After 2 weeks of trying to get ahold of the guy to fix our water heater, we finally got ahold of…read morehim and then agrees to come over, but waited until after hours $$$ to call us back to let us know he's coming. Then, on his way, he claims that we gave him the wrong address, didn't verify it with us, and ended up getting lost. We asked him if it was going to be at our expense, and he said he would have to charge us...for him getting lost, so we cancelled the appointment. He called the next day after we told him not to come out and he got an earful of what we thought about how he does business. I do not recommend going to these people if you value honesty.

Poor customer service. Installed a water softener and plumbed it in correctly. Charged us 21 months…read morelater for fixing their mistake. When tried to talk to them they gave us the run around. The softener has never worked correctly. Poor service, awful product. Don't waste your time on money on them.

Shawn was very quick to get back to us about quote to fix our AC. Within a couple of days he was…read moreback and got it all fixed up. He did a great job repairing a mess from the person that installed. Great price and very happy with the results. Would definitely use them again and recommend others to them as well

From the owner: Lakes Area Mechanical LLC provides residential heating services, residential cooling services, HVAC…read moreUV light installations, radiant floor heating, and whole-home air purifier systems with over 35 years of experience in Detroit Lakes, MN.

Our furnace went out on Christmas Eve day. We discovered at 3:45. Our house was down to 65°. We…read morecalled and Neil was here by 6:30. He got us up and running on our back up. And promised to come back in a couple of days when we wouldn't be paying holiday per hour fees. He came out and checked it over and decided he needed to order a part. He came to put that part in, but did some more checking, and realized the part was not needed, but we still had a short somewhere. It took him a couple of hours to pinpoint a wires Insulation had worn thin. It is fixed and we are happy. Thank you, Bjorn's.!!!!!!

TL;DR: Trust was broken and Bjorn was more worried about the money than the customer…read more Our AC died and a Bjorn tech recommended replacing the compressor with the downside of system potentially failing sooner. Trusting their expertise we agreed that the best fix would be short term fix for finance reasons. Upon installation they found "green slime" which said would break down the system faster. This is the first instance of when we doubted the integrity of the company since we were confused as to why this wasn't discovered earlier. Relying on their knowledge we sent the compressor back but then received a restocking fee doubling the total cost of the project. Upon calling it was considered an unforeseen risk and that we would still be responsible. Bjorn was particularly angry and not willing to listen to my concerns. I offered covering the labor and splitting the restocking fee but was mocked as "wholesale wouldn't do that for us". This completely shattered my trust in Bjorn as he seemed to be more worried about the money than the customer.

We had a reverse osmosis system installed. The plumber, John, worked very efficiently and his work…read morewas excellent quality.

I've had a geothermal system for 10 years that has had nothing but issues, mostly because of the…read morelack of knowledge of the installing company. This time I called Hanson's when my boiler had an issue. Kyle walked in to my furnace room, knew exactly how to fix it, and then fixed 2 other issues too, including a gas leak. The installer would have come multiple times without fixing the issue and charged me for his guys sitting in their truck smoking while "conferring with the experts". I am now a Hansons customer for life!