Hello, Just wanted to add my experience with this fine…read morefacility and staff. 20 months ago we needed to find a new place for my step-dad. Searching and not finding an adequate place (20 till then) that I knew he/we would be comfortable with, thankfully The House of Grace was the next and immediately it blew out any other facility by far. The road access to the home, cleanliness, size of the rooms hallway, bathroom setup and the warmth of the staff jumps right at you. It was a yes for us the first few minutes. After my step-dad moved in, very quickly did we know it was 100% the right atmosphere for him with the staff being as professional and caring as they are that yes, he felt safe and trusted the staff. He had less than a year of life at the facility and what stuck me is that the staff really felt the loss of my step-dad. We will forever feel blessed that we were fortunate to find the House of Grace. We love them!!!!! Sincerely, Daniel Moreno - Biomedical Technician/HealthCare/California Representative

My mother has been here since they opened, and this home is a hidden gem. The level of care is…read morephenomenal; the staff lives on site and provides around-the-clock care to loved ones; the resident's quality of life is amazing and provided without over-medication. Since my mother has been here, I have felt very connected to my mother's condition, even when I've been unable to visit. The caregiver's provides consistent and constant communication about my mother's wellbeing, including texts, photos, and videochats, no matter the time of day.

This is a little late...My wife spent 2 months here, Jan-Feb of 2026. Recovering from a broken leg…read moreand arm. I can't say enough good things about South Bay. She had a private room and received excellent care. The first month she was bedridden and needed help with everything! Second month the PT started and progress was evident from the start. All staff were exceptionally helpful,friendly and respectful. Meals were more than plentiful, they may have gotten boring after a month but when preparing meals for 80-90 patients you can't please everybody. The PT staff was amazing, without them I am unsure just how fast her recovery would have been. This facility was spotless,nurses and assistants were great..Highly recommend. Terence Murphy

These awards that this place has received mean nothing…read more My fiancés father was admitted here last week. Found out a few days ago that he fell on the floor and was not found till a few hours later. At that was because he was banging on the wall and called his wife. His call light was on. Like wtf? Are they not checking the light and alarm?? When we came to visit him, found out he was in a diaper while the other day he was walking to the toilet. When was this change? The nurse saying that she didn't know and she just started being under his care. Ummm doesn't the other nurses give reports??? We aren't stupid. If you care about your loved ones please do not send them here! The staff are rude and will not assist.

They offer independent, assisted and memory care. The memory unit is separate but the assisted…read moreresidents are able to have meals with the independent residents. Very clean, friendly. Staff and servers knew my name after a day! Good food. And since it's San Diego, many retired Naval personnel, well educated. I'm now on the 3rd floor along with my cat.

Our parents moved to Pasea in 2021, and during the years that followed, we witnessed firsthand the…read morecompassion, professionalism, and genuine kindness that define this community. As our mother's health gradually declined, the caregivers never stopped treating her with patience, dignity, and respect. They cared for her not simply as a resident, but as a person whose comfort and well-being truly mattered. One of the things that impressed us most was the consistency of the staff. From the reception team to the caregivers, nurses, dining staff, housekeeping, maintenance, and management, everyone we encountered was friendly, caring, and committed to providing exceptional service. It is clear that Pasea has built a culture where residents come first. We are especially grateful to Executive Director Kim, whose leadership, compassion, and unwavering dedication are evident throughout the community. When we learned she had returned as Executive Director, it brought our family tremendous peace of mind. Her commitment to excellence and resident-centered care is reflected in every aspect of Pasea. We also want to recognize Nef, who has been an incredible source of support throughout our mother's stay. He was always responsive, compassionate, and willing to help whenever questions or concerns arose. Families going through difficult times need people like Nef, and we are deeply grateful for his kindness. Pasea itself is beautiful, welcoming, and impeccably maintained, but what truly sets it apart is its people. Beautiful buildings can be found anywhere; compassionate caregivers cannot. The warmth and humanity of the entire team are what make this community so special. Our mother is now leaving Pasea only because she has the opportunity to be reunited with our father, who is in hospice care at another facility. While our hearts are heavy because of the circumstances, we leave with profound gratitude for everyone who cared for our parents over these past several years. Thank you to every caregiver, nurse, receptionist, dining team member, housekeeper, maintenance staff member, administrator, and volunteer who touched our parents' lives. Your kindness gave our family comfort during some of the most difficult years we have ever faced. If you are looking for an assisted living or memory care community where your loved one will be treated with dignity, compassion, and genuine respect, I wholeheartedly recommend Pasea. Our family will always be grateful for everything you have done. From: Dr. Aireen Gutierrez (UCSD-Dept of Geriatrics)

I'd like to start by saying THANK YOU to all the awesome and fabulous staff that work at Windsor…read moreGardens of San Diego. I was recently discharged after 2.5 years of a long healing process of a secondary condition cause by final stage renal failure, I was also the president of the resident council. I'm grateful and blessed to have been at Windsor Gardens where I met and was taken care off by a amazing group of Nurse, LVN's and CNA's who carry empathy, love, and compassion for their calling to serve and care for others who are sick and less fortunate and are in a vulnerable state. For that I was blessed that I had a top tier team of medical professional. They have been a lot of staff changes in the last 8 months, but the new staff is just as amazing or better then the ones they replaced. The admission ladies Mrs. Carmen, Ms. Ruby and Ms. Angelica they were always willing to help, when the residents ask them for any special request. The Social worker Ms Judith she is well informed and knowledgeable in the healthcare industry. She always went the extra mile to help us the residents get the treatment and transportation that we all needed for our healthcare and personal needs when available. Unfortunately most of these amazing people are no longer at Windsor Gardens and they will be missed by everyone. First of all I believe in treating everyone with politeness, kindness, respect and dignity no mater what their job title or education, it called having manners and empathy. With that said. But the ones thar are still there, like Carmen Gomez, Isamar, Maritess are an amazing group of professionals with caring souls for their patients. They always have a smile, always friendly towards everybody. I'd like to thank the both Mrs Silvia and Mrs Christina these 2 wonderful ladies at activities who keep all the residents entertained and busy throughout the day and week as well as hold Sunday Christian services for the residents they go out of their way and beyond to help the residents. Just like everyone else, they always go above and beyond for the residents all trying to make sure everyone is well taken care of and their needs are met. These hard working individuals have the empathy, the love, the caring compassion that defines extraordinary people caring out a calling to help, protect, serve their fellow people. I was a very lucky individual I always had my morning conversations with almost everyone there throughout the day. The housekeeper staff and Mrs. Vanessa the supervisor always made sure are rooms and areas where clean as well as our clothes. They were always willing to clean up after the messy residents that just made a bigger mess (dont really know how but they found a way to be extra messy). Physical and Occupational therapy always gave their best to help everyone get back some of our independence though therapy and hard work some residents had a resistance to the work but without it we would all relay on everyone else and well that not how i want to live so i worked to get some of my independence. I would also love to thank all the amazing and extraordinary group of professionals that work as CNA's, LVN's and RN/BSN... Ms. Valeria Diaz, Ms Evelyn Jimenez, Hazel Navarro, Angel Rivera, Esmeralda Gurrola, Valeria Vazquez, Marilyn Garcia, Johnathon Paul Guerrero, Rosa Ruiz, Jessenia Ibarra, Jennifer Cira, Abby de los Reyes, Anthony Khuu, Alyssa Natividad, Mikel Sison, Loraine Ignacio, Issac Miraflorez, LaArnie, Edralin, Gina, Luz, Estella, Jelicoh, Leiola I was blessed to have these amazing professionals on my medical team throughout my stay at Windsor they were very knowledgeable and explained with great detail and compassion what my medical prognosis was at every stage of either decline or improvement they made life easier and adjustable for me to get better. This facility has the best staff imaginable they all work together to help each other as well as the residents thrive. Yes you have the residents that complain or don't have the understanding that this is not a 1 on 1 hospital and that their sometimes patients/ residents that are much more needy then themselves. Might help if there's a patient, skilled facility advocate to inform the patients that Windsor is not a 1 on 1 patient care so they can understand that there's a 1-10 patient/cna's, 1 to 30 patient/ nurse ratio so maybe that way they realize and understand that its not an easy task to watch over so many patients/ residents. Even the kitchen staff is absolutely great they always friendly with the residents. Overall i really believe that Windsor is one of the best places to receive excellent care, by a group of extraordinary healthcare professionals who believe in going the extra mile for their patients/ residents to thrive.

My sister was sent here and we're trying to get her out of there. This place isn't for people that…read morehave serious medical problems. She had her leg amputated and they're not equipped for serious injuries. It should be for long term care only. Not for people with a blood clot and sepsis Paradise Valley Hospital is just as bad

Ultimate care with a SMILE ! The company is trained to treat…read moreclients like "King or Queen vs the other way around ! ​Monica can make you feel important by listening & looking into your eyes. She really cares Her spirit is contagious along with her smile Her expertise is multitasking without a sweat

This facility for seniors is the best! The employees are so sweet and really show they care for…read moreyour loved ones. They try their best to keep everyone happy and it totally feels like home. They have a schedule they go by and always serving home cooked meals. I would recommend this place to anyone in need of some assistance. Getting them ready for the day isn't easy but they show so much strength when working together! It's located in a nice neighborhood of Chula Vista and it's close to everything. The owner is fabulous and does a great job of keeping everything and everyone together.

Gosh, where to begin! My father William, has been living and thriving at ActivCare Rolling Hills…read morefor more than a year now. He was residing at another assisted living/memory care facility in San Diego which met his needs for 3 years. His Alzheimers continued to progress leading to falls and behavioral issues which were no longer manageble there. We had to find Dad a new home which could meet his needs. After visiting several other places, many online due to COVID restrictions, we heard about Rolling Hills in passing. We made an appointment to visit and tour with Sophia and the rest is history. My wife and I knew that day we wanted Dad to live there. I have said this many, many times over the past year..... This has been our miracle, such a blessing for Dad and our family! We were concerned that the extent of Dad's behaviors of dementia would rule him out for admission. Dad was evaluated thoroughly and within several days (It took a bit longer due to COVID testing at the time). we moved him into his new home. From DAY 1 my father has thrived at Rolling Hills. Despite the relentless challenges and progression of an Alzheimers diagnosis, he is truly 'living' with the best quality of life that we could hope for ALL due to the staff and care he continues to receives 24/7! From the moment he wakes up in the morning, they have him dressed and out of his room, into the big 'great room' where he can socialize, roam, participate in activities and eat until it's time to crawl into bed at the end of the day. The staff treats Dad with dignity, respect and love. They have become part of Dad's family; he trusts them. They have taken the time to understand his ways and they never give up trying to help him even at his most trying moments. The Rolling Hills administration team led by BB Smith is hands on! They aren't hidden away is back offices somewhere. We often find them in the great room assisting the residents and socializing with them. They take the time to 'know' each resident. The care team is THE BEST! They truly perform a ministry caring for persons with all types of dementia and other cognitive issues. They approach each resident individually. The needs can change hour to hour and they meet this challenge. We are so blown away over and over at how they work as a team to give Dad and everyone the best quality of life possible on a daily basis. The activities are endless and tailored to meet the needs of each resident. My wife and I have participated in several ourselves and have had a lot of fun! It truly takes a solid team to keep Rolling Hills running so smoothly and professionally. Maintenance, Housekeeping, Nursing, Admin, Dietary, Activities... The Rolling Hills team ACROSS THE BOARD, make it happen! I will conclude with this: Since Dad began living at Rolling Hills we can sleep solidly at night; enjoy time with friends, go out of town all the while having full confidence and trust in everyone that Dad is surrounded by at ActivCare of Rolling Hills. We are grateful beyond measure! Kim and Karen

I couldn't ask for a better place for my grandpa to be. My family always intended for my grandpa to…read morehave his final days in his home with multiple people in my family watch ing over him. Unfortunately health complications and dementia issues made that no longer a possibility. Rolling Hills Ranch is the next best option. The level of care and interactions I've seen have put my mind at ease that my grandfather is well taken care of and while at first he was resistant to living there now it seems like he prefers it in many ways. ActivCare is a wonderful place for him to spend his final days.

I've had two separate grandparents come to this healthcare facility and they both love it! It gives…read morethem the chance to socialize and have fun while having top notch care. They tell me about the food they eat and it always makes me feel like I'm missing out! They always mention that the front desk girl is really brightens their day with her cheerful mood. Since they are Filipino, my grandparents love that they are easily understood and made to feel like they are respected by the entire staff! Highly recommend sending the older people in your life here!

This is a response to Cara C. My mother has been attending this program since 2018 and has had many…read morepleasant remarks. However, as i read your review , I was shocked at what you stated in your review! Covid was a scary illness that we should have took caution when everything was starting to open up again after the pandemic, I would be hellbent if my mother ended up with severe medical problems caused by negligence, however i witness first hand how her drivers would park, turn their van off, and walk to her to test her temperature and hand her a fresh clean mask. I still had my concerns and decided to personally drop my mother off at the program where i saw them test other seniors at the front door. Now we are in 2023, Covid is still around but not as impactful as before since we no longer need to constantly wear our masks. i still have my concerns and will sometimes bring my mother in to see if they are still taking precautions about the illness, and the nursing staff jumps as soon as they hear coughing and will strongly recommend for the person to wear a mask. My opinion about the staff has always been positive, I got to know the Nursing staff well and most of them were really friendly except for one of the nurses she was short and had a mean face, she looked like she was their against her will and her negativity was very vocal. I believe her name was Claudia or Claudette, however i have not seen her for a great while, which fortunatley for the better. Like i said in the begining, my mother has nothing but positive things to say about the program and prays for its staff member and wishes to continue seeing her friends at Open Arms.

Terrible how they ripped us off for our deposit. Very sneaky how they had me write a termination by…read moreemail then claimed I broke the contract. What a rip off.

Wonderful facility which is total care for the elderly. Staff is extremely polite and courteous,…read moreall of them are very helpful. It ranges from independent living all the way through end of life care. Beautiful location, very peaceful, makes senior living as stress free as possible.