I was impressed with my primary care doctor, the nurses and the assistants. I felt confident that…read moremy care was being managed. It was fine while I had a commercial health plan. I'm newly retired and have just started on a Medicare Advantage Plan. Unfortunately, CRMA only takes Tufts Medicare Preferred advantage plan. That's the only one. That stinks. It makes me wonder if they really want to service Medicare patients. I had researched the Medicare Advantage options, and for me the Tufts plan didn't cut it. I am an established patient with several specialists in the Mass General Brigham network. All of them took the Mass General Brigham Medicare Advantage plan. It was only my PCP who did not. Several of my specialists did not take Tufts Medicare Preferred. I was faced with having to find a new PCP and keep all of my specialists, or to keep my PCP and a couple of my specialists. Changing doctors is a royal pain, and getting a first appointment seems to typically take a year. My medical situation is that would not work for me. I had selected my PCP at CRMA, because they are part of the Mass General Brigham network. If they were not, I wouldn't have gone there. One frustration with CRMA was with lab work. Patients at CRMA HAVE to use their office. I once tried to use a Mass General Brigham lab. They cannot see the lab orders from a CRMA doctor. I am guessing that CRMA is trying to keep revenues from lab testing. Just a guess.

I've gone there for a long time, and like the people who work there, but they seem to have a…read moreprickle with anything having to do with the phone. Whether it's getting back to me, or calling the pharmacy, it's a crap shoot if it will be done. This can be very frustrating.

Had an appointment made to come here through employer. Arrived and none of my information was ready…read moreat the location. Waited a half hour to be checked in past prescheduled appointment. The nurse that got me set up was great, but then I was left for over an hour waiting for the doctor in one of the rooms with no updates. Pretty sure they forgot I was there.

Arrived for a 8:30am appointment. Once I submitted my paperwork, I only waited for about 2 minutes…read morebefore being called in. So far, so good. I was then seen by a nurse who took my vitals and asked questions about my back issue. This started at about 8:40am. After that was complete, I assumed the Doctor would come in a few minutes after since there was no wait and was the only person in the office area. After waiting for 43 minutes in the patient room, NO CONTACT WITH ANYONE ABOUT THE WAIT TIME. At 9:30am I had to open the door and ask the nurse at the front desk how much longer?? She said another 15 minutes because the Doctor was with a patient, mind you I had an appointment scheduled to avoid this type of wait time and the app said that nobody was ahead of me in the scheduling time slot. At 9:48am, the doctor strolls in. No introduction as to who she is and no apologies about the wait time. Then goes to tell me I just need to stretch due to my serve back pain and can barley bend over to attempt to touch my toes. No common curtesy of wasting my time when I had to be at work for 10am, WHICH WAS A 20 MINUTE DRIVE. This is why I even scheduled an 8:30am appointment to make it to work on time. After "diagnosing" after a 3 minute appointment, I walk out and one of the nurses is just taking a casual nap at the nurses station!! What joke this place is!! COMPLETE WASTE OF TIME AND SO UNPROFESSIONAL!! THIS LOCATION IS AWFUL. AVOID THIS PLACE IF POSSIBLE!! THIS IS BY FAR THE WORST EXPEIRENCE AT AN URGENT CARE I HAVE EVER HAD. ZERO STARS !!!!!!!!!

I continue to be absolutely thrilled with the care I'm receiving at Dr. He's. The entire staff is…read moreexcellent - very capable and compassionate, and always have time to answer my questions. I also appreciate Dr. He's straightforwardness. She doesn't let me off the hook for what I need to be doing to keep myself healthy - eating right, losing weight, and taking my meds as prescribed. I feel that my care plan is exactly right for me, and it better be, since I was a partner in creating it. It's refreshing to have a doctor and her staff that doesn't just want to give me more pills to take, but count on me to do what I have to do to be well. Thank you Dr. He and staff for the great care I receive. It is appreciated!

Should have listened to the other review since I did read it before going. Decided to try out for…read moremyself and it turned out to be a huge mistake. I was greeted by one of the staff's dog running around the entire office and waiting room. Didn't seem very sanitary to me considering this was a doctor's office. I had to introduce myself to Dr. He at the front desk my second visit since she never had the decency to meet me the two different times I was there as a new patient. I was really upset when Dr. He submitted my routine physical incorrectly to my insurance. The insurance company assured she was in network and covered the cost of the routine physical she just needed to submit the proper coding. I called at least three times to Dr He's office to get this fixed. Each time I was told that it would be taken care of. When I would call back to follow up I would find nothing was done and would get an excuse why nothing had been done. Each time there was a new excuse. Basically I was lied to so I would get off the phone and they had no intentions of helping me. One of the times Dr. He got on the phone and started yelling at me about how I don't understand my insurance plan. I eventually drove back to the office and handed Dr. He the phone to speak with my insurance company. They would not tell me what was discussed but did say one of the codes submitted was for a person between the ages of 40-72. I am 33. Maybe Dr. He would know how old I am if she actually took interest and met with me. In the end it sounded as though if she were to resubmit the proper coding then she would get in trouble for fraud since everything had already been processed. As a result, she would not go through with the proper coding in order to cover herself. Run the other way if you are considering this physician. Dr. He is a fraud and will process your visits incorrectly leaving you in a black hole with your insurance companies and her office staff.

So, I roll up there, and it's super crowded--I have no idea why. Then, I find out they gave away my…read moretable. I was honestly shocked because I had eight people with me! I finally get a table, sit down, and wait for two and a half hours. When I get up to go to the bathroom, this random guy bumps into me while carrying some random stuff, and I head to the bathroom only to find myself with the worst diarrhea ever. It was practically like water; I was miserable and completely lost my appetite. So, I just order a mocktail--a pink lemonade, right? And it's literally watered down with barely any flavor, just this weird bitterness. Like, what the heck

Love Dr. Matta. She's down to Earth, caring and interested in caring for the whole person, body,…read moremind & spirit. Love her!!

Awesome Doctor, very willing to explain and discuss decision and process with patient.read more

Updated to 3 stars from 1 star. We finally got our money returned about six months later even…read morethough root cause was not vetting my brother's insurance. Many phone calls were involved and thus frustration and wasted time.

The Dr's and nurses spend maybe 15- 30 minutes with you and cannot apply your medical history to…read morehelp you with your medical care treatment. You get treated poorly by their staff when asking for assistance to help your care. Messages and phone calls get mixed and ignored. Then you find out later on they just didnt want to do anything nor can give you a reason. Find a provider elsewhere. Laura Sullivan NP and Cody Desouza dont properly take note for your medical care and records. They wasted many years of care for me, I should have left sooner. Find a provider who listens and documents properly so you can have better ease of care when trying to communicate. They mostly want to push useless labs, medications and unnecessary tests to get more billed/money. They dont seem to focus on treatment or what the patient says at all, even after years of expressing and informing them.

Dr. Goh is amazing and all the support staff are great. Best PCP I've ever had. Appts get booked…read moreout a while in advance for the Dr but the NPs and PAs are readily available. They are also very responsive to requests and info on the portal, which works well for me.

Do not work here if you value your mental health. If you are new in the medical field I would…read moredefinitely work someplace els. They are very nice and welcoming when you start but as soon as you work there for a few months your co workers complete change and be mentally abusing to you.

They do not have an xray tech so do not go if you need an xray. They are also out of network for…read moreUnited Healthcare and will bill them full price for an office visit and send you somewhere else where you get to pay another copay. They should have told us or had a sign up that there wasn't an xray tech. We could have saved ourselves time and 196.00. Call before you go!

Great treatment and very patient and helpful team. Dr Kalamkar listened to me carefully and I…read moredidn't feel rushed.