I've been in desperate need of a hair cut for quite some time and was also looking for a new place…read moreor person to do it for me. Thanks to a sheer act of spontaneity I finally made it happen and Penzone made the cut. I just happened to be scrolling through my Yelp app looking for salons nearby and Penzone jumped out at me because this location has been there forever. I've also had my hair cut at one of their other locations forever ago and when I looked at their availability, they had an appointment the very next day at 5pm. I didn't even care who the stylist was, I just needed it done. I arrived right on time, checked in, and grabbed a beverage while I waited. It wasn't long before I was greeted by my stylist, Sage. She was easy to talk to, listened to what I wanted, and gave good advice and direction when I was tempted to do something I wasn't planning on doing. I knew exactly what I wanted, as I was looking to get the same cut I did last summer. Your basic long bob, about collar bone length. We did the washing and cutting and drying and cutting again and I was out of there in about an hour and a half. I'm really pleased with it and enjoyed Sage's approach so I made an appointment to come back in a few months. The price point was cheaper than the place I used to go to and I was way more satisfied.

Do better Pezones. Called and booked a pedicure at Short North and you even asked me for a credit…read morecard to secure. Then I show up and it's.. oops someone must have taken your spot- can you wait another 30 minutes.. not. How do you ask more of your clients but not deliver more.. and then to not even offer a gc or discount to keep my business .. not impressive.

Bailey was my stylist when I went in. She was friendly and warm. What I really appreciated most was…read moreher constant communication with me. She made sure she understood what I wanted as far as my expectations, she let me guide the experience, but she also made suggestions from her professional standpoint. I was very happy with the results and would absolutely go back to her. Also as a side note, the rest of the staff that I interacted with (on the phone and in person) were also very nice.

I've been on the hunt for a new hair salon after my previous go-to girl retired. I had heard great…read morethings about Phia and after a gym sesh across the street I decided to randomly swing by to see if they had availability anytime soon. When I walked in I was super surprised to be greeted by a virtual assistant through a monitor. It was something straight out of the Jetsons. After they asked me a few questions they happened to have an opening an hour later so I swiped that one up and came back after a bit. I was randomly assigned a hairstylist, Minnie, and it was like the stars in the universe aligned because we clicked right away. She asked me all about my hair and what I was looking for. I'm a wing it type of person but I did have some things in mind. I ended up getting a trim with some wisby longish bangs and she was able to keep my length which was awesome. At the end she mentioned the different products she used in my hair and sent me home with a "care card" with recommendations on when to return and who else to see if she wasn't in. The whole experience was lovely and I'll definitely be back in a few months!

I needed a haircut / makeover! I've been living in a ponytail for years and I wanted a change…read more Heather crushed it!!! I showed her some pics that ChatGPT came up with and she ran with it. I could not be happier!! She kept the appt fun and upbeat and was such a pleasure to work with. I will be seeing her from here on out!!!

I would strongly advise against purchasing extensions from any of their locations. I have spent…read morewell over $3,000 across multiple hair extension orders, and both my daughter and I have experienced theft of our purchased hair. Even after proving this, the only resolution offered was a small discount on another order, from which I again received less than half of what I paid for. Stylists have taken full hair orders and replaced them with completely different hair (in color, texture, and length). I have also had extensions switched out during maintenance appointments--suddenly the hair would be shorter or a different texture. After taking my concerns to management and trying to resolve the issue, I visited three different locations and worked with several stylists. Unfortunately, I found the same problems recurring. I am deeply disappointed and disturbed by how widespread this appears to be. The issue is not limited to a single location. Some stylists rotate between salons, and many learn the extension installation method not only to service high-ticket clients---but to obtain free extensions for themselves. When you order hair through Penzone, it is shipped directly to your stylist--not to you. As a result, you never actually receive your full order. This is apparently an open secret: stylists often take what they want from your purchase and If you're lucky, you MAY get what's left. I ultimately removed my own extensions and, as shown in the attached photo, even the one full track that remained had sections cut away. Most notably, it's not even the hair I purchased---- it's neither 22 inches nor ombré as ordered. (The original hair I came in with attached to my hair is pictured in my head....blonde, 22 in. And the track I removed after maintenance is in my hands).

I eventually found the electrologist I'd been looking for. I'm originally from Russia and got hair…read moreremoved there on almost all of my areas. I know how important it is to not pluck hair for an electrologist but make sure the follicle is dead and hair simply slides out. I understand that it takes a bit more time to remove hair from a certain area but it's much cheaper in the long run because much more effective. I wouldn't suggest any electrologist who removes hair the way that a client can feel any resistance. This would mean for the client to come back and come back and come back...

I have gone through 7 different electrologist in the many different areas I have lived in. Dee…read moreFahey is by far the most professional, thorough, efficient, and knowledgeable electrologist there is. She is very comprehensive in obtaining her clients history, understanding their needs and meeting them fully where they are. She is very informative and provides all information regarding number of insertions and is wonderful at tailoring her machine to meet the skin needs of her clients. Her pricing is very appropriate to the high level of service she provides. She is extremely flexible with scheduling and is overall, a very kind and warm clinician. I felt very comfortable from my first appointment on. Unfortunately, I have moved out of state and am consistently reminded (and continuously inform Dee) of how "spoiled" I was while receiving her services in Columbus. I certainly miss her! If you are looking for a very skilled and thorough electrologist who is able to exhibit quick results-do not hesitate to contact Dee-she is wonderful!!

I've really debated on leaving a review because I never ever do things like this. But I am just so…read moreunhappy with how my hair turned out and really just the whole situation. I was originally scheduled with Kat, but because she was sick she wasn't in on the day I was scheduled, and that's okay I'm usually flexible. So someone called me the day before asking if I wanted to 'reschedule with Kat or if I wanted to still do it today there's another stylist who is very experienced, is on the same level as Kat, and will do a really good job' so I said sure I can switch. I go in to my session yesterday and show her the same pictures I had sent Kat. The girl said in order to get the color i want we would need to lighten my hair and then tone it. So I said okay. About a quarter way through her lightening my hair I asked if it was a dye. She said it was bleach. I didn't know lightening hair was bleaching, but it makes sense and that's my fault for not clarifying. I figured she knew what she was doing so I continued on with it and didn't say anything. After like 4 hours we washed the bleach out and she put a toner in and my hair ended up being an orange/yellow. I was going for the complete opposite of that, like an ash brown kind of color. I couldn't even say anything about how much I didn't like it because I was there all day and just wanted to leave and didn't feel good about my hair. I go home. I look her up on Instagram and I find out she's an apprentice. I understand people need to practice and learn but I really wish whoever scheduled me would've been honest about the level she is on. The next morning I call back because I just can't walk around looking how I looked, especially since I am going to a wedding. I get it retoned by the same girl and yes it's better, but it still is not even close to what I was going for. Instead it's a little bit more closer to my original hair color just slightly darker. I feel like my hair is ruined from the bleach. It's so brittle. And I honestly feel like I could've done the exact same thing with a box dye from Walgreens and spent $15 rather than $245. I wish my hairstylist would have told me it would take multiple sessions to get to my color goal or just say she didn't know how to. Not giving 1 star because she at least was willing to try and fix it. And it's my own fault for not knowing she was going to bleach my hair. She was really sweet and I just feel bad that I didn't like it. I really wanted to.

I've never been someone who's particularly concerned about her hair - I wash and comb and then it…read morebasically has to be presentable - and the stylists I've seen here have all been more than willing to work with that. I currently see Arlene, and she's been great at figuring out things to do when I need a change without having to change my non-existent styling routine.

I was unhappy with the haircut given to me by Tracy. She told me to come back in and she would fix…read moreit. Unfortunately, I did go back in. She proceeded to trash my hair. I found this to be childish, vindictive, and totally unprofessional behavior. It says alot about her, and her professionalism as a stylist.

Always do a wonderful job on my hair! Terry is amazing! They offer so many services and everyone is…read morevery kind.

Tyler was amazing!! He was spot on with what I described and SO enjoyable to spend time with and…read moretalk to! Even though I'm from out of town, I was treated like a returning customer which was really appreciated. I would definitely come back to Tyler on my next Columbus visit! I wish there were more pictures posted on yelp because I took a risk going here especially because it says 'men's hair salon' which is not true at all! When I was here, it was all women getting blow-outs, and they all looked great too! Plus, aveda products! This place was truly 5-stars from start to finish!!!

Great hair cut and service Love the zen quality of the shampoo area.Was out of town and needed a…read morecut.

I came here to get my hair done in early August, my first time going out alone since I had a baby a…read morefew weeks prior . I wanted to relax and get my hair done and go home but the person who did my hair (Karolla) made that impossible. She lectured me majority of the time she did my hair about how I needed to take care of it and told me if I come again with my hair tangled , they will charge me extra . It was miserable and I wanted to leave but finally she shut up and just did my hair . I've never had this issue here when I came in the past but they have changed things around Needless to say I won't be returning, I don't recommend this place to anyone

I was randomly looking through the reviews on fine evening to get a nice haircut. I thought I would…read moregive this place a try. It looks busy and fancy and bit different from any salon you would walk in on any regular give day. The service was super cool and welcoming. I got a nice shape and look to my hair when I walked out of that place. And one thing I liked about this place is they don't force you to try their products although you get some nice suggestions if you are looking for one. For the price it's bit up compared to a regular salon. But I promise you'l get what you pay