From the moment I contacted this business, everyone was responsive, friendly, and communicative…read more Everything they said they'd do, they did. After getting a free estimate, they were able to provide service same day, and finished in half the time they predicted. Jay does outstanding work, my dings and a more serious crease were erased with no trace. He, Christina, and Stephanie were delightful to work with and I cannot recommend this crew enough. We are just visiting the area, but the trip to their shop was worthwhile, enjoyable, and far exceeded my expectations.

Responsive, quick turn-around for appointment; Worked with…read moreinsurance company with unusual requirements to ensure repair was not only flawless but also paid out directly by insurer vs. out-of-pocket. The ugly door dings from the winter parking lot abuse are gone!

I haven't done much damage to the cars that I have driven for 40 years. But this time I managed to…read morerough up my wife's car! Damn. The staff at 3D did an amazing job from the schedule to the communication, and right down to the finish. Granted, the only thing which needed painting was the bumper, but the process couldn't have gone smoother. Give Kristen or Phil a call.

I brought my 2016 Jeep Grand Cherokee to 3-D to get fixed…read morefrom somebody backing into me. When I picked up my vehicle I only looked at the damage that was original and did not look at the rest of my vehicle. I took it home and a couple days later I decided to wash and detail it. I noticed that there was a scratch on the front fender that had been covered up by paint.. I emailed 3-D to tell them what I saw, and they informed me it wasn't their guys. They never lie and cover things up. They told me since I bought it used that the dealership probably covered it up. I've had my vehicle for over three years and I know what scratches and dings are on the vehicle. This was a new scratch. I wash and detail my car enough to know when something was or wasn't there before. I will not be bringing my vehicles back to 3D.

The shop along with the customer has been holding up a job for over two weeks now that we're trying…read moreto pay cash for also tried to charge $1000 for a 13 mile tow i've been in the Towing industry for 40 years never heard of such a thing $3400 worth of damage the vehicle was drivable all but a flat tire. now they're refusing credit card payment saying that they will only accept cash. scam company I would stay away unless you want to pay above maximum charges.

ORIGINAL REVIEW: Took a vehicle to them for a simple Maryland State Safety Inspection, which…read moreultimately ended in an assault by their employee. The inspection staff and shop manager was verbally abusive when you question their work. Then a third employee decided it is ok to punch a customer in the face. I don't care how heated a discussion gets you don't assault your customers. Interestingly enough I contacted the CEO Mike Montgomery via email regarding this matter and as of 5/4/24 he has not responded. It would seem if a customer took the time to contact the owner due to issues with his employees to include necessitating a Cecil County Sheriffs response you would respond and engage said customer? I am really a pretty reasonable person, but when staff give me the proverbial middle finger when I speak to them and then another staff member physically assaults me I tend to become a lot less reasonable. Updates below in reverse order by date: 5/9/24 UPDATE: Maryland State Police (MDSP) came out and looked at the vehicle and it passed. The MDSP treated me like a valued customer. I sent a review to MDSP telling them how much I appreciated their assistance and explained that even if they failed the vehicle I would have accepted that answer because of the professionalism exhibited by the MDSP. The MDSP did not verbally abuse me, talk down to me, or physically assault me. As for the business I hear crickets, which speaks volumes to their actual business practices. 5/7/24 UPDATE: Took the vehicle to another shop for a 2nd opinion and they confirmed what I thought, which is their mechanic is incorrect. Unfortunately I guess I will need to contact Maryland State Police Inspection Folks and see what my recourse is. ORIGINAL REVIEW: If you want to risk being assaulted by their staff take your vehicle to them. They are verbally abusive when you question their work. When they get their feelings hurt then they decide to assault you. Never again will I take or recommend anyone to use this shop. I don't care how heated the discussion gets you don't assault your customers.