Awesome service, Edgar was super friendly and hard working willing to help me in any situation!read more

Awesome service this is the second time I've used him highly recommend using him. I called left a…read moremessage and he called right back and was at my home in 40mins

I used to really like this business . My previous experiences were great and I was very happy . But…read morenot today . I made appointment to take my company car there which they have serviced before so as soon as I was there and handed over my wheel info to him he almost got upset and said you just can't walk in here and hand it over to me this takes alot of time to submit and get approved . Do it or tell your company not to accept it . Then their coffee machine was not working I mentioned that to the same guy he worked on it probably fixed it but never told me as a normal courtesy that it is fixed and enjoy the coffee . Two stars are for the guy who checked me out . Not going there again . May be he was having a rough day , I get it but please be courteous to your customer specially who has brought his personal and company vehicle to you many times in the past and you saw it . Any way I am not going there for sure I felt insulted to be honest .

I recently got a set of four new tires on my truck. And the guys at Les Schwab were very helpful…read more I told them what I liked and they told me what would be better for my truck. They were close to $2000 so I'm glad they offered me a payment plan. Close to my house. They only took a few hrs. I'm sure I'll be back.

We called a handful of tow companies to help us with our motorhome and we were rejected because of…read morethe rain. Empire was the only one who would come out and they towed us, in the pouring rain, in the evening. They were a life saver as we were stranded off the freeway. We highly recommend Empire!

From the moment I called to inquire on my towing matter, I knew I had the right place. Your staff…read moreis so nice, knowledgeable and gives you reassurance that they are going to help you. All the details were noted to set up my needs and provide to the driver. Then there is Frank Caples. I would give him a hundred stars. What a super friendly and detailed tow driver. You can tell that he really cares about you and your vehicle. I was in a super difficult situation with my RV and he never once mentioned anything could be a problem. He just navigated through it with a smile and willingness to get it done. He kept me posted throughout the duration of the job and it was simply perfection! You are really blessed to have such an amazing person on your team. Thank you all for your impeccable service.

Although mechanically adept, I was unable to diagnose the partial engage of the 4X4 actuator. I…read morecalled Direct OffRoad, hoping to reach somebody with a knowledge base that could offer some relief. After talking to Cody, I knew I found the right source. My concerns were laid out quickly with mindful listening, without the "just bring it in" narrative. It's rare that confidence can be established in just a phone call.

You know that saying "you get what you pay for"? I've lived in Bakersfield all my life and have…read moregone to multiple mechanics shops to have my trucks worked on. Well, Direct Offroad delivers on all fronts. Service was great, they gave me a ride home while my truck was being worked on. Control arms, ball joints, Brakes, rotors, and a bed cover. Truck was ready same day and drives like brand new. Even called me for 500 mile checkup. There are probably places that are less expensive, but I'll take great customer service and quality every time.

Got a flat tire in Bakersfield on a Sunday, and thank goodness Big Brand Tire was open! James was…read moreincredibly helpful and reassuring, even promising to service us if we arrived just one minute before closing. Luckily, we made it by 3 PM, and they had us back on the road in just 40 minutes! Huge props to James and the team for their amazing service. Highly recommend this place!

I am writing to express my dissatisfaction regarding my recent visit to your store. Upon departure,…read moreI discovered that the incorrect tire size was installed; although the staff claimed it matched my previous set, those tires were specifically selected years ago. Furthermore, I was informed that the original size is no longer manufactured, which contradicts the information I previously received. This experience has been highly unsatisfactory.

A huge Kudos to Erick-I can't thank him enough! My day…read morestarted with my low tire pressure light on as I left my house early morning, to take my 83 yr old Dad that has aphasia-a brain condition that hinders his ability to speak, in his old age he has become extremely impatient and often causes a scene! Originally Erick told us that it would take approximately two hours to get a flat tire fixed, but when I explained this to him, he told me he would try his hardest to get me in and out in one hour, and he held good to his word, I am extremely appreciative of that! That was the start of my day as the day continued, I took my dad to the grocery store and as it turned out, he had lost his debit card and the day just kept getting worse, it just was not my day. So Erick, Bless his heart, was a light to my day and I'm thankful !

They wasted my entire day only to tell me they did not actually perform the tasks I hired them to…read moredo and pretended to have performed an inspection for free when no inspections actually took place. They just let my car sit there for 6 hours. Do not trust these guys.

My driver drove up one our big rig units and was in and out in no time. They processed the bill on…read moremy national account. Thanks, guys we appreciate your service.

Very disappointed. We were traveling east through the Mohave Desert. Saw a young man walking on the…read moreside of the road. Although, we do not normally stop, it is 100 degrees and just could not leave anyone in that heat. It turned out that he had a blown tire. We took him back to his car and called AAA. Unfortunately that did not pan out, and his uncle was able Parkhouse tire told us they do not accept cash or credit after hours or weekends. They only accept company cards. What the heck?

Lebec Road Service saved us this evening. We drove a GMC Yukon Denali on I-5 and pulled off into…read moreLebec to fuel our vehicle. After fueling up, we attempted to put the vehicle in drive. However, the column moved loosely, and the car would not go into gear. Upon my description over the phone, Lebec knew exactly what was wrong, and said he would be right there approx (30-45mins faster, and cheaper then tow). I had called some other mechanics who said they were too busy, didn't want to go, or told me they would help me in the morning. Lebec roadside managed to patch us up well enough to get us back to work on the road. We will see another mechanic for the needed part in the morning as He told us to. The Lebec Road service mechanic was professional, honest, and knowledgeable, all the things you want in a mobile mechanic. Thank you Lebec Roadside!

Kind people, life savers! Will use this business if needed while driving on the grapevineread more

AAA uses this company for car battery problems. They sold me a defective battery that went bad…read moreafter a few months. The battery was not holding a full charge and was slow to crank. Had the battery tested at O'Reilly and AutoZone, and it failed. Had this company come out twice, but refused to test the battery before first connecting to a battery booster. Per this company, the battery is good, but they refused to test it without first boosting it. If, after being informed, the battery is failing and boosting fixes the problem temporarily, this company should have a better process for testing a defective battery they recently sold, rather than ignoring the original concern. Very disappointed, disappointed with AAA for using this subpar company.

Don't use them our truck broke down needs towed up Street…read moreand the truck drive said He won't take it due to boxes in back. Really they heavy we need truck to place. What an ass hole. Truck driver. Don't use these people

To be honest Gene did not tow my car but he put me in touch with various other providers in order…read moreto help my daughter whose tire blew out on I5. The service of the roadside assistance from her insurance company was essentially non-existant and cost over two hours of delay while she sat on the side of the road in 100 degree heat. Gene put us in touch with a towing company and a tire shop, all open on a holiday. And despite the fact that he didn't make a dime off any of this he called me later that night just to make sure my daughter got help and was home safe. I may never have occasion to use Gene's service but if you do, don't hesitate. Thank you Gene, you were a life saver!

Excellent customer care late in the evening. We caught a terrible flat in a rental that had no…read morespare. Everything was closed due to shelter in place, and Gene's 24 Hour Assistance gave us an honest price break down, and made sure we knew all of the options to best take care of our emergency. It was a huge relief! If you are in the Bakersfield area, call them first.