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    3 years ago

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    Silverspot Cinema

    Silverspot Cinema

    3.2
    (244 reviews)
    24.4 mi

    We went to see Supergirl opening weekend, picked an earlier showing as we came from Wake Forest as…read morethis locale was highly recommended for its quality but not outrageous cost (Compare to say, Alamo Draft House) There was a problem with the screen, I noticed after a bit that the pre-roll was playing but no video, and sure enough something went wrong and they had to scramble to fix, and then well couldn't. Stuff happens, especially when you have high powered hot lights that have cooling problems. Where things shine is what happens when that happens. We just walked out, talked to someone, got a ticket for the next nearest showing and went into that. no mess, no 'oh that's later int he day more expensive you have to cover it' just a quick swap, new seats picked, and back in we went. We didn't eat there so I can't comment on the food pricing, but, everything is more expensive these days.

    I've frequented Silverspot since it first opened at University Place and it has always been hit or…read moremiss. My latest visit was for a screening of Spider-Man: Bran New Day on July 30. I've ordered pretzel bites or other food ahead for seat delivery several times. Typically you must have your ticket scanned by the attendant to "check-in" and alert staff to prepare food for delivery. Sometimes my food has been delivered rather quickly and other times not. This visit was probably the worst of them all. I arrived at 11:30am for the 12:00 pm showing and had my ticket scanned. I know it takes some time and very rarely criticize food service at any establishment. However, I was not expecting it to take ONE HOUR for delivery of an order of pretzel bites to my seat, especially since other patrons ordered in their seats after arriving and received their orders before me. Once received at 12:30 when I arrived at 11:30, I was stunned by the much smaller portion size for the price than in years past. Beyond the clear service issue, I was also disappointed that Spider-Man themed popcorn buckets were available at the in person concession stand and not available to order ahead on the app. There was no mention of these being available at Silverspot on social media or the like until hours AFTER my screening. I would have preferred this and, had I known, waited until I arrived at the theater to purchase. I contacted customer service online right after my screening. The website stated a response would be sent within one business day. Three business days and a follow up email later, I finally received a "response" which felt very impersonal and not sincere. The "response" repeated many of my talking points and said feedback would be "passed along" to the team. Much like an AI-generated response. Subsequent emails have been ignored. Needless to say, I have no interest in patronizing this theater in the future after being a longtime customer.

    Photos
    Ticket Purchase Kiosk
    Ticket Purchase Kiosk
    Popcorn and raspberry lemon drop
    Popcorn and raspberry lemon drop
    Outside of Venue

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    Outside of Venue

    Outlet Video and News - videoandgames - Updated August 2026

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