Absoutely horrible customer service!! Deceitful…read moreUnprofessional Unhelpful Absolutely horrible DO NOT RECOMMEND!! Theh technician was late mulitple times for schduled appointments. He didn't even show up once. The customer service team is unporefessional on the phone. They can't give you answers. They just argue and yell at you. HORRIBLE!!

A fabulous experience with Steven, the owner of Elite Appliance. This family run business is ELITE!…read more I called to schedule and literally received a call back before I hung up the phone. Brandon gave me several options all based on my availability. Prior to the appointment I received text confirmation and text reminders. When Steven was on his way I received his location via text so I knew his exact time of arrival. So we were off to a great start. I love an organized business- especially one that I am not worrying about following through. So I was already impressed and then Steven walked through our door. Immediately he earned our trust. Not only is he an affable guy but confidently explained the issue with the dishwasher and said he would order the part and could be back in a few days when it arrives. On the return trip he once again was on time, quickly repaired our dishwasher- no muss, no fuss. Just like I anticipated. Elite Appliance is on my gold star list and I will use Elite Appliance in the valley. I never questioned the cost of the repair because I had faith in his business ethics. When people trust your brand they won't question the price. So true. You can't go wrong with this wonderful company on the mountain.

This is the text I received yesterday and accepted the appointment:…read more"I can come out tomorrow sometime between 12-3 will that work?" Today I waited for 3.5 hrs, no show and no call! Very frustrating!

I needed to find someone who could come check out my fridge as it stopped cooling in the fridge…read moreportion and it was already 6:30 and most places were closed. I message him on text and he was able to come by that same night. He was able to tell us what was wrong and ask fix the issue for us. Honest and reliable service. Will be calling for any other appliance needs! You won't be disappointed.

Nick arrived a little late but he kept us informed of his progress the whole time. He promptly…read moreperformed his repair and his price was very reasonable. I would highly recommend his company. Thanks Nick

From the owner: We have been in business in the White Mountains since 2010…read more We have lived here for 20 yrs. I have over 30 yrs. experience in all phases of construction & major appliance repair. Factory authorized to do warranty work on most major brands. We attend classes and factory seminars to maintain our certifications. We repair major commercial brands of Restaurant, Laundromat and Dry Cleaning equipment. Have access to parts, manuals and service bulletins for all brands. Factory authorized for most major brands. Continuing our certification for the other brands. We are here to help and keep work in the White Mountains. You do not have to wait for service to come from the valley anymore. We have fair completive pricing.

Had to use these folks under the manufactures (Whirlpool) warranty. Brand new dishwasher (in a new…read morebuild) and the lower spinning water arm came completely off and melted the piece that attached it. Told the girl on the phone the part# so the technician could bring the part with him on Thurs (it was Wednesday) She said she couldn't get the part overnight, so I'd have to wait until the next Thurs. 8 days later guy shows up, no part with him. Wait another week, in the meantime dishwasher is leaking all over my brand new floor. Shut off water to sink/dishwasher. Guy shows up week later with part, drops it in (he's there for like 5 min.) says, "All good." I ask him about the leaking and he says, he's sure its fine now. I insist he turn it on and test it and dishwasher immediately throws error code and gushes water all over my new floors. He was literally going to leave without even testing the dishwasher. He looks at me and says, "your going to need another part." No kidding, Einstein. He tells me he'll come on next Tues. (it was Thursday but Tuesday comes and no repair guy, I text him and replies he made a mistake and it will be Thursday again. Pretty sure if I hadn't texted him I never would have heard from him until Thursday. I had made an appt on Thurs because he told me it would be TUESDAY!! Thankfully my husband said he'd cover the appt. and Dishwasher finally got fixed. Took over 3 weeks which really impacted my home baking business. There was literally no customer service or attention to detail from this company and if this is who Whirlpool contracts for their new warranty work I'll never buy another Whirlpool appliance again.

Ricky replaced a fan with a used one and in doing so broke the thermister that regulates the temps…read morein the fridge and freezer. The unit ran constantly due to Ricky's incpmpetence and burned itself out. I had to replace the unit after spending $367.00 to fix it. Ricky then lied to me saying he would refund my payment which he has not done. Now he will not return my calls. This company is corrupt and incompetent. Find another service even if you have to wait.

Walked in looking for PEX fitting I forgot at large box store 50 miles away. Walts had the fitting!…read moreEmployee was helpful in locating the fitting. They have the store well stocked , organized ... Thanks

Had the roof fail on our RV - roof cap failed and part of it blew away! Went to Walt's and spent…read more20 mins walking through what happened and what we needed to McGiver a fix so we could limp to Albuquerque. Guys where willing and able to help! Highly recommend this place!