I first contacted Mike's shop based on word of mouth about good local family-run auto businesses. I…read morehad passed by this place many times without giving it a second thought. I have a later model Ford Maverick, and up until this point, all service had been performed at the dealer. Knowing that I needed new tires (and not wanting the OEMs), I reached out to Houser's and spoke with Mike, detailing what I wanted. Mike communicated effectively and promptly, and he didn't try to pressure me into something else because he could tell I knew what I wanted. We made an appointment about two weeks in advance, as he had to order the tires from a supplier. Mike managed to find the tires cheaper from a different supplier and even found a rebate for the set from Cooper Tire. Bonus! I arrived about 10 minutes early, and they started about 10 minutes after the appointment, which I didn't think was bad at all. I had set my expectation at 90 minutes out the door. About 80 minutes after the start of the appointment, I was ready to roll. The only thing that made me apprehensive was how packed the lot was and the difficulty finding a spot. As Mike stated to me, if you can get off the road (Baltimore Pike), you are good. Seeing the sea of autos on the lot gave me a little anxiety before I opened the door. I thought, oh no, I am walking into a situation where the shop is slammed and I'm going to be here for 3 hours! However, the fact that I didn't have an extended wait time tells me that Mike is managing everything very effectively. The waiting room was comfortable and empty, but occasionally a customer would come in. Mike dealt with their concerns in a friendly and speedy manner.

________________________________________ Tom W hit the nail…read moreon the head! On March 14th, 2024, Hauser sold me two Uniroyal Tiger Paw Touring tires for $176 each (they're $99 from Pep Boys, a 177% markup), and I asked them to put them on the FRONT of the car. On August 9th,2024, they charged me $160 to install two tire pressure sensors (they're $20 each, a 400% markup!). During the sensor installation, they put one of the NEW tires on the REAR of the car. They need to look up the term 'ATTENTION TO DETAIL'. Now I have to pay someone else to move the new tire to the front of the car to FIX THEIR WORK. They also scuffed the paint on my truck installing 4 new tires, again at almost 200% markup. Each time I took my vehicles there, I provided written instructions on the service I wanted. They have never done everything I asked for, but they always sold me something I didn't need with a huge markup. Apparently, they're too short sighted to realize that they can only PRICE GOUGE their customers once or twice, then we get smart and find someone who isn't so GREEDY!

Great service and great people there!! Would DEFINITELY recommend! Family owned and extremely…read morereliable!

Always friendly, excellent service. A local place where they know your name AND your vehicle. Easy…read moreappointment booking and convenient location. A business that is also involved in the community.

Called about a job, the woman who answered sounds like she doesn't even want to be bothered with…read moreit, which was whatever, I knew these guys do decent work and relatively quick. So I decided to go with it. Dropped off Monday for diagnostic, told her I'd need it back the next day as I have work, she was Overnighting the parts, said that will be fine. Tuesday roughly 2 o'clock in the afternoon I call she said the part was running late, said it would be there "any minute" (i know what that means) and told me it'll be done today she'd give me a call. Never calls. 430 rolls around and I decided let's call again.She tells me it's not done. So I brought up that I was a little confused because she said it could be done today and I still haven't heard whether you guys are going to take a look at my transmission.She proceeded to freak out. Yelling at me. "F*** you motherf*****" and hangs up. Proceeded to play phone tag because she wouldn't speak to me like an adult, just kept hanging up. At this point I'm just confused because I still need my car for work and quite honestly her attitude was terrible from the get go. It's the holidays and I really can't afford to be missing work or dealing with whatever that was to begin with. Told her I'd be there with my dad to get the car. Their hours when you look them up on Safari say 6pm but they're hours are actually 5 pm so unfortunately I was too late. Today at 8 am I basically show up and ask her as calmly as possible what's going on with my car. She explains what I already knew. She then says I'm talking Over her when I didn't even get a word out. I'm just trying to tell her I need the car. I'm not even trying to speak of the situation that happened before as I am going through my own problems as it is and I don't need to be worrying about whatever her problem is. And again she acts like a child tells me to leave and walks out of the room. This is now the 2nd time I'm basically denied my car. She didn't ask me to pay some up front or anything. She was unwilling to hear my situation that I work over 30 minutes away and that I at least needed the car back until my next day off she just kept freaking out. I asked the gentleman behind the counter to explain to me what's been done so i could drive it away as is and I was told to leave by him too. I genuinely don't understand. After this she bursts out the door at me, I'm standing by the front door, have no clue what to do cause I wasn't exactly sure her intentions. After that I just threw my hands up and left. Unfortunately I couldn't get anywhere with non emergency police numbers earlier. I just wanted to leave with my property at that point. I was still willing to pay and did pay when I left but i am now cheated out of a days pay and feel that after this experience it's quite unfortunate that a business is willing to do this to people so close to Christmas time. All I wanted was my car back for like 1 day maybe 2. Never have I dealt with someone so Miserable. So I left, about 930 or so I get a call it's done from someone else. I thanked him for calling me and said I genuinely don't understand what exactly this is for and there she goes, in the background "maybe if you didn't run your mouth " lady, I never said anything rude to you I only said what was true. You ignored me 2 times about my transmission . And the second it became an inconvenience to you, you flipped out. I really just don't know what to say. Only reason I give 2 stars is because I genuinely never had an issue with their work. But I hope and pray that this deters anyone from getting work done on your car here because it seems the second something inconveniences you as a customer they don't care. Or at least she doesn't.

I needed a car inspected and Graybeal's was able to get me in sooner than any other shop in the…read morearea. Their price was in the same range as the others, and they worked fast. A good experience all around.

Our Subaru engine overheated to the point of failure. The dealer did not have any good options that…read morewere cheaper than 10k. I took our car to Jennings Auto for a second opinion. Ray (Service Writer) and the team at Jennings Auto located the replacement used engine with a warranty and were able to swap it within a week. They provided us with a fair price and top-notch service. I was also impressed with how tech savvy the shop is. The online quoting tool and the fact that they sent me photos as the job progressed when they ran into any additional items that needed replacement. Since my car was towed, I never had to step foot in the shop until it was time to pick it up.

Recently had a dash AC problem with our RV while traveling through the area. In reviews we read…read moretheir shop was tops so we called, it was a very busy time for them and we were told it would be 2 weeks before they could get us in so we thanked them and hung up. 30 seconds later our phone rang and the owner told us he would get us in the following morning first thing, and that he hoped if he or his kids were in the same situation that someone would help them out right away as well. Excellent work ethic and attitude, a job well done, now that's what makes a business great, thank you so much for your excellent care!

Visiting Lancaster from NYC. We had some car issues. Called Sammy who took care of us the next day…read more Came to where we were staying. Couldn't have been happier with the service. Thanks Sammy!

Sammy is a highly qualified mechanic and, very importantly, a trustworthy technician and…read morebusinessman. I contacted him due to a "check engine" light which had me concerned; I found Mission Mobile Mechanics under "best mechanics in my area," and although his business was closed as it was late Saturday afternoon he arranged for me to go to his business and met me there and resolved my problem. I can't imagine around who would do that for an unknown customer. Being from out-of-state, I have found a highly qualified, honest mechanic I can go to without having to get robbed by the local dealership. Thanks, Sammy!

Randy you are an absolute prince charming, l was driving my car from a visit Lebanon pa to go to…read morework at my shop in Newark De. and my engine light came on, I was frantic seeings I am still making payments. I pulled up and it was bright out , I never met this man nor have i ever seen him n I swear Angel's started singing and it was like a blinding light came on wen he walked out to greet me , I was stuck on stupid n couldnt get any words out correctly . It was embarrassing to say the least. He asked me if I was ok, smh! I explained to Randy I work at a garage but I need to make sure the car will make it my shop with out making the problem worse. He put it on the computer told me it's only a sensor issue and it will make it with no problem. I think I shook my head so I wouldnt say anything else stupid (he knows what I mean , hence you have 5 lift's) he said I was good to go and I left. If I didnt say it before thank you for your compassion Sir. Sincerely, Lynnette (unmarried, no boyfriend) Barrett

Husband brought his truck here to get tires balanced and they were done incorrectly. You could tell…read morethe couldn't figure it out as they were just chasing it . Had to bring it elsewhere and now everything is fine . Maybe they're good at other stuff but not tires .

I was having car trouble and took it in right away. Car repair services had the problem fixed…read morewithin the same day. Super friendly and very reasonably priced & great customer service. Will definitely be using them for any car needs. Highly recommend.

Would not take my vehicles anywhere else. The mechanics are knowledgeable, friendly and committed…read moreto great service. Highly recommend Car Repair Services!!!!