Avoid this location if you value your clothing. They "lost" several very expensive items like a Louis Vuitton scarf, an expensive linen outfit and a few other items. Despite stopping in many times to discuss and being promised someone would reach out, no one ever did. Management, if it actually exists, could care less. Meanwhile I'm out several thousand dollars of clothing thanks to this place. read more

1 star cause you can not go lower. Damaged my sweater with leather trim after I asked them about cleaning leather, offered to reimburse me $50 for a $450 vintage Ralph Lauren sweater....,don't use them, took a month to resolve as well.. read more

I am a Concierge at a large apartment building in Coral Gables, Florida. We have OXXO lockers on-site for use by our residents. Let me explain why I will never recommend OXXO Cleaners to any of our residents. I can only rate them as an EPIC FAIL experience. Part of my job is to orientate our residents to the various amenities and services that we offer. In the case of OXXO Cleaners I utilized the service myself. First, their app would not recognize my location (we have their lockers on site!). Once I got past this issue OXXO picked up my clothes and I waited. Seven days passed... no update. Finally a colleague who has a contact at the company found out that they had delivered my clothes days ago and never notified me. I vowed never to use or recommend OXXO. Being a compassionate and forgiving person I tried again in June 2024. Same issue. My order shows as "complete"d but not returned. It has been two weeks since my order was picked up. I attempted to contact customer support and no one replied. To date I still do not have my order nor do I know its status. I pride myself on providing a "seamless customer service experience ". This has been anything but. OXXO has failed on my personal orders. How am I supposed to recommend them to our residents? I cannot. I have recommended another pickup/drop off laundry service to our residents read more

So disappointed...what happened to your stellar work guys? Left 4 garments, two with minor stains that I could have managed myself if they hadnt needed dry cleaning. I don't think they were even acknowledged by yor staff though they were flagged when I dropped them off. And out of the 4 garments one was not tagged...what does that mean...that it wasn't cleaned? At $65 for the 4 pieces, I can see why your ratings have dropped so low. read more

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They were able to get the stain out of my dress but the customer service is naca. There was this one lady who was rude. Oh and when you try to check in using your deal from Yelp the clerk doesn't recognize it and thinks you just created it to trick her into charging you less. Why on earth have the deal on Yelp if you won't honor it?! The owners should educate the staff of the promotion because the only reason I came in was because of the Yelp promotion. read more

Worst dry cleaners ive ever used. I dropped off 10 silk nat nast and tommy bahama shirts. They charged $9.15 per shirt which is the most ive ever paid in 20 years. I was there already so I figured whatever its only money. Then I got them back a few days later and they smell awful. It's like a mix of cheap deodorant and body odor and some flowery deodorizer. I can't stand the smell when I put one on. So I will have to go have them redone somewhere else and I'm out $91. Won't ever go back again. read more

The worst cleaners EVER!!! They lost a shirt of mine, a $650. Prada shirt. It's on my receipt yet they say I never brought it in. The other 24 items on my receipt all have to be RE-ironed again!!!!! The worst quality EVER!!!!! Collars all crumpled. Just a horrible dry cleaners!!!! read more

OXXO Care Cleaners - Shoe Repair Near Me - Hollywood, Florida

Horrible all around!!! Never returned my items! Bad customer service! DO NOT USE! please save yourself from loosing your clothes and money!

I've gone to this cleaners twice. There aren't many dry cleaners in Hollywood, so although it was expensive, I thought my options were limited. I brought two expensive Nordstrom short sleeve t shirts that I wanted dry cleaned. The girl who helped me was curt and I felt like I was bothering her because she had to turn off her music on her I phone. When I gave her the items she said, "if we dry clean these, they may turn green". I've never heard of that but then added "you have to sign this" which was a waiver if anything was damaged. I didn't leave my items with them. Now I see why this place only has 2 stars. read more

They lost my shirt and said that they would reimburse me for it.. Well since it was brand new and cost $130 and had the receipt, I expected them to cover it.. Not the case they gave me half of what it was worth and some free dry cleaning.. Like I really Wana use there service again.. read more

Online it says they are open at 7am and both times I have went to pick up my cloths around 7:10 and they are not open. The guy who owns/runs the shop is always running late and then they don't do anything to accommodate for their lateness. If you're going to say you're open at 7am... open at 7am if not, change your business hours to 8am and get there at 7:30am to prepare for opening. Always under promise and over deliver...not the opposite. Dissatisfied and would advise you to go somewhere else. read more

If I could give zero star I would. This is the worst service ever. First they are more expensive than everywhere else. True they are a proximity business but their skills to deal with customers are ZERO. This is the last time I will give my stuff to get cleaned. I'm the kind of person who tries twice but enough already. read more

Holy dry cleaning prices. Stopped in to drop off dry cleaning totaling 4 pieces. They wanted me to set up an acct. even though I told them I didn't live here and that this would be my only visit. She tells me 14$ for dress $7 for shirts! And that the turn around was going to be 3 days! I asked about rush service and she explained that would be $2 extra a piece. Needless to say I went to another dry cleaners down the street for almost half the price for the same amount of time. read more

The highest prices in town. Really? $6.95 for pair of pants and $3.25 for a laundered shirt? Do we get a full body massage included?

Cleaning services are decent but expensive. Main issue is that the automated window that is supposed to allow you to pick up your cleaning rarely works. Had to pick up some dress shirts last night for a meeting and, once again, couldn't because the window was broken again. I don't mind paying more for good service and convenience but gets frustrating. read more

I went there to pick up my work dress which was due the next day supposedly at opening and it wasnt ready at 9 am and tgey open at 7am but they assured me it would be ready. I paid extra for this service. I work in a customer service job so I know what that consist of, but obviously this establishment doesn't. On top of that I had a stain, which I emphasized to remove still on my garment. I had to go home and gently wash my garment and pray for it to dry before work. When I brought this to the attention of one of the young ladies she looked at me dumbfounded and gave me attitude. She then proceeded to ring me up and walked away. Couldn't even offer anything to alleviate the issue. Dont go to this place it overly priced, they have horrible customer service skills and dont know listen to request. I Definitely will not be back. read more

Terrible. I brought in 3 items for one stain they each had, told me they could get it out, when they didn't I still was charged over 50 dollars. Only brought in the item to get this stain out. Woman did not care and offered 10% off next visit. Like I really want to go back to them. DON'T GO HERE. read more

this is the worst dry cleaners ever, i rarely complain about things like this or write reviews but this place really upset me . first time they were fine ,second time when i got home and put on the shirt it had an awefull smell like when your clothes were left wet and then baged . i could not return it since i was traveling but i told them about it the next time i went in but they didnt offer to do anything about it and i did not make a big deal ,the third time they over ironed my boss suit jacket and created bubbles around the collar when i ent back again to show it to them the lady grabbed it out my hand and told me that its the fabric and that i should return the suit to the company, i left 10 shirts there that day and sure enough when i opened the first one it had the same wet mildue smell was there, this time i took them all back to the store so they can see for themselves and the same lady rolled her eyes at me i decided to just leave and never return ,i tried calling the manager left a mesage but never got a call back , i will take my bussiness else where . read more

Convenient and they have done a good job in the past. I just cannot afford them anymore. 2 shirts cost $19.

I will not recommend this dry cleanner. I had such a bad experience they told me a day for pick up. I went 2 times and was not ready. Also, I had a dress to clean from stain, they made it worse. bad job and they do not take responsability. oxxo care cleaners Hollywood, Fl., location and the manager very rude. Do not waste your time and money. read more

Poor customer service. I went in with five shirts about 2:30today. The woman at the counter was talking to a customer who was finished with her business. I waited for ten minutes while they talked and left without dropping off the shirts. read more

Order wasn't ready in time, pricey but good hours and convenient pickup window.

I cannot say enough about the staff at OXXO. They are courteous, kind, and most helpful. They are the best. The Saturday crew is truly outstanding. Not only are my clothes ready when promised but also it's always service with a smile. These people are wonderful and I highly recommend them. read more

Nice and friendly staff my clothes generally arrive in time when promised ,it is a little pricey but convenient for me

I dropped my tie off to have the loop on the back fixed, the guy told me it would be ready the next day, I went to pick it up, 2 days later it was not ready. They claim they do on site alterations, but when I told the lady at oxxo to give me my tie she claimed it was not there. It hard to talk to a manger when she does not speak English. read more

What would you do if you picked up you laundry from the cleaners and found dirty cuffs and collars? Would you point this out to the people who run the cleaner business? Well, that is exactly what I did today and the interaction with the employee of the OXXO Cleaners at the Downtown Hollywood location was unsatisfactory. I have new white dress shirts that have been worn no more than five times. I have sent these shirts to OXXO Cleaners in Downtown Hollywood after each wearing and I have noticed the cuffs and collars are not clean and white. Each time I have picked up my shirts from this OXXO Cleaners I have noticed the cuffs and collard are getting worse. I tried to bring this issue to the attention of the counter person at the OXXO Cleaners and all I got was excuses like 'Trust me, I tried twice to remove this dirt but it cannot be done.' When I tried to discuss this issue in more detail, the counter person would interrupt me before I had any chance of discussing this problem. Conversation requires a minimum of two people who respect the other person enough to LISTEN. As soon as I would start an attempt to discuss this issue with the counter person at OXXO Cleaners in Downtown Hollywood, the counter person would butt-in and start talking over me. After the third time this happened I told the counter person it is not possible for the two of us to talk at the same time and have a constructive conversation. I then told the counter person that you just lost a customer and I took my dirty laundry to another cleaner, who assured me they can clean my new white dress shirts or I would not pay for the cleaning. So, here is where we stand. Your company is losing money. I no longer believe in your product and services. I will make certain that I express my dissatisfaction with your employee and your employee's lame excuse for not being able to clean a white shirt to anyone who will listen. Assuming my average cleaning bill is $10.00 per week; your company has lost at least $520.00. If I tell one person about my dissatisfaction with your company and that person tells only one other person and this chain continues with one person per week and each person's average cleaning bill in $10.00 per week for one year, then your company has now lost over $13,300.00 in the course of one year as a result of not properly cleaning white dress shirts AND the rudeness of the employee. You see the real problem is not dirty shirts. The real problem in this situation is the inability of the counter person to LISTEN. There can be no communication when two people are talking at the same time. No communication, no collaboration. No collaboration, no commerce. We are all in business to make money. The purpose of this email is to inform you that you will no longer receive my money and it is due to the fact that your employee failed to listen and instead, chose to butt-in and prevent me from communicating my concerns. For your information, I placed one of my new white dress shirts in the sink, added a small amount of laundry detergent, and used a brush to remove all traces of a dirty collar and cuffs. Considering the prices your company charges for cleaning clothes, I would expect better service. read more

PINECREST LOCATION ----- I had the worst dry-cleaning experience of my life. I gave them about 9 outfits and needed one dress for a gala I was attending on a Saturday night. The indoor sign said they were open 9am to 6pm on Saturday. Just to be sure, I arrived at 5:30pm on Saturday evening. They were closed!! Well, I figured I could rely on their mechanism that brings the clothes to the front and allows the 24/7 service they advertise. This Pinecrest location needs to get out of the neighborhood.. My first three outfits came to the retrieval area, but the rotating clothes line rotated for another 20 minutes. I could not even get the 3 outfits I DID NOT NEED for this evening. Furthermore, I could not leave because at some point, the rotating would stop, and someone could take the clothes I valued enough to dry clean ------ So walker-bys suggested I call the number on the company van --- I left 10 messages...the mechanism kept rotating! --- I finally saw a different telephone number on the "screen" where the 3 items were waiting for the mechanism to stop --- But that phone number came -- and went. 45 minutes later, and 20 phone messages and texts left for this irresponsible owner, the mechanism stopped. The dress I needed was visible, inside the store, but my retreival card did not work to bring it, along with the rest of my items to me. ... Needless to say, I went to the gala in a borrowed dress, crappy makeup, in a rush, and I will NEVER use or recommend this PINECREST LOCATION to anyone! The owners don't care...about service...who cares about the 24/7 or the "green" aspect if the service is so awful????????????????????? read more

i was a loyal customer of the Dania Beach location since the day it opened. A little pricey, but worth it for the 24 hour convenience and quality. When they closed, I went to the Young Circle Hollywood franchise expecting the same. Huge mistake. Worst quality and service I've ever encountered. Created an account, dropped off a large order. A week later, I tried to pick up thru the 24 hour machine. My card didn't work. My husband went during store hours and was told they had no record of my order. when he provided specifics, he was told "it's not our fault" . After lots of arguing, the "manager" told him to look thru all the racks and see if he could find our clothes. I called the franchise owner to complain, mysteriously the order turned up. I figured mistakes happen, and I really like the convenience so I gave them another chance. This order was returned with wrinkled shirts, crooked pressing and stains on the pants of an expensive suit. this time I got the "it's not our fault" explanation, accompanied by a lot of lies. For 3 weeks I tried to get resolution going thru the same chain of managers and franchise owner. They finally offered a $30 coupon on my next order. Really? Next order? Never again. Shame on you Nilma, Seldonia and Gris for ruining a good OXXO reputation and losing a great customer. You all need serious business 101 training. read more

This dry cleaner is close to me in Hollywood so I figured to support our local store owners. They say they offer 24 hour service but everytime I bring the items in, even before 11am, they tell me the items won't be available until 48 hours after. That to me is NOT 24 hours. One time I went in with a suit and there is a sign that says if you bring jacket, pants, shirt and tie, it will cost $18.00. Well the woman told me that offer was NO longer valid even though sign was still up. I told her she needs to offer that since sign is still up. She did give me 20% discount but after much talk back and forth. I called customer service about this and got someone who barely spoke english and discussed my dissatisfaction with them on this. They told me then that they would offer me 5.00 on my next visit. Well I went in ONE more time and the staff told me that they could not honor that 5.00 discount. I told them that I will go to my previous dry cleaner and it is a shame because that is why business go out of business because of bad customer service. I DO NOT RECOMMEND. read more