Justin helped me so much in figuring out the best way to fill my flower beds over the phone What…read moregreat customer service !

I just moved to san rafael to help care for my girlfriends father whom just graduated from hospice…read more For celebration i decided to remodel his backyard into a fish pond with waterfall. Being that i know nothing about the subject of ground cover and landscaping materials, i went in to Shamrock excited to learn and purchase. I opened the doors with a smile and great posture, however left Feeling like i knew less than when i arrived, coupled with poor posture and disappointment. The staff is obviously miserable and hate their jobs sitting down, attempting to help, but instead projecting being inconvenienced and Not capable of helping others. That was last week. So i tried again today. Same thing. Different people. I will still buy materials there, i just now know what to expect. Unhappy employees, resulting in un happy reviews.

We like to give business to local merchants. We wanted to purchase a replacement faucet set for our…read morebathroom. We found a set we liked and asked for help. We had 2 questions , how much was it and did it come in other finishes. The "faucet guy" brought us over to the customer service counter and stated to look up the item we were interested in buying. He had just started his query when another employee walked up and "faucet guy" stopped working on our question and got into a long discussion about what he wanted. The 2nd guy left and the "faucet guy went back to his computer to answer our question. Two minutes later another employee asked him for help on her computer. "Faucet guy" stopped helping us and went over to help his coworker. After several minutes he returned to us but was again interrupted by his coworker for hep with another customer. Once again he stopped helping us and went to her assistance. Now 15 minutes had passed and we still had no answer to our questions. We finally decided to heck with it and left. "Faucet guy" was still busy helping his associate with her customer. We went home found what we wanted on line at Amazon, got it cheaper and had it show up in 24 hours. If Jackson wants to keep in business they need to teach staff to handle one customer at a time. We will never go back.

I've been here several times for specific items for projects. They have an excellent knowledgeable…read morestaff ! Every size and type of screws. They had masonry screws, and bits to fit into our British made address plaque to replacement screws to secure a face plate to a Makita chain saw! And way more specialty tools, etc. the even rent out equipment. Don't waste your time and head right over to solve any project dilemmas.

I love these guys! they are always very helpful. when I need any hardware, or lumber, they are…read morealways so nice. they serve both DIY guys like me, and the Pro's. they will take their time for guys like me, even though their money is made by the Pro guys!

I was miss-charged on a small order, went back to the store to get it fixed, super unhelpful guy at…read morecounter said if he fixed invoices they would "go out of business", as if I was trying to scam Golden State. He made a big deal out of it. Turned out I was actually undercharged, so I paid the difference. I thought Rafael lumber sucked, now Golden State is right there with them.

Great customer service! We are working on a tight timeline for a landscape project. I needed…read morequality soil on Saturday. The Tamalpias top soil turned out to be perfect for our needs. This place is truly low-key and even though I've lived in Marin for over 50 years I wasn't aware of their existence. They are now my go to place for quality soils.

Love this Small local business Friendly customer service…read moreand offer a great selection of landscape materials as well as animal feed etc!!!

I went to Fairfax Lumber because I wanted to support a local business instead of going to Home…read moreDepot. After this experience, I won't be back. I had five keys made, and none of them worked. When I returned, Bob, the manager who made the keys, told me he could tell the original key was "a copy of a copy" and that he had doubts when he made them the first time. I did wonder at that point why the keys had been made in the first place if he had concerns they wouldn't work, or why I wasn't warned beforehand. However, he was friendly, seemed genuinely willing to help, and offered to try to fix them, so I gave him the benefit of the doubt. Unfortunately, the adjusted keys didn't work either. I went back a third time to return them for a refund. I had paid with a $50 Visa gift card, and Bob attempted to process the refund back to the card. He told me it went through. Later, when I tried to use the card for gas, it was declined because the funds had not been returned. Neither Bob nor I realized at the time that Visa gift cards cannot accept refunds. When I called about the missing refund, I spoke with Lexi. She was abrupt and rude throughout the conversation. She insisted the only option was a Fairfax Lumber store credit. I repeatedly explained that I had lived in Fairfax for six years and that this was my first time shopping there. I had specifically chosen Fairfax Lumber because I wanted to support a local business, but a store credit wasn't useful to me because I needed the money for actual expenses, not credit at a store I never use. I am on SSDI and live on a fixed income, so the difference between getting my money back and being stuck with store credit at a business I don't patronize actually matters. After going back and forth, during which she became increasingly condescending and told me things like, "Everyone knows you can't refund to a gift card," while listing other stores that supposedly follow the same policy, she finally agreed to refund me in cash. She added that they would "never do that for me again." The next day, I went to the store. Before I could speak with Lexi, Bob intercepted me and pulled me aside. He told me he had overheard how Lexi was speaking to me on the phone and didn't want me to have to deal with that. He asked me to come back when he wasn't busy and assured me he would personally take care of the situation. Unfortunately, I became very sick and couldn't return for about two weeks. I left a message during that time but never received a call back. Eventually, I called again, found out when Bob would be working, and returned to the store. On what was now my fifth trip regarding this issue, Bob said he couldn't remember all the details, which was understandable. However, instead of honoring what he had previously told me, he brought Lexi over. She immediately stated that Fairfax Lumber does not give cash refunds when a Visa gift card is used and that the only option was store credit. When I reminded her that she had already agreed to refund the money in cash, her response was, "I would never say that." At that point, Bob sided with her, saying, "Lexi knows more than I do. She's been here a long time." He then began getting an attitude and told me that this was simply how things were going to be handled. I responded that I knew exactly what I had been told and that if they weren't going to honor it, they should just give me the store credit and let me leave. The irony came at the very end. Lexi handed me a Fairfax Lumber gift card and then slid over an envelope containing extra change because, according to her, that portion couldn't be put on the card. Apparently, cash refunds are possible when it works for them. The way this entire situation was handled was unprofessional, rude, and, after five separate trips, a complete waste of my time. The issue was never just the amount of money. The issue was being sold keys that didn't work, being told one thing and then something completely different later, having an employee acknowledge that I had been treated poorly, promise to make it right, and then completely reverse course. When you're living on a fixed income, being forced into store credit you can't use isn't a minor inconvenience--it's real money. If anyone wants a Fairfax Lumber gift card with about $49 on it, let me know. I won't be setting foot in that store again.

Jesse and Michelle were super helpful and friendly in the garden department I'll be back for sure…read more Amazing customer service!

Used to go to this place for Drywall and Insulation and they were pretty good back in the day…read more They've become very expensive and hard to work with, charge way too much for delivery, and won't load Materials onto the job. So I use Oakland Drywall Supply now for my Drywall and insulation. Also, I just went in there for some Hardie siding, they didn't have what I needed and said they would get it or reach out to me, neither of which happened.... Save your time and go somewhere else...

Its the go to place for all serious contractors and tapers…read more They have everything you need from 12 ft sheets to bullnose corners. Shout out to Deana she has all the answers and is really helpful!

I'm all for shopping at smaller independent hardware stores and trying to stay away from the big…read morecorporate stores but when you need something and you take the time to go to a store and they have such a small selection that you can't find what you're looking for and you end up having to leave and go drive to the big box store to find what you need. You see why the smaller ones are slowly dying. I'm done going to the store because I could never find what I need. I just don't have it. They do have a incredible amount of staff for a store of its size, but they are not much help if the product is not in house.

Today I went to Goodman's Back to School Fair. It was a FREE fair put on my the employees of the…read morestore with a bouncy house, majician, face painting, games with prizes petting zoo and balloon twister. They also gave away free snow cones, and per the norm, free popcorn. We were there for close to 2 hours, and still I had to pull my kids away when it was time to leave. All I can say it THANK YOU, THANK YOU, THANK YOU to whomever at Goodman's does all the hard work to put this on, and whomever approves the check to pay for it. The community of parents and their kids who enjoyed it today are very, very grateful.

I promised Ricardo I would write a review, and now I'm only sorry that I waited this long. Ricardo…read morepassed away unexpectedly last week and he'll never see this post. Ricardo was the one of the store managers, I think, and was always helpful and funny and just an overall fun guy to see whenever I made trips to Watersavers. He will be missed. I am a DIY weekend warrior. Yet when I come here I am still treated with respect and the staff here are always very friendly and eager to lend a helping hand when I have questions. They have a great selection of anything you will need for your drip irrigation project. Not only do they have a better selection than places like Ace Hardware or Home Depot, the prices here are competitive as well. Highly recommended.

Excellent. Incredibly helpful, knowledgable, and friendly. This will be my go to place from now…read moreon.