Top notch customer service! Great staff, super knowledgeable and friendly! Got me in and out in no…read moretime

Excellent service .,. To include the work, great communications and warranty! They only service…read moreand repair RV's, ie, no sales keeps us as the priority!

Great experience! I…read morearrived there for a vehicle inspection. The employees were kind. One of them offered me something to drink. Another one showed support about my driving skills. (I had to reverse into a garage, and she gave me a "thumbs up".) A third employee performed the inspection. He was efficient. Despite failing three parts of the inspection, the members of this location were helpful. A fourth member attempted to fix a failed part of my vehicle. This team's overwhelming help led me to give them a perfect score. I would recommend this store because of its outstanding behavior and professionalism.

Horrribleeee horribleee customer service, the only time i found out information about my truck is…read morewhen I called. What was supposed to be an 8 hour job turned into my truck being in there for a month. I hate giving bad reviews because i want to support small businesses but please for the love of god find anywhere else to work on your vehicle. There are so many shops in the Glen Burnie / Pasadena area. Throw a dart at a board and they'll all be better than this one.

Man these gentleman i recommend 10000% got stranded with my 30 ft camper in the middle of the…read moreinterstate, not one soul would come and help or do the service i was looking for, they came to me and had me on the road the next day. Really charismatic and honest, they show me everything that was wrong, really grateful for these guys!

From the owner: We work on a variety of trailers and RVs, serving Maryland for over 15 years. We offer a wide range…read moreof services from aluminum welding to resealing trailer roofs/siding and even emergency roadside service.

The team at Custom Coach is second to none. They truly know their business…read more My coach had been in an accident. Various repairs had to be made. Custom Coach coordinated all repairs from body shop to alignment. Thank to everyone at Custom Coach for fixing my coach.

As long as your service/repair is straightforward and there are no changes to what you've asked…read moreCustom Coach to do, you might be okay but, frankly, their customer service and communication leaves a LOT to be desired. I have taken my '95 VW Camper (not the older model that needs more specialized attention) to CC on 4 different occasions over the last 10 years or so. Each time, I have waited much longer than is reasonable for a call with their diagnosis and I have had to call them first to find out what's going on with my vehicle. And yes, the staff CAN be very friendly. Until a customer shows the least sign of frustration over their lack of communication or any other normal, minor customer complaint. Most recently, I dropped my VW off on a Tuesday. By Wednesday of the following week, I had not heard from them so I called. The young lady who answered said "Oh, I've been trying to get with the tech on that, can you hold on?" They work in the same building! And it doesn't explain why I'd not gotten a call for EIGHT DAYS! I was put on hold and when she picked up again, she said "It's all done, you can pick it up." Surely they didn't JUST finish the work, so, again, why no call when it was actually done? But that's not all... I had requested that they pull my fridge out and cap the propane lines, I told them I no longer will be using the fridge. When I asked on the most recent call if they had done that, I was told, "Oh, no, we just capped the gas line." Jaysus. Now, this woman and another woman who work there sound EXACTLY the same, as far as I know they could be twins, and at this moment, I had no idea who I was talking to because they don't identify themselves when they answer (small thing, I know, but it's good customer service practice to do so.) Because my guess was that I was talking to the same person as before, I said "Do you remember that I asked to have the fridge pulled?", she said "Oh, you most certainly DID NOT tell ME that!" Wait, still more... Now I can hear her talking to the tech nearby, saying "He wants you to pull the fridge out" (as if I'm asking for the first time!) I can hear the tech (and I'm pretty sure it's Bob) say in a snarky tone "Fine, that'll just leave a big hole, but sure." Again, as if anyone is hearing my original request for the first time! Still more! I asked if they checked the engine battery as I had asked 8 days earlier. "Oh, yeah, it's fine." That's it, "it's fine." The battery is about 2 years old and recently starting failing to hold a charge. Clearly it's not fine but I won't know if it is or isn't until I pick up my vehicle, which brings me to the final act and the real pisser... This call was yesterday at about 2 p.m., they close at 5, and they're about 40 minutes from my house. I wasn't able to get there yesterday but I know they're open on Saturdays until 1 p.m. Well, that is, NORMALLY they are, but today (12/21) when I phoned, the recording said "We will be closed for the holidays from December 20th until January 6th..." So not only were they not even technically open yesterday, but they failed to tell me that and they failed to tell me that they would be closing today for a GD week!! Thanks, Custom Coach, now I am without my vehicle for another week. You guys really need to work HARD on your customer service. I feel like I have to walk on eggshells when talking to some of your staff and I always feel like I'm interrupting an employee party when I call. Maybe this is all because CC knows that they are pretty much the only RV facility near Baltimore and they have stopped worrying about losing business. It sure seems that way...

The owners and staff were very attentive to our RV, and we witnessed the same for others' water…read morevessals and RVs. They provided additional service such as Winterization and minor repairs. Pick up and drop off we convenient and ingress and egress easy. Thank you, Mr. A and Ms. K.

Had prop reconditioned, turned out excellent. Constantly having people remark how great it looks…read more Honest and fair pricing. Would recommend and planning on using for any other boat services in the future!

Motorcycle broke down needed tow quickly on a Saturday...Made a Call less than 40 min was there and…read moreEQUIPPED TO TOW MOTORCYCLE loaded up drove me Home Reasonable fee and Very Experienced Operator Zack?? Nice Guy .. THERE MY TOW COMPANY FOR ALL MY VEHICLES...Great Family Owned Business. I. Very satisfied with their FULL SERVICE!!!! Nice Clean Modern Equipment..NOT A CONTRACTOR DRIVER ACTUAL COMPANY EMPLOYEE

Run For the hills save your self! They're thieves they'll…read moretake you no remorse then insurance claims will come back, not OSHA certified, lies on lies, no actual time frame and the people will hit on your underage daughter. They're not efficient terrible to talk to and awful in person. They must pay for reviews. Their location changed for many reasons and liability is the main purpose.

My local bike shop recommended this shop to install a trailer hitch. Not only did he put in a…read morehitch, also ordered and installed the bike hitch for me. Bike racks have been hard to come by during coronavirus so that was a plus. Very happy with the service and price!

Took my Volkswagon van in for "house battery system". After said installation, I picked up the…read morevehicle, drove it one mile, and it began smoking from the engine. Volkswagon towed back to Maryland RV where I was told water damage caused the smoking. Replaced the fuse box and dash control circuit board. The Volkswagon was in their possession for 3 weeks and they charged me $1,000.00. Their service is slow and their prices are exorbitant.