Checking in was awkward. The women at the desk talked in front of me and told me to wait, and then…read morestarted to check me in before just signing and looking annoyed. I assume the computer had been having issues but she said nothing to me. . . Getting up to the room on the 4th floor, the room was clean, but the floors creaked and the walls were paper thin.

The Hilton chain is generally very good but just too expensive for average income people…read morewithout:old money." The staff are accommodating and the restaurant chefs are amazing if you're lucky to get a steak when the good chef is on duty.

My stay at the Hampton Inn was pretty decent. It's definitely not a lake view like the hotel…read moreadvertises but the lake is within walking distance. The staff was friendly, rooms were clean, continental breakfast wasn't half bad, it's within walking distant to several restaurants and bars and there is plenty of parking. Called to make a reservation the day of, it was a Wednesday and they were able to accommodate us. We got a room with a queen size bed and it wasn't huge but it was good enough and the bathroom was spacious. The pillows on the bed might be the best pillows I have ever slept on in any hotel, EVER, and I have stayed in many hotels. So fluffy and wonderful. So one thing I have to say: they have coffee downstairs in the "lobby" area 24 hours a day and they also have cookies. Yes, soft, wonderful, delicious cookies. They are enormous and stare you right in the face when you walk in the hotel. You may think you have willpower, but when you are coming back to this hotel after a night of drinking in Geneva, willpower gone. Those cookies were darn delicious. Yes, cookies, plural. They have a pool and a little fitness center too, which we didn't utilize but maybe you will. Their continental breakfast was definitely impressive, for the most part, as long as you didn't intend on eating very healthy. Their hard boiled eggs were bad, two mornings we had continental breakfasts here, both times, the texture just wasn't right. They had oatmeal in a crackpot, which was my go to because it was one of the only healthy options. The toppings they had seemed healthy until you really looked at what it was. There were "almonds" but they were coated in loads of sugar. There was cinnamon sugar and there were also candied fruit. Luckily there were some peanut butter packs and I added that to my oatmeal with a banana and was set. They had make your own waffles, turkey sausage, omelettes, cereal, bagels, muffins and toast. Their coffee wasn't my favorite, but it also wasn't the worst. They had 2% milk, skim and half and half out. I thought the rooms were a tad expensive for what they were, but it was convenient that we didn't have to get a cab to go to the various restaurants and bars in the area. They even let me leave my car in the parking lot overnight while we headed to the end of the lake and stayed in Watkins Glen. I would definitely stay here again.

the toilet was 13 inches off the ground Ada - suggests 19…read moreinches not good for recent hip replacement Rug wet under air conditioner Not noticeable till you stepped on it bare foot ! No Liquid body soap Renovations. everywhere will look nice - but We forgot they would start at 9 Guy outside was very friendly ( on 3rd) floor

Amazing place super nice and not to mention Jordan going above and beyond and giving us an upgrade…read moreamazing if I could give 6 stars I would

The room was fine, clean. The breakfast cleanup was not that great. Both garbage cans were…read moreoverflowing. It is, however, very nice that this chain of hotels offers healthy options for breakfast. There's often egg white omelets, hard boiled eggs, light Greek yogurt and a variety of low fat and plant-based milk options.

***CORTLAND NEW YORK Everything about this hotel was great!!…read moreThe staff is so friendly and thorough. The room was really clean. The breakfast options were fresh and there were several choices! The cleaning staff was really nice and always willing to help out. (Extended stay) ...even the grounds keeper showed great pride in his work! I'd recommend two thumbs up if you're looking for a clean friendly place to stay.

this place is crawling with bed bugs/ stained towels/ incompetent and rude front desk…read morestaff/management. moldy showers/ dirty coffee makers / filthy windows / the carpets smell. the whole building generally smells of mold and mildew, and personal items came up missing!

I visited Waterloo, New York a few months back during an ice storm between Rochester and Syracuse…read morewhen it was no longer safe to drive. I pulled off Interstate 90 after my friend looked up a Microtel nearby. However, The Lux was before said hotel and looked nice, so I decided to stop there. The receptionist was friendly and helpful and welcomed my highly trained service dog. She helped me find a room on the first floor near an exit, so he could do his business easily. The room was clean and smelled good unlike some hotels. Also, the furniture and decor were modern. I noticed they had a seasonal outdoor pool, which is always a welcome treat and preferred, because who wants to go swimming inside without sun and reeking of chlorine? Lastly, the continental breakfast the next morning was the best I've ever had! Seriously-- They had made-to-order Belgian waffles, mini omelettes with onions and bell peppers, sausage patties, bacon, cheddar and Swiss cheese, bagels, cereal options, fresh fruit, juice, and coffee. I made a few trips to the buffet and grabbed some sausage for the road for my dog. I appreciated that there was an attendant at the breakfast station keeping everything both clean and well-stocked. If I'm ever in the area again, I most definitely will be back!

1. Housekeeping turned the thermostat to 64 every day...why in the world?????…read more2. When we arrived there was a nasty stain on the comforter. 3. Phone was completely out of order 4. Coffee was so bad, both in the room and the breakfast room, that we walked over to McDonald's all 3 mornings 5 Housekeeping completely forgot to clean our room our next to last nite 6. 2nd floor ice machine broken...5 minute walk each way to the first floor 7. No hot water from sink when we first arrived, 10:30 at nite. Girl at the desk told us there was no hot water anywhere in the hotel, which turned out to be a complete fabrication. I mean, WTF???? Why in the world would she have told us that?? Other than those things, ok. Of course that's a little like asking Mrs Lincoln how she liked the play after that one problem

We stayed for 2 nights. Upon checking in I noticed lots of clutter…read moreat the desk. The overall messiness continued in all the common areas. Elevators and hallways needed vacuuming. The room itself was clean. Beds were comfortable. But the breakfast ranked a zero. Very poorly stocked. Out of everything at 9 am with still an hour to go. Pancake machine not working. Juice machine iffy. Garbage cans overflowing, tables dirty. I think the staff was totally overwhelmed because the hotel appeared to be full. This is the first time the breakfast was so disappointing and we have stayed at many HI Express hotels.

After a day of exploring the city and being exhausted I was very happy I had booked the room for…read morethe night. The staff at the front desk was friendly and welcoming. I went to my room, and found a spacious , clean, well appointed room with a King bed, and two TV! After a warm shower, a good night sleep came easily. It was interrupted at 4:00am by a severe Thunderstorm and torrential rain that created a strange sound that woke me up. It was the rain pounding on the roof of the hotel since I was in the upper floor.

My hotel room had basically no hot water. When I called the front desk the guy who was apparently…read morewoken by my call said "the water is hot man" I asked him to come show me. 5 minutes go hy so I call him again, and again must have woken him up. He finally comes up he runs the water and tells me to keep feeling it. The watercwas warm at best after he ran it for 5 minutes. I asked for a refund ok half of my room. He said ill give you a refund but you have to leave right now! My friend and little sister were the because of a concert so we got drunk and they were sleeping. Basically unless I had my Sister drive drunk at 4am he wouldnt give me a refund. Stay far away from this place.

I'm glad the score for this hotel is currently 3.5 stars. That's exactly what I would give it, if I…read morecould. But I can't... a 4 would be too high, but they deserve a bit more than just a 3. But, a 3 is what they're getting! It was a decent hotel to spend the night. We were only there to be close to Rochester the the Eclipse the next day. It's not a particularly cozy room, but it was clean and complete, with soap, shampoo, conditioner, lotion, the TV, refrigerator and a microwave. Our room (number 202, almost directly above the main entrance facing the front parking lot) had long tiles and no carpet. There was a closet niche but it wasn't enclosed. They can use a little paint in the bathroom here and there. But it was clean, and everything was in working order. The air conditioner was pretty darn cold, thankfully, and I would say it's stronger than in most of the bigger hotel chains. This is a small hotel, with a front side and back side. It's best to check in before taking your bags out of the trunk. If your room is closer to the door in the back of the hotel, you'll want to drive your car around back. One thing that could bother some people is the pronounced smell of curry as you walk into the casual lobby area. You might actually love it... depends on how you feel about that smell. I could smell it up on the 2nd floor, but not in the room. They do have a candy and soda vending machine here in case that suits your fancy. All in all, I wouldn't want to spend the whole day

After our booking debacle through the hopper app, this place was a savior. They were also where our…read moreoriginal booking was supposed to be for. They were so pleasant and easy to work with and they helped us out tremendously! The rooms were clean and well stocked. It was a comfortable space and close to everywhere we needed to be yet secluded and private and quiet! The quiet was amazing! Jacuzzi tub was clean. I cleaned it myself before use and was pleasantly surprised at how clean it was. The bed wasn't the best for my back but it was clean and I really can't complain about that. Would definitely book here again!!!