As a new customer, they quoted me one price but when I picked up they had charged me more for the basic laundering of shirts. They didn't back down to the quoted price with no good explanation. I would not go back there. read more

My dry cleaner closed and I was in search of a new and convenient dry cleaner. Based on positive reviews and their location, I tried this cleaner. When I dropped off 8 cotton short sleeved men's shirts to be laundered, I asked what the per shirt cost was. I was quoted $4.25/shirt. When I picked up the shirts, I was charged $48. Do the math. Based on the quote, it should have been $34. I questioned it and was told that the shirts cost $5.75 and that one had to be hand ironed so that was more. I don't know if they are incompetent or just trying to take advantage of a new customer. Needless to say, it was very bad business, and I will not be going back there. read more

Great service quick turn around! They have always done a great job with all my garments! Definitely a must go to if ur in the area!!

I am so disappointed by my experience with this dry cleaner. I had a dress and several sets of napkins- my hope (and what I explicitly expressed) was that I wanted to dry clean the dress and get a simple wash&fold for the napkins. I even clarified again before I left - I said that I did not want to spend a bunch of money cleaning the napkins. Just "wash and fold"- a term that should be known by dry cleaners as the most basic laundry service offered. This is when I should've asked for specifics on pricing, but you can't get an exact cost beforehand with Wash & Fold because it's by the pound. My bad. I just picked up the napkins, and they let me know that my total was almost $90. For just the napkins. I was speechless. When I told her that it was only supposed to be wash and fold, she first said, "It's almost 20 napkins!" But then when I again said, I only wanted wash and fold, which is usually charged by the pound, she said that they don't do that. So in short, I was told I could get a service that they don't offer. Then I was charged a ridiculous amount of money for their miscommunication, and I wasn't even offered an apology or any way to make it right- which I believe would've been the right thing since they did tell me that I could get wash and fold service when I dropped them off. I recently moved to the area and will be looking for a new dry cleaner moving forward. And lesson learned on my end- always ask for exact price quote before services. read more

How on earth is it that I've been coming here for 12 years and never written a review for John and Kim? I guess I keep forgetting Yelp is for more than restaurants... sheesh. Anyway, let me say I love these folks. The service is just amazing, starting with the fact they remember every customer's name and phone number, how they like their shirts starched (or not), hanging or folded... you get the picture. Their service is exemplary. They will rush an order upon request, and even gently remind you as you're passing the shop on the way to Boca Pizza or the UPS store that you've got a suit hanging there from three weeks ago, don't forget to pick it up before your next business trip! They know fabrics and how to treat them, and advise if something is better off NOT being cleaned. They'll do their damndest to remove a recalcitrant spot, and let you know up front if they can't. Missing button? It might be replaced before you notice. Left something in your pockets? They'll retrieve it before it hits the dry cleaning fluid or laundry, and return it with the garments. Let me make one thing perfectly clear: These are two REALLY nice people, always with a bright smile and a warm hello. Their magic seems to extend the life of my clothing - I don't know how they do it but I'm not complaining. I hate buying new clothes anyway. Family run. Close by. Great people. Great service. Five stars. read more

This review is not for the quality of their work- they do a beautiful job of dry cleaning my clothes. However, the prices they charge are out of control and I feel like recent customer service has been lacking. Yesterday I picked up a dress and jacket I had cleaned- not a major cleaning, just the usual (no spot removal or anything). The dress is a midi-length t-shirt like dress that I could have washed at home but chose to have it cleaned thinking it was no big deal. They charged me $45 to clean those two items (the dress alone was $25). I can see that for a long/ fancy dress but not for this. I'm not a cheap person by any means but this felt like a ripoff. I'm sad to do this, but I'm going to have to find a different dry cleaner who's more reasonable. I hope the owners see this review and will reconsider what they charge for certain items because the quality of their work is wonderful but I don't want to feel like I'm being taken advantage of on pricing. read more

The nicest family owned cleaners in Novato hands down. I completely trust them with whatever I leave in their care. The last cleaners ruined an expensive shirt of my husbands and I was forced to find this place. It was a blessing! Thank you for being the best at what you do! read more

I have been goin here for over 20 years and wholeheartedly recommend Kim and John. They are lovely people and do a fine job on laundry and dry cleaning! read more

Their service is good. The clothes are always ready on time. They are cleaned properly. None of the clothes are damaged. Everything seems good. The staff are polite and well mannered. read more

Very sweet family and the cleaning is spectacular. Kim and John are truly the nicest people. I highly recommend this cleaners hands down in Marin! read more

This place is clean and organized but they're SO expensive! Perhaps it's one of the few in Marin but I can definitely get my dry cleaning done for much less than what I've paid here. I've gotten my coats dry cleaned here and thought that ~$50 for 2 coats was steep but they're winter coats that I dry clean about twice in the winter so it didn't bother me that much. But I just recently dropped off three dresses and my total came out to be ~$51!! That's about ~$17/dress! They offer a 1 hour service but I always get it a few days later. I wonder if they look at the items we drop off and decide the price based on what they think we can afford! It's ridiculous, I will NEVER go back after that experience. read more

Great service and great people. This family run business is my go-to for dry cleaning. Located in a nice plaza as well.

Expensive and poor customer service. I brought several garments to be mended and dry cleaned - Eileen Fisher, Pure Cashmere, etc. Their seamstress doesn't examine your garments, so you unless YOU thoroughly examine your items and point out every stain or hole that needs attention, you garments will come back as you left them. I needed two arms darned on a high-end sweater, and they charged me twice, after just spending over $170 dollars in one week on services. Another example of poor customer service, and the loss of a good customer. read more

This place does perfect alterations. I bring all of the clothes I need altered to this cleaners and have never been disappointed. The people who work there are very friendly and makes you feel welcome. read more

Pacheco Dry Cleaners has been handling my laundry for over a year now, and I've never had a problem. Kim, one of the owners, is always so friendly and always makes sure my clothes are treated properly and finished on time. And compared to dry cleaner's I've used before in Southern Marin, their prices are definitely competitive! read more

Have been coming here for more than 20 years. The owners are wonderful people and personally run the shop. Their work has always been up to my high standards, one could not do better than this establishment read more

Kim and John do a wonderful job. They are thoughtful and their customer respect and service attitude make visiting them every week a pleasure. I highly recommend their service. I see there is a low rating by some guy from San Jose. This cleaners is 75 miles from San Jose, so I think that review is bogus. This shop is just great. Take it from a 10 year customer who actually drives 10 miles to do business here. read more

We don't take alot of stuff to the cleaners, but I like coming here. The family that owns this business is so sweet. It's a pleasure to do business with them and they do a great job, and quickly too! read more

I have been taking our clothes here for about 5 years and they do a great job and are very friendly. Love this place!