I hired this company to clean 4 rooms of carpet, staircase , a hallway and an area rug. My…read moreappointment was at 9am and Kerry I had a 9am appointment. Kerry arrived 5 minutes early and completed the job in a very timely manner. I had a few areas on the stairs where the carpet was stretched and he fixed those areas for me. The carpet on the stairs looks so good now. I was so pleased with the cleaning and the fixing of the carpet on my stairs. Kerry's price was so reasonable that I made my tip much larger than I would have otherwise.

Very, very poor workmanship. I was told by Kerry that he could install 3/4 inch red oak floors on…read moretop of my concrete slab on my main floor. He told us that the entire process should take no longer than 3-4 weeks. Following are just a few of the issues we have had: Issue 1. Kerry told us that he was going to use Grade 2 unfinished Red Oak. We were told that the only difference was that Grade 2 had a few more "knot holes" in it, but he would only use the best pieces to try to eliminate the knot holes from our finished floor and that if there were pieces with a few small know holes that he would install them along the outer edges of the rooms where they can be covered by furniture and he would fill them with a wood filler. He told us that after he sanded and polyurethaned the floors, you would not even notice the knot holes. -RESULTS. He did not place the pieces with the knot holes along the edges of the room. Instead, they are all over the middle of our floors. In addition, he did not use a wood filler that could take a stain and he used the wrong color wood filler. Therefore after he sanded and polyurethane the floors, there are more than 100 holes that have been filled with this wood filler and as a result there are are a 100+ holes who's colors do not match the rest of the wood floor. They stand out like a sore thumb. Issue 2. Kerry "floated" the concrete floors, as you should prior to starting the gluing process. However, he used the WRONG GLUE, when he put down these hardwood floors on the concrete. He used a glue specific to engineered wood floors, a product called Roberts 1407. Written on the back side of the 4 gallon container of 1407 are the words "do not use on hardwood floors or engineered floors over 1/2 inch thick". RESULTS- After 3 weeks of being glued, my floors are already starting to come up and buckle. I contacted a company that specializes in re-installing and gluing hardwood floors. They identified 16 different spots in this new floor that need to be re-glued using the correct glue. I also called Roberts, the manufacturer of the 1407 product. They told me that my contractor had used the WRONG glue on this concrete slab, and that due to moisture concerns associated with concrete slab homes, Kerry should have used a Product called Roberts 1540. Like the 1407 product, the 1540 product comes in 4 gallon buckets. However, the 1504 product is $100 MORE per 4 gallon bucket. Kerry claims he used up to 10 buckets of glue on this floor. Therefore, it would have cost him $1,000 more to use the correct glue. Issue 3. We contracted Kerry to do 4 rooms of hardwood floors; a kitchen, a middle room connecting the kitchen to the main den, the main den, and an office space. RESULT- Kerry only laid hardwood in 3 of the 4 rooms. The 4th room is sitting and waiting for him to put in the hardwood floors. Issue 4. Poor Workmanship. Kerry was suppose to lay a thin layer of wood filler on the floors prior to him sanding and putting on the polyurethane. He did that. However, when he sanded he did NOT get all the wood filler off the wood and polyurethaned over it. There are spots in this new floor where the top layer of the floor does NOT show off the hardwood, but rather the discolored wood filler. In addition, you can see sanding and buffing marks all over this new floor. I have had 3 different hardwood flooring companies come out in the last 2 weeks, and all made the same negative remarks about the sanding/buffing marks. Issue 4. No Responses from calls and texts by myself to Kerry for over 2 weeks. My wife and I left our home for 2 days while Kerry was suppose to put on the coats of polyurethane. When we came back from our stay in a hotel, we were appalled at the appearance of these new floors. We had hardwood in our old home and knew what the finished product should look like. I told Kerry of our disappointment. My wife was especially mad and told Kerry in no uncertain terms was this job acceptable. Kerry said he wanted to fix it and make us happy. Over the next few days Kerry and my wife texted each other. My wife was so distraught with her new wood floors and Kerry's non-responsiveness that she told him that she was through dealing with him and that he would have to deal directly with me in order to reconcile this situation. That was over 2 weeks ago. Since that time, my wife has had NO oven or refrigerator in her kitchen because Kerry removed them to polyurethane the floors AND I have left repeated messages and texts for Kerry to call me to resolve these above issues. He has not called me as of Friday August 19th and this job, quoted to take 4 weeks, is still not finished in week 9. Description of work: Tear out old flooring and install new 3/4 inch red oak hardwood floors in approximate area of 1100 square ft.

We were kennel training our dog and she had dug her way into our carpet. Panicked, I Yelped a…read morereputable carpet repair company and Nelson & Associates came into my radar. I was able to get a fast quote using the Yelp! App and received an appointment date and time. Damien came into our home on a Saturday morning and was very efficient and fast! We are very pleased that we didn't have to replace our whole carpet. He just patched up the area and it looks great!!!! I definitely recommend this company!

If I could give 10 stars I would! Damien was amazing!! He…read morefixed the carpet in my basement that my dog shredded and even came back the very next morning to shampoo all the rooms in the house for an affordable price! My husband and I had less than a week to PCS to Texas and with Damien's help and professional work, it made our transition that much better! I HIGHLY recommend Nelson & Associates: professional, welcoming, thorough, and a WONDERFUL guy....you will not be disappointed!!

We live in a rural part of the state. We knew our imported fancy wool area carpet needed special…read morecare with a special touch and much knowledge about cleaning these heirloom items, keeping them safe, treating them gently enough to last the ages as they are intended to to last by the skilled people who made it. It took a month or so to clean, and we understand that there are many steps involved in keeping the integrity of the high quality of this hand crafted carpet in good shape, we really just had to trust them. And the trust was well placed! The carpet literally looks as good as new and smells even better. I'm not from MO, I grew up in a military family (which is how we have this nice imported carpet), so I thought it might be extra helpful to people not from the area to know that they can count on The Spot Man! It's an impactful cleaning for me emotionally, but it also helps us have guests as the accumulated odors in the carpet have been neutralized. 5+ stars, guys! So well done!

What a great experience having this company come to my house. They did my downstairs and upstairs…read morewith a lot of care, professionalism, and extreme precision. They even got up some old stains that I had given up on. The price is right, the workers are professional and I highly recommend them. I'll certainly have them back.

We have lived in our house for 30 years and have had every carpet and upolstery cleaners do our…read morefurniture and carpet. Andy's certified carpet cleaning is by far the best we have ever expierenced. Most companies are in and out work from a truck, and the try to upsell their products. Andy comes in, measures the areas gives you a firm price and talks about extras up front. He clean a 21 foot sectional, making in look and smell brand new. He started promply at 9:00 we walked trough did the measuring and told me the price and stuck to it. He did not finish until 4:00 p.m. working straight through. The best job ever! He is a great guy, very commited to doing great work. Unlike many other companies did not tack on 3% surcharge for using credit card. Highest recomendation I can give a service company.

Excellent communication gave direct contact information. Offered to go over detailed pricing…read more I only went with another company due to the distance from my home to this location.

Top level cleaning experts provided a excellent service cleaning my home. Highly recommend!read more

I requested a deep clean, and was quoted $400 for my little 2 bedroom, 1 bathroom pet friendly…read morehouse. Baseboards were not cleaned, dusting was not done, some windows were cleaned but not all. Walls, ceilings, light fixtures were not touched. They asked me what I wanted them to focus on and I told them the floors since I'm not currently able to do that. When I walked around with my white socks on after they left, they obviously did not do a good job. I took a paper towel and wiped the floor and it was still dirty. The owners of this company were very rude to me when I called to discuss my concerns. I highly recommend you stay away from this service. Quality was bad, owners are rude, service Was over priced, and the job was not completed. VERY DISSATISFIED!!!!

Buyer beware. Bi-weekly cleaning services were quoted on our home, which included a premium cost…read morefor the first time clean. The first time clean was performed and feedback was shared on some areas missed, but the service was just okay. Two weeks later, the business was a no call, no show and does not return messages. With no communication, I can only assume that they're only interested in performing initial cleans at a premium cost.

Caitlyn and Kayla arrived early and went above and beyond expectations when they deep cleaned my…read morecondo after I moved out. I will be getting my security deposit back partly because of their hard work and attention to detail. Highly recommend!

The response to my review did not address the real issue - that Maid Brigade refused to clean an…read moreapartment and provided no explaination why. Still to this day has not said why. My conclusion is that they screwed up the appointment and just won't own their mistake. I used another local company and have been very satisfied with the service.

Great service! Professional quality, and high touch follow through. Would definitely recommend.read more

This business has a very, very dishonest operation. My family has had a cleaning person for about…read more40 years. So definitely not strangers to the industry and standards. Over the past year of working with Kayla there have been consistent changes to her prices without notification, consistent attempts to nickel and dime an extra dollar out of us. She charges for every single dish she loads to every single thing she folds. When our normal cleaning went up by $100 out of nowhere a few weeks ago we inquired to why that was and she informed us that we are now paying a $20 Venmo transaction fee in addition to all these other charges to the same stuff she's been doing for a year. She did not notify us before she raised her prices either. When my family decided to terminate services with her, she referenced a contract that says she needs 30 day notice before ending. A few weeks ago we gave her notice that her rising prices were not something we can continue to do and she said she understood and then this week informed us that she needs an additional 30 days of payment to terminate the contract. When we asked her to at least clean if we have to pay $1000 (2 cleanings) can you at least do the cleaning. She refused stating after we complained about the prices she doesn't feel comfortable working for us. So she's got VERY thin skin. Words cannot express how dishonest this person is. It's really nice that she has a spreadsheet and she itemize all the things she has done which makes her come off as incredibly professional, but what it actually has shown itself to be incredibly dishonest, deceitful, & shady practices. As a business owner myself and having a family that has multiple businesses, we are very familiar with the nuances of entrepreneurship, but we are also big believers in honesty and transparency and this person does not uphold that in anyway. Recently we have found that she has been posting photos of our home (master bath and messy kitchen) on yelp and Google without any consent or permission. Legally, this is called Unauthorized invasion of privacy. This is grossly illegal. Good thing we have a lawyer in the family and will probably be dealing with her accordingly. ***update: She continues to lie in response to my review. This person is continuously disgusting and I'm sure she's gonna just continue to get this review removed. Remember good & honest people don't go around calling themselves a "good & honest person", they just are!

We recently hired Croy's Cleaning to take over weekly cleaning at the home of our aging mother…read more Requiring a walker or wheelchair to get around, it had become too difficult for Mom to keep up with housework. With two pet cats, she was drawn to Croy's use of eco-friendly cleaning chemicals. After cleaning, the house smells fresh .. and everything looks neat and dust-free. We shopped a few companies and found Croy's prices to be reasonable. The service is friendly and courteous. We are very happy with this Company!