Excellent. He came out, cleaned everything very thoroughly and gave me great advice to keep things…read moreworking well in the future. Jon is super nice, very friendly. Highly recommended.

Had a hard time getting anyone to help me in Rock Hill, these guys had my fireplace up and running…read morein no time!

Not trying to tank their score or roast them--but they took several weeks to respond. I then…read morereplied to them and invited further communication (about two weeks ago), and radio silence since. They might do great work, and I'm on the busy season so I can understand if they are overwhelmed. It'd just be nice if they were a bit more responsive.

Chad came out to my home yesterday and did a FANTASTIC job repairing my gas fireplace. He quickly…read moreassessed the problem and got the fireplace working again. In addition, he replaced some missing embers and cleaned the glass shield. I had called another gas fireplace repair company and they wanted me to spend big $$ to replace several components, as it turns out none were needed and I saved a lot of money going with Craft. Chad was informative and very helpful and I will certainly use Craft Stove again! I strongly recommend them for your gas fireplace needs.

Owen's and their team are top drawer! I've had a few things done with the chimney and they are in…read moretime and work quickly. They have great knowledge and trouble shooting skills. Roberto and Rhett came today and were outstanding.

We are very impressed with Adam their technician, he came on time, inspected and cleaned our…read morechimney. He was very professional. We have used Owens Chimney service for years and highly recommend them.

I had a contractor that knew what he was talking about. He gave me the price when he saw the job-…read morereplacing a bathroom floor. He wrote up the work order before he left with the price . (The tile had to be removed, the rotten floor cut out, and a beautiful brick tile designed floor laid). He worked within closed doors to the small bathroom_ so my house didn't get dusty, he took all debris out to his truck for the dump. He showed up each day on time! I liked the fact he came to work, to work. Mr. Ramsey is honest, talented and I highly recommend him to do the job he says he can do. I was in business 22 years in Philly and know a thing or two about contractors-I couldn't be more pleased and will be calling him again, and again.

From the owner: Kitchen renovation Bathroom renovation…read moreTile Floors, Backsplashes, Fireplaces Finish trim

Wonderful people Price was very reasonable…read more Explained everything that needed to be done They fixed and cleaned my gas fireplace Very happy with the results I would definitely recommend them

Complete work in a quality manner. Joshua identified our problems did the work and recommended the…read moreaction required.

It seems like I'm one of many that they can't seem to be bothered to service lately. Our fireplace…read morewasn't functional at move-in on Dec 17th so we were promised someone would come out and fix it. While we were out of town, I suddenly get a call that someone was heading there with no prior notifications... Well, that's a shame we were out of town, because since then I've called multiple times (don't bother, they're always "on the phone with other callers") and texted as well. I have heard nothing back, like so many others on here. I'll continue to call and maybe one day they'll stand by their product and come out and fix it.

Evidently the sales team doesn't return calls. Horrible service. I was told to call the salesperson…read moretwice even though I had left my contact info and what I wanted done. There is a big difference between selling and shooting fish in a barrel. Look elsewhere, I know I am.

This guy took a deposit, reschedule 3 times and went silent. Don't use this guy. I took a risk…read moreusing him, but he seemed like a nice guy. Hopefully they at least take down his profile since he is not legit.

From the owner: Local family owned company specializing in gas fireplace service, gas fireplace repair, and gas…read morefireplace installations. Our team at Fireplace Professionals can quickly diagnose your gas fireplace issue and quickly make the repair. Gas fireplace service Gas fireplace repair Gas fireplace installation Gas fireplace installations Gas fireplace cleanings

We spent over $5,000 replacing counter tops in three rooms in a house we were selling. The…read moreinstallers were responsible for reinstalling the faucet in the powder room which was an extra fee. They installed the faucet incorrectly and the drawer would not close because it hit the drain pipe. Which was never an issue in the thirty years we lived in the house. Notified Fireplace & Granite immediately and sent photos and then a video they requested because they were too busy to come see the issue. Days went by with no response. We ended up hiring a plumber to adjust the faucet drain pipe. Our salesman (Travis) instructed us to pay the bill and said they would send a check to cover the repairs. Then nothing but excuses when we asked about the refund. "Only the owner can sign checks and he's on vacation. He will send a check when he get's back in town." Months later and still and no reimbursement. Now they don't bother replying to inquiries. Buyer beware.

We had a wonderful experience with FPG. VERY PROFESSIONAL! Our kitchen was transformed and looks…read moreremarkable!

Our technican Jon was friendly and knowledgeable. He was even willing to allow me to watch as he…read moremade the repair. He installed a new pilot and provided great explanation. He worked in a timely manner and was efficient at a fair price. Highly recommend!

I have used The Hearth Doctor several times for minor issues and was never overly impressed however…read moredid not have the time to research for another company. Most recently, I scheduled a visit as my fireplace pilot light would not stay on and a young man from The Hearth Doctor arrived. At first he said it was a simple issue however after FaceTiming Jerry (The Owner) he concluded he could not fix the issue and Jerry would contact me yet charged me $269 for his time? Jerry did e-mail me with 2 option: 1) Replace the entire fireplace because of a bad gas control valve - 4k-12k 2) The other option was replace the control valve, assembly and add igniter along with new leads/mounting bracket - $1800 I clearly called another company to have options and I called Glenn Medeiros from Southeastern Gas Piping & Plumbing who my building uses and I should have called first and he completely fixed the issue in a matter of 2 hours for $645 which included his time! I am in television and realize the importance of reviews (good and bad) and should have done my research before calling There Hearth Doctor however given the fact that the repair amounts were astronomical, I wanted to share so you were aware before calling as I did! Glenn also does annual fireplace inspections for half the price of The Hearth Doctor who sends young men that have to FaceTime the owner for questions and still charges the full amount! Glenn shows up himself! It feels good to share when you find someone that you trust and I would never trust The Hearth Doctor after this incident! That was a savings of $1155 for the repair not to mention the fact he recommended an entire new fireplace???? and he mentioned the part needed was not made by the manufacturer any longer, well, Glenn had it on his truck?