They are my heroes! I have been cared for by the stellar team at Evergreen Speech and Hearing…read moreClinic for 12+ years. What prompts me to write a review today is an experience with the amazing Audiology Assistant, Kirsten Compton. Saturday morning, the receiver on my right hearing aid stopped working. All the buttons worked, as I could tell from the left side, but no sound came out on the right. Normally, I'd just call them Monday. But this is a Monday when I am leaving for a 3-week international trip. In desperation, I send an email to the clinic. Within a few hours, Kirsten calls me and 20 minutes later, I'm in the office on a Saturday and she replaces a faulty wire. Plus, she gives me backups to take with me on my travels. This above-and-beyond support typifies my experience over many years. With people like Kirsten and Dr. Limb, who listens and is a miracle worker at finding just the right adjustment to make my hearing aids be their most effective, I rely on their whole team. Even on an ordinary day, from the quality of care to the caring, upbeat vibe of the office, I highly recommend them.

Very helpful and go above and beyond to achieve what is needed. Mother's hearing aid battery box…read morewas lost at the hospital. Evergreen speech and hearing gave us a loaner to use until her new one came in.

Not great. I would go to a different clinic…read more I set up an appointment to set up some in ear hearing protection. I was purchasing two items therefore they did do two sets of molds. First off they hurt my ear. I literally thought they burst my ear drum and it took a few days for that pain to subside. I'm okay now so thankfully I don't think they tore anything. They sent the molds to the wrong location so I had to come in again. Throughout the process they were pretty polite so I didn't mind taking time to get to the office. They hurt my ear again. All this is fine but when it came to payment they didn't send me the bill for a long period of time. I did get a few from my insurance company stating how much they were willing to pay the clinic and later they changed that number. After the insurance number finally posted a few months after the appointment I expected the bill from the clinic. The message came but with fury. They were accusing me of attempting to dodge the bill saying they had sent multiple invoices to my house and to my email. I had not received anything via snail mail, and a quick search in my inbox showed I did not receive any email invoices other than the one sent right before they sent me the text message. I asked them for proof that they've been attempting to contact me but later I did notice on the bill itself it showed the date for when the insurance paid them. It was a few days ahead of the day they contacted me further supporting the fact that they were never going to send me a bill and had not before they got their money from insurance first. Long story short. The experience was below par but what's keeping me away is how they treated me when it was time to pay. For the record I paid immediately and wish to not have any further contact with this clinic.

Amazing staff and providers! Best in the northwest 3 years in a row! Kind caring considerate…read more Knowledgeable

My son just got new hearing aids and he LOVES them. Staff helped us navigate insurance and we left…read moreowing ZERO dollars. Professional, kind, helpful.

We have had three sessions here for pediatric speech therapy for our son who has a speech delay. So…read morefar it's been okay. The front desk is super helpful and kind. As for the actual therapy I feel like sometimes they don't really tell us any real steps to help our child. They just play with him and then keep telling us everything takes time. Maybe that's just how speech therapy is I don't know but I was expecting more.

The hearing aids . . . work!…read more Dr. Littman took a fair bit of time dialing them in . . . and then again at the follow-up visit. I can now tell what people are saying! The bluetooth from my phone is pretty darn cool too.

Dr. Littman is very thorough, personable, respectful, and compassionate. He treated my non-English…read morespeaking and elderly mom with a lot of patience. He spent all the time she needed for her questions, treated her thoroughly and professionally, and got her set up with the hearing aids she needed. I'd recommend him any day. And, as a bonus, the front office folks are nice, too!

Prompt, friendly, answered questions, great follow-up service. The price was very reasonable.read more

Two stars for the front office lady. She was a sweetheart, caring, and efficient. The tech? I would…read moredefinitely ask for a different tech next time. Why? I can do without condescending tech talking down on me and acting like I'm stealing something or intentionally loss my hearing aids. Nobody wants to lose their hearing aids! No one wants to go through the hassle of getting their hearing test to fit the new hearing aids! Because you're too lazy to change the color of my hearing aids cover AND you're too lazy to keep proper notes on my previous visiting, when I purchase these hearing aids directly from YOU ... these are not my fault, not my issue, not my problem so you need to get off your high horse you condescending brick! Urghhhh! Lovely front office lady and they do have another tech at this location. Walk the other way and/or make appointment with a different tech!

If you have severe hearing loss, severe to profound you're better off going to a doctor of…read moreaudiology or doctors of ear nose and throat otolaryngologist much better service and expertise. Costco price is the only good thing going for them on this situation

The short version: Do NOT get hearing aids via Optum/Polyclinic. Go to Costco's hearing services!…read more Here are the gruesome details: I had hearing tests in 2019 and 2022 (at the Madison location of Polyclinic's audiology department) that showed a decrease in my hearing over that time, and I was prescribed Phonak hearing aids in 2022. I paid approximately $4000 for the recommended aids. The charger failed after a few weeks, and was replaced as still under warranty. I returned again to audiology to say that the hearing aids were providing volume, but not clarity. Dr. Livingstone made a few adjustments, and then asked whether I could hear her clearly. I could, but we were in a sound-proof room and she was standing right in front of me. I continued to have issues with clarity, and also tried to get online help from Phonak. As a first-time user of hearing aids, I did not know what I should expect from the aids or audiologist. At the recommendation of a friend, I went to Costco's hearing services. Here's the experience there, and its contrast to Polyclinic/Optum: The Costco audiologist spent an hour testing my hearing--twice as long and with more detailed tests than at Polyclinic. The audiologist also checked rhe hearing aids I'd gotten at Polyclinic: She showed me a method of cleaning the aids that I had NOT been shown at Polyclinic She found that the left aid had failed entirel. Given my hearing tests, she was surprised that I was given the Phonak aids. She thought perhaps my hearing had gotten much worse since 2022, but when we looked at my 2022 hearing test, this was not the case. She said that the Phonak speakers had two little power for my hearing loss, and she thought that the in-ear tips were not the best choice. The Costco audiologist suggested different aids (after making sure I didn't want to return to Polyclinic to try again, instead off purchasing new aids from Costco--but after 2 years of frustration, I was ready to try new aids). She recommended some aids, and had me try a demo set that she adjusted on the spot to my hearing. This included walking out of the soundproof room into the noisy environment of the Costco warehouse, and making more adjustments to be sure that these aids would work for me. Less than a week later, my new aids had arrived and I returned for a fitting. The audiologist spent more than an hour on this fitting, making more precise adjustments to the aids, as well as all the pairings and settings needed for the phone app. This was, again, more than twice as long and with much greater detail than my fitting at Polyclinic. The Costco audiologist automatically booked me for another follow-up after I will have worn the aids for about 10 days, so that I can report any issues, ask questions and get further adjustments. At Polyclinic, after the fitting, I was simply told to "make an appointment if you have any problems. THE DIFFERENCE is almost indescribable: My ability to hear and understand conversations, the TV and more is orders of magnitude better. The phone app for the new aids is very effective and user friendly (the app for the aids from Polyclinic was glitchy, often would not connect with my aids, and it was difficult to get online help). The aids from Costco were half the price of what I paid at Polyclinic. In short, I got radically better service and improved hearing via Costco--at half the price. At Polyclinic, I paid thousands for aids that never gave good hearing clarity, whose charger failed within weeks, and with one aid that failed within 2 years (after the warranty had expired). I wish I had known in 2022 that I could do much better than what I was getting.

The postings are very old and about audiologists that haven't been there for years. I bought my…read morecurrent hearing aids there but they haven't had an audiologist for about two years ..... so I have to drive to Bellevue for service! Why do they stay open? Keith in Seattle

Wow, Hearing Rehab Center in Seattle has restored my faith in the eye/ear medical community. We had…read moreto move my mother-in-law into assisted living here in Seattle from Orange County, CA. She was struggling with traditional hearing aids we bought from Costco because of masks and how difficult it is keep those on. She'd had Lyric before in O.C. and the cost was so prohibitive we hesitated to do it again but felt it was the only way for her to hear. Enter Kizztal and HRC. They explored her insurance and saved her about $2300. She can hear perfectly 24/7 and They were so kind and patient. Thank you so much HRC Seattle!!!

I needed a hearing test before an upcoming ENT appointment. I tend to get nervous in any medical or…read moremedical-adjacent setting but Clear totally put me at ease. The hearing test with Dr. Jaimie was pleasant and low-stress, and Heather at the front desk was super sweet. I was relieved to hear all my tests came back normal in advance of my ENT appointment. After insurance, I paid less than $60 for the appointment. Highly recommend!

Excellent service for a older Resound hearing aid. Unlike by…read moreprevious audiologist, they tested the aid's functionality after they reprogrammed it. The test found that one aid was not functioning correctly and they sent in for repair. Professional and competent.