I have never seen a business so badly run. The owner Rob has no idea what customer service means.
I called to order some parts for my winch, since the website says to call if you wanted faster.
I wanted it via priority mail, so I can have a tracking number. I know we are close to Christmas and no one can guarantee delivery. Rob, the owner, went crazy about not guaranteeing delivery, which I said it's ok. Then all of the sudden he asked me if I am US citizen (I have an accent) and if I have an American credit card. I said yes and that I have ordered before without issues. He started yelling on the phone and to take my business somewhere else and hung up the phone.
Thank you for showing your ignorance, taking my business somewhere else. read more