I wanted a nylon string of my own, and Trinidad helped me find one I am extremely happy with. After…read moretesting a few for their action, feel, and sound, he brought me a 1965 Model 900 Giannini that has aged surprisingly well. Trinidad even cleaned and restored the guitar whilst telling me more about its history. I am a proud owner and will do my best to preserve my beautiful guitar.

While the band was in California, I had to go to a Music Go Round. It's a store that sells used…read moregear. This one was somewhat small but there were some deals to be found. I just wanted to buy a keepsake to remember the trip. I found a used Hobo Drive that had been marked down. Got it for less than $60 and it usually goes for more. I did see a used Studio 3 - this is really old from the 90's. I used to work for the company that made it. Those were good times!

Just a shout out to Al, what a great experience getting a rental violin for my daughter. He was…read morevery personable, helpful and provided us great customer service. No pressure at all and a very pleasant experience. Thanks Al

It's unfortunate because all of the music stores (or the 3 that I've visited) here in Stockton are…read moreall lacking terribly. I've been a musician for over 20 years. Initially this place gives you nostalgia. You feel like you're back at your old music store as a kid. They've got many of the accessories needed for brass and wind students. He also had some pretty cool harmonicas as well. But, it is as others have stated. He has this attitude that feels like "you don't know what you're talking about, you're not going to purchase anything, so therefore, you need to get out right now." He didn't say those things but that's how it felt. Even when he gave good information about the products and tried to be nice (I can tell that he was trying) it still felt cold. I want to love this place. I feel bad for him simply because most of the mom and pop music stores have been obliterated by big box stores like Sam Ash and Guitar Center. So maybe this is his response to that.

Loved comin here I believe the guys name was Nick who helped me out He way good with studio and…read morecomputer music shi cause it's complicated as hell tbh he said if he there I could bring my laptop in an he would help set it up if I cant get it off youtube super smart staffs here

I took my son's saxophone in to be adjusted and let them know specifically that we were having…read moreissues with the lower notes. It took almost a month to get the saxophone back and when we did it was still having the same issues.I paid $228 for the service that was not done and when I called to get my money back the owner refused and said the only thing I can do is take it back and have them fix it again. When I refused that service because I don't trust them now, he refused to hear my concerns and got more and more upset until he hung up on me. When I called back and told him he hung up on me he said "yes I did and I can refuse service to anyone and I'll do it again." Please DO NOT use them for any kind of services, they'll take your money and not do the work you pay so much money for.

Shoutout to Westin for assisting me with an awesome experience! I was also injured and he was so…read morekind to carry my stuff to my car! Also the individual who opened the door for me as well. It's those little things yall!

So... have to start off saying been going to guitar center all over from San Jose to LA since the…read more80's - yes.... I'm old... went in to Modesto store literally to hope for a set screw for a Grover head for one of my Gibsons. The manager Shane Green stopped what he was doing and did everything with himself and tech to track one down for me - customer service was amazing since he did not charge me for it. The level of service made me stop and pick up a new PRS and a tele ultra.... went in for a 5 cent screw and walked out with 4500.00 more in equipment and a smile on my face. This is what customer service does for a business - thank you Shane and GC as always!

Very helpful and friendly staff. Tonewood and courage had some really cool guitars. I can't wait to…read morecome back. Check out a live show.. they made me feel really welcome. Highly recommend.

Found this awesome music store in Napa via Yelp. Once again Yelp led me to where I wanted to be…read more We spent about 30 minutes looking at the great collection of guitars and basses while chatting to the one guy running the store. I was wishing I hadn't just bought a new guitar a couple of weeks prior to going there. my 'wife vs. guitar' points were all used up for about the next two years. I only bought a set of strings but I loved the vibe of the place and intend to visit there whenever I get to Napa.

I accidentally got the wrong instrument but the took it back and gave new the right one. V…read moreknowledgeable staff. Lots of variety. Easy system to set up.

My husband has been going here for over 15 years for all of his musical needs. John and his family…read morehave always been more than helpful. My husband has been looking for a piano for some time and John let him know about one that came into the shop recently. It happened to be exactly what we were looking for. John arranged for it to be delivered and tuned. We couldn't be more happy with our purchase and the delivery process. Support your local music shop!!

What a wonderful little shop a short drive from the Lincoln area. Great service and gentle care of…read moremy vintage Martin guitar. The owner had answers to all my questions. The 65 year old instrument came back from his workbench looking brand new! Well... almost. Haha! Know that I'll be back. I highly recommend Auburn Strings as the place to shop for guitars and your string instrument needs. As a 75 year old player, I speak from experience!

Friendly knowledgeable people. Excellent customer service. Great selection of guitars and strings.read more

What a find..... A unique, cozy guitar shop located in the quaint town of Saratoga…read more A bevy of beautiful (generally high end) instruments. I found the perfect Taylor acoustic for my daughter's Christmas/wedding/college graduation gift. Tyler is most helpful and a genuinely nice person. What he offers is basically a guarantee that will allow you to upgrade from your original purchase to something else and he will credit your original price towards your upgrade. Of course, your original purchase must be in the condition you bought it. A novel and intriguing offer. This shop gets 5 stars from me! And while you're in Saratoga, following your visit to Diamond Music, stop by a local coffee shop or diner to complete the afternoon.

I fell in love with a tobacco sunburst guitar mounted on the wall so I'm going back too play it…read moretomorrow when the store opens!

I have been to this location several times on a personal visit and have absolutely nothing but…read morepositive things to share. I'm greeted every time. Employees ask if they can help me find anything. They're helpful and informative. I also work with a local little league. This business has been nothing short of generous with sponsorship and donations. They were always extremely professional with me and my fellow board members. Roberto and Cristoph went above and beyond! They deserve a 10/10 in customer service. I will be back on behalf of our league and for my family's musical interests.

i posted a review about GC back in Mar 2023... I will freely admit that at the time, until i got a…read moremanager involved customer service was not stellar... that being said, i recently purchased a Fender Telecaster Ultra II. The experience of purchasing (traded some guitar + cash) was excellent. The only issue I had was with the quality of the instrument. To Fender: Do better! After i couldn't deal with the persistent string buzz and the guitar constantly out of tune... I went back 5 days later with the intent of returning and/or exchanging. That experience was also awesome. Ethan helped me out and was very understanding. His first response was to offer to ship me a new in 2 days... I asked about in stock items and he indicated he had another one in the store, still in the factory carton. So i asked to check that one out... it was worse than the one i bought. I asked if i could have the store tech look at my purchased instrument. He introduced me... can't remember his name. He was rather dismissive regarding my issue but made some simple adjustments while i was there.. I took it home and it pretty much the same... I'm now at a point where i'm ready to chuck it all, still mulling it over but i wanted to give a shout out to CG for its much improved customer service.... Shout out to Ethan!

In my opinion they have a wide variety of instruments from beginner to professional. I think the…read morecustomer service is excellent. I thing the prices are fair. If you or your child is looking for a new instrument try giving Gottschalk Music Center a try.

If you are a music teacher or a musician I have a cautionary tale for you. Over 3 months ago, I…read moremade arrangements with Gottschalks Music in Modesto to have an instrument rental night for my students where they would come to my school and my kids could get instruments from them. Even got a phone call last week confirming that they would see me on Monday (8/15). Well, today at 3:45pm I received a phone call from Gottschalks telling me that they had to cancel my instrument rental night. I was taken aback! All i could muster was a, "Why?!?!" And then I was told by the employee that "I was told they we're not doing that and we have to cancel". When I asked why they would do that, after we had this planned and confirmed months ago, he said, "I didn't get a good reason why"... I was so livid. All I got was a "Sorry..." I told them that they really screwed me over and that it's their loss... Then they had the audacity to say, "Well if you still want information about rentals, I can send that to you." I responded with, "If you think I'll EVER do business with you again after the stunt you just pulled, you just be out of your mind!" Then he said, "Sorry..." and I hung up the call. I have never dealt with such a level of unprofessional incompetence in my life! Luckily, this story has a happy ending, and my faith in humanity has been restored. I reached out to Ingram and Brauns Musik Shoppe and told them about my situation. Not only can they host a rental night for me but, I don't have to go through the pain of trying to reschedule the whole event because they can even come this Monday on my original date. So, moral of the story: STEER CLEAR OF GOTTSCHALKS MUSIC! The most undependable, and flaky of all business. Shower Ingram & Brauns with all your affection and business!