Tess was awesome and she really went out of her way to help me, sending pictures of the available…read moreparts and helping me load up. I live about 3 hours away and she made sure the trip wouldn't be in vain! Prices were also incredibly fair and communicated well ahead of time; I enjoyed the experience and I will be contacting her again if there are any smaller parts she can sell and ship to me. This is what it's like to do business with real people who care and have integrity. Thanks so much for helping me revive my car! It means the world to me.

Found the right rim for my car after hitting a pothole. Saved hundreds not having to buy a new…read moreone. Thank you!

Good pricing on my parts and all went well with transaction. Will look here first next time.read more

Lots of parts and very helpful staff. They had just what I was looking for to help get my car back…read moreon the road

I have used Truck Trendz for my last 4 trucks. They are the first people that I take any new…read morevehicle to for Linex Bed Lining...Hard Tonneau Cover...Running Boards...Trailer Hitch...etc., etc. Anne Marie is as trustworthy as they come and always works with me. I'll be heading back shortly to research Camper Tops. I feel confidant that I will purchase.

The product is good but was misquoted. Jimmy Roman said it would cost $1898.62. Picked up after…read moreinstall and was charged $2029.28 ($130.66 more) they won't give me the money back. The lady said Jimmy was new and accidentally quoted me an "uninstalled" price even though my quote says on paper "installed". She said to talk to her next time I have work done and she'll give me a discount (as if l'd come back)

Go elsewhere for parts and supplies! I bought bulbs that was told will fit my car. they did not…read more I returned for the correct bulb. The manager said, "The container is too damaged to return it." They could have returned it to the manufacturer and let them know their product will not work on a Toyota Rav 4 socket. I have never experienced such a non-helpful manager as this! I have spent a lot here over the year. I would never use ANY ADVANCE, again!

First time shopping at this location today. I came in for a very inexpensive part (headlight…read moresocket) that I just assumed would be behind the counter. The gentleman that helped me looked up the part, saw that it was on display in the store and took me right to it. I was in and out in probably five minutes, but even though it was a $6 sale, I was treated wonderfully and couldn't ask for a better experience. I felt like my business was as important to them as someone dropping several hundred dollars. The next time I need something for my car, I wouldn't think twice about driving across town just for the great service at this location.

Don't you miss when the person behind the auto parts counter knew about cars not just put something…read morein a computer. I needed a light and the kid had to get off his butt while sitting on the front counter. While typing away after I told him what I needed he still insisted on needing my vehicle info. Then tried to lie by saying the motor matters for a freakin bulb while vaping in my face Pass this location.

Austin was highly mediocre, less than helpful, in a hurry, gum smacking, unfriendly…read more I'll head across the street to AutoZone.

When entering an auto parts store, patrons immediately place themselves in one of two categories:…read morethe guy who goes straight to the counter for help, or the guy who just goes to locate an item in an isle. I am the second guy. I like to go grab whatever part I need, utilizing the part-look up directory if necessary. I am also a girl. The first offer for help was appropriate; I declined politely. But as soon as i said no, the associate walked over from behind the counter anyway and proceeded to try to locate my item FOR me. I reiterated that I knew exactly what I was doing. Less surprising, he offered to help me change the wiper blade for me. No. I guess I'm only really annoyed by the tact of his second attempt to 'help' me. If I were a man, I don't think he would have blatantly disregarded my saying that I didn't want help. Unintentional sexism is still sexism.

Of the two O'Reilly Auto Parts stores on Broad St... this is the one you do not go to. I've been a…read morelongtime O'Reilly's customer... I typically shop between them, Advance, and AutoZone (maybe Napa in a pinch). Generally the prices at O'Reilly's are more competitive and they almost always have the parts I need, which can sometimes be for vehicles that aren't super popular. I love working on vehicles and would rate my mechanical aptitude as intermediate. My latest auto need was for a stupid simple battery change... the battery on one of my vehicles had been slowly going out over the last few months and the day finally arrived that I needed a new one. What is usually an in-out experience with a tech at the store kindly swapping the battery out for you turned into anything but ideal. As soon as I walked in I was 'greeted' by a guy behind the counter, but he spoke so softly and was looking at his computer screen the whole time, I didn't really know if he was talking to me or to the other half dozen employees up towards the front of the store. I came up and expressed my need, asked him to run a battery test on it real quick to verify voltage (I didn't have access to my multimeter to do it myself like I usually would). Test showed the voltage was too low - battery purchase need confirmed. While up at the front talking with the associate, all of the other employees were basically screwing around, using pretty foul language, and just all-around pretty unprofessional. I thought, man, I wonder where the manager is, I bet he wouldn't be happy. And then poof, out comes the shift manager, and he's right in the mix participating with them! I should have just left at this point! I asked the tech if he'd be able to help me switch it out real quick, and his response was, "No I don't think so.. it's too cold outside. Basically if it takes more than 10 min or so I'm not going to." I'm pretty sure I was speechless at this point. You work at an AUTO PARTS store, not a cosmetics store.. MAN up! At this point I should have left and gave a competitor my business but for some strange reason, I didn't. I paid for my battery, took it out to my car, which at this point wouldn't turn over, so I needed a JUMP. Amazingly, the guy was happy to give me a jump so I could leave, sure hope he didn't get frost bite. Got back and did the 3-minute job myself.. seriously.. two bolts for the bracket, one nut each for the terminal... battery out... in, reverse order. Done. So now I needed to get my core refund of about $20 since they didn't swap it out at the shop.. so I had to spend more time and money and went to a DIFFERENT O'Reilly's and got the treatment and customer service that O'Reilly's is known for. Do yourself a favor and PASS on this store!!!

On our way back to Cleveland TN from a visit to Vanderbilt Clinic for scans for my husband. He's on…read morethe transplant list. Our Expedition started smoking, smelled like antifreeze. We were close to O'Reilly's on Almaville in Smyrna, Tn. Told young man Noah our situation and he knew exactly what was going on. Heater hoses were leaking. He ordered the hoses we needed, they arrived in 1 1/2 hours. Noah was our guardian angel. He took his lunch break and took old hoses off and replaced with the new ones. Noah was a true blessing to us. He did not have too, but he was a huge help. Thank you Noah, I want your parents to know they raised a very courteous, kind, polite and generous son. You were our life saver. We made it home safely. Ty

literally every time my mom has come here they've been super dismissive. she brought my car in…read morebecause the check engine light's been on. all they did was tell her there's "something" wrong with the engine coolant. couldn't tell her what, there's just something wrong with it. what was the point of even checking? that plus the dismissiveness equals not coming back. probably ever.