The representative was wonderful. He showed up on time, he knew exactly what to measure how to do…read moreit, it's very professional,. I had the exact day to deliver, and it was delivered on that day. By the same man who gave me the estimate. It was installed beautifully expertly just the way I had dreamed For my renovated bathroom walk-in shower.

We ordered glass for the shower in our bathroom. In a couple weeks Discount Glass installed it…read more They left a couple dirty spots on the celling and a broken molding. Now I have to fix it somehow

Everything went great and they were very fast at replacing my windshield. No issues at allread more

Car owner beware if you use these buttheads. Insurance recommends them, but let me tell you, it's…read morepainful to deal with them and their lack of organization. The on site personnel we dealt with were fine, although you could tell they were frustrated with their back office, but we had one mishap after the other dealing with Safelite operations. From scheduling snafus to lost orders to finally showing up with the wrong part. What made it worse was each and every time they had an excuse - first it was the insurance company not sending a work order, then they must've received the wrong VIN, lastly it was the vendor who sold them the glass that got it wrong. When my husband gave pushback on them not verifying the windshield was the correct one, Safelite boy insisted it was the correct part for the vehicle and there were only minor differences. Despite the fact the windshield they showed up with was a completely different shape! When my husband said he was losing confidence that Safelite knew what they were doing, Safelite boy suggested we go somewhere else. Best advice we ever received!

Kevin and his team did it again. Great job on my front windshield! Can't recommend them enough!read more

Kevin, owner of Bold City Auto Glass, promptly answered my call and then came out to do the job…read morethe day we scheduled it. He was courteous, prompt, friendly, and did excellent work, including calibrating the new windshield to our cameras. The value was better than a competitor who wanted me to pay before the job was scheduled! We will always work with Kevin for any glass repair or replacement needs! #DestinationRichesPlace

I had a windshield replaced here, and they did not seal it correctly, and I received water damage…read morein my car. My insurance has been trying to get payment from them over the past seven months for the additional work resulting from the water damage in my vehicle. They have been a no-show to phone calls and have yet to do the things they told the client they would do. So run fast and don't let this company touch your vehicles. They are not responsible and lack integrity, and clearly don't pay attention to details.

Got a small crack in my bmw windshield. Insurance co. said I can take the car anywhere. I chose…read moreAdvanced Glass because it was close. They said the glass would still have the rain sensor in it and now it does not. They admitted they used the wrong glass but refuse to make it right.

Today, I visited Factory Auto Glass and was 100% impressed with their professional, friendly and…read morehelpful staff! I showed up early, before they were actually open, and Amy and Steve welcomed me in, then before I knew it, Steve was already looking into the sun roof leak issue on my Nissan Altima. He quickly diagnosed the problem, and addressed the issue and gave me some helpful tips on maintaining the issue moving forward. Luckily I had mainly a leak problem, and no need to replace the windshield. Hands down I highly recommend this local family owned business to anyone in the Jacksonville area!! I live out in Atlantic Beach, and while it was a bit of a drive, it was so worth the trip!!!

I can't say enough good things about Factory Auto Glass! I got a crack in my windshield in…read moreNovember. Insurance sent me to another place who strung me along for a month. I got fed up and called Factory Auto Glass. Not only was their customer service amazing, but they kept me in the loop during the whole process (had to order my glass since it's a new car). Once it arrived, I was on the schedule the next day! Installation was professional, efficient and installer was so friendly and fast! I can't say thank you enough!!!

He was quick to respond and kept me updated. I would use him again. The only thing I would add…read moreis, if you have a transponder on your old windshield, be sure to have him remove and install it on the new windshield

He replaced my window today took an hour very pleased with the job and convenience at my house.read more