Jason came today and did a fabulous job. My carpet is expensive and fairly new so I was careful to choose a company that I felt would not "soak" my carpet and expensive padding. It rained today so it took 2 hrs for it to be completely dry. I vacuumed it again to make sure I got all of the residue that the machine helped bring to the service. This is what Jason recommended I do and he seemed to know what he was talking about. The carpet looks great and I'm glad I called them. Kathleen read more

VAPOORIZER?? Where's Jack Black from the movie Envy? Carpet owners beware! If we could have left a review with ZERO stars for this business we would have! We found Oxi Fresh Kennesaw owner Jeremy Brown online when looking for our 5 year old carpet to be cleaned for the 1st time. Why they state that its Marietta GA and not Kennesaw GA where we live is beyond me. We wanted someone local because you should be able to trust local RIGHT? We scheduled our appointment and were promised online to receive a deep clean with less water and 1 HR dry time???. The day of our appointment the tech (Ricky) called at 10:20 am, 3 Hours early asking if he could come now instead of our booked 1:30 appointment claiming a scheduling issue, I agreed and now wish I never opened the door. Ricky came to our home and I showed him the carpet and asked if he could do 3 things, remove a perfume odor from my Mothers room, get out furniture marks like we had done with our rental home, and most of all clean the 1164,00 sf of carpeting which included 1 lg living room, 1 hall, 1 lg master bed , 1- 2nd bed, and 13 carpeted stairs with 2 landing areas. I was informed that the process didn't use much water and that they had a spray they put down to pre treat carpets prior to cleaning. I showed him the water and the utility sink because I was informed that nothing was removed to the truck. I made Ricky coffee with a slice of cheesecake as he brought in his plastic sprayer canisters like an exterminator would use, and a power carpet sweeper with rotating brushes and a small, shallow dustpan flap on the back named the Renovator. After 41 minutes of Ricky starting his "Work" including the time he took filling up his water extermination tanks, I was retrieved and told that everything was done. Done?? The carpets were wet, the machine left pretty roller markings. But done? I think not. Rickys claim to fame was that I couldn't smell the perfume anymore. I stated that he had only exchanged 1 odor for another. I noticed that furniture marks were untouched as well. I then asked him to produce the DIRT? Ricky claimed the dirt was gone. GONE? WHERE? he opened the dust pan and it was empty except for pieces of carpet his machine chewed out of doorways where laminate or tile met. Ricky had no dirt or any filth to show from a 5 year old carpet. Ricky claimed that the chemical made it disappear? Sure (VAPOORIZER???). I had Ricky contact the owners on his phone, I first spoke to Mrs. Brown and voiced the issues I had with the service but she wanted her husband to call back. When Jeremy Brown called back I was voicing my concerns and asked him to come look at the Job that was done which shouldn't have been an issue seeing how he lives only 2 miles from my doorstep. Mr. Brown became sarcastic stating "Who do you think I am Stanley Steamer?" I then handed Ricky the phone back and refused to pay until everything was resolved. I told Ricky to let the owners know that if they wanted to come back and view the job then I was willing to work it out with them. Which was also recorded on my Ring video along with everything that entered our door. Instead, a couple hours later I was met at my door by the Cobb police stating that the owner wanted a Police report for court. I guess this owner definitely doesn't know the meaning of resolving issues amicably. Instead it was straight for the Juggler vein. I then had my daughter bring over her carpet cleaner and only cleaning a 4x4 area of carpet with using only hot water, the carpet was to be found filthy. My husband came home and said it smelled like Dog Feces! the one hour dry time advertised? It took 3 days for our carpets to dry after all the solution that was dumped on it. We immediately hired Busy Bee carpet cleaners only days later and our carpets were cleaned with full extraction to remove the filth, the chemicals left from Oxi fresh, and smelled amazing after 3 full hours of meticulous work. I paid the Busy Bee invoice in full and gave a gratitude tip as well. I would recommend Busy Bee to everyone. Oxi Fresh didn't even vacuum our carpet as owner stated they did. Its a shame for some businesses that Word of mouth still means everything to us little people paying the bills. Fortunately for me and whoever is looking for carpet cleaning, freedom of speech is still a right in this country. I was then served a subpoena to appear in court to be sued by Oxi fresh. So, if it sounds too good to be true, chances are it probably is! Don't fall for the hype or you could be next. read more

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We had not used carpet cleaning services for quite a while, and we had some really bad stains that had set in for well over a year. We were so impressed with the customer service and the excellent results with your firm. We are blown away! Our carpet looks better than brand new. Jason W. is a great representative for your company. He is super customer service oriented and worked quickly and quietly (we were still able to work from home while he shampooed the rug). Also, the drying time was so fast, and there was no chemical smell like we'd previously experienced with carpet treatments. Outstanding job Oxi Fresh! read more

Bob arrived on time and was completely professional during his time working. He explained everything, asked if I had any areas of concern in the house, confirmed his cleaning process and went to work. He worked quickly and within the time frame he estimated. I am very pleased with the results and will be using Oxi Fresh again. Great results for the cost! The best part was not being pushed into more expensive services. Highly recommend. I appreciate how professional and kind Bob came across. A previous cleaning experience with another company left a very bad experience so this was refreshing. read more

Great service! Prompt, professional, carpets came out great. Very reasonable prices. I would highly recommend.

Oxi Fresh is the best carpet service ever. Don does the best job. He leaves your home neat and clean, arrives on time and he always has a great smile. He loves dogs too. Watch out he might take one. Only kidding. We just love him. chef Paulette read more

I had my living room, den, and upstairs hallway carpet "cleaned" on October 10, 2015. My carpet is only 8 months old and is a fairly expensive brand. We just wanted it refreshed. First off, the guy that arrived was in street clothes and in an older model, unmarked car. When I asked him about the process of how Oxi Fresh cleans the carpet, all I got was that it is a "thorough process". I was hesitant and I should have gone with my gut. They use 1 machine that looks like it has rollers instead of bristles. The carpet was pre-treated with some spray solution (that had an OK smell). Then he used the machine like a vacuum cleaner. After that was done, he sprayed another solution on the carpet in my living room and den - and didn't come back over it with the machine. He said it was supposed to be just left on there. The carpet in all of the areas that were cleaned looked matted when the representative left. Later that night I noticed that the carpet in the living room and den was sticky - the upstairs hall was not sticky, it was only crunchy. Also, the LR and den carpet smelled awful! Like a mixture of chemical and body odor. Our carpet NEVER smelled before these guys "cleaned" our carpet. I called the company back and the owner came out a few days later and went over the living and den carpet again. The sticky residue appeared to be gone after that, and so did the smell; HOWEVER, the smell has since started to come back! I am a property appraiser and inspect apartments on a weekly basis - I am very familiar with old, run-down apartments and now the smell of our carpet is just like that, it really smells like chemical mixed with dirt, food, and body odor. Also, our carpet looks worn now and also has started to look dirty (only in the rooms they cleaned, though - the rooms they didn't clean look and smell fine!) Now on to the Oxi Fresh company. I should have been more diligent and thought their website through - they have over 40,000 typed "testimonials", all of which are 5 out of 5 stars. Here's the weird part: There is NO WHERE on their website to actually leave a testimonial. So how/where did these 40,000 people leave the feedback shown??? Something else a bit fishy: on October 23, there were many, many reviews written in California, which is in a time zone 3 hours behind the eastern zone where I am. I looked at these reviews at 3 pm eastern time, so that would be NOON in CA, and most of the reviews mentioned having their carpet cleaned that day (Oct 23) and "it was dry within a few hours, and the stains didn't come back". Now let's play this out... carpet guy comes at let's say 8 am. He is done by 10 am. And sometime before noon a review is written saying that the carpet was already dry, and that the stains never came back. You wouldn't know this yet, and there is no way that carpet would already be completely dry, trust me. What does this tell us ??? Their reviews are FAKE. And read the website's Us vs. Competition - and also read what they write about their cleaning process. They never really explain how this machine extracts anything. All they say is that the dirt is encapsulated and lifted out. Well, I saw that machine after they were done, and there was NOTHING in the chamber (the chamber is clear, btw). Not really even any water. We are replacing the carpet in the living room and den due to the worn/ragged look and due to the smell. Don't waste your time or money with this crock of a company. read more