck automotive is the BEST MECHANIC SHOP IVE EVER BEEN TOO! I'm a single mom can't waste time or money and he doesn't mess around with either!!!

The best best best! Auto mechanics in town. I have been…read moregoing to them for 3 years. Multiple cars, and I'm NEVER disappointed!! Kurtis and Beorn are professional and easy to work with. I'm so grateful to them for the care of my cars!!!!

These guys are honest and have saved me two different times when other places were saying…read moresuperfluous things were wrong with my car. Thank you for all u do!

Milo has been doing routine maintenance on several of my vehicles for more than 10 years. I have…read morealways been pleased with his work. We breed goats at our farm in Wimer and were on our way to a show in CA when a brake locked on the trailer and wore a tire down to the rim. We stopped at the Standard station across from Milo's shop at 7:30 AM with a trailer full of goats. Milo arrived at his show before 9 and got right on it. He replaced the tire, the seized wheel bearing, repaired the damage brake shoes and checked the electric brake function. We were back on the road before 11. That kind of service is hard to find. We have had problems with rodent damage. They had set up house inside the evaporator coils in our new Toyota Tundra. We used Milo rather than the dealer. It was a major repair, very expensive, but necessary. I trust his work and am satisfied with the result. He has done timing belt replacement, several AC service and repairs, oil changes and numerous won't start / won't hold a charge / windshield wipers won't wipe / heater hose blown and several general tune-ups. The combination of AAA and Milo has taken care of our general auto repair needs ever since we moved here from CA. If you're looking for smartly dressed technicians with framed certificates on the wall, two-tier Snap-On tool rollaways, spotless facilities with coffee and snack bar, loaner vehicles, computer gurus and front-end sales "associates", go to Toyota/Chevrolet/Ford/Honda etc. These people are down-home grimy-handed mechanics. No more, no less. Incidentally, I am NOT the D Norton in a previous review.

Honest folks & Work completed as promised. My little car…read moreruns great ! I needed brakes all around. Thank you very much

I inherited a classic truck that was not regularly driven. Long story short the engine was dying…read moreand was not starting up. It was taken to a different local automotive shop. The problem remained unknown and I was ultimately referred to Bridge Street Auto. I appreciated the transparency and communication regarding the diagnostics, problems found and the cost of repairs. In the course of the work, there were some parts that could benefit being replaced, and I was consulted about any 'new' item that came up that we hadn't previously discussed. Within a week or so I had my truck back, running smoothly again, and at a cost that was honest and fair. I have been driving the truck regularly and I have Bridge Street Auto to thank!