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    Outlander Men's Gear

    3.7 (12 reviews)
    Open 10:00 am - 6:00 pm
    Updated 1 month ago

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    7 years ago

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    4 years ago

    If you're looking for a pretentious store with pretentious service, this is the perfect spot for you.

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    5 years ago

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    13 years ago

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    Rete

    Rete

    4.4
    (78 reviews)
    0.1 mi
    $$$

    So I have been shopping in this store and it's sister store for 2 years have spent over 4k and…read moretruly love these shops but I bought a pair of pants on Thursday and wore them Friday for 2 hours the pants ripped during regular activities and by the way they were big not tight and the assistant manger who was sold me a 1k jacket one year earlier at the the time was super nice was not only rude but disrespectful she at no time remotely had any shown sympathy or remorse just basically tried saying that construction was good and they are good quality yes there was a little dust on them because I wore to an event which I had to leave to come back to hotel and change. If I was the manufacture I would no longer allow this shop to carry my $207 pants with this kind of customer service. I never get upset or ever post anything but this really upset me.

    The staff is rude and lacks the problem-solving skills needed to assist customers who were led to…read morebelieve they were purchasing a high-end product at a premium price. I would expect a retail store with two decades of experience to understand why a customer who spends over $70 on a cotton t-shirt would expect it to last longer than a couple months. While I value supporting small, locally owned businesses, I refuse to be treated as though my patronage is taken for granted rather than appreciated. I will not be returning.

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    Animal print...always a good idea!
    Animal print...always a good idea!
    Rete
    BEST store!!!

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    BEST store!!!
    Susan Graf

    Susan Graf

    2.9
    (36 reviews)
    0.1 mi
    $$$$

    Uber friendly staff and great selection of men's and women's clothing at S. Graf store downtown…read morePalo Alto on Hamilton Ave (runs parallel to University). We wanted to pick inside and their sales clerks were actually busy rearranging the displays and sorting out piles of clothes, yet they both stopped and greater us. Not only that, they proceeded with friendly chatter about our dog (who loves the attention and was happy to say hello, tail wagging and all), then about men's short coat my wife glanced at. At the same time, there was nothing pushy in their behavior. When sales people know how to strike just the right balance between being human and their sales duties, it's a big plus and a rare occurrence nowadays. Even though it clearly looked like we were just browsing and unlikely to buy anything, they had been just as friendly and nice as they would have been to someone leaving a cash load there, and that alone deserves an appreciative 5 stars from me. I snapped multiple photos of their offerings so you could easily imagine the kind of stuff they sell.

    This was one of the most uncomfortable shopping experiences I've ever had. We walked in fully…read moreprepared to purchase several pieces, but left without buying anything because of how poorly we were treated. The sales associate never introduced herself, was unfriendly from the start, and spent our entire visit following us around the store. Rather than offering assistance or creating a welcoming atmosphere, her behavior made us feel watched and judged. It was impossible to shop comfortably. As visitors from the East Coast, we're very familiar with boutique shopping and understand attentive customer service. This was not that. Good boutiques make customers feel welcome, not like suspects under surveillance. It's unfortunate because we came ready to spend a significant amount of money, but chose to take our business elsewhere.

    Photos
    Italian light weight jackets!
    Italian light weight jackets!
    Soft spring colors!
    Soft spring colors!
    Susan Graf

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    Outlander Men's Gear - menscloth - Updated June 2026

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