We went with Touchdown Tile for our upstairs bathroom remodel, as they came highly recommended. We…read morereceived our estimate at the beginning of September in 2024, Final payment 12/30. Initially we were told it would be done by Thanksgiving and it ended up going through Christmas. Throughout this process there were numerous issues. They installed a bath fan that still did not work appropriately and the contractor put his foot through the newly finished knockdown ceiling, floor tile improperly laid, improper grouting (they had to reapply multiple times), electrical outlet and switch not installed level, they damaged the bathtub, the entire tile surround in shower was installed badly and waving. Not to mention the mess left outside, drywall compound/grout water being dumped in my backyard and damaged my siding/grass; and a piece of plywood in the front yard that was buried by snow during the project and killed my grass when found in spring. Due to this, I reached out to the GC about my complaints in March of 2025. The GC was shocked by the quality of the initial job and stated he would correct the mistakes. They finished corrections in January 2026. After the "corrections", the bathroom fan doesn't work and drips a lot of water when in use. The entire surround was replaced and still not done well, the tiles aren't aligned and in one spot i have a cut myself a few times from the tile jutting out. Not to mention, I purchased this tile for the contractors and didn't receive payment until the fix was complete months later. This was brought up during the second surround installation and the solution was to add more grout to the bottom of the jutting out tile. This grout has since deteriorated and it is sharp again. Grouting was done incorrectly and redone 3 times during the fix. Multiple attempts to patch the damage to the tub were done, damage still visible in 2 spots. They tiled over a water pipe that held the shower wand, so we had to wait for the GC to drill into the tile to reveal the pipe. The plumber came out to the drilling being incomplete and had to reschedule multiple times. To the plumber and I's dismay, this delayed the process. On the other side of the shower there is a closet with an access panel which has began to show increased signs of water intrusion at the top of the wall near the shower head. In the end, I was compensated for the tile I purchased + a little extra. (this did not cover the cost of tile plus interest due to delays). Plus a bathroom with improper tiling, a steam issue (to the point it has rusted the light fixture in the bathroom), and incredibly messy finishes (including towel racks falling out of wall). We wasted 20k dollars and will have to pay to have the bathroom remodeled, yet again. BEWARE, please think twice before using this company. I will not be recommending/referring them to any friends, family, or clients.

Extremely professional and knowledgeable. Kyle came up with the perfect solution to a tile repair…read morethat ended up looking better than the original design. He was very efficient and conscientious, as well as very pleasant to work with.

My name is Katie, I own Steller Hair Co. and it is incredibly important I share my experience…read moreworking with this company. What initially drew me to Mercury Mosaics: 1. They create some of the most beautiful and unique custom tile-work in the world. 2. I own a salon in NE Minneapolis, which is located down the street from the Mercury Mosaic workshop. Not only are they local (which I love), they are run by the incredible Mercedes. As a female business owner myself, I love supporting other inspiring women-run businesses! I have followed MM on social media for a bit now, and have admired them from afar. I recently expanded my salon, and knew I wanted every aspect of my new space to have a story. Being a small business owner, you often have to prioritize function over esthetic. It was important for me to create a beautiful environment for my team, and our incredible clients, so I reached of to Mercury Mosaics via Instagram and asked if they had any broken tiles, or "remnants" that they would be willing to sell me. I was hoping to create a backsplash for my backbar area, and was planning to do it on my own (now that I understand the intricate process of tile installation, I realize what a ridiculous idea that was...), Not only did they respond, but Mercedes reached out and said she knew of my salon, and had a "crazy" idea. She wanted to help us design, create and install a custom "Steller" mosaic. MM also connected us with local artist, Josie Lewis. Josie's artwork is what inspired my designer and myself when it came to color scheme for this incredible mosaic. Josie is now a Steller client, and we are forever a Josie fan! The gift that Mercury Mosaics gave Steller Hair surpasses any expectation I could ever have had.  This mosaic is a visual representation of community, support and the beauty of connection.  We can't ever repay these incredible people (and I'm a competitive gift giver, so that is very difficult for me..) but what we can do is use this mosaic to share a story of kindness in an often times unkind world.  This mosaic creates an atmosphere and experience for our clients that reflects our mission and values Mercury Mosaics is so much more than a tile company. Mercury Mosaics is a collaboration of real people who are passionate about their craft, clients and community. I will forever be proud to display their beautiful work, and to call them friends.

This company and their product is just incredible. There's a reason you are paying a little more…read morethan other companies...the quality speaks for itself. I had a wonderful experience emailing back and forth with my questions. The employees are quick to respond, friendly and put you at ease. I couldn't be more thrilled when I opened the carefully packed box (not 1 broken tile)! The color was vibrant, stunning and unique. I only wish I had more areas to tile now. I love going into my kitchen and be greeted with this heavenly pop of greenish blueish shade in the backsplash. Definitely worth the investment, 100%

We were remodeling our bathroom and went to a few different tile places. The Tile Shop has the…read morelargest selection and widest price range of options ranging from less than $10/sf to over $150/sf. They also had a large selection of sizes of most tile options. It is a very low stress shopping experience where you welcome to walk around and look. Once we had questions, Kennedy was quick to answer our questions and help us figure out which of our choices were available. You can take home samples but you have to pay for them upfront and then get a refund when returned. Unfortunately between picking tile and getting it installed, one of our choices was on back order. Kennedy walked us through picking a new choice and had some suggestions when we stopped in. Overall it was a great experience!

My husband and I went to the Maple Grove location today and I'd say we felt a bit uncomfortable…read more Upon walking in we weren't greeted and when we walked up to service reps they barely looked at us in the eyes before saying, "I'll be with you in a moment." When the rep did speak with us, his eyes were everywhere, but looking in ours. And when he spoke he was quick to tell us they didn't have what we needed. When my husband asked if he knew about any other shops where we could possibly look, he replied, "I don't know. I don't go to other shops." Hmmmmm. Great job Tile Shop. Perhaps a course on customer service, diversity, and inclusion would suffice. Just a thought. Something I could've kept to myself, but it looks like this place is known for their unprofessionalism. Another honest review might be the start to the change they need.

So far so good. Response times are great and being kept up to date with our flooring order has been…read moregreat. Price is negotiable and able to provide good selections based on your budget. More review coming after the floors are installed!

Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.

Very impressed with this company and their employees. I had two small jobs in my home that needed…read morerepairs. I received my estimate promptly and they were able to fit me into their schedule. The employees arrived promptly and cleaned up afterwards. Would use them again and highly recommend.

We are getting our house ready for sale and needed to take out stains from white grout, add grout…read moreto some worn areas and seal around along edges. They did a fantastic job, and the shower looks like new. Helped avoid an expensive remodel. The workers showed up on time, were very courteous and gave good advice. I wood definitely hire them again.

I was told by a boss years ago to remember that I am the face of the company when dealing with the…read morecompany. in this case, three days before Christmas I was driving and tried to signal and move over to catch an exit ramp. there was room but the car next to me sped up and bumper hugged the car in front of him rather than letting me merge. I shook my head but waited holding up my lane and let the car pass. was a black car with Jerry's Floor Store advertised on it. Eventually that car exited near their store in Spring Lake Park and when I looked over he was giving me the one finger salute. Incredible. if this speaks to the professionalism of this organization and their people. Always treat people like they are potential customers. I won't be...

Great bunch of people. They seem to be incredibly skilled at what they do. They are also very…read morecustomer focused. They do excellent work - and really care.

Gerrit was responsive, easy to work with, and did a beautiful job re-tiling our master bath. Highly…read morerecommend!

Great experience - very professional, skilled, personable and reasonable. What more can you ask?…read more Well, he was also reliable and neat.