We rented Our Labrador's Retreat in the Ocean Crest neighborhood from 9/21 to 9/28/14. Outer Banks Blue's reservation process is easy and their pricing is "all inclusive"...rent, taxes and insurance, no extra fees. The beds were made and bath towels were provided for no additional fee. We've rented numerous homes over the years at OBX, but this was the first with Outer Banks Blue. This house was well maintained, very clean and comfortable...one of the best ever. read more

Rented an ocean-front home in Nags Head. No surprises with the home or amenities. Only issue we had was with the sliding glass door. Could hardly get it to open or close. An employee from OBX Blue stopped in and tried to get the darn thing to slide correctly. Overall, the home was clean and all promised linens and bedding were available upon our arrival. Like the keyless entry...no hassles with keys etc... . We were told that the home was going to be painted in the off season and a few other cosmetic issues were going to be addressed. Great location and would rent this home again from OBX Blue. read more

My family and I stayed at Summer Reflections(1714 Soble Dr Kill Devil Hills, NC) from June 21-28. The house is very nice. It suggests that you can sleep 8, but the pullout sofa is very thin. I would say the house sleeps 6. There is enough space throughout the house for everyone and it is very close to the beach and the main road. The one problem we had was the internet kept dropping and we had to call everyday to get it hooked up again. The last guy put in a splitter so hopefully that permanently fixed it. I would recommend anyone staying at this place. There is a picnic table, gas grill, and showers outside that are enclosed. Also, two very nice decks on the front porch makes it very nice for sitting out and relaxing. read more

Outer Banks Blue has no idea what they doing in regards to customer service. 10 of us came to the Outer Banks in mid-May expecting to have a great time, instead all we got was a got was a hot house that they seemed uninterested in helping us with. We were there during the first "hot" week and the first 4 days we had to call maintenance about one or both of the heat pumps. When the upstairs finally reached 90 degrees, we had had it. But there was "nothing they could do" about it for us, and suggested that we go buy fans at a cost to ourselves. I would never ever recommend for anyone to use they as a rental agency again. read more

We used Outer Banks Blue this past September for renting a house in Nags Head. It was our first time to the area and first experience with renting a house through a company. And I must say, I will NOT rent again with Outer Banks Blue. The reason we choose to go with the company in the first place was because we found a house on their site that had a solar heated pool. When we arrived at the house, within an hour, the pool guy arrived to tell us the solar pool was not working and someone would be out to fix it the next day. The next day, I came back from the beach early only to find a solar pool service man waiting for me to let him in the house. I had no idea who he was and did not want a strange man in the house with all our belongings. He didn't know what he was supposed to fix or where the problem was. When I called the company, they didn't know he was coming either and I spent about an hour or two figuring it out with the guy and thus had to stay at the house with him. The company offered no apology and this was not how I wanted to spend my afternoon! The next day the pool guy came and stated there was a leak in the pool so he was going to fill it with a hose. He then asked us to check on the leak and let him know if it was getting better. Again, not what I wanted to be doing on my vacation. The water he was filling the pool with was cold so the pool was then freezing the entire rest of the vacation. However, the worst part was the costumer service regarding the issue. The women who set you up with the rentals and answer the phones are very nice, but once there is a problem and you need someone to help you, there is no one! I left 3 messages for someone named Patrick and did not receive one call back. I did get an email telling me there was nothing he could do of which I then called him to discuss the details and received no call back. I will go back to Nags head but WILL NOT USE Outer Banks Blue. There are many other companies with better service to give me money to. read more

Everyone at Outer Banks Blue provided excellent customer service from the booking to the follow up to see how our trip finished! I would definitely recommend their service. We have used them for two trips (1 in 9/2016 and 1 in 9/2017). We ran into two small issues during our 2017 stay at the rental house. They immediately responded to both issues which took the pressure off of me. I appreciate great service and will continue to use them for future trips to the Outer Banks. Thank you, Theresa K. read more

We made wonderful memories at Corolla using Outer Banks Blue. We stayed at One Grand Whim and it was perfect for our family and grandchildren. We loved the easy walk to the beach and all the amenities that Corolla Light Resort offered us. We were close to everything we wanted to do. The only suggestions would be pillow top mattress pads perhaps for the master suite beds. They were very hard. Also, this was not a big deal for us, but we could not get the cable channels to work in the bedrooms, so those TVs were not really useful, except the kids were able to watch some DVDs on theirs. All in all, things were near perfect. We loved the convenience of checking in and out. The key less entry was very convenient. Would definitely go back there. read more

Outer Banks Blue was terrible and ignored us once they had our money. Our house (Sweet Retreat) located in the Four Seasons in Duck was loaded with spiders inside and out. Spiders were found in beds and baths. Ants were a huge problem in the kitchen. We tried to call and email as soon as our first day and finally were contacted mid week from a guy who just dropped off cheap Ant traps but would not spray anything. I then left several messages for Stephanie and Bill and still never heard from them. I couldn't believe how we were completely ignored by this company. The house was dirty too. All the outside porches were unusable due to bugs and filth. It is so unfortunate as the home itself is pretty, decorated nicely with comfortable furniture. Outer Banks Blue should be ashamed of themselves...fireplace, surround sound, and pool lights didn't work and game room table was broken with part left on table top. TOPPING IT OFF...THEY WONT PRINT MY REVIEW ON THE HOME ON THIERE SITE NOR HAS TRIP ADVISOR PRINTED IT YET. FEELING CORRUPTION! BEWARE OF THIS COMPANY! read more

The major issue we experienced with the house rented and managed by this company was the flea infestation. On our second day at the house, I discovered that our small, white dog was riddled with fleas. She has not had fleas in years and I was baffled as to how this could have happened. I immediately went to Walmart and bought medicine and shampoo for her, and treated and washed her. After that, we spent most of the day outside and she had no more fleas. After we returned to the house, I noticed that the fleas returned. Over the next several days, I noticed that as long as we stayed away from the house, our dog had no fleas, but as soon as we were back inside, the flease returned. Given this (and the other issues I will describe below), it became clear that the house was infested with fleas. That is unconscionable, unsanitary, and frankly exposed us and our small child and dog to deseases and infections! I realize that I am obligated to inform the management company of the issue, and I did not do that. The reason I did not do that was because by the time I confirmed that the fleas were coming from inside the house, several days elapsed and I anticipated that the company's respone would be to send an exterminator to fumigate the house. My 2 year old son has severe breathing complications that send us to the ER several times a year, and we take a lot of precautions to not expose him to chemicals, especially to lingering ones in areas he would be touching and where he would be sleeping. I am not familiar with Duck or the products exterminators use, and I did not trust that the management company would know or find an exterminator who used safe products. Beyond that, even if the exterminator used safe products, given that we've never dealt with anything like this, I did not know whether even those products would cause my son to stop breathing and leave us scrambling to get to an ER in Duck. (Is there even one in Duck?) Beyond the flea infestation, the house was covered in pet hair, including on the bedding and the ants were rampant. There were even dead ant carcasses in the fridge. These issues, however, I dealt with on my own by constantly cleaning the floor and keeping food tucked away. Ultimately, the flea issue got so bad that we left a day early. I explained all this to the management, and was very reasonable in their request to just refund us the portion of our payment that would have covered the cleaning. I was told by the company that because I did not contact them during my stay, I would not be reimbursed for anything, including the cleaning fee I paid, the expense of replacing pet related supplies, the time I spent cleaning and recleaning the property, or leaving one day early. The online reviews of Outer Banks Blue clearly indicate that the company is notorious for turning over unclean houses with all sorts of unsanitary conditions (just Google them). That is despicable and a health hazard. We will never return to this house and will never use this company again. To prevent others from experiencing the same issues, we are also posting about the company on local blogs, travel sites, and filing a complaint with the Health Department. read more

I just got back from a week long Vacation at the Outer Banks using Outer Banks Blue. Every year for the past 4 years, we get a group of about 10 friends each year to go down and enjoy the beach. In previous years, we have used Twiddy and have had no problems, but this year, their prices seemed a little high so we searched around and found Outer Banks Blue to be the cheapest so we went with them, and we will NEVER go through Outer Banks Blue EVER again. We arrived Saturday and the house was up to 85 degrees, the carpets were dirty and stained, and the bathrooms sinks had dust all over them. We turned on the AC and the house finally cooled down, once we got settled and took showers, we noticed there were not enough linens for all of us.. The next day (Sunday) we had 2 more people coming down from NY and they were going to use the spare Trundle bed that was supposed to be under one of the beds. It was no where to be found, so they had to sleep on the couches. They also needed to use the wireless for work that was supposed to be provided, but of course it wasn't working. We also noticed the pool was dirty the first day, and the Hot tub had so many chemicals in it, we couldn't use it. There was a bunk bed in one of the rooms, and when we went to use the top bunk, we folded down the comforter and they was a Giant pee stain on the thing. Monday morning we went to use the Iron and guess what, that didn't work either, it never heated up! We called Outer Banks Blue on Monday because they were closed for the weekend and told them of all the problems, so let me list them out for you 1. Dirty carpets, windows, and dust on everything 2. No Trundle bed 3. No internet 4. Over chlorinated Hot tub and dirty pool 5. Pee stained comforter 6. Broken iron. The lady on the phone seemed like she wanted to help, she said that she would send someone over to get things fixed. Well we didn't get the bed until Thursday, the pool never got cleaned after we called and complained 3 times about it, all they did was poor so much chlorine in it we couldn't swim. They never took the dirty comforter, and never replaced the iron. and the internet never worked. We called and complained on Monday, Wednesday and Thursday. Each time the person on the other end of the phone kept getting rude and defensive. The person that had to do some work while on vacation had to travel to Dunkin' Donuts to get wireless access. Needless to say, we will NEVER be using Outer Banks Blue EVER AGAIN. I will be going back to Twiddy!! At least if there is an issue with the house, and you call Twiddy, they send someone right away and don't push it off until you leave. If you are thinking of using Outer Banks Blue, you better look for another option!!! read more

Our family stayed at a rental from outerbanks blue in Corolla NYC and the house was in horrible condition inside and out. Green moss and black mold all over the decks, windows and doors and the sides of the house. the bathtubs were clogged up, cracked and chipped dishes, dirt and trash swept into corners and left, thick dust all over all the tv's and over half the tv's didn't even work. Out dated broken, turn up, worn out and dirty furniture, the outdoors tables were covered in black duet and we had to scrub them with bleach, rusted metal on the wood near the pool, and we called to address these issues and was told someone would come out but no one ever showed up. And now nobody will return our calls or emails. Awful customer service. My advice is not to rent from outerbanks blue. the house had the look and feel of a run down u kept farm house. read more

I recently stayed in one of their homes. The house was filthy...shower stalls were covered in black mold, the kitchen counters were filthy, dishes were put away dirty, light and fan fixtures were covered in film and dust, a shower drain was clogged, there was a black ring of mold around the toilet, and there were dead bugs behind the furniture. The pool bottom was slimy, the drain was completely clogged with sand that the pool guy said came from hurricane Isabel in 2003, and the hand rails were peeling and rusty. The chlorination system had been disconnected. The second floor deck surface was peeling up. The sheets did not fit the beds and the towels provided were full of large brown splotches which they said was folding machine grease. They sent service people to the house (who had codes to enter the house in our absence) without informing us first. I had to make a special trip to their office for the sole purpose of telling them they could not jeopardize our valuables by sending any more service people to the house. The elevator repairman had to be called also. I took pictures and presented them to management in an honest attempt to rectify the situation. I received a response from a Bill Koebernick, the rental manager. His response was "Honestly, what I see is an over reaction and exaggeration on some of these issues, I naturally can't take all of these concerns as seriously as you intend us to. I don't see how the issues that you brought up are worthy of a refund. I certainly apologize that you didn't have as enjoyable time in the house as you had planned, but I am hopeful that you enjoyed your time at the beach with your family and friends." He went on to try and make me look like the bad guy by claiming that the elevator repairman saw me smoking in the house and had to convince the owner not to have us evicted. I don't smoke. And when I went to their office, which was after the elevator repairman had come, no mention of this issue was made. I was given profuse apologies and told my issues would be forwarded to Mr. Koebernick when he returned from Las Vegas. How patronizing. I went to a lot of effort to give OBB a chance to correct the situation, but instead Mr. Koeberick weasled out of his responsibility with lame excuses and lies. He seems to think that offering to send housekeeping back to clean the house (which they spent over 3 hours unsuccessfully doing on check in day) was all they were responsible for. So if you want to rent a filthy house with amenities that are unusable, you don't mind having a lot of strangers interrupt your vacation and you like hearing a bunch of lame excuses...please rent from Outer Banks Blue!!! read more

This was the first time we rented with them personally, but the second time we've stayed at one of their rentals. We had plenty of towels and everything was very clean. I had a couple of issues, but when I called them, everything was taken care of promptly. I spoke with Lauren and she was great. There were a few issues with the rental, but things I'm sure that will be taken care of during the off season. Overall we had a great experience. Not great neighbors, though, but that isn't anything they can control. The keyless entry is great. No worrying about losing keys. For the most part the house was well maintained and clean. I would definitely rent from them again! read more

I've been vacationing at the OBX for years and have dealt with many realty companies and this has been by far my best experience. Booking was easy, check in/out was a breeze with the key code and communicating concerns by text was great. I received a courtesy call before arriving by a friendly associate and even was contacted about a power outage before arriving. They checked on us by phone after arriving and handled our concerns immediately! I will book with them every year from now on! read more

They Just dont care. We used this company to rent a home on OBX. The home was nice however there few things that needed to be addressed during our stay -which they did come to fix a day or so later. However our families travelled up to 12 hours to a home that was not cleaned and not ready at 4pm. We were told they have til 6pm to clean it. If check in is 4 then why in the world would we now have to wait til 6 pm...in the driveway or find something else to do with mulitple family members that are over 70 in the heat and humidity after driving such a long way. Yeah we could have gone to the beach but the older family members really just wanted to unwind and sit in airconditioning. When we finally were able to get in the house we realized the information they had on their page was misleading. 6.5 bathrooms included the outdoor shower and toilet. The "master" bedroom with 2 twin beds was ..well just 2 twin beds. When someone says master, im pretty sure it means there is a bathroom included. Apparently this rental company thinks otherwise. They did not show any sort of concern or that our family was inconvenienced. They just said sorry and thanks for the feedback. So, you spend thousands of dollars on a home, have it not cleaned and then get told they really actually have until 6pm to clean. Seriously...and you get a "thanks for your feedback." no real sense of caring when things are not as they should be. Unfortunately it was not the way to start a family vacation and this company needs to start listening to their customers read more

We've used Outer Banks Blue for the past three summer vacations and love them! Customer support is amazing, the website has great search options, check-in is via email with electronic keypad entry to homes. The keypad entry is especially nice so we don't have to worry about arrival time since our crew is coming from different directions with varied travel times. It's also great during your stay not to have to juggle keys among our group. The few minor issues we've had with a home (i.e., dishwasher not working, no deck furniture) were handled within 24 hours with friendly and courteous staff. We always rent a dog friendly home and have been impressed with the quality & condition of each home. We will continue to rent from Outer Banks Blue! read more

Do not use this rental company. We have been coming to the Outerbanks for over ten years and have probably rented over thirty houses using different rental agencies. All of our experiences have been good, except with Outer Banks Blue. We booked our vacation two months before we were supposed to arrive and paid in full. We were contacted by the company one month before our arrival time telling us that the owner wanted use of the home and that they were cancelling our agreement. Not only did we have to look for another home, but it took them over one month to finally give us the refund on our credit card. DO NOT USE THIS COMPANY. There are a lot of wonderful companies to use in the Outerbanks. Outer Banks Blue is not one of them. read more

My son, myself and few others rented the Double Bogey Beach house.The name of the property has been changed.The property itself was nice. However what was agreed to and is advertised on the Blue's property web site did not work upon arrival. After contacting the management company about the issue's. The services were never available all weekend The internet and TV service was turned off. We could get internet on a wireless from one of the neighboring homes, tho it was a secure network and UN-useable to us. After the trip and many attempts to work something out with the rental company a dispute was put in to the credit card company. We received a response today with a letter stating the rental company has no control over the responsiveness of a public utility and that there was a cable outage. Anyone ever heard of an outage to just one house. The service was turned off, due to the end of the season it seems. THIS WAS NOT AN ACT OF GOD. We did not rent the property from the cable provider. Blue reality should have credited an amount of the rental fee. Instead of making excuses,If Blue reality wants to blame the dog for eating their homework that's fine. It is not the renters responsibility for the utilities promised in the lease and on the web site. It turned out to be false advertising by excuse. And to call the renters ludicrous in there notion a refund is due should raise a red flag to anyone renting for the Blue reality in Kitty Hawk NC. There are allot of company's and property's to rent from in the outer Banks. We are personally going to recommend anyone but Blue Reality. By the way if you are going fishing we recommend the Country Girl Charter boat they were fantastic and delivered what they advertised. read more

this is my third year renting from outer banks blue reality services. and the third year the house was not clean. I like their houses and rates but three times and your out. let me tell you the problems - the dining room table had been either cleaned or stained with something that made it sticky, we tried everything to clean it, nothing worked, one good thing, once our plates were on the table they didn't move, silverware too. we played games everything stuck to the table, unbelievable. the stove top was filthy, so were ovens, cabinets were dirty, no oven mitts and no kitchen towels. crumbs all over the counter tops and couch. sand all over pool table. outdoor grill was disgusting. ice makers broken, mattresses must have been bought at the dollar store. one of our guests said her mattress had a lump in it and she almost fell off the bed. outside patio had cigarette butts and bottle caps everywhere. I could go on and on. spoke to the manager of the place, told him I would at least like some money back I was told it will never happen, he offered to send a cleaning crew, turned him down, who wants a cleaning crew around you while on vacation and besides we had cleaned everything. Outer Banks Blue we will never rent from you again. we have been going to the outer banks every september for many years, never had these kind of problems until we rented from you. never again! read more

Outer Banks Blue is a real pleasure to deal with. Their employees are eager to help with their customers needs. Easy to make a reservation. Their rentals are also clean and well kept. read more

"Aweigh from it All" Corolla, NC This property itself has a great location and features. The service we received from the rental company Outer Banks Blue was less than poor, it was awful. When we arrived at the property we were about 45 minutes early to check in, I called and they told me that there wasn't anything they could do that we would just have to "hang out, outside" until our code worked. When we did get in the first floor toilet was not working. My husband who is not a plumber, looked inside the lid and said it was a simple fix. We called the rental company right away, on Saturday they sent someone out, he said they were going to have to call a plumber. We also told him about a few lightbulbs that were out outside, he didn't have anything with him and had to return later that evening, came back and didn't have enough light bulbs, said that the owner didn't care about the property, he had made a list that was ignored. Sunday - no plumber. I emailed the owner he had someone call me. They did, said we would be first on the list Monday morning....Monday 1:30pm still no plumber, no toilet....emailed the owner again. Finally someone came out fixed the toilet around 5pm Monday night. The first guy never did return to take care of all the light bulbs outside...Wednesday we are out at the pool and we smell something horrible...a septic pipe has burst and is overflowing into the street right in front of the pool...we then had to deal with a pump tank, back hoe and a bunch of men out by the pool for an entire day. I contacted the rental company upon our return about a refund for all our trouble, Bill at the rental company said sorry you are out of luck, we fixed your problems....doesn't matter to them that they were not fixed in a timely manner or that we were not satisfied. I let the owner know, but I warn you if he is still using Outer Banks Blue realty I would NOT RENT!! read more

This is our 5th year in this house in Duck but only the 2nd year renting through Outer Banks Blue Realty. Very, very disappointed. Last year we called to put in a work order for maintenance issues on day 1 and issues were not corrected until day 4 after my husband and I actually paid a visit to the agency and complained in person. Unfortunately, things are no better this year. Called in a work order on day 1 for various cleaning issues and maintenance issues and today, day 4 of our vacation, we had to pay another visit to the realty office to find out status of work order. The gentleman we met with was somewhat unsympathetic to our complaints and when we presented him with a receipt for propane tank rental because the tank on site was empty he balked at the price. REALLY? Was I really supposed to be comparison shopping for a propane tank at 8 o'clock at night? I left our meeting feeling very unsatisfied and unconvinced that anything would be taken care of. We WILL NOT rent through this company again. Renters BEWARE!!!! I am giving one star for this company just because there is no option to give no stars. read more

I have no idea where to start but my family of 7 rented a home in Corolla, NC through this company and had the WORST experience!! The home we rented was called Millefiori and it was absolutely disgusting. We paid extra for 'early check in' which should have been at 1:00pm and we didn't actually arrive until 1:30pm. When we walked into the front door there was trash on the front steps. Cups, food bags, cans etc.. We walked into the front door and found the most disgusting mold and mildew smell. As we headed upstairs to check the place out and get unpacked that's when we saw someones purse and a dirty pair of rubber gloves laying on the couch. My sister in law started to call out to someone since we figured someone was still in the house since their purse was laying there. Sure enough there was a woman on the third floor cleaning. We continued to explore where we would be staying for the next week and found a horrible leak coming from the third floor, through the ceiling and into the living room and one of the guest bathrooms. We later found out that the "sub zero fridge" that they advertise as this incredible feature was broken and leaking. The entire kitchen floor was basically under water. There were still stains left in the toilet from whoever stayed there previously. Multiple toilets weren't flushing and the bed sheets in mine and my husbands room had hair on it.. We headed out to the pool to then see the outdoor kitchen and bathroom had bugs EVERYWHERE! Dead and alive. The outdoor bar by the pool looked like there some wild animal living underneath of it. The second floor deck was black in a large area from either fire or mold. One of the bannisters was loose and seemed like it wouldn't have taken much weight to break it completely which is concerning when you're vacationing with 3 children. Besides the conditions of the house the cleaning and maintenance crew were completely rude and acted like our complaints had completely ruined our day and didn't do or say anything to assure us anything would be done. We spent hours on the phone to get through to someone in the main office that could do something about this. We finally got ahold of someone who was coming out to look at the house and her car broke down on the way.. So we then spent our evening searching for a new house so that our vacation we had been counting down to for months wasn't ruined and we had to find a hotel for the night. The only hotel with available rooms was two hours away. Good news is we finally got a new rental and were able to enjoy our vacation all thanks to Twiddy & Co!! We noticed during that week there were many advertisements for other rental companys but not one for Outer Banks Blue.. I wonder why?? We will NEVER rent from them again and will encourage all of our family and friends to steer clear of them as well. read more

We rented a house in the Four Seasons community in Duck NC August 2016 called Sweet Retreat. Ice machine didn't work. Stereo system did not work. Found pills on the floor near bunkbeds for kids. Cobwebs and spiders on the deck and screened in porch. Milldew around the pool. We called Outer Banks Blue to ask for help in fixing these areas of oncern. Called on Sunday, they didn't call back until Friday. This realty company posts pictures on the website that do not represent reality. I called to speak to manager today and he states his employees fixed the problem according to his records, even though I told him nothing was done and no one had come. I was very disappointed in their customer service. Once they have your money they don't seem to care about you. They are not responsive. I would not recommend using this company. The Four Seasons community is very nice though. read more

We stayed at a home rented by Outer Banks Blue September of 2012. Upon arriving at the home, we were greeted by 7 feral cats who were being feed on the property (5 bowls around the property and 3 cat beds under the deck) We had specifically chosen this home as a pet free home due to allergies in our group. I contacted Outer Banks Blue on arrival day and was told someone would check into the issue. I also left a message for the manager, "Patrick" asking for a return call. When I did not have a response by Monday, I called again. I was once again told the owner would be called and a manager would be in contact with me. I also spoke with the woman who was coming on the property daily to feed the cats. I explained to her I was not comfortable with her coming on the property and I felt as though it was in appropriate for the cats to be living on a rental property. If an organization such as hers wanted to feed feral cats, they should do so on private grounds rather than rental properties. Unfortunately, she continued to feed the cats early in the morning before we would arise and I never received another call from the rental company. I did not want to let the issue ruin our vacation so I let it go since the week was already half over and I was tired of being irritated on vacation. Very poor customer service! Other issues ... home was not up to standard on cleanliness, hot tub temp. control was not adequate ... most of the week it vacillated between 86 and 95 degrees. The Pine Island Pool was closed and no one bothered to inform us but rather sent us passes the week prior to use the pool. No apologies about the misleading information and once again, no phone calls from Outer Banks Blue. I have been renting properties in the outer banks for our family for over 14 years and this is the worst experience with a Realty company I have ever had. Will not use again read more

Rented Huron Haven 5/2013 & found construction going on next door. Woke up every morning before 7am. Outer Banks Blue realty pretty much said tough luck. $100 gift certificate or ANYTHING would have gone a long way in terms of customer service. read more

All talk with little follow through. Missed projections by 50 percent. No marketing plan. Will move on to different leasing company next year. Learned my lesson. read more

We had an absolutely wonderful time at the Outer Banks. The home we stayed in ('Ruby's Treasure') was everything that was promised on their website. It couldn't have been a better experience. Not only was everything we needed or could want, provided inside the home (which was immaculate), we also enjoyed having the bicycles, the gas grill, the volleyball court, horseshoes, swimming pool, hot tub and beach on the outside. The keyless system was also fantastic. We would highly recommend using the Outer Banks Blue Realty Services. They were friendly and efficient. If our travels ever lead us back to the East Coast, we would definitely choose this realty service and this same home. read more

My family just rented this house and was highly disappointed. When we drove up, we noticed all the weeds around the house. Once we pulled into the drive, there was ALOT of sand. It was apparent that the outside of the house was not being maintained. There was old broken chairs from the patio set thrown behind the fence. Once we went into the house we noticed beds without sheets, a bed without comforter, tv not working in bedroom, cracked tiles in bathroom, dirty shower, burnt out light bulbs all over the house, screen doors not working properly, AC unit not work well on the top floor and hot tub not work properly. I had to make several calls to get things fixed. I was finally able to use hot tub on Friday night. I highly recommend not renting this house or any other house from this company. I have rented several houses in the past from other realty company for a lot less and been way happier read more

Outer Banks Blue is an appropriate name because we were blue after renting this house! First time with this company in over 45 yrs of vacationing on the OBX. Never had a complaint with other companies. Arrived to find house somewhat shabby on the outside but very outdated on the inside. Furniture and appliances in need of updating. Couch very stained as was most of the mattresses with no mattress covers on the beds.Entry closet door broken and lying propped off the track. Thousands of flying insects throughout house which meant a major cleanup every morning of dead bugs on floors, windows, and counter tops. Popcorn ceiling peeling and unsightly in guest bedroom, most bedroom furniture was old, worn, and stained. The master bathroom door would not close all of the way so no privacy there. s The sheets provided by the agency were old and worn with stretched elastic and holes so they would not stay on the beds. The old refrigerator in the kitchen was very slow to cool. Thank God the house was oceanfront and the flooring/carpet looked fairly new. The house was a 4 bedroom and slept up to 12 but the driveway was very short and only fit 3 cars(we drive a Suburban). Our guest had no choice but to park on the street. They were ticketed and a boot was placed on the car and a nasty tow truck driver fined them $165 for parking on the street. Ocean Sands in Corolla does not allow any parking on streets- a fact not stated by the agency. Other people had also parked on the street in houses right across from us but the same guy who ticketed us admitted to letting them go. Keep in mind our guests' car was not blocking any drive or beach access, or fire hydrant. Outer Banks Blue was notified of this by us but did not care, saying that there are signs in the Ocean Sands neighborhood about the parking. First of all, we didn't see the signs and when they were pointed out by Mr. Tow Truck guy, were not specific about pertaining to the entire neighborhood. Where are we to park our cars when the beach house did not provide adequate parking??? Lesson learned- no Ocean Sands or Outer Bank Blue ever again. They do not care about their clients, just making a buck!!!! read more

I rented a house from 09-12-15 to 09-19-15 and it was the worst experience ever. We stayed at the Scrapbook. Only nice thing was the location. The house was disgustingly dirty. I don't even live like that in my own house and I had to pay for a week to live in scum. Everyday we found more and more things wrong with the house. By Wednesday, I was done dealing with all of the issues. I must have made 5 work order calls and I was sick and tired by this time using my valuable time to waste on calling to try and get things fixed. Sinks didn't drain, one vanity was coming off wall with ants, one sink only had hot water, the Jacuzzi only worked when it wanted too, there were no steps to Jacuzzi, the windows were so dirty you couldn't even see out of them, I mean the list goes on and on. Most of the amenities' that made me rent this house were either broken or they didn't even have. I told the company it was false advertisement to keep listing things that are no longer there. I was told that sometimes things like this just happen. So I paid the price for my week for these things to be broken or missing? Never did they once try to accommodate any of my complaints. They did try to fix the items I called work orders in on, but half of my vacation was making complaints. I will never ever use them again and I would never suggest another person to use them. read more

We, a group of 6 mature women, rented Sea Spot in Corolla for a week in Sept. We chose this rental because of its location, number of bedrooms and very large hot tub. The tub did not work the entire week we were there. Despite almost daily promises from Outer Banks Blue staff nothing was done. In fact, we discovered later that the staff was well aware before we got there that the hot tub did not work. Multiple problems existed in the house. By the way, the house was beautiful. The TV in the main room did not work (it was a problem with the remote). Many lamps did not have light bulbs. However, the main issue we encountered was cleanliness. Dirty dishes, silverware and glasses, rotting fruit under a bed, dirty socks under a chair....on and on. The staff at Outer Banks Blue was difficult to reach. The manager, Bill, and assistant manager, Stepnanie, took 2 days off at the same time. The remainder of the staff was clueless. We have emailed the owner of the company, Tim Cafferty, with no response. Unless you want to spend your week trying to solve problems that should not exist, go to another company. read more

My family has been renting homes on the outer banks for over forty years. We decided to try Outer Banks Blue Realty Services for the first time in the summer of 2017 due to a listing they had on a particular piece of ocean front property. Two issues: 1. the place was filthy upon arrival-white kitchen cabinets and major appliances sticky with drip stains (ok, it was August and I am sure the home had seen a lot of foot traffic) and 2. I left a pair of brand new Prada sandals in the top floor master bedroom clothes cabinet. We left on a Sunday and I called the office first thing Monday morning when they opened. I was told that housekeeping would check the home. During multiple subsequent phone calls during the week, I was repeatedly told that no one from housekeeping could get into the home and that they would check when the house turned over at the end of the week. The end came and no sandals could ever be found. I suspect the new sandals ended up on ebay or the equivalent. This realty advertises "integrity". I think not! There are many long standing reputable realty services on the outer banks. Would never use or recommend Outer Banks Blue again! read more

We just came home from a week in the Outer Banks. I am not an employee of this company so I will give my honest review, This is our third time renting with them and we have always found them very easy to deal with. We like the keyless entry to the homes and that all linens are provided. The houses we have rented have always been clean. If we've ever had an issue they quickly fixed it with no problems. This was our fifth trip to the OBX and have used two other rental companies. The cleanliness was about the same all around. I would definitely rent through them again. I just wish they had incentives for returning costumers :) read more

I have used outerbanks blue a few times and have never had a problem. I guess there is always a first time. We rented in Duck, the house was called Sentimental Journey. The pictures didn't look bad at all. The house was very old, needed serious updating. Beds had to be 20 years old. The mattresses were so hard and uncomfortable it was ridiculous. Smelled of bad mold, the cold air return was beyond filthy. It looked like nothing going had been taken care of. We were all disappointed. But then we heard noises in the walls. Then we had fruit eaten that was left on the counter. We knew it was a rat. Mice always leave there mouse tracts. Maintenance guy came and set traps. We decided that we didn't come on vacation to deal with rats. I called back and told them we wanted a different house. If I hadn't called they would not have offered anything. They found us a house that was really nice but it wasn't in duck, it was 7 miles south in southern shores. But to have to pack everything up and move it was a royal pain. Lesson learned, check out your houses throughly. I was disappointed that Outerbanks Blue would even list such a run down house. The cabinets were in such disarray, dishes were dirty, only one old frying pan to use. They need to make house inspections and require a level that meets their standards. Anyway I would not ever recommend this house ever. Outerbanks Blue did make it right, but these things shouldn't happen. read more

Just returned from a vacation in Duck at an Outer Banks Blue rental house. Arrived at the house to find it not cleaned up to standards set by other rental companies I have used in the past. All windows and glass table tops in the house were filthy. Cigarette ashes from previous renters covered the outdoor porch furniture. Sand and stones covered all the sidewalks surrounding the house. Spent the first two hours there cleaning! This house was no where near what was advertised on-line. Volleyball court was full of weeds and prickers and the net was in tatters...totally not usable. Pool furniture was old and uncomfortable. Hot tub controls did not work. Sofa bed in den was disgusting; crumbs under pillows on all the couches. Carpet was dirty throughout. Walls were splashed with various stains and scuff marks. Bedspreads stained. The company provided only two dish towels and two hot pads for the week stay. Refrigerator in the den did not cool, nor did it produce any ice which was a HUGE headache. Shower in the den bathroom was a trickle. The Wi-Fi in the house did not work. Called the company the first day about all these problems and got no satisfaction. The "customer service" gal was borderline rude about my complaining. Finally had a service man look at the fridge on Wednesday and he said it was shot, which didn't help us at all. No plumber ever came to fix the shower. The house is in total need up updating and a thorough cleaning. Kitchen not well stocked for large groups. Talked to someone at the company and he said "I get this all the time"...prefacing his comments that he seriously doubted we would get any kind of rebate or compensation. They already have all our money up front, so we are basically screwed. Definitely rent with another company when you go to Duck! Stay away from Outer Banks Blue! The fact that you never meet a real person once you get there is not always a good thing. read more

The house we rented Pluggers Too was superb, walking distance to the ocean, restaurants and centrally located. The management company completely ruined our stay though. One, when we first arrived the recycling bin was completely full and wasn't scheduled to be emptied until the second to last day, so I had to call them to empty. Second, a maintenance person came really early in the morning to service the hot tub, which was a minor issue. Then the bug spray guy came by to spray the inside of the rental while we had babies and young kids staying, this should have been scheduled better. The final straw was when we came back and found to maintenance people in the property with none of us home cleaning vents. This should have been scheduled during the turnover time or when nobody was renting, let alone that it made us feel unsafe. After the last issue I called to complain ad was lectured on the required care of hot tubs and pools. Over all great rental property, but epically horrible management company. Beware... read more

We have been renting in the Outer Banks for many years, usually our stay is the last week of the summer leading up to Labor Day weekend. This past summer we rented through Outer Banks Blue for the first time and were extremely disappointed to say the least. They don't even deserve 1 star for this review. The house we saw on their website, and ultimately rented, was what we typically look for and was in our price range. When we took occupancy of the house in late August, it was nothing short of a disaster. Their website described the house as "Spacious and elegant, this handsome home has everything you could desire for the perfect Outer Banks getaway!" The pictures of the house on their website portrayed a house that was clean and in good condition. I spent the first three days of my vacation taking pictures of everything wrong with the house (I have well over 80 pictures) and documenting issues in emails to Outer Banks Blue. There was black mold in the ice maker, the vent above the oven was an actual hole in the wall (you could see the ocean through the hole), property overgrown and unkempt to the point that vegetation blocked the front stairs and access to the beach, hot tub non-functional, significant wear and tear on all aspects of the house including floors, tables, beds, furniture, windows, ceilings, walls, appliances, carpeting and pool. Grill was so filthy it actually caught fire. Many windows too filthy to see outside. Outer Banks Blue claimed that the condition of the house is lesser that what is represented at the end of the season because of the beating the house takes throughout the season, although nothing in their advertising makes any such disclaimer. They also claimed their prices are lower at that point in the season because of the so-called wear-and-tear from the summer renters. Yet, all rental agencies we have dealt with in the past have the same price breaks towards the end of the season, but the houses are all properly represented and we have never been "surprised" by anything. Outer Banks Blue also blamed the homeowners for the condition of the home, yet they are the business that is deceptively advertising the house. Two weeks before we took occupancy, I found other reviews of the house on flipkey.com. I was extremely concerned about the condition of the house after reading the reviews so I called OB Blue to ask them about this. They said there was nothing wrong with the house and they hadn't had any complaints from renters in the previous two months. Yet when one of the dryers stopped working during our stay, the manager told me they had just replaced it the previous week and therefore it was still under warranty and needed to have Lowes come out to look at it. Another misleading (or lie I should say) statement from OB Blue representative before we took occupancy. We had 11 people renting for the week, 4 families. The vacation was ruined for everyone thanks to Outer Banks Blue. read more

My family and I just checked out of The Lodge managed by outer banks blue.. I have to say this was by far the worst house we have stayed in.. We have been going to the outer banks for 10+ years and never have we experienced something like this. The house has great pictures but as soon as we walked in we noticed that the DVD players weren't working, none of the appliances were up to date, the shower heads and bathrooms had mold and mildew stains, the place was not sufficiently cleaned, the grill hadn't been cleaned which caused a grease fire, there was sand all over the walk way to the beach, broken trash cans, two broken chairs to the dining room table.. This was just the first day. We decided we would stick it out because we had spent so much to rent it.. Then hurricane Arthur came thru.. We weren't able to reach anyone at outer banks blue for two days.. We weren't able use the pool for the rest of our vacation although we contact the agency 6-7 times to request a pool cleaning. The doors leaked water during the storm we were told we would get extra linens.. That didn't happen.. I could go on forever.. My suggestion is as follows.. DO NOT rent "The Lodge" in nags head and if your looking for a property management company do not choose outer banks blue! read more

We rented a 7 bedroom house in Kitty Hawk on the Outer Banks of NC with family & friends for Easter week. The house was okay, but outdated and had a lot of broken/non-working items. This agency was rude to us when two year-round neighbors complained about noise from our house. There were 18 adults, 3 of whom were in their 80s, and nobody was obnoxious or destructive whatsoever. We were enjoying seeing each other after a long period of time and were laughing and reminiscing. The agency totally mishandled the complaint from the neighbors (we did nothing to them or their property!!) and told US to "play nice." Are you kidding me? When we voiced our concerns and dissatisfaction with them about the fact that they were making our vacation very unpleasant, they rudely dismissed us. Considering this is a year-round rental property, I am hopeful they will truly have horrible renters and realize that we were completely in line and good tenants. So much for pumping our hard-earned money into their local businesses and economy. DO NOT WASTE YOUR TIME OR MONEY RENTING THROUGH THIS AGENCY!! VERY RUDE!! There are plenty of other WONDERFUL places to rent in the OBX and thankfully, all have been great experiences in past visits. read more