RUN, RUN, RUN from this company! A complete bait and switch from what the photos are posted from the owner, to our experience. We picked up a filthy van that should never have been rented as roadworthy. No current registration (expired), nail in tire, completely broken dump hose, NO heat, filthy dishes and linens all requiring 4 hours of our time the day before a trip to clean this mess. On top of that, Outdoorsy is a complete BS organization with endless emails to "customer support and other team" repeating the same thing: This RV was not roadworthy. You get the run around. The owner is in Calabasas, CA so STEAR CLEAR. After 6 weeks returning from our trip, we got 1/4 of our money back and wasted thousands of dollars. We were unable to cancel the day of pick up as we would lose more and no RV for our trip already planned! Do not use this web site!! In our opinion, they are dishonest, keep people's money that is due back to them due to an unsafe and non roadworthy RV. Please listen folks and save yourself the hassle. read more

The van was advertised as festival friendly, yet we were scolded for taking it to a festival -- complete bait-and-switch. The host changed our booking last minute, then harassed us with endless emails and calls to return the van early because he double-booked it. To top it off, we were hit with a $500 penalty. Outdoorsy lacks transparency and accountability -- I will never use this site again, and I strongly warn others to stay away. read more

Outdoorsy - RV Rental Near Me

I would give zero stars if I could. I booked an RV through Outdoorsy six months in advance for Burning Man, which was supposed to be my 30th birthday trip. Just days before departure, the host canceled on me. Outdoorsy's response? A refund and nothing more. That does absolutely nothing to fix the fact that, by then, every other affordable option was long gone. After months of planning and thousands of dollars invested in supplies, I had to scramble all day and am now taking a box truck instead of the RV I paid for. The entire experience I planned is ruined. Outdoorsy loves to market itself as a "trusted" platform, but when hosts cancel, renters are left stranded with no backup options, no protection, and no accountability. If you're planning a big trip or festival, I urge you to avoid Outdoorsy -- they cannot be relied on. I'll be making sure the Burning Man and festival community knows this too. read more

The cancellation wording was a little unclear and because I was hours off of cancelling our trip they are not refunding me $379 and making me pay taxes on a transaction that didn't happen. Extremely disappointed in the service to their customers and highly won't use this company again. read more

Outdoorsy - Website - RV Rental Near Me

Would give 0 stars if I could. Be very careful with the fine print in the rental agreement. Any changes or cancellations can be very expensive; in our case, we were charge 50% of the booking fee even with 30 days' notice. read more

Update: It's months later and they still are not following through with the refund as promised. They insist my bank has not reversed the inquiry, although my bank has provided documentation to the contrary. I think at this point they are just delaying and hoping I go away. read more

We rented a trailer from a host through Outdoorsy to go dry camping for Thanksgiving. We picked up the trailer and it was FILTHY! Pee and poop on the toilet, the shower was filled with dirt, the kitchen sink was dirty, floors weren't swept and the surfaces weren't wiped off. The water pump stopped working after 1 day and the battery was not staying charged. Luckily we rented the hosts generator. I filed a claim with Outdoorsy to get my prep fee of $100 back and at least half of my money back for the trip since nothing worked and it was gross. We had a nasty picture of the water filter but didn't have pictures of the nasty toilet or the dead battery so Outdoorsy too favor of the host. They were not helpful whatsoever! I was able to get my $100 prep fee back but due to "lack of evidence" I was not granted $400 back for half of the trip. They clearly take sides with hosts that don't keep their trailers up to code with cleanliness and basic standards of basic trailer inspections that they are renting to the public. Do not rent from Outdoorsy because clearly they don't care about their renters they only care about the money coming in. The customer is always right? Psh not in this case. I'm not one to complain or write reviews but we were in the desert and the only thing we were able to use was the bed, the toilet for 1 day, wasn't able to shower, the $100 generator rental to keep the lights and heater on. We used water bottles to flush the toilet, wash hands and dishes. Attached is the listing we used! Do not rent from them! read more

See all

My brother and sister in law rented a travel trailer through Outdoorsy to go camping for Thanksgiving. It was evident immediately that the trailer was not cleaned and prepared for new guests. It was absolutely disgusting, they had to clean the trailer including feces and urine in the bathroom before they could even put their belongings inside. They paid a $100 prep fee, which they were able to get back once they explained this to the host. Additionally, the battery and water pump did not work. They basically had a box to sleep in all weekend. Luckily they paid EXTRA for a generator. The reason I'm leaving this review is because Outdoorsy denied any additional refund for the issues. I will make sure I share with everyone that Outdoorsy does not regulate their hosts and the cleanliness/functionality of the rentals. This is unacceptable for the amount of money people pay to enjoy a nice weekend camping. read more

Renters beware when renting from Outdoorsy. They make you buy there insurance an tell you it's mandatory but if a clamp is filed they go after your personal insurance. I asked them about it an in email they said its optional but it is not, it is a requirement that doesn't do anything for you if they are going to file a claim on your insurance. I rented a 31 foot RV(caption says lone star barf approved) in Vegas from James a rv owner.. during the walk the owner told me multiple times the previous renters 6 Brazilian ladies damaged the RV. At the end of the trip he tried to claim one of the access doors was damaged. Now im not saying we didnt do anything but how do we know the door wasn't rigged because he never got the damage repaired. Now outdoorsy filed a claim on my behalf they said to my insurance. I dont even have an estimate on what the repairs will cost how am I suppose to know he's not trying to claim all the damage. Renters beware of outdoorsy an a owner of rvs named James (shady) read more