We're very lucky to still have this music shop in San Jose…read more... Very friendly knowledgeable experienced staff.... I just had the intonation set up on my old Gibson Paul and it plays great... Ask for Terry to set up your guitar... Thank you.

Pretty cool that my son & his dad earned a sticker because they said a specific word when they…read moreentered the store!

I went to Starving Musician (Santa Clara) in search of an electric drum amplifier and an Epiphone…read moreSheraton. I was in luck this day as I found both a brand new e-drum amplifier and a used Sheraton at fair prices. Looking the guitar over I noticed the nut for the instrument jack was loose and asked that it be tightened prior to purchasing. On a semi-hollow & hollow body guitars this can be a tedious task, hence why I asked for assistance. The guitar tech, Dimitri, stopped what he was doing and went above and beyond my expectations to remedy the problem. It was not a quick fix and he kept me updated throughout the process. Starving Musician is my first stop when looking for music gear. They have been around as long as I can remember and offer the best trade-in value for your used gear. Always a great experience.

Basically a great place for nice condition used equipment at decent prices with sales people to…read morehelp you with your selection. You can also sell some of your stuff here. However, sometimes.... ? A few days ago, I got this... I came in to sell or consign an 8 track reel to reel Tascam 38 in hardly used, pristine condition, value $800-1,000+. I was told that they do not sell this kind of thing and to go to Rasputin or Street Light. ????

Very good service today from GC Stevens Creek. The 2 gentlemen that helped me portrayed excellent…read morecustomer service and they were very honest about what I was trying to accomplish. They were also very friendly and fun.

Came here with my drummer friend to get some gear. The associate I think his name was Sandro was…read morevery nice and gave us great service. Other associates working were very friendly they also give music lessons. This is definitely the store to come if you are a musician or looking into being one.

Dear Robert, Thank…read moreyou for replying to my review. I would like to clarify a few points regarding your response. In my review, I used phrases such as "I guess" and "if" to denote uncertainty rather than making definitive claims. My intention was to explore possibilities, not to state untrue facts. Additionally, since you have my phone number and email address, I would have appreciated a follow-up regarding the needs we discussed that weren't addressed during our initial call. To clarify, my "needs" included the immediate purchase of lights and a fog machine, as well as a future four-core-pillar inspection of my Rafael Quiles Ballester Flamenco guitar, Fishman amplifier, and microphones. I am glad to hear that my initial impressions were incorrect. I value fairness and believe in second chances. I have not yet had my guitar inspected; if you are open to a fresh start and are willing to perform the inspection, please let me know. I would be happy to update or delete my current review and provide a five-star rating upon a positive experience. Finally, having worked extensively in customer service, I would suggest that if a specific time is set for a follow-up, it is best to honor that commitment or reach out to explain any delays. Clear communication is always preferable to leaving a customer wondering if their needs will be met. I look forward to hearing from you.

This has been my go to music shop for many years but for purchase and repair/setup…read more You won't find a more knowledgeable group of people. Or people who will go out of their way to make sure you get a good instrument.

I had a repair done by Alfred of a hairline crack on the neck up by the head stock. He did a…read morefantastic job repairing it and was a pleasure to work with. So was everyone else there. Being a guitarist, it's great to know that Gryphon is there if ever I need any kind of work done on one of my guitars. Thanks guys!

I've been coming to Gryphon for all of my guitar needs for a few years now and could not be more…read morehappy with the experiences I have had. Every single time I come in, every member of the staff is extremely helpful and kind, always ensuring the best service possible. While every single member of the staff that I have interacted with have been extremely helpful, Matt D has always gone above and beyond to help me find exactly what I am looking for. Each time that I have come in looking for a new guitar, Matt has always helped me find the perfect one, all while being extremely kind and great to talk. I cannot recommend Gryphon enough. if you are looking for anything related to fretted stringed instruments, I highly recommend checking out Gryphon.

We came here beginning of Summer as my kid wanted a Viola from here. Judy got the correct size and…read moreshared when would be a good time to come back before Fall to pick up a rental. Judy was so patient, funny, informative and kind I wouldn't go anywhere else for instruments again (and we live faaaaaar away). Fast forward to today: we came to the shop and Edmond helped us. He was just as kind, patient and informative as we went through the process of picking between two instruments. I highly recommend this place for instruments!!!

Wonderful local instrument store with friendly staff who are generous with the information and…read moretheir time. I stopped in with a need for support on a custom instrument build, and I had the pleasure of talking with in-house luthier Jason at length about it. Looking forward to returning soon and working with the shop and its staff on this special project. 10/10 customer service, highly recommended, plus a nice selection of stringed instruments.

Rex has been working on my guitars for over 30 years. He is the absolute best! He is very honest…read moreand detail oriented. He will explain exactly what he will do, step by step, to make your instrument the best it can be. Rex is extremely knowledgeable with all kinds of guitars, and I would trust him wih any guitar.

I feel like everyone knows Rex. Rex is the guitar guy in the Bay Area…read more He's done work on 3 guitars of mine over the last 20 years, and his work is top-notch. He really works with you to help identify what you're after, and offers creative solutions you might not have thought of. Recently he swapped pickups (stock pups for Air Norton + Tone Zone) on an Ibanez RG 7-string, and when I explained I was after tonal options, he suggested we throw in a half-out-of-phase push/pull pot. The end results just sounds perfect. He got his start doing military-grade electronics in the Navy. His work is clean, and it lasts. I have an RG 570 he swapped pickups on, and a Fender Strat, and both still just play and sound like a dream. He's busy, but it's worth it, especially if you need any work that's out of the ordinary. Rex's breadth of ability is pro-level.