We initially hired R&R for laundry services (for our home). We were happy with Sable's laundry…read moreservices and decided to use R&R for full cleaning services. We weren't home for our first cleaning, but we left notes detailing what did and did not need to be cleaned. We also labeled our doors and cabinets (and, notably, it wasn't Sable's first time at the the house). We when got home, I couldn't tell if the cleaners had come or not. At first glance, it didn't appear that they had. The floors hadn't been swept, dishes weren't put away, and the downstairs bathroom wasn't cleaned. I went upstairs and the only rooms that appeared to have been cleaned were the master bath and bedroom. Simply put: it barely looked like cleaners came at all --much less that the house had been professionally cleaned. I reached out to the owner, Terry, to provide him with feedback about the cleaning and to show him pictures of the unswept floors and uncleaned bathrooms (texts attached). His response was that since we weren't there, the cleaners didn't know what to do. (It seems obvious that they should have at least cleaned the bathrooms and swept the floors). I would have expected an apology or offer to come back and complete the job; instead, I was blamed for the cleaners not cleaning. I told Terry that I left notes (with my contact info) and that someone could have at least called me for further instructions if they were unsure. I also told him that if he didn't know what to do, he should have rescheduled rather than not complete the job. He did not respond. I told Terry we would love to have them back to go over everything with them, but of course we weren't going to pay full price for the unfinished job. (Texts attached) Again, not even the minimum of cleaning the toilets and sweeping the floors were done. Terry didn't respond to that message, either. Given that Terry (1) didn't take any responsibility for the unfinished cleaning - which, he admitted they didn't do because they "didn't know what to do" and (2) didn't provide ANY level of professional that I would expect from someone that I let into my home, I told Terry to remove us from his cleaning schedule. He responded "will do" and immediately invoiced us for full price cleaning services. In response, I told Terry that we would pay for the laundry and for cleaning the master bedroom (apparently they made the bed) but that I wasn't paying for full cleaning services because I didn't receive full cleaning services. Terry responded - "No way, I'll send it to my lawyer. They will put a lien on your home." (Text messages attached). I'm sure Terry didn't realize, but I am a lawyer and this threat got him (and will get him) no where. In summary: (1) Terry's cleaners didn't clean our house because they "didn't know what to do" (even though I left notes and they could have called for further instruction, but did not); (2) Poor customer service; (3) invoiced at full price for partial services (4) threatened to sue us. **Note: We chose this Company based on the high number of great reviews we saw on other sites (including Angie's list). We were disappointed and surprised that we did not have the same great experience.

This carpet service is the best I have seen in awhile. They cleaned things I didn't even know…read morewhere in my carpet. 5 stars all the way. They were professional and courteous will definitely call again in the future and recommend that if you need your carpet cleaned this is the place to call.

The untreated lumberjack we were overcharged for when our restoration was done is now rottingread more

The system would not let me comment under org post. Chris of course I expect you to protect and…read moredefend your people even when they are wrong so not surprised at your comment. Everything I said was facts about the horrible experience. All Olympus was very much a part of this even though they did not physically do the work, they came out and told me that yes the granite could be restored where you basically said it couldn't. You basically just piggy backed off what he told you was wrong and got Tim , which yes he is a part of your company to come out and fix. Tim was polite , honest and prompt. Please stop making excuses for so I can have some respect left fir Southern. No need to reply and thank you. Anyone who decides to use your company has been warned with truth.

Our Niece purchased a townhouse and once the previous owners furniture was out and we saw the place…read moreempty...well, lets just say first thing that needed doing was to have the carpets cleaned. There is not a big presence on YELP for carpet cleaners so I turned to the realtor for assistance with who they use. My one request was that the company use a "truck mounted" unit. It is the ONLY way that carpets will get clean...and, not take days to dry. Answer: Professional Carpet Systems. Our Niece made an appointment, Joshua, Master Technician, showed up within the window of time set aside and got to it. The edges of the carpet needed attention as there was that usual dark line where it never gets clean...not a problem for Joshua! Two bedrooms and a living area cleaned in 40 minutes...PERFECTLY! Now be assured that Joshua is not Merlin, the magician...there were a couple of stains that did not come out all the way (near 2 light sockets). Joshua explained that it usually occurs from the plug in room fresheners with the oil in them. Noted!! My Niece could not be happier with the results and she loves how soft the carpets are...steam cleaning, the only way to go...truck mounted unit. Give them a call, I have already run out of the business cards Joshua gave me as friends wanted their number.

I've been using Home Advisor to get my house market ready and had the pleasure of working with S &…read moreS. I wish all companies could be like them and I'll tell you why! Within minutes of submitting a project for carpet stretching I heard from them and they were able to schedule me within a couple of days. They were very friendly, courteous and respectful calling me prior to showing up, helping me move furniture and boxes and completing the work in record time. I almost feel like it's been a dream because I've been having so much trouble getting other companies return my phone calls. Maybe they know about a money tree and don't need the business?! Anyways, I like that they are family-owned and local. I truly love that they stand behind their work and take pride in what they do, it shows! We'll Be rehiring them to clean our carpets in the future. Highly recommend! Services they provide: 24-hour emergency flood service, steam clean carpets/rugs/furniture, carpet installation/repair/stretching.

With the holidays coming up and company coming into town, we were in dire need of thorough carpet…read morecleaning services. We have several animals in the house and one elderly cat in particular who had made a certain corner of the carpet her preferred bathroom spot. We had tried several methods for removing the smell, from vinegar to baking soda to enzyme cleaners. Nothing was able to truly remove the smell, as is was in the carpet pad below the carpet. We called S&S on the recommendation of a neighbor who had utilized their services for similar reasons. The service provided by Mr. Sherman was top-notch. Not only was he able to come out to service our carpet within 48 hours, but he actually removed the old, soiled carpet pad, cleaned the carpet from the underside-up, and did it all within a span of two hours. The carpet looks like new and the odor is gone! He did all of this for a price that we felt was well below what we were expecting to pay. We cannot recommend this company highly enough and will not be using anyone but S&S for our carpet cleaning needs from this point forward.

Was straight with the info, effective and thorough. He gave clear explanations and performed needed…read morepreventive maintenance saving future appointmnets. He worked safely, which is a number one priority when visiting my home. Thanks, Jason. ​

Excellent experience with Baileys comfort services! My technician Dominic was friendly,…read moreprofessional, knowledgeable and took his time to explain when asked a question, Thank you Dominic Stanley for being friendly and courteous. I highly recommend Baileys!

Found a water leak that baffles other pros This was 5 years ago. Not only a plumber but also a…read moremaster electrician. A very professional and all around nice guy.

Responsive, punctual, reliable, knowledgeable, professional, trustworthy. Charlie was the first to…read morerespond. I really expected there to be a long wait for an appointment but he was scheduled within days and was able to quote and complete the job same day. I needed a 20 amp dedicated circuit for a home based 15 needle embroidery machine and really didn't want to pay an electrical so got some "advice" and concluded we could put a 20 amp circuit in place of the 15 amp. Three months in, I noticed that my lights were flickering in the home office whenever I fired up the machine or plugged an iron in. I did a quick internet search for possible reasons and quickly determined that I likely had a fire risk so I went to my trusted Yelp to find an electrician. Sure enough my hunch was right. We had Help!! put in a true dedicated 20 amp. No more flickering. While we had him we decided that lightening strikes near the house were too close for comfort and we have way too many electronics and energy electric car plugged in so we had him install a whole house surge protector. Very reasonable. Will definitely use again and highly recommend!

After several months of a drain replacement, I went under the house to discover all of the cast…read moreiron drain replaced was still laying on the ground underneath the house. I also realized a glue joint on an elbow had come loose and the pipe had been cut off at an angle and not properly seated during the installation process. It was definitely not installed per local pipe codes and I don't believe the the young men doing the installation are licensed certified plumbers. When I contacted them about the problem they said I was "lucky" my warranty was almost expired!!! What company would not correct a problem THEY CAUSED REGARDLESS OF WARRANTY! NEVER AGAIN!

Show up on time & very honest. My sewer line was blocked by tree roots & they were able to clear it…read more80% but no warranty due to the tree roots.

If you have a crisis, no matter how desperate you are CALL SOMEWHERE ELSE. Do not use this company!…read moreWe will soon be providing photos and emails of all the issues we've encountered as we are able. They will take all of your belongings, and throw away things without consulting you. They won't properly inventory your possessions, then they'll misplace things of all value and size -large and small, cheap and valuable. We were reassured many times that they wouldn't throw things away without our consent. They have tried to throw away some perfectly good things, and then when we requested items to be returned but they still disposed of them. Their employees will steal valuable things or at least try to! They even tried to dispose of my daughter's bible -an engraved gift from her now deceased grandmother- it is in pristine condition and is one of the items from our "unsalvageable list" that they wanted to trash but we requested it to be returned and they did, but many other irreplaceable things they did not return when they should've. They will hold your belongings hostage until your insurance company pays for the cleaning of it- our cleaning bill- just for things removed from our home was $24,000, and guess what- THEN THEY BROUGHT IT BACK FIVE WEEKS AFTER REQUESTED WITH HALF OF IT STILL COVERED IN SOOT AND DUST!!! $24,000 just for cleaning contents and they didn't even do half the work. They repeatedly delay and then charge your insurance more for storage when the delay is their doing. They will hire subpar subcontractors that damage your home- the painters applied latex paint to our oil based painted trim. No one truly takes accountability for problems they just make one excuse after another or shift the blame to another employee or department. I am not going to leave out that they have done a few things properly, but what they have done wrong far outweigh those. I would never hire this company again. Those who have failed the most are their contents team, management and the owners. Brian, Wyatt and Roy were all in our home for mitigation , they worked hard and were very polite. Brian was misleading about some of the documents he had me sign right after our fire- and now their general manager is trying to use those against us... saying we gave them permission to dispose of anything they wanted to, yet verbally and in text, they reassured us repeatedly that nothing would be thrown out without our permission. Nicole in billing wasn't good with communication in the beginning but turned it around and was very helpful. Our fire was April 5th, it's September 19th and our job still isn't quite done, we have had servpro working at our house less than 30 days total...since April. These photos are a fraction of our contents that they were paid $24,000 to clean that wasn't even touched. The last two photos are of things they brought to my home that belong to someone else. They all should be ashamed, but they are far from it, even arrogant when responding to the problems they've caused.

So far Servpro has done our demo for fire/water/smoke damage. Brian, Wyatt, and the rest of the…read moredemo team were phenomenal. We're very thankful for all the guidance and reassurance they gave us. There have been a few delays, but overall we are satisfied so far. They do seem over scheduled, but that is not the fault of any of the guys out working non-stop. I will update once reconstruction is complete.