We found P.C. Richards by accident. We are very happy we did as we were able to find a new refrigerator. The sales person we worked with Bob Kolber, was so helpful, kind and listened to what we were looking for. Bob, explained and answered all of our questions about the fridge, the warranty even the haul away information. If we are ever looking for any appliances, I hope Bob still works there so we can do business with him. I am sure the other team members are good but, I will ask for Bob. Since the service was so good, I am imagining the delivery and haul away will go smooth as well. Will be writing again about the delivery and haul away to keep all updated. read more

We have brought a few different appliances from here and so far , so good. No complaints or problems with anything that we have brought from here. Prices are a lot more reasonable than many other places and the staff members are very helpful and informative! Very convenient parking spaces. Definitely recommend coming and giving it a try! read more

NEVER EVER buy any mattresses nor their total bullshit mattress warranty from these mother fuckers!!! Complete waste of money!! This warranty is not from PC Richards which they omit to tell you. It is from the Mattress company, which you will be dealing with, and they got some dumbass requirements that it has to sag a minimum of 1.5 inches or deeper to even be considered for warranty approval??? Purchased 2500$ extra firm mattress with a 10-years warranty only to have the mattress sag in 3-years, causing excruciating back and neck pain. Waking up with numbness to both arms and sciatica. They expect for me to sleep on the mattress till it reaches even deeper sinkholes and causing irreparable injuries??? Get the fuck outta here!!! AVOID this store, scam scumbags!! read more

Reference :Invoice#58-1220872-1,I ordered Dishwasher and Washing machine for my house in Piscataway where they had to deliver new,haul away the old ones and do installation.The price agreed was 1600$ with manager and sales person named Jerome Antonio and I together,the amount adding up was $1773.31.I paid by credit card and the salesperson wrote balance due of 173.31 They could not do installation of dishwasher due to leaking plumbing.Did not haul away old dishwasher and did not install.So I called to ask them to refund me the money for installation and hauling away. Out of $1600 that I had paid agreed also included extended warranty of $129.99 plus $169.99 which I cancelled. They refunded me total amount of $431.58.This refund amount includes the cancelled warranty($319.85) and one refund of $51.63 and second for $60.00.But still the installation charges of 219$ are not completeley paid. I called and the manager was yelling at me.(some salesmanship) I noticed they intentionally even after agreeing to a price leave some amount as unpaid though after agreeing to a price ,after paying it nothing should remain unpaid. second they did not pay me completely installation fees though the service was not done.It comes to around 91dollars and 42 cents. with this expereince, certainly there is no integrity and no reliability. I will keep on telling my experience to prospective buyers.Be careful. read more

I bought a tv from them recently and had issues with the installation. Was getting nowhere with the so-called managers. Tonight, however, the Store manager, Michael called and straightened everything out and couldn't be nicer Update on my review! Don't buy from the P.C. RICHARDs store in Jersey City! The store manager who promised me that they would fix my installation, which I paid $209 extra for, by the way - not wall mounted, I also bought a Sanus stand from them for $139 which I found on Amazon later for $39. 2 guys came, unpacked the tv, put on the stand, said I needed a hdmi converter in order to hook up my vcr (that I only use for exercise cd's) and said I needed an hdmi cable for my tv and left. I had a Comcast cable tech appointment 2 days later to deal with my WiFi modem issues and the cable tech hooked everything up so I could watch my brand new Samsung 43" tv and made everything work with my 1 universal remote, at no charge! Also, the Sanus height looks like it's adjustable but these PC RICHARDs installers left on the highest position, and the cable wire was a bit short, this guy had attached it anyway - and it was not needed, according to the Comcast cable tech, and he also pointed out that the PC RICHARDs installers bent. I called and texted the manager who I thought was being helpful and now he doesn't respond!!! Also, when you call the store, they have some sort of game going on where the sales and management team are there every other day, so you can't speak to the same person from day to day! I've been going through this runaround for a week now. Have to get help to lower this stand because now that the tv is mounted on the stand, I need help to unscrew and lower the stand! To make a long story short, this store is horrible! I would not go there ever again! read more

I like to see things in person, and I have questions that online buying can't always answer. I worked with Hani. Great customer service. Gave me good recommendations on the products I was interested in . Sound Bar. He and the other staff members were friendly and helped with any questions. The location is very clean and organized . I have shopped around a lot and this was the best deal I can find . This location has a ton of options versus some of the other stores I visited . read more

P.C. Richard & Son - Sound Bars / Showroom - Electronics Near Me - Jersey City, New Jersey

See all

This store has a decent variety of TVs and other electronics but I wasn't too happy with the salesperson I dealt with. I saw some TV models on PC Richard's website and went to the store to check them in person. My plan was to check the TVs, resolution, and other details in person and then place an order online for delivery. As soon as I arrived I informed the salesman that I just wanted to check and compare different TVs and as soon as I said that I noticed his attitude changed because he realized I wasn't going to purchase anything from him. I expected to hear back a "welcome, feel free to look around and if you have any questions let me know". Anyway, while I was checking the TVs he was all the time near me with a miserable face. Once I was done I actually made a comment saying "wow this Sony TV has a really good picture quality" and all he said was "ok". In other words, if he's not going to get any commission, why bother? Oh well... I found the same TV model at Costco for the same price and decided to purchase at Costco where nobody bothers me while I'm checking my stuff and if I need help they're always there to help me. Hopefully PC Richard can improve their customer service and hire more customer focused and less commission focused employees. read more

Bought a new fridge and after it was delivered and the protective film was removed found dents on it. P.C. Richard offered me $150 for my trouble. Not going back. read more

To say that I had a horrible experience with PC Richards is not saying enough. It was a complete nightmare. I could have never imagined that getting a new fridge can be that horrifying. First, I decided to pick a fridge that is discounted due to some cosmetic imperfection. It was delivered- delivery guys scratched the stairs and the floors. Then a day later we figured out that the cooling system does not work. About $500+ of food went bad as waiting for another fridge took 2 weeks. Two weeks without fridge. The next one was delivered with no plug. And that's with the promise from them it was tested! Then the next one (new from the manufacturer) was delivered 2 weeks later again - didn't fit! And we had someone from The store measuring the space. Then more wait - the 4th one is coming. It got installed and they broke the water line, which resulted in the water leak into the neighbors space below. My insurance went up as a result. Then everyone in the store has attitude too. One person that was trying to help with the delivery was Mike. The rest were rude and abrupt. One star is too much for this store/company. A disastrous nightmarish experience. Never again! Never! Never! Avoid at any cost read more

P.C. Richard & Son - Water leak post fridge installation - Electronics Near Me - Jersey City, New Jersey

See all

It appears that PC Richards has no regard for the customer. When I was finalizing my purchase with my salesperson and the store manager, I was promised the same deal as my Costco offer. Costco's offer includes delivery, installation, removal of the old refrigerator and a satisfaction guarantee. In reality, PC Richards never installed anything and afterwards denied agreeing to the installation. If, as I was told, PC Richards has been around for 113 years and they do not change their attitude toward the customer, they will not be around for another 113 years ! Shame on them read more

The staff at PC Richard and Son in Jersey City make shopping in a PC Richard store very undesirable. Rather than my shopping another PC Richard and Son store, I would go to another company in the area, even though this store is closest to me for appliances, it has a good tax rate, and good sales. I have never encountered service as I have in PC Richard & Son in Jersey City on State Highway 440. They are a poor representation for the company. read more

I went into this store not knowing what I was getting myself into. I recently moved into a new apartment and really wanted to find the perfect tv for my living room. Tyrone happened to be the Angel I needed because I was lost. I didn't know the difference between any of the options I was seeing around me. He was very patient with me and walked me through the store while describing to me the details of all the merchandise I could choose from. He didn't just sell me the first expensive flat screen he had available. He was genuinely interested in what I wanted and ultimately what I could afford. Tyrone really made this a smooth experience for me, as I have never been good with picking out appliances/electronics. I highly recommend asking for him because he really was super helpful and overall very kind through the entire process. Thank you Tyrone! read more

I bought a TV at this store a week ago, salesmen states I can come by next morning to pick up the TV. I went next day and the guy now says he has sold that tv to someone else while I'm right there ready to pick it up. Then I was told to wait a whole week til today and the tv came just 2 hours ago. The original deal included tv and its installation but their delivery guys came and left after just testing if the tv turns on for one second outside the box and left. No help setting up! When I finish setting up the legs of the tv, the displays keeps going out, while being turned on. when I call about this problem, now after being lied to about getting the tv on Wednesday last week, I was told I have to wait another 2 days for someone to come and check out the tv. When stating my issues, the employee rudely puts me on hold while I'm telling my issues. This store is just a super scummy store. I lost several hours of my day due to this. when asking the rude employee for their name they instead start asking me for my name? This store is terrible and I'd avoid buying anything specially at this location. This was my first and last! read more

Absolutely unprofessional delivery. We ordered a fridge and the delivery guys came and was asking for the tip the entire time even before they brought it up to the room of choice. My husband had brought down the old fridge prior to delivery. They must of asked where's the top around 4 times before they started to bring it up. I am disappointed in the delivery service. Very rude. read more

Got played by the sales Rep on the price- he made out like he was giving me the deal of the century with $30 off MRSP. None of the supervisors cared that he was that way, they towed the company line. Delivery was within the timeframe indicated. The two did their job and left. We tipped them. The sales guy didn't have a clue about whether or not we could use an extension cord with the AC - the specs say not to use an ungrounded extension which is the cord the guy sold us. We will be returning that right away for a refund. We purchased everything over the phone and used the internet to view the product before agreeing to the sale. That is a good way to go for a person with a disability. The delivery and installation charges are hefty and not consumer friendly. I think mom and pop Richards are in a class way different than us and they have lost touch with our economic reality. So much for their roots. read more

P.C. Richard & Son - Bought a Frigidaire 12000 BTU - Electronics Near Me - Jersey City, New Jersey

Poor costumer service, rude salesman, He created my entire profile with them, even tho I was telling him I just wanted to see the final price, then he got mad at me because I reviewed to him about a lower price on another store, told me to go buy with them, So I did read more

Went to PC Richards in New Hyde Park last week in desparate need of a new dishwasher as old one broke just shutdown. We met a great salesman by the name of Jon S. who actually took the time and trouble to explaiin all the machines in the tier we were looking at helped us select a machine that what actually in stock and could be delivered and installed quickly. The PC installation team arrived on their scheduled time. Knew exactly how to handle the installation. They checked my plumbing, made some suggestions and beautifully installed my dishwasher. They were clean, professional and arrived gloved and masked. I bought a Kitchen Aid which so far works great and would recommend. Thank you PC Richards. read more

They are the worst.ok we bough a air conditioner in april. It did not fit. So we called they tell us we need a sleeve. Now we want them to install itok no problem but a new sleeve and the acin thewall. 134.00dollars ok . So they come . First thing different ac we bougha ,frederick we paid 1300.00 for tne ac. They bought us a 639,00 ac to put in . They stickit in the wall they want to put molding around . It looked like a 12 year old put it in. We say no take it out. They got all the measurements. Oh they measured it. They left the sleeve in the hall told me they don't put sleeve in. So thet want you to pay 134.00to put it inthe wall.are you kiddi g.they also said they refundec me for the installation they didn't. They sent another one still doesn't fit. We callthem again. This time they tell us they don't take them back. I havea pick up trucktney tolk itback. Never never again. Iwill be emailing the corporate headquarters . I will be fighting with them . read more

I would give this store negative ten stars if I could. We purchased a fridge from them over the phone because we have a 7-day old newborn at home, were promised delivery on Friday. We measured the stairs with the sales guy while on video call with him. Their delivery people show up and tell us that because of the rails on the staircase they can't bring it up and will need two more people because the damn fridge is too heavy. WTF!!!! Don't you know how much your damn appliances weigh to send enough ppl to deliver it? And guess what? They can only deliver it 3 days later. Wtf am I supposed to do without a fridge. Oh and it's right before thanksgiving! Thanks a f'n lot P.C. Richards. I will never ever ever shop at this dump of a place again. Btw, their manager was extremely rude and nasty to my husband who was barely holding himself back from screaming at this guy. read more

Buyer beware at the Jersey City location...especially when buying Apple products... I learned the lesson that once you open that box, regardless if that was the only way to discover that your product may have gotten water damages, you have to eventually go to the Apple store about any issues...The salespeople there are relatively ok but the manager was arrogant and rude about it. I've been shopping at PC Richards since after Newmark & Lewis... After that recent experience...never again. read more

These horrible people have the most complicated delivery options. $50 dollars delivery fee - but I had an emergency and could not be there for the SUNDAY delivery. So I said I would pick it up - they said I would have to wait till the following FRIDAY for pick up. read more

This review is about Eddie (or Edward) who was exceptionally helpful, kind and thorough when we recently had to purchase a new washing machine unit. We have a stack-able Bosch unit and Eddie from start to finish made sure we received the right unit + stacking kit. He was always available to answer any questions I had and scheduled our delivery and installment as soon as possible. I wish shopping for appliances was always this easy! Thank you, Eddie, for your service. read more

The worst customer service and very rude manager!!!! I bought a stereo last week from this location. They charged me for 3 additional parts that is needed for installation. Since they don't have the installation on this location they referred me to the west ny location. My wife sat an appointment and took the car to install the stereo and and unfortunately they could not install and keep the navigation working. So we wanted to return it and since my wife didnt have my credit card they asked her to go to original store. My wife went back to original store few days later and was treated like a criminal after a long call the manager had to make to ensure she wasn't lying he was nasty and finally refunded her the price of stereo and refused to refund the other parts and told her she has to go to the west ny store. They want to sell but when things dont work and you want to return a merchandise they treat you like s**t! read more

I have had the worst experience with BRIAN at this location. He is very rude and literally hangs up in your face if you are not ready to pay after speaking with him for 5 minutes. He tries to rush you into purchasing things. When I asked to speak to the manger he would not connect me and just hangs up or rushes me off the phone. He give me no information and is very rude and just tries to push a purchase without any details. I do not understand how they allow this behavior at this store. Really unacceptable. read more

The worst establishment...they sell inferior quality merchandise. Appears to be refurbish. Purchase an lg washer less than a year and had 6 repair service over a 2 months period. And they are giving me the run around to replace it even with a warranty. Please go to other places to purchase your appliance...customer service is non existent. I am Going to leave the appliance at the location that I purchased it and get myself one from Sears. read more

I recently purchased a refrigerator from the store on 440 in Jersey City. It was supposed to be delivered tomorrow Friday, but the inventory did not come into the warehouse yet, therefore they can't deliver it before Tuesday the 1st. When I spoke with the salesperson Mary and Store Manager Tyrone, they were both very kind and helpful, even though I was a little taken back by not getting the delivery. Given my disappointment, they made some additional phone calls and pulled some strings to get me the refrigerator sooner than was originally planned. I bought appliances from P.C. before and will continue to patronize them because the prices are good and their people are dedicated and reliable. read more

I couldn't be more pleased with my experience at the P.C. Richards in Jersey City on Highway 440. I had been helped by two extremely helpful salespeople (Victor & Hany). I had price shopped online extensively before I walked into the store and knew that I was getting great prices right off the bat. I ended up buying a washer & dryer, refrigerator, microwave, toaster oven, computer stuff, several big screen TVs, a BBQ grill, and a bunch of other smaller items. They were able to deliver everything THE NEXT DAY! And all of the delivery and service guys were fantastic. They took care and caution with not damaging my floors or walls. They were very nice and respectful and were able to get everything installed and cleaned up quickly. All in all, I am very pleased with the cost and service I received from this store! read more

This store has no knowledge on how to treat their customers. We have been with them for 20 years and we have purchased our appliances and furniture from them. We recently purchased a LG refrigerator from them and it stopped cooling our food in the last week. We had purchased a 10 year warranty guaranteeing an instant repair or replacement. We sought the store; we first0 got a repairman but his remedy wasn't good enough after 2-3 weeks. We tried again, and they ordered parts for the refrigerator as well as another repairman which would come in "2-3 days". A week has passed and everything is unchanged. We also haven't heard back from them since. I have hundreds of dollars worth of food in the garbage thanks to them. Don't you think they should give priority to customers based on the appliance in question? read more

If I need home electronics, stoves, a fridge, an awesome mattress or the latest video games PC RICHARD is always my one stop shop. The BEST LOCAL is at the Hudson mall on Route 440. They always have a great selection and awesome prices. Please go check out and contact my sales person BENNY. He will make sure that you will get the best products and the best price. I normally dont go WOW about a retail store but try walking into Best Buy or some other place and it is the worst. All hustle and no care. PC RICHARDS really values their customers and treats them like family at least this local in jersey city and the union square locals in manhattan are the best spots plus as I said before they always have great sales prices which is a big plus shopping. Love this place AFFLUENT APPROVED read more

The staff is okay but they will tell you anything just to sell any appliances. Be careful when you purchase from here because they are over price as well !!!!! read more

On a snowy and cold Saturday, I decided to go to PC Richards on Route 440 to look for a new refrigerator. When I entered, a Dominican or Puerto Rican salesman stared me down with disgust. I have freckles and have been stared down many times but I didn't expect this from someone who wants a customer's business. He didn't ask how he could help me. I should've turned and left but I kept browsing looking for a refrigerator. Then, another salesman kept following me around. He asked if I needed help but I told him no but he kept following me around. All I was doing was looking for a refrigerator. I was so mad that I went to the manager and told him about my experience. An African salesperson chuckled the whole time I was telling the manager about how I felt. Do not go to this PC Richards. Regardless of the appliances they sell there, they don't sell good customer service. Even a manager at another store in Route 440 told me he doesn't go to this PC Richards because of being followed around the store and their poor customer service. I see I am not the only one that posted a negative review of this PC Richards so I am glad I am in good company. Do yourself a favor and go to another store with better management and better customer service, even if you have to go all the way to New York. PC is BS. read more

Everytime I come here it gets better and better. This time it wasn't an actual purchase. I needed an item repaired and have had pc richard guys come out. After the second time they immediately issued me and exchange and it was delivered to me the following day. I have to say I was impressed. I have done business with their competitors and I've never received an item the following day. Overall my experience there have been phenomenal and I'm definitely telling all of my coworkers one of them build homes and constantly needs appliances so I'm pretty sure Pc richards would be very happy to do business with this him. read more

The absolute best service we've received in any PC Richards and Son. We've bought our washer and dryer there a while back and tonight my husband went in to buy a new TV and Marc Philippe who took care of him was so patient and helpful! The store closes at 9 and my husband got there 8:55 (we're not usually bad shoppers like that) and stayed until 9:30 and M.P made sure to get everything done and and was so positive and helpful and pleasant! What a great salesman and customer service representative!!! read more

I saw headphones on the PC Richard website. There is a store less than 2 miles away so I printed the headphones page and drove to the store. The associate could not find / did not have the headphone set. He suggested I order at the store (it was on a Friday PM) and come pick it up on another day (he said the following Tues PM it would be there) . I paid CASH and asked if someone would call me to let me know it arrived at store. He replied Yes. It is now the next Friday (one week later !), I NEVER received a call, I went there and they still did not have the headphones. I asked for a refund which was promptly given...Never Again will I fall for the order and pickup at store fiasco ...I will just order online and pay for the shipping even though there is a store near my home. read more

Went to PC Richards specifically to pick up a Friedrich 12,000 BTU Chill Air Conditioner (none of the big box stores carried Friedrich). Honestly to me the area felt a bit sketchy, but it was fine once I went inside. My sales associate, Andy, was nice, super helpful and gave me the best price I could get without a whole lot of shenanigans. Even the stock guy who loaded the a/c into my car was nice. As Murphy's Law would have it, there was a broken part on the a/c and the PC Richards receipt said that they don't take back opened a/c's and to contact the manufacturer :( . Proceeded with the install, contacted Friedrich, ordered the part and called PC Richards to tell them what happened. The assistant manager, Andrew, said that they would do an exchange (which was great service), but it was already installed and didn't want the hassle of taking it out. I waited almost 2 weeks for the part and never received it, so I called Friedrich again only to be told that the part is not available and to return it to PC Richards. Uggh, now it had to be uninstalled. I returned the a/c, the manager,Hani, helped me through the process. He was understanding and yet again, the experience was great right down to the 2nd stock guy who brought my a/c to the car. Hani did push hard for me to buy their extended warranty, but their warranties didn't rank too well, and the Friedrich a/c has a good warranty already, so I didn't take it. Bottom line, I really liked the service and I'll definitely purchase from here again. read more

Spoke to manager and worked out a deal. Although we had a misunderstanding at first they went above and beyond to make sure we were satisfied. I will definitely be shopping here again. It's good to see a brick and mortar store staying competitive with online retailers. read more

I've had the best experience ever I bought everything in this store for my new home from appliances to home entertainment & still continue to buy electronics for family love the fact that we can use the easy monthly layaway henny & William from the management team were great I feet that the only thing that was missing was that they didn't do was sit me down with a bottle of Champagne!! read more

I just want to start by saying thank you to the staff of the route 440 Jersey City PC Richards. I have continued to visit this PC Richards for several appliances and home entertainment items that I have purchased at this store. There is a manager by the name of William and a sales associate by the name of Sean who are extremely knowledgeable of their products and have made it so easy for me to ask them questions. They have always pointed out the differences with different items and what would suit me and my household best. I have been in the business of customer service more than 20 years and I appreciate good customer service when I am shopping. I would highly recommend anyone who is in need of any home appliance or entertainment products to visit the 440 PC Richards store, for great customer service and great prices. read more

Andy best salesman in the store. He has the knowledge about the electronics. Thank you the best services.

I recently purchased an LG refrigerator from PC Richards in Jersey City (tate HIghway 440 location). I received outstanding service from my sales associate, Wayne. He was very knowledgeable about all of the refrigerators I looked at, and was really fun to shop with. If you are looking for great sales and service, go see Wayne! In addition, the delivery service, Quick P was great. Dany and his team were here when they said they would be, they were very polite, helpful and efficient. I was very happy wth the service and believe me, Im very picky! Overall an A+ experience! read more