BUYER BEWARE Horrible workmanship too high of pricing- had to frame the project 2'x, workers were…read moreno show constantly,one worker was relative who was a landscaper terrible atitude kicked my patio door. Made sure he never came back. Workmanship horrible, owners tells you can use more of "brown" fieldstone instead workers used more gray. Workers did not listen to customer. Never cleaned up, so I could my kitchen. Bricks crooked, mantel crooked on one of the sides, when pointing to owner "he said floor wasnt even"ordered incorrect insert logs,the grout or should a say cement is crumbling at the bases/hearth. The other side of FP with a new mantel was taken down 2'xs because of excessive gaps. One worker had to be on one side working and couldnt "touch" the other side of FP of a worker who never showed up.Owner is a "smooth" talker- increased pricing didnt change invoice. Then when it was time to light up the FP, it didn't work! One guy couldnt figure out the problem, then owner came out several times and finally took part of FP apart, found that they didnt build it correctly, workerss forgot to install a baffle inside the exhaust. They never pulled permits with city, remove a gas shut off valve, when house was built, said we didnt need it anymore. What! It took over 3 months to complet the project, neighbors even ask why took so long!

Shores came highly recommended to me and they did not disappoint. They were professional and…read moreresponsive every step of the process. On the day they installed my fireplace it was terrible snowy weather and they laid out tarps through the house where they were working, trenched the lines outside and were very clean and organized. The team was talkative and nice too, explaining what they were doing on the install. Their crew even shoveled my entire driveway to bring everything in and out with the old but the cherry on top was that they shoveled my sidewalk. They took their time, did a fantastic job and I am loving my new fireplace insert! Highly recommend Shores Fireplace and BBQ!

Used Emmett's years ago when we bought a Condo in Hills of Pine Knob, and the gas fireplace would…read morenot work. We called Emmett's, they sent out a technician who did a wonderful job, got it going, gave us tips on how to avoid problems, etc. etc. We have never had problems since - over 8 years! Today the Gas Company changed meters in the neighborhood, came into house and relit all the pilot lights but could not get the fireplace to work. I called Emmett's, talked to Chris and over the phone he walked my wife and I through the process of getting the pilot lit and the fireplace working! He was patient, thorough, and very polite. He also scheduled a follow-up visit (if needed) to make sure all was right. Great service, great guy and nice to know there are still good people and places like Emmett's Bill and Joan G.

The service after purchase is non existent. I needed a new ignitor for a Weber gas grill, they…read morewould not provide one iota of assistance. STAY AWAY!

Gas Tech Services really saved us this last winter…read more Right as the temps dropped, our furnace died and a full replacement just wasn't in the budget yet. I called around and either couldn't get anyone out quickly or the weekend/"emergency" rate was outrageous. A friend recommended Gas Tech Services, so I reached out a bit desperate. Steve Wallace got back to me fast, asked all the right questions, and suggested a natural gas wall heater as a temporary/backup heat source to get us through the season. He came out on a weekend, in the cold, and handled the gas line work and install like it was nothing. You can tell he's a pipe fitter by trade -- super clean run, everything to code, double-checked for leaks, and took the time to explain how to use it safely. What surprised me most was the price. For a last-minute, winter, weekend visit... I was expecting to get hit hard. His rate was more than fair, and honestly better than a couple places I called during normal hours. Benefits of dealing with small business, instead of these massive nationwide chains that seem to be taking over and controlling the rates is how I view it. The heater has been rock solid and kept the house comfortable enough that we weren't scrambling for space heaters or staying somewhere else. That install basically bought us time to replace the main furnace on our schedule instead of in panic mode. Professional, responsive, and actually cares that the job is done right. I'd absolutely use Gas Tech Services again and would recommend Steve to anyone who needs gas line work or a heating solution in a hurry.

Steve was great! He showed up as promised and was clearly knowledgeable in fireplace repair. He…read moreupgraded our fireplace. We are super happy that we called Steve for our repair! Definitely recommend Gas Tech Services!

They did a great job cleaning my chimney and when I was having a problem with a Smokey smell in my…read morebasement they called me back while they were on vacation to try and help me figure it out and put me in touch with a great mason for some tuck points. Will always use these guys

Al arrived little early and gave me heads up when he was on his way. He was very down to earth…read moreperson. He explained everything and answered all my questions. He inspected and cleaned our chimney for first use and there was not a single dust left when he was done. They were very responsive when I messaged them on Yelp and when I called. Chose them because they are not just a great family-owned business but do a professional and clean job. They will have my business when I need anything done with our chimney. Thank you again!

This place is fantastic! I went in for some info and a quote for gas fireplace logs and the staff…read morewas so helpful !

Helping the customer choose the right product for their needs…read more Apparently you must do your research throughly before going into this store. The owner doesn't listen to what you are looking for & sells you whatever is on the floor he's trying to move. He's rude, hangs up on you on the phone when you call about concerns. Treats women like they are absolutely stupid because they come In without a 'man'. I have told everyone I know to never go into this store. Read the reviews, according to the owner the customer is always wrong when given a honest negative review.

Amazing deals on vented fireplace log kits. We really like this system. It's simple and really…read morecompliments the space

Very helpful when I was shopping for mantels. Let me know an estimate when it would be in. Then…read morecloser to the date they let me know exactly when it would arrive to their warehouse and ready for pickup

I wanted to support a local business, and my initial experience was promising: Ed…read more(technician/owner) was friendly, responsive, and came out quickly, He diagnosed a pilot issue on Dec. 12, charged $150 for the service call, and said he would order the part and return to complete the repair. That was over two months ago. Despite multiple calls and texts, I have received no update on the part and no timeline for when my fireplace will be repaired. In the meantime, I have had no heat in my master bedroom through the entire winter. I understand parts can take time, but the lack of communication is unacceptable. A simple update -- even a text-- would go a long way. At this point, I have paid $150 and have nothing to show for it. I hope the business will make this right, but I cannot recommend it based on this experience.

Amazing Service! They did a great job cleaning it. Very knowledgeable Everything works great!read more

They did not do anything. They came to tell me what is wrong with the chimney and told me do not…read moreneed cleaning and I never cleaned it in my life. I noticed few companies that do that to get a service call hoping to sell additional services and if not they got a service call fee and did nothing. But the guy who came is very nice and professional.

They were a no show. After waiting all afternoon, the technician did not call or show up for my…read moreappointment.

Ken took great care of us. He made 2 visits to ensure our fireplace was working properly for the…read morewinter not even charging us to come out again. He was very knowledgeable and very concerned about keeping the area clean while he worked on our unit. will always use them in the future!

If the rating was based solely on my experience with the folks in Romeo, I would give them a much…read morehigher rating. Avoid the Waterford branch, branch manager is low-intellect and I accuse him of a bait/switch for an enclosed system I bought a couple years ago. The enclosed system is nice, but we thought we bought a package for less than $5000 and we ended up being charged $7600. When I came to the Waterford branch manager with an issue of a gas leak (less than 2 years later), he immediately claimed the issue wasn't his to solve and tried to foist the responsibility onto me. Fortunately, the folks in Romeo have better sensibilities and sent someone out. The issue was loose gas connection fittings within the unit that would leak gas based on ambient temperature changes and the expansion/contraction of the fittings involved.